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Earsham Street, Bungay, NR35 1AQ
View Full Details of St Mary's HouseLatest Reviews for St Mary's House
31 July 2024
St Mary's House was my mother's 'home' for over the last 6 years until she passed away in May 24. I could not have asked for a kinder and more caring place for her to have called her 'home'. She was happy, safe and comfortable, which she would often tell me. This was down to the calibre of staff and the way it was managed, and I believe that this was fundamental to her extended well-being. The home is cosy and warm, and the lounge has a homely feeling. I remember the sound of giggles shared between the activity's coordinator and my mum when I video-called her. The home and her room were always kept spotlessly clean and tidy and always smelt fresh and clean. Food was always appetising and plentiful, and she frequently mentioned how much she liked it. Care was genuine and spontaneously warm from all of the carers, a testament to the calibre of the managers and the carers. Their personal support finally was phenomenal. I cannot thank everyone enough.
23 May 2024
The staff at St Mary's House make this care home so great. They are so kind and compassionate. All our family and I are so grateful to them for looking after my nana. She was so lucky to find this place. I work in care homes myself and this is by far the best one I have been to. It really is the people that make this place so good.
20 October 2023
Mum moved in January 2016. For the last seven years, the nursing home has looked after Mum with 100% care and respect, and Mum was loved by many carers as well.
25 August 2023
Very happy with the care given to my mother during her stay at St Mary's House. The staff were very friendly and nothing was too much trouble. We were always kept informed of my mother's well-being.
30 May 2023
My cousin entered St Mary's 15 months ago, doubly physically and learning disabled. He was quadriplegic, bed bound and unable to communicate with the staff, but his progress has been miraculous. Whilst everything still has to be done for him physically, he has special chairs that enable him to join the other residents daily, and he loves taking part in the activities. He has returned to his weekly club for people with learning disability and enjoys trips out into town, including afternoon tea in a local cafe. The staff at St Mary's sought our knowledge of him as a person and used our ability to communicate with him whilst they developed their own. In particular, they listened when, against all apparent evidence, I said that he'd always had a wanderlust and needed to be moved from his room. This has been spectacularly successful. But above all, the staff have a very loving relationship with him - they make each other happy. In his own words: "I like it here; they take good care of".
06 March 2023
My dad was a resident at St Mary's House from July 2021 until he passed away peacefully at the care home on the 9th of February 2023. Although I live in London and could not visit as much as I wanted to, due to the very professional and caring staff, I felt reassured that my dear dad was being looked after with the utmost compassion and dignity.
20 October 2022
It's all about the level of care for the individual, and St Mary's scores top marks for this. All staff are helpful and supportive, friendly, compassionate, sensitive and understanding. We honestly could not ask for better. Highly recommend it without reservation.
30 May 2022
Mum was a resident at St Mary's care home from November 21 to May 22. It was the fifth care home Mum has been in and by far the best. The staff were amazing, kind, caring and thoughtful carers. They treated Mum with respect and always took time with things, which Mum needed due to mobility and dementia. Nothing was too much trouble for them. The activities were amazing, and all residents encouraged to join in. All that is mentioned online is very true, their aims and objectives, what they offer is their philosophy. I really can't praise them enough! Overall, very well managed, staff kept informed, and a pressure for my mum to have been there.
11 January 2022
Can't thank the whole team at St Mary's House enough. Dad was only with the home a short while, but within that time, it was clearly a lovely run home. Very professional staff, great leadership, always friendly and welcoming. Highly recommended.
22 December 2021
My dad was in St Mary's care from June 2021 to November 2021. He was always kept clean, and well looked after. I was always made to feel welcome whenever I went to visit my dad. The manager at the home is a lovely lady and always pusses on any relevant information. One particular lady who works at the home goes above and beyond her duties to make the patients happy and well cared for.
23 November 2021
I have seen nothing but kindness and understanding from the staff at St Mary's both to my mum, who is very challenging indeed, and to myself and our family in our distress. The home is always clean, the gardens are a great bonus, and the food looks delicious. The staff have looked for all ways possible to make my mum happier in her very delusional, increasingly confused and anxious state. The staff are very dedicated, and the home is managed by a very caring, dedicated and professional manager, and many have been working there for many years and have accumulated a lot of varied experiences.
28 October 2021
My dad went into this care home from the hospital; he was very frail and looked terrible when he arrived. He is, unfortunately, bed-bound and unable to feed himself. From the first day of arriving at St Mary's, he has definitely improved. He is very well looked after, and the food looks very appetising, which Dad seems to enjoy. I just wish my dad could enjoy the other facilities of the home, which look so homely and inviting. I'm happy that my dad is being well looked after.
15 July 2021
As a family, we found St Mary's to be a compassionate and caring environment for our father. St Mary's House is an old building (formerly a school) on the edge of the lovely market town, which our father had links to. The staff were very helpful and looked after us well when dad was at end of life.
08 June 2021
My mother had lived at St Mary's House for the last two and a half years and passed away on 1st April 2021. During that time, the care she had from all staff was exceptional. She felt at home there, and she felt safe, which was important to me for peace of mind. Mum was always praising the staff up and would not have a word said against them. The care considerations and love they showed towards her she thought was marvellous, and I cannot thank them enough for their kindness.
27 September 2019
We looked at a few care homes and chose St Mary's House as this one was the best. Staff are very friendly, interact with the residents very well and all seem happy in their jobs. Residents are kept clean and are well provided for, especially with drinks, snacks etc. I was impressed when we moved my father in - while he was in the lounge, I was putting his clothes away and a carer came into the room to see who was in there. I had accidentally stood on the pressure mat and within a minute or so they had answered the alarm. We are extremely pleased with everything. Keep up the good work.
12 September 2019
Having lived at St Mary's for the past year, I have found the staff very caring and treat me with dignity. They are always ready to help at any time. My room is light and spacious and I have always felt safe. Although I don't come out of my room much, which is my choice, but I am always included in activities and have P.A.T. Dogs visit me a lot which I love.
02 November 2018
Good care home. Residents very well looked after, including medical care when needed. Overall care very satisfactory.
24 October 2018
Whilst the staff are caring and friendly they work hard. I don't feel there is enough of them to cope with all the residents' needs. It is not their fault as they all do their best but I feel they are stretched. Overall it is a personable home and the activities they bring in to entertain residents are a lovely bonus.
23 October 2018
With the care and support of the staff, our father has settled in well at St Mary's. The staff have also supported us as a family to come to terms with father having to go into care. Staff are friendly and very approachable at all times. We feel we made an excellent choice choosing St Mary's for our father and he has improved in health since being cared for by the staff.
23 October 2018
My mother has been in St Mary's for three and a half years. She has been treated very well with the utmost kindness. All the staff are brilliant and understand the needs of these frail, elderly people. It is a challenging job especially as most have dementia of varying degrees. The food is good and looks very appetising. The rooms are kept spotless and my mother always looks clean and tidy. I cannot speak too highly of the care she receives. Everyone is kind to me too and I know I can call in at any time to speak to the staff about any queries or worries I have about my mother's health. They are friendly and helpful. It is nice to know when I leave her she is well looked after and by people who genuinely care.
Latest Reviews for St Mary's House
31 July 2024
St Mary's House was my mother's 'home' for over the last 6 years until she passed away in May 24. I could not have asked for a kinder and more caring place for her to have called her 'home'. She was happy, safe and comfortable, which she would often tell me. This was down to the calibre of staff and the way it was managed, and I believe that this was fundamental to her extended well-being. The home is cosy and warm, and the lounge has a homely feeling. I remember the sound of giggles shared between the activity's coordinator and my mum when I video-called her. The home and her room were always kept spotlessly clean and tidy and always smelt fresh and clean. Food was always appetising and plentiful, and she frequently mentioned how much she liked it. Care was genuine and spontaneously warm from all of the carers, a testament to the calibre of the managers and the carers. Their personal support finally was phenomenal. I cannot thank everyone enough.
23 May 2024
The staff at St Mary's House make this care home so great. They are so kind and compassionate. All our family and I are so grateful to them for looking after my nana. She was so lucky to find this place. I work in care homes myself and this is by far the best one I have been to. It really is the people that make this place so good.
20 October 2023
Mum moved in January 2016. For the last seven years, the nursing home has looked after Mum with 100% care and respect, and Mum was loved by many carers as well.
25 August 2023
Very happy with the care given to my mother during her stay at St Mary's House. The staff were very friendly and nothing was too much trouble. We were always kept informed of my mother's well-being.
30 May 2023
My cousin entered St Mary's 15 months ago, doubly physically and learning disabled. He was quadriplegic, bed bound and unable to communicate with the staff, but his progress has been miraculous. Whilst everything still has to be done for him physically, he has special chairs that enable him to join the other residents daily, and he loves taking part in the activities. He has returned to his weekly club for people with learning disability and enjoys trips out into town, including afternoon tea in a local cafe. The staff at St Mary's sought our knowledge of him as a person and used our ability to communicate with him whilst they developed their own. In particular, they listened when, against all apparent evidence, I said that he'd always had a wanderlust and needed to be moved from his room. This has been spectacularly successful. But above all, the staff have a very loving relationship with him - they make each other happy. In his own words: "I like it here; they take good care of".
06 March 2023
My dad was a resident at St Mary's House from July 2021 until he passed away peacefully at the care home on the 9th of February 2023. Although I live in London and could not visit as much as I wanted to, due to the very professional and caring staff, I felt reassured that my dear dad was being looked after with the utmost compassion and dignity.
20 October 2022
It's all about the level of care for the individual, and St Mary's scores top marks for this. All staff are helpful and supportive, friendly, compassionate, sensitive and understanding. We honestly could not ask for better. Highly recommend it without reservation.
30 May 2022
Mum was a resident at St Mary's care home from November 21 to May 22. It was the fifth care home Mum has been in and by far the best. The staff were amazing, kind, caring and thoughtful carers. They treated Mum with respect and always took time with things, which Mum needed due to mobility and dementia. Nothing was too much trouble for them. The activities were amazing, and all residents encouraged to join in. All that is mentioned online is very true, their aims and objectives, what they offer is their philosophy. I really can't praise them enough! Overall, very well managed, staff kept informed, and a pressure for my mum to have been there.
11 January 2022
Can't thank the whole team at St Mary's House enough. Dad was only with the home a short while, but within that time, it was clearly a lovely run home. Very professional staff, great leadership, always friendly and welcoming. Highly recommended.
22 December 2021
My dad was in St Mary's care from June 2021 to November 2021. He was always kept clean, and well looked after. I was always made to feel welcome whenever I went to visit my dad. The manager at the home is a lovely lady and always pusses on any relevant information. One particular lady who works at the home goes above and beyond her duties to make the patients happy and well cared for.
23 November 2021
I have seen nothing but kindness and understanding from the staff at St Mary's both to my mum, who is very challenging indeed, and to myself and our family in our distress. The home is always clean, the gardens are a great bonus, and the food looks delicious. The staff have looked for all ways possible to make my mum happier in her very delusional, increasingly confused and anxious state. The staff are very dedicated, and the home is managed by a very caring, dedicated and professional manager, and many have been working there for many years and have accumulated a lot of varied experiences.
28 October 2021
My dad went into this care home from the hospital; he was very frail and looked terrible when he arrived. He is, unfortunately, bed-bound and unable to feed himself. From the first day of arriving at St Mary's, he has definitely improved. He is very well looked after, and the food looks very appetising, which Dad seems to enjoy. I just wish my dad could enjoy the other facilities of the home, which look so homely and inviting. I'm happy that my dad is being well looked after.
15 July 2021
As a family, we found St Mary's to be a compassionate and caring environment for our father. St Mary's House is an old building (formerly a school) on the edge of the lovely market town, which our father had links to. The staff were very helpful and looked after us well when dad was at end of life.
08 June 2021
My mother had lived at St Mary's House for the last two and a half years and passed away on 1st April 2021. During that time, the care she had from all staff was exceptional. She felt at home there, and she felt safe, which was important to me for peace of mind. Mum was always praising the staff up and would not have a word said against them. The care considerations and love they showed towards her she thought was marvellous, and I cannot thank them enough for their kindness.
27 September 2019
We looked at a few care homes and chose St Mary's House as this one was the best. Staff are very friendly, interact with the residents very well and all seem happy in their jobs. Residents are kept clean and are well provided for, especially with drinks, snacks etc. I was impressed when we moved my father in - while he was in the lounge, I was putting his clothes away and a carer came into the room to see who was in there. I had accidentally stood on the pressure mat and within a minute or so they had answered the alarm. We are extremely pleased with everything. Keep up the good work.
12 September 2019
Having lived at St Mary's for the past year, I have found the staff very caring and treat me with dignity. They are always ready to help at any time. My room is light and spacious and I have always felt safe. Although I don't come out of my room much, which is my choice, but I am always included in activities and have P.A.T. Dogs visit me a lot which I love.
02 November 2018
Good care home. Residents very well looked after, including medical care when needed. Overall care very satisfactory.
24 October 2018
Whilst the staff are caring and friendly they work hard. I don't feel there is enough of them to cope with all the residents' needs. It is not their fault as they all do their best but I feel they are stretched. Overall it is a personable home and the activities they bring in to entertain residents are a lovely bonus.
23 October 2018
With the care and support of the staff, our father has settled in well at St Mary's. The staff have also supported us as a family to come to terms with father having to go into care. Staff are friendly and very approachable at all times. We feel we made an excellent choice choosing St Mary's for our father and he has improved in health since being cared for by the staff.
23 October 2018
My mother has been in St Mary's for three and a half years. She has been treated very well with the utmost kindness. All the staff are brilliant and understand the needs of these frail, elderly people. It is a challenging job especially as most have dementia of varying degrees. The food is good and looks very appetising. The rooms are kept spotless and my mother always looks clean and tidy. I cannot speak too highly of the care she receives. Everyone is kind to me too and I know I can call in at any time to speak to the staff about any queries or worries I have about my mother's health. They are friendly and helpful. It is nice to know when I leave her she is well looked after and by people who genuinely care.