Submit a Review for The Dell Care Home
45 Cotmer Road, Oulton Broad, Lowestoft, NR33 9PL
View Full Details of The Dell Care HomeLatest Reviews for The Dell Care Home
30 January 2025
I just wanted to say once again that The Dell is excellent, again I have witnessed firsthand that the residents always come first. This is how it should be, we have entrusted our loved one into their care as their needs are greater than family members can cope with. This means that seeing your loved one is a lovely visit and not visiting as a carer. The managers ensure that every complaint is dealt with promptly and effectively, and they work extremely hard to ensure that everything is in place as it should be. It is a thankless task for them at times as people do not always see the bigger picture. Also, they always have time for a chat with residents and visitors- excellent customer service. I must also thank the staff as well because they work extremely hard as I know firsthand that residents are not always in a happy place, but they work hard to ensure that they are safe and cared for. At the end of the day, I know that Mum is safe, well cared for, loved, and happy. Thank you.
14 January 2025
My Mum has been a resident of The Dell Care Home for 2 Years and I personally cannot fault it. During the month of December Mum was entertained almost every day by various activities or entertainers. There was a good feeling of merriment at all times. I even got up myself and sung and danced for all residents! I visited Mum on Christmas Day and Mum was so happy. The Carers there treat all relatives with such respect at all times and a coffee is always made for us on our visits. All in All a very positive and peaceful place to be.
14 January 2025
I was a bit dubious about having to let my dad go into care home (no one can look after him like I can) but he seems to have settled now. The staff are friendly and helpful it's only been two months, so far all is good.
14 January 2025
The staff are very friendly and helpful always cheerful and caring. All the residents seem well cared for, they are always clean and tidy. The building is well kept with a lovely quiet lounge for those who want to sit and read or watch out of the front window and see the world go by or you can join in with others in the main lounge with activities such as bingo and painting. Leading up to Christmas they had visits from a local school, a bell ringing group and the local church performing an alternative nativity which was enjoyed by all.
28 March 2024
Your lady resident of 1 1/2 years had been in hospital after a life-threatening fall. She was taken in at The Dell Care Home to such a lovely room with a garden view and given thoughtful and loving care. There are many staff, all are watchful and kind, helping residents to get over their difficulties. I am the lady's elderly friend and am always treated with care and respect when I call in. If I needed care, I would choose them.
30 January 2024
On entering this care home you are welcomed by friendly/efficient staff - into a kind and caring environment. The cleanliness throughout is exemplary and everything is spick and span in the residents; rooms - where everything is in its rightful place - and there is no risk to the residents - who are lovingly cared for at all times. If they are distressed or upset, they are immediately comforted and are all encouraged to engage in the activities/entertainment provided for them. The food provided is homecooked and nourishing and they are assisted if necessary. The nursing staff are always available to discuss any concerns and there are regular meetings for relatives to engage with management - who are very approachable. This is a wonderful home.
25 January 2024
Very happy with all staff and care of the last year. Staff work so hard and enjoy being with residents.
25 January 2024
From the moment Mum arrived, all staff were very welcoming and pleasant. Nothing was any trouble. My mum had lived alone for six years and she settled really well. She loved her room and the food! She liked her interactions with the staff, as she did have a great sense of humour.
12 January 2024
I only have praise for the staff at the Dell. They have looked after my mother very well sometimes during difficult circumstances. She is being very well cared for.
08 January 2024
As a family, we are all happy with the care our relative receives. The staff are always friendly and welcoming when we visit and our relative always looks well cared for and appears happy - we are very happy with the care he receives.
05 January 2024
A lovely home is always friendly and warm feel to the home. I met the new manager today and also spoke to another member of the team who is always lovely. Smells and looks clean.
04 August 2021
We had a problem with my mum which was sorted very quickly and efficiently, would highly recommend this care home. It’s beautifully clean and the staff are very welcoming and nothing is too much trouble, can’t recommend enough.
08 July 2021
Over the six months that my Great Grandma has spent at The Dell Care Home, I couldn't be more grateful to each and every staff member. Initially, I was very worried about her being away from us and shared this with the management at The Dell, they were very reassuring and made every effort to ensure us that she was happy. Including sharing care plans with us, which I could access online as well as pictures of her eating her dinner as well as her favourite foods which they make especially for her. She’s very happy there, it’s like a home from home. The home and her room are very clean, the staff are happy and the overall atmosphere is warm and comfortable. Thank you so much to the team you really put our grandma first and letting me and my family be a part too, we as a family we will be forever grateful.
05 July 2021
My family and I are so delighted my Grandpa has moved into The Dell Care Home. I cannot recommend it more. He loves the food and the staff, who are extremely caring and helpful. They also provide a lot of different activities making his days full of company.
31 March 2021
Fabulous care home, wonderful staff are to be admired in all they do, very professional and caring. Food and care are great. The Dell deserve a medal and should be very proud of themselves. Activities are amazing too. Well done in these testing times.
17 March 2021
We have absolutely no hesitation in recommending The Dell Care Home. The care they take of our loved ones cannot complain about, nothing is too much trouble for them. The team works well together with the same high standards and care. The activities they organise are amazing and carried out with such enthusiasm both by staff and residents! The way in which they have handled the Covid19 situation is second to none, and they have kept family members informed at all times. Our family can view the care notes online and do WhatsApp video calls to my aunt. If you're looking for a care home that is homely and non-corporate - look no further; The Dell, I cannot recommend more. The team are amazing and a credit to their profession.
28 January 2021
Been to visit our friend through the window; they seem very happy and content there. The staff have been very pleasant, they have checked we are ok and offered a hot drink to have outside. Always received a warm welcome.
28 January 2021
My mother-in-law has been at The Dell Care Home since September 2020. She is very well looked after by the staff and has all her needs met in every way. We are so great full as a family that during these times of the pandemic, we know that although we can not be with her, we have no worries about anything and that everything is being done at the highest standard for her. I would highly recommend The Dell Care home to anyone wanting a residential home for a friend or relative.
28 January 2021
My mother has always been treated with kindness, courtesy and care. All of her medical needs catered for and doctor's called when necessary. The food she loves and always says how much she's enjoyed her meals, even biscuits or cake with a cuppa. The home keeps me updated with anything new e.g. if a GP is called, video call availability at Christmas etc. My mother loves it at The Dell.
22 January 2020
We were worried about putting Mum in care, after visiting a few local homes, we had a nice feeling about The Dell Care Home. Caring staff and home, it has a lovely feel to it, happy to recommend. Worth every penny!
Latest Reviews for The Dell Care Home
30 January 2025
I just wanted to say once again that The Dell is excellent, again I have witnessed firsthand that the residents always come first. This is how it should be, we have entrusted our loved one into their care as their needs are greater than family members can cope with. This means that seeing your loved one is a lovely visit and not visiting as a carer. The managers ensure that every complaint is dealt with promptly and effectively, and they work extremely hard to ensure that everything is in place as it should be. It is a thankless task for them at times as people do not always see the bigger picture. Also, they always have time for a chat with residents and visitors- excellent customer service. I must also thank the staff as well because they work extremely hard as I know firsthand that residents are not always in a happy place, but they work hard to ensure that they are safe and cared for. At the end of the day, I know that Mum is safe, well cared for, loved, and happy. Thank you.
14 January 2025
My Mum has been a resident of The Dell Care Home for 2 Years and I personally cannot fault it. During the month of December Mum was entertained almost every day by various activities or entertainers. There was a good feeling of merriment at all times. I even got up myself and sung and danced for all residents! I visited Mum on Christmas Day and Mum was so happy. The Carers there treat all relatives with such respect at all times and a coffee is always made for us on our visits. All in All a very positive and peaceful place to be.
14 January 2025
I was a bit dubious about having to let my dad go into care home (no one can look after him like I can) but he seems to have settled now. The staff are friendly and helpful it's only been two months, so far all is good.
14 January 2025
The staff are very friendly and helpful always cheerful and caring. All the residents seem well cared for, they are always clean and tidy. The building is well kept with a lovely quiet lounge for those who want to sit and read or watch out of the front window and see the world go by or you can join in with others in the main lounge with activities such as bingo and painting. Leading up to Christmas they had visits from a local school, a bell ringing group and the local church performing an alternative nativity which was enjoyed by all.
28 March 2024
Your lady resident of 1 1/2 years had been in hospital after a life-threatening fall. She was taken in at The Dell Care Home to such a lovely room with a garden view and given thoughtful and loving care. There are many staff, all are watchful and kind, helping residents to get over their difficulties. I am the lady's elderly friend and am always treated with care and respect when I call in. If I needed care, I would choose them.
30 January 2024
On entering this care home you are welcomed by friendly/efficient staff - into a kind and caring environment. The cleanliness throughout is exemplary and everything is spick and span in the residents; rooms - where everything is in its rightful place - and there is no risk to the residents - who are lovingly cared for at all times. If they are distressed or upset, they are immediately comforted and are all encouraged to engage in the activities/entertainment provided for them. The food provided is homecooked and nourishing and they are assisted if necessary. The nursing staff are always available to discuss any concerns and there are regular meetings for relatives to engage with management - who are very approachable. This is a wonderful home.
25 January 2024
Very happy with all staff and care of the last year. Staff work so hard and enjoy being with residents.
25 January 2024
From the moment Mum arrived, all staff were very welcoming and pleasant. Nothing was any trouble. My mum had lived alone for six years and she settled really well. She loved her room and the food! She liked her interactions with the staff, as she did have a great sense of humour.
12 January 2024
I only have praise for the staff at the Dell. They have looked after my mother very well sometimes during difficult circumstances. She is being very well cared for.
08 January 2024
As a family, we are all happy with the care our relative receives. The staff are always friendly and welcoming when we visit and our relative always looks well cared for and appears happy - we are very happy with the care he receives.
05 January 2024
A lovely home is always friendly and warm feel to the home. I met the new manager today and also spoke to another member of the team who is always lovely. Smells and looks clean.
04 August 2021
We had a problem with my mum which was sorted very quickly and efficiently, would highly recommend this care home. It’s beautifully clean and the staff are very welcoming and nothing is too much trouble, can’t recommend enough.
08 July 2021
Over the six months that my Great Grandma has spent at The Dell Care Home, I couldn't be more grateful to each and every staff member. Initially, I was very worried about her being away from us and shared this with the management at The Dell, they were very reassuring and made every effort to ensure us that she was happy. Including sharing care plans with us, which I could access online as well as pictures of her eating her dinner as well as her favourite foods which they make especially for her. She’s very happy there, it’s like a home from home. The home and her room are very clean, the staff are happy and the overall atmosphere is warm and comfortable. Thank you so much to the team you really put our grandma first and letting me and my family be a part too, we as a family we will be forever grateful.
05 July 2021
My family and I are so delighted my Grandpa has moved into The Dell Care Home. I cannot recommend it more. He loves the food and the staff, who are extremely caring and helpful. They also provide a lot of different activities making his days full of company.
31 March 2021
Fabulous care home, wonderful staff are to be admired in all they do, very professional and caring. Food and care are great. The Dell deserve a medal and should be very proud of themselves. Activities are amazing too. Well done in these testing times.
17 March 2021
We have absolutely no hesitation in recommending The Dell Care Home. The care they take of our loved ones cannot complain about, nothing is too much trouble for them. The team works well together with the same high standards and care. The activities they organise are amazing and carried out with such enthusiasm both by staff and residents! The way in which they have handled the Covid19 situation is second to none, and they have kept family members informed at all times. Our family can view the care notes online and do WhatsApp video calls to my aunt. If you're looking for a care home that is homely and non-corporate - look no further; The Dell, I cannot recommend more. The team are amazing and a credit to their profession.
28 January 2021
Been to visit our friend through the window; they seem very happy and content there. The staff have been very pleasant, they have checked we are ok and offered a hot drink to have outside. Always received a warm welcome.
28 January 2021
My mother-in-law has been at The Dell Care Home since September 2020. She is very well looked after by the staff and has all her needs met in every way. We are so great full as a family that during these times of the pandemic, we know that although we can not be with her, we have no worries about anything and that everything is being done at the highest standard for her. I would highly recommend The Dell Care home to anyone wanting a residential home for a friend or relative.
28 January 2021
My mother has always been treated with kindness, courtesy and care. All of her medical needs catered for and doctor's called when necessary. The food she loves and always says how much she's enjoyed her meals, even biscuits or cake with a cuppa. The home keeps me updated with anything new e.g. if a GP is called, video call availability at Christmas etc. My mother loves it at The Dell.
22 January 2020
We were worried about putting Mum in care, after visiting a few local homes, we had a nice feeling about The Dell Care Home. Caring staff and home, it has a lovely feel to it, happy to recommend. Worth every penny!