Submit a Review for St Mary's Care Home
North Walsham Road, Crostwick, Norwich, NR12 7BZ
View Full Details of St Mary's Care HomeLatest Reviews for St Mary's Care Home
31 January 2025
The Council have been trying to move my mother to another residential home dye to the costs, all the staff have been very helpful and concerned for my mum's well being and offered help and advice for me in an attempt to prevent the move. Thankfully there is a positive outcome after 7 months of worry for me and Mum is staying at St Mary's Care Home. Our family is very grateful for all the concern shown by staff and for the managers help and negotiations.
31 January 2025
Mum was given a room after hospital discharge on Christmas eve. Having met the manager and deputy prior to this we received outstanding support and help. Mum has been given the care, support and medical help she needs without questions. I cannot praise the staff highly enough for their continued not only through the Christmas period but also for their valued support, informed and knowing of mum's care. We cannot consider anywhere else to take mum other than here. They are outstanding.
31 January 2025
From the initial call to St Mary's Care Home I cannot fault anyone or anything. The care required for my uncle was immediate and St Mary's did everything to accept him swiftly and over the busy Christmas period as well. The staff, rooms, food and hospitality are all amazing. As a family we can't rate St Mary's highly enough. Knowing my uncle is safe and cared for is such a relief and knowing we can visit anything is also very reassuring. They offer a very personal service and I would recommend it to anyone.
03 December 2024
My mum has been in St Mary's for an initial four-week temporary stay after having been in hospital, after a haemorrhagic stroke for ten weeks. She already had Alzheimer's and the stroke has advanced this condition. Myself and my sister's have been impressed with the care Mum has received from all the staff at St Mary's from the Manager and admin staff, care workers to the domestic staff. They have all been really nice. Several of the staff have remembered mine and my sister's names too, which is really nice when we visit. There is a really nice, calm atmosphere. Bright, airy, and clean. Nice dining area for residents to have their meals. Overall would recommend to others looking for a nice place for an elderly relative to live if they need to be in a safe place with 24-hour care.
25 November 2024
Very nice home & very welcoming. Carers are very attentive & the makeover looks great. Everyone has been so good to us since Mum moved in but special mention to the Hospitality manager, he has made us feel very welcome and one Nurse in particular has been so sweet and caring.
21 November 2024
I wrote a review on the 5th of August as I was unhappy with the changes that had occurred but things have improved tremendously. The atmosphere has improved and the staff are so friendly going from the manager to carers, laundry, cleaners, cooks, and maintenance staff. I was ready to call out the home when things were unhappy but am pleased that things have improved, well done Kingsley. I would recommend St Mary's Care Home to anyone.
07 November 2024
My third visit to St Mary's has been a very happy and fulfilled, Staff was all very friendly and prepared to do more than necessary. I can not fault the system in any way. The talk that we did on Wednesday about the owls and seeing the beautiful barn owl was very enjoyable.
15 October 2024
On visiting the care home with my mum to see her friend we had a warm welcome and were offered tea and coffee. The home felt relaxed and there seemed to be plenty of activities ongoing with people taking part. We were offered lunch that looked delicious but sadly never had the time to stay
18 June 2024
With regret to write this review. Please can I also make it very clear this review is being made due to the new care home owners Kingsley Care. St Mary's Care Home was once one of the best, kindest, caring, and excellent care homes, and my relative was more than happy. The new owners arrived and all I can say is the once happy environment is now one of unhappy residents, staff leaving and the home is not kept clean. I arrived to my relative being in dirty clothes, their room had not been cleaned to its usual standard and they were sad due to being told to eat in their room. Absolutely disgusted. Kingsley Care in my opinion is more about posh soft furniture that is not practical for most residents, they had no respect for the original staff who worked so hard and the residents felt safe with.
03 April 2024
My Dad was at St. Mary's Care Home for a short period at the beginning of 2024. We were visited at home before Dad's admission and from the outset, his needs were met. Dad was treated with kindness and dignity by a dedicated team of kind caring professionals. The Home is all on one level and Dad had his own room and ensuite bathroom with loo and washbasin. There were adequate assisted bathrooms for residents to have regular baths/showers. The level of cleanliness was very good the first thing Dad said on arrival was how clean and warm it was. There was evidence of ongoing maintenance and redecoration. Dad was 89 years old, and very frail on admission to St. Mary's. After a brief hospital admission, Dad chose to go back to St. Mary's for end-of-life care. The staff was very kind and supportive to all of us during Dad's stay. Myself and my family have all said we would certainly recommend this care home to others.
29 January 2024
Mum has not been in this home for a year yet, and I can see how much happier she is and more relaxed compared to another care home she was at. When I visit, all the staff are amazing and patient with the residents. Mum is always wearing her own clothes, which I know is hard for care homes, but St Mary's is doing well at it. The manager and all her staff give me the peace of mind that Mum is cared for and safe. They are all amazing.
24 August 2023
Rooms looked out onto the garden which was lovely, all the staff were polite and pleasant. Would definitely recommend St Mary’s to my family and friends. She always tells me the food is nice and there always seems to be available snacks and drinks.
06 July 2023
My dad enjoyed it at St Mary’s Care Home. All the staff were very kind and helpful, making his stay for 11 months the best they could. He made many friends and was grateful for how the careers looked after him, and enjoyed the activities that they did. I cannot fault the staff, they were all very good and kind and always made visitors very welcome. A lovely care home.
06 July 2023
Visited my friend, who seems very happy here, she gets nice snacks and drinks, and she says the food is really good. She is pleased with the new activities lady who has put in new things like a toddler group and my friend's favourite, a walking group. The staff were all lovely when I visited. Would highly recommend
08 June 2023
My dad has been at St Mary’s for nearly five years and my mum for three years with him and always says to me I’m so glad you found this home. The carers are lovely and very caring and also welcoming when we visit.
18 May 2023
My mum was at St Mary's for just over one year. All the staff were very friendly and caring. The home was always relaxed and calm. My mum enjoyed the activities she did, and I couldn't have wished for a better place for my mum. I would recommend this home to anyone.
11 May 2023
Having visited a friend twice in recent months, I have found much to comment St Mary's Care Home. I have been welcomed by the staff, who knew exactly where my friend could be found and directed me accordingly. They were friendly and approachable, yet professional. The home has no smells of urine (which I have found in other homes) and is bright and spotlessly clean. My friend's room overlooks the garden with a big window seeing her plants and is comfortable. In fact, it is just like "home", and my friend is happy and well cared for. Call bells are answered immediately, and staff are very much in evidence of caring and assisting residents. Love that the windows in her room care be opened, but have a safety device preventing anyone from getting in or out!
05 April 2023
A very good care home with staff and management providing a solid base or residents to enjoy their "twilight" years. The ensuite bedrooms provide the residents with an excellent home surrounding! Food is first class, with frequent activities provided. It is without hesitation that I would recommend St Mary's to anyone looking to place a loved one in care!
22 March 2023
My mother is treated with the utmost respect, and nothing is too much trouble for the wonderful staff at St Mary's.
09 February 2023
My partner's grandad was at St Mary's for respite, and we cannot fault them. All the staff were so kind, caring and professional; the whole home was clean and felt homely, unlike some other care homes. The care he received was amazing, and I would recommend this place to anyone looking for a home for respite or permanent residence. The food was great too!
Latest Reviews for St Mary's Care Home
31 January 2025
The Council have been trying to move my mother to another residential home dye to the costs, all the staff have been very helpful and concerned for my mum's well being and offered help and advice for me in an attempt to prevent the move. Thankfully there is a positive outcome after 7 months of worry for me and Mum is staying at St Mary's Care Home. Our family is very grateful for all the concern shown by staff and for the managers help and negotiations.
31 January 2025
Mum was given a room after hospital discharge on Christmas eve. Having met the manager and deputy prior to this we received outstanding support and help. Mum has been given the care, support and medical help she needs without questions. I cannot praise the staff highly enough for their continued not only through the Christmas period but also for their valued support, informed and knowing of mum's care. We cannot consider anywhere else to take mum other than here. They are outstanding.
31 January 2025
From the initial call to St Mary's Care Home I cannot fault anyone or anything. The care required for my uncle was immediate and St Mary's did everything to accept him swiftly and over the busy Christmas period as well. The staff, rooms, food and hospitality are all amazing. As a family we can't rate St Mary's highly enough. Knowing my uncle is safe and cared for is such a relief and knowing we can visit anything is also very reassuring. They offer a very personal service and I would recommend it to anyone.
03 December 2024
My mum has been in St Mary's for an initial four-week temporary stay after having been in hospital, after a haemorrhagic stroke for ten weeks. She already had Alzheimer's and the stroke has advanced this condition. Myself and my sister's have been impressed with the care Mum has received from all the staff at St Mary's from the Manager and admin staff, care workers to the domestic staff. They have all been really nice. Several of the staff have remembered mine and my sister's names too, which is really nice when we visit. There is a really nice, calm atmosphere. Bright, airy, and clean. Nice dining area for residents to have their meals. Overall would recommend to others looking for a nice place for an elderly relative to live if they need to be in a safe place with 24-hour care.
25 November 2024
Very nice home & very welcoming. Carers are very attentive & the makeover looks great. Everyone has been so good to us since Mum moved in but special mention to the Hospitality manager, he has made us feel very welcome and one Nurse in particular has been so sweet and caring.
21 November 2024
I wrote a review on the 5th of August as I was unhappy with the changes that had occurred but things have improved tremendously. The atmosphere has improved and the staff are so friendly going from the manager to carers, laundry, cleaners, cooks, and maintenance staff. I was ready to call out the home when things were unhappy but am pleased that things have improved, well done Kingsley. I would recommend St Mary's Care Home to anyone.
07 November 2024
My third visit to St Mary's has been a very happy and fulfilled, Staff was all very friendly and prepared to do more than necessary. I can not fault the system in any way. The talk that we did on Wednesday about the owls and seeing the beautiful barn owl was very enjoyable.
15 October 2024
On visiting the care home with my mum to see her friend we had a warm welcome and were offered tea and coffee. The home felt relaxed and there seemed to be plenty of activities ongoing with people taking part. We were offered lunch that looked delicious but sadly never had the time to stay
18 June 2024
With regret to write this review. Please can I also make it very clear this review is being made due to the new care home owners Kingsley Care. St Mary's Care Home was once one of the best, kindest, caring, and excellent care homes, and my relative was more than happy. The new owners arrived and all I can say is the once happy environment is now one of unhappy residents, staff leaving and the home is not kept clean. I arrived to my relative being in dirty clothes, their room had not been cleaned to its usual standard and they were sad due to being told to eat in their room. Absolutely disgusted. Kingsley Care in my opinion is more about posh soft furniture that is not practical for most residents, they had no respect for the original staff who worked so hard and the residents felt safe with.
03 April 2024
My Dad was at St. Mary's Care Home for a short period at the beginning of 2024. We were visited at home before Dad's admission and from the outset, his needs were met. Dad was treated with kindness and dignity by a dedicated team of kind caring professionals. The Home is all on one level and Dad had his own room and ensuite bathroom with loo and washbasin. There were adequate assisted bathrooms for residents to have regular baths/showers. The level of cleanliness was very good the first thing Dad said on arrival was how clean and warm it was. There was evidence of ongoing maintenance and redecoration. Dad was 89 years old, and very frail on admission to St. Mary's. After a brief hospital admission, Dad chose to go back to St. Mary's for end-of-life care. The staff was very kind and supportive to all of us during Dad's stay. Myself and my family have all said we would certainly recommend this care home to others.
29 January 2024
Mum has not been in this home for a year yet, and I can see how much happier she is and more relaxed compared to another care home she was at. When I visit, all the staff are amazing and patient with the residents. Mum is always wearing her own clothes, which I know is hard for care homes, but St Mary's is doing well at it. The manager and all her staff give me the peace of mind that Mum is cared for and safe. They are all amazing.
24 August 2023
Rooms looked out onto the garden which was lovely, all the staff were polite and pleasant. Would definitely recommend St Mary’s to my family and friends. She always tells me the food is nice and there always seems to be available snacks and drinks.
06 July 2023
My dad enjoyed it at St Mary’s Care Home. All the staff were very kind and helpful, making his stay for 11 months the best they could. He made many friends and was grateful for how the careers looked after him, and enjoyed the activities that they did. I cannot fault the staff, they were all very good and kind and always made visitors very welcome. A lovely care home.
06 July 2023
Visited my friend, who seems very happy here, she gets nice snacks and drinks, and she says the food is really good. She is pleased with the new activities lady who has put in new things like a toddler group and my friend's favourite, a walking group. The staff were all lovely when I visited. Would highly recommend
08 June 2023
My dad has been at St Mary’s for nearly five years and my mum for three years with him and always says to me I’m so glad you found this home. The carers are lovely and very caring and also welcoming when we visit.
18 May 2023
My mum was at St Mary's for just over one year. All the staff were very friendly and caring. The home was always relaxed and calm. My mum enjoyed the activities she did, and I couldn't have wished for a better place for my mum. I would recommend this home to anyone.
11 May 2023
Having visited a friend twice in recent months, I have found much to comment St Mary's Care Home. I have been welcomed by the staff, who knew exactly where my friend could be found and directed me accordingly. They were friendly and approachable, yet professional. The home has no smells of urine (which I have found in other homes) and is bright and spotlessly clean. My friend's room overlooks the garden with a big window seeing her plants and is comfortable. In fact, it is just like "home", and my friend is happy and well cared for. Call bells are answered immediately, and staff are very much in evidence of caring and assisting residents. Love that the windows in her room care be opened, but have a safety device preventing anyone from getting in or out!
05 April 2023
A very good care home with staff and management providing a solid base or residents to enjoy their "twilight" years. The ensuite bedrooms provide the residents with an excellent home surrounding! Food is first class, with frequent activities provided. It is without hesitation that I would recommend St Mary's to anyone looking to place a loved one in care!
22 March 2023
My mother is treated with the utmost respect, and nothing is too much trouble for the wonderful staff at St Mary's.
09 February 2023
My partner's grandad was at St Mary's for respite, and we cannot fault them. All the staff were so kind, caring and professional; the whole home was clean and felt homely, unlike some other care homes. The care he received was amazing, and I would recommend this place to anyone looking for a home for respite or permanent residence. The food was great too!