Submit a Review for Westfield House
12 Westfield Road, Toftwood, Dereham, NR19 1JB
View Full Details of Westfield HouseLatest Reviews for Westfield House
13 December 2024
Our son has been a resident at Westfield House since January 2018. He settled in well and continues to be very happy there. The staff have a very good understanding of his needs and behaviours. They always treat him with respect and a sensitivity to his disability. He enjoys trips out and has experienced some fun activities with other residents and staff.
22 October 2024
All the staff are welcoming when I enter, always offering me a chair when I come visit my grandmother and always making sure we are offered a drink and making sure she's okay at all times by ensuring she's got a drink and she's comfortable in her chair.
04 April 2024
My husband and I are delighted with the care and support that my brother receives from the manager and his staff. He recently had a stay in hospital where the staff stayed with him 24 hours because he is non-verbal and was very frightened. We cannot thank them enough.
13 November 2023
I’m so thankful for Charlotte and valentine for bringing my brother down to London. It was amazing to see him after quite a few years. He came with his friend and both of them seemed to have had a great day. I can’t believe how healthy and happy he is. He seems to have a great connection with the staff Also thank you to Paul who allowed it. We were all tired by the end of the day. So thanks again guys From one happy little sister
20 April 2023
My brother moved into Westfield House in June 2022. He had already chosen how he wanted his room to be decorated and this was all done ready for him to move in. Since he moved in, he has seemed very happy and settled in quickly. Whenever we take him out he is always welcomed back by the staff and is always happy to return.
19 April 2021
It's been a very unusual year, but I feel in the circumstances, you have kept everyone safe even when Covid did hit the home in January. You have kept the residents occupied; the only thing I feel would have helped is maybe investing in an Ipad or tablet so residents can do face-to-face with family. Keep up the good work. You can get through this; the light at the end of the tunnel is getting bigger!
13 April 2021
Friendly staff. Management are extremely efficient and on the ball. Lots of great communication between us all. My son seems happy. I believe the home to be clean and safe. Waiting for Covid restrictions to lift, so my son can engage in all the activities in the local community.
26 March 2021
Despite a year of Covid lockdowns and an outbreak of Covid-19 at the home, the staff at Westfield House have coped extraordinarily well. The manager and his team have delivered high-class professional care with positivity ensuring residents are stimulated and happy. I can't thank the manager and his staff enough for all they have done for my brother during the very difficult last year. Well done!
01 September 2020
The staff is always very pleasant and helpful. Our grandson is always happy to return there after we have him out for a trip and he is always tidy and presentable when we pick him up.
25 August 2020
The staff at Westfield House are outstanding and looked after our son in a caring and understanding manner.
02 December 2019
I have some recent experience of two residential care homes for elderly people in north London and while Westfield House caters for a different sector, I have been very impressed with the staff, the care that everyone I have met has displayed and particularly the efforts made to provide meaningful and interesting activities for the residents. The staff seem well trained and motivated and Westfield compares very favourably indeed with my previous experience of residential care.
22 November 2019
I have lived at Westfield House for nearly two years now. It has been great thanks to the manager and all of the staff. They are always there when you need them, whether you are in trouble or just need a chat, they are there. You can have a laugh and a joke with them all at Westfield House. This is a great home, and most of all this is my home and my family.
13 November 2019
The staff are amazing and caring and welcoming. The food is excellent and they are very respectful.
06 November 2019
Staff always friendly and courteous. Residents all seem very happy.
15 September 2017
I like living at Westfield House. The staff are friendly and I like the manager and deputy and all the staff at Westfield House. It has helped me progress being here and made me more independent.
15 September 2017
I like it at Westfield House. All staff on days and the night staff. I like talking to people who understand and take the time to listen to me. I have made some good friendships with other residents who live at Westfield. I am in a relationship with another resident at Westfield and I am pleased that Westfield staff treat us as a couple.
17 March 2017
We would like to express how pleased we are with Westfield House Toftwood Dereham. The manager, key workers and all support workers are fantastic. The work they do with our son is brilliant. The food they provide, as he is a fussy eater, they will prepare. If he doesn't like what is on the menu they will cook something which he likes. The personal care he receives again can't fault it and always smartly dressed, He is offered art, watching DVDs, going out and doing lots of activities. Every member of staff knows him and what we like about Westfield. There aren't many agency staff, yet the three they use are always the same which he likes as with autism he hates change. Westfield House in Toftwood Dereham is a residential home for people with autism which works so well for him. Westfield works so closely with us as parents and tells us if he is not well or feeling anxious and explain what are they doing and involve us as parents. Well done everyone a Westfield House.
06 February 2017
My son has recently moved into Westfield within the last month. Right from the start, it was easy to see the passion that the staff have to help, their communication with myself has been second to none, and it is very clear their desire to make a difference to my son in his everyday life. His happiness and health are first and foremost in everyone's thought's, so any praise given is not enough.
16 December 2016
The staff are friendly and help the clients with what they need doing. The staff help me with preparing the meals, at tea times. Everyone gets taken out in the community with a member of staff. They encourage our hobbies, make sure the place is nice and tidy. The staff help me with my banking, as well as sorting out a weekly activity list.
01 September 2016
I have seen a positive change in my son since he moved to Westfield House, I cannot fault the standard of care and home in any way. The home is always welcoming and relaxed when I visit. The food and drink on offer is varied.
Latest Reviews for Westfield House
13 December 2024
Our son has been a resident at Westfield House since January 2018. He settled in well and continues to be very happy there. The staff have a very good understanding of his needs and behaviours. They always treat him with respect and a sensitivity to his disability. He enjoys trips out and has experienced some fun activities with other residents and staff.
22 October 2024
All the staff are welcoming when I enter, always offering me a chair when I come visit my grandmother and always making sure we are offered a drink and making sure she's okay at all times by ensuring she's got a drink and she's comfortable in her chair.
04 April 2024
My husband and I are delighted with the care and support that my brother receives from the manager and his staff. He recently had a stay in hospital where the staff stayed with him 24 hours because he is non-verbal and was very frightened. We cannot thank them enough.
13 November 2023
I’m so thankful for Charlotte and valentine for bringing my brother down to London. It was amazing to see him after quite a few years. He came with his friend and both of them seemed to have had a great day. I can’t believe how healthy and happy he is. He seems to have a great connection with the staff Also thank you to Paul who allowed it. We were all tired by the end of the day. So thanks again guys From one happy little sister
20 April 2023
My brother moved into Westfield House in June 2022. He had already chosen how he wanted his room to be decorated and this was all done ready for him to move in. Since he moved in, he has seemed very happy and settled in quickly. Whenever we take him out he is always welcomed back by the staff and is always happy to return.
19 April 2021
It's been a very unusual year, but I feel in the circumstances, you have kept everyone safe even when Covid did hit the home in January. You have kept the residents occupied; the only thing I feel would have helped is maybe investing in an Ipad or tablet so residents can do face-to-face with family. Keep up the good work. You can get through this; the light at the end of the tunnel is getting bigger!
13 April 2021
Friendly staff. Management are extremely efficient and on the ball. Lots of great communication between us all. My son seems happy. I believe the home to be clean and safe. Waiting for Covid restrictions to lift, so my son can engage in all the activities in the local community.
26 March 2021
Despite a year of Covid lockdowns and an outbreak of Covid-19 at the home, the staff at Westfield House have coped extraordinarily well. The manager and his team have delivered high-class professional care with positivity ensuring residents are stimulated and happy. I can't thank the manager and his staff enough for all they have done for my brother during the very difficult last year. Well done!
01 September 2020
The staff is always very pleasant and helpful. Our grandson is always happy to return there after we have him out for a trip and he is always tidy and presentable when we pick him up.
25 August 2020
The staff at Westfield House are outstanding and looked after our son in a caring and understanding manner.
02 December 2019
I have some recent experience of two residential care homes for elderly people in north London and while Westfield House caters for a different sector, I have been very impressed with the staff, the care that everyone I have met has displayed and particularly the efforts made to provide meaningful and interesting activities for the residents. The staff seem well trained and motivated and Westfield compares very favourably indeed with my previous experience of residential care.
22 November 2019
I have lived at Westfield House for nearly two years now. It has been great thanks to the manager and all of the staff. They are always there when you need them, whether you are in trouble or just need a chat, they are there. You can have a laugh and a joke with them all at Westfield House. This is a great home, and most of all this is my home and my family.
13 November 2019
The staff are amazing and caring and welcoming. The food is excellent and they are very respectful.
06 November 2019
Staff always friendly and courteous. Residents all seem very happy.
15 September 2017
I like living at Westfield House. The staff are friendly and I like the manager and deputy and all the staff at Westfield House. It has helped me progress being here and made me more independent.
15 September 2017
I like it at Westfield House. All staff on days and the night staff. I like talking to people who understand and take the time to listen to me. I have made some good friendships with other residents who live at Westfield. I am in a relationship with another resident at Westfield and I am pleased that Westfield staff treat us as a couple.
17 March 2017
We would like to express how pleased we are with Westfield House Toftwood Dereham. The manager, key workers and all support workers are fantastic. The work they do with our son is brilliant. The food they provide, as he is a fussy eater, they will prepare. If he doesn't like what is on the menu they will cook something which he likes. The personal care he receives again can't fault it and always smartly dressed, He is offered art, watching DVDs, going out and doing lots of activities. Every member of staff knows him and what we like about Westfield. There aren't many agency staff, yet the three they use are always the same which he likes as with autism he hates change. Westfield House in Toftwood Dereham is a residential home for people with autism which works so well for him. Westfield works so closely with us as parents and tells us if he is not well or feeling anxious and explain what are they doing and involve us as parents. Well done everyone a Westfield House.
06 February 2017
My son has recently moved into Westfield within the last month. Right from the start, it was easy to see the passion that the staff have to help, their communication with myself has been second to none, and it is very clear their desire to make a difference to my son in his everyday life. His happiness and health are first and foremost in everyone's thought's, so any praise given is not enough.
16 December 2016
The staff are friendly and help the clients with what they need doing. The staff help me with preparing the meals, at tea times. Everyone gets taken out in the community with a member of staff. They encourage our hobbies, make sure the place is nice and tidy. The staff help me with my banking, as well as sorting out a weekly activity list.
01 September 2016
I have seen a positive change in my son since he moved to Westfield House, I cannot fault the standard of care and home in any way. The home is always welcoming and relaxed when I visit. The food and drink on offer is varied.