Submit a Review for Highfield House Care Home
London Road, Halesworth, IP19 8LP
View Full Details of Highfield House Care HomeLatest Reviews for Highfield House Care Home
16 April 2025
My dad has lived at Highfield House for two and a half years. I have always found the staff to be amazing, so caring and kind, nothing is too much trouble. They look after my dad and all his quirky ways with kindness. The management are brilliant and always keep me up to date with what's going on with my Dad, even the small things. If I have any issues I just call and they go and check on dad or sort out the issue no matter how small. I feel so lucky that we found this fabulous care home and would 100% recommend the care there to anyone. Thanks for the continued care for my dad it's really appreciated. The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.
01 April 2025
Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected. Residents seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.
10 March 2025
The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!
27 February 2025
My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.
20 February 2025
I have been continually impressed and reassured by the service and compassion offered by the staff at Highfield. Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room. Any questions I have had as a family member have been answered in full and quickly.
19 February 2025
Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated, which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.
30 January 2024
The management are always very approachable. The carers are always very kind and considerate.
04 December 2023
The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.
04 December 2023
So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.
04 December 2023
I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident in.
12 October 2023
Excellent staff. All helped me settle in. A credit to their profession.
28 September 2023
The care my mother receives at Highfields is of a high standard. The staff are always friendly and kind and readily spend time with the residents and their visitors. My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in the conservatory looking over the well-kept gardens, or joining in with organised activities.
21 September 2023
From a daughter's point of view I have found management, care staff, cleaning staff and anyone I have missed to be caring/compassionate and very helpful to residents, family, and friends. The feeling I get from this care home it's just like home from home and you are treated as family.
21 September 2023
Mum came into Highfield House Care Home in August and I am extremely grateful for the care and kindness she has been given by management, carers, cooks, cleaners, laundry ladies and maintenance men. Everyone is always so helpful and informative when we have a question. They also keep us up to date with anything happening. Would highly recommend it.
12 September 2023
Management, staff and carers are all friendly, efficient and welcoming and have made the transition for our mother from a previous care home which closed, to Highfield an easy one. An initial hitch with our chosen room which was not of the care home's making, was dealt with efficiently and speedily with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.
12 June 2023
Like it very much, staff are very kind.
27 February 2023
The staff are lovely and kind. This is a nice place to live.
23 February 2023
Everybody is very friendly. Everyone talks to me.
03 February 2023
I would like to compliment the management and staff are Highfield House Care Home. I have been a resident since September, the rooms were wonderful and very well created. The meals were excellent and the timing was always in time to serve the residents.
24 January 2023
The current management professionally lead a team of dedicated staff. The team members at Highfield House Care Home care, activities, cleaning and laundry. Maintenance, catering, administration, facilities and management work to a very high standard. Nothing is too much trouble. I have found all staff to be friendly, kind, understanding and hard working. I cannot thank them enough.
Latest Reviews for Highfield House Care Home
16 April 2025
My dad has lived at Highfield House for two and a half years. I have always found the staff to be amazing, so caring and kind, nothing is too much trouble. They look after my dad and all his quirky ways with kindness. The management are brilliant and always keep me up to date with what's going on with my Dad, even the small things. If I have any issues I just call and they go and check on dad or sort out the issue no matter how small. I feel so lucky that we found this fabulous care home and would 100% recommend the care there to anyone. Thanks for the continued care for my dad it's really appreciated. The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.
01 April 2025
Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected. Residents seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.
10 March 2025
The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!
27 February 2025
My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.
20 February 2025
I have been continually impressed and reassured by the service and compassion offered by the staff at Highfield. Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room. Any questions I have had as a family member have been answered in full and quickly.
19 February 2025
Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated, which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.
30 January 2024
The management are always very approachable. The carers are always very kind and considerate.
04 December 2023
The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.
04 December 2023
So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.
04 December 2023
I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident in.
12 October 2023
Excellent staff. All helped me settle in. A credit to their profession.
28 September 2023
The care my mother receives at Highfields is of a high standard. The staff are always friendly and kind and readily spend time with the residents and their visitors. My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in the conservatory looking over the well-kept gardens, or joining in with organised activities.
21 September 2023
From a daughter's point of view I have found management, care staff, cleaning staff and anyone I have missed to be caring/compassionate and very helpful to residents, family, and friends. The feeling I get from this care home it's just like home from home and you are treated as family.
21 September 2023
Mum came into Highfield House Care Home in August and I am extremely grateful for the care and kindness she has been given by management, carers, cooks, cleaners, laundry ladies and maintenance men. Everyone is always so helpful and informative when we have a question. They also keep us up to date with anything happening. Would highly recommend it.
12 September 2023
Management, staff and carers are all friendly, efficient and welcoming and have made the transition for our mother from a previous care home which closed, to Highfield an easy one. An initial hitch with our chosen room which was not of the care home's making, was dealt with efficiently and speedily with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.
12 June 2023
Like it very much, staff are very kind.
27 February 2023
The staff are lovely and kind. This is a nice place to live.
23 February 2023
Everybody is very friendly. Everyone talks to me.
03 February 2023
I would like to compliment the management and staff are Highfield House Care Home. I have been a resident since September, the rooms were wonderful and very well created. The meals were excellent and the timing was always in time to serve the residents.
24 January 2023
The current management professionally lead a team of dedicated staff. The team members at Highfield House Care Home care, activities, cleaning and laundry. Maintenance, catering, administration, facilities and management work to a very high standard. Nothing is too much trouble. I have found all staff to be friendly, kind, understanding and hard working. I cannot thank them enough.