Submit a Review for Norwood House
Little Moor Road, Middleton, Saxmundham, IP17 3JZ
View Full Details of Norwood HouseLatest Reviews for Norwood House
06 July 2023
I feel that my wife is well looked after and receives the care she needs. I always feel welcome when visiting. The support and care staff are friendly and do a very good job with residents who can be difficult.
26 June 2023
I feel really lucky that we managed to have my wife looked after at Norwood House Care Home. I have no complaints at all. Everyone appears happy, understanding and knows their roles. The management and their staff all appear well-trained and expert in their roles.
24 June 2023
My mum has been in Norwood House Care Home nearly a year and she has remained extremely happy throughout. The staff are all amazing, kind and caring, the food is excellent and there’re lots of activities done with the residents. The family are included in so many special events and there’re no restrictions on visiting which makes you feel welcome and able to pop in anytime. I’m so glad this is where I chose to place Mum, I never have to worry about her now as I know she’s safe, happy and receiving the best care. Thank you all so much.
20 June 2023
Since being at Norwood House last November 2022, my mother has settled down very well. We were asked to find my mum somewhere else from her last care home, as they couldn’t cope with her violent outbursts! Since being at Norwood, she has not had any violent outbursts, she has had a few confused and upsetting episodes but these have been dealt with, with care and humility. She is very happy there and all the staff from the care staff, cleaners, cooks and everybody else are absolutely fantastic and treat my mum with care and compassion all day, every day. We as a family feel so lucky to have found this wonderful home for Mum after having not a very good experience with the last home. Mum settled in quickly with help from the staff and has made some new friends. We are always kept in the loop when anything needs discussing and the manager's door is always open if we have any concerns. Mum's dementia/Alzheimer’s is dealt with with great compassion and care. Thank you all.
21 July 2022
Mum has been in the home for the past eighteen months. During that time, I have been extremely impressed with the care that has been given. Although Mum can be a difficult resident, this has not in any way affected the care she receives, which is always polite, respectful and thoughtful! The facilities are excellent and the home is maintained to a very high standard. I cannot praise the staff highly enough for all they have done and continue to do.
07 November 2019
We are so happy with the care that the staff at Norwood House give to dad, they really care about him and make us feel very welcome every time we visit. Thank you Norwood House!
28 December 2017
I visited my sister on Wednesday 22nd November 2017 in Norwood House. I met the general manager and many of the staff, all of whom were friendly and helpful. My sister was in good form and seemed happy and relaxed. The home was clean and what I saw of the food residents had was well presented and excellent. The staff were very attentive to residents during the lunchtime. My sister's room is big, bright with views and access to well kept gardens. I am happy with the care she is getting in Norwood House.
20 December 2017
Our dad has been here since January 2017. We are very pleased with the care he receives. We love all the staff - they are kind and thoughtful, always ready to talk over any worries. The activities are amazing, they always go that extra mile.
01 December 2017
I am frankly amazed at the patience and empathy shown by staff to all the residents despite some challenging behaviour patterns. I have never seen a resident treated with anything less than the utmost respect. There are always new initiatives to keep residents engaged and active. The food is always of a high standard and the themed days are a treat and keep residents in touch with the passing seasons. I was impressed with some of the innovations recently introduced - especially the highly detail individual care plan drawn up for my mother and shared with me (although, as a former educator, I am aware that, sometimes, important points can be lost in a mass of detail). I have always been welcomed when I visit and the staff always make special provision when my mother receives visits from her great grandchildren - and they never seem to mind the mess they leave behind them! A very welcoming environment.
14 March 2017
This is our Mother's third care home due to us moving to Suffolk. We feel that this is the best home that she has been in, she is very content, they have varied amount of activities which my mother is able to join in. This is the first home where the activity staff have not been involved in the care of residents as well as providing activities. Our main criticism would be around communication with relatives one example would be updating relatives with changes or outcomes after a doctors visit. We feel this is improving but needs more improvement. Issues raised in the last CQC report highlighted some areas of concern such as care plans and record keeping which we agreed with. The newly appointed manager has implemented changes which included more staff, changes to routines, open coffee morning for relatives, where issues can be raised and a monthly newsletter with dates for activities and social events. Overall we feel happy about out Mother's care.
09 February 2017
My concerns are. 1. We have lost a lot of good staff recently. As this is my mums home I like to feel like family are looking after her. With the high turnover of staff, they don't seem to know the individual residents likes and dislikes. 2. I don't like to see staff standing around chatting to each other. I would rather see staff sitting with the residents and talking to them, a little chat makes their day. 3. The food is always very nice, but I know my mum would rather have the old fashioned food. When my mum first came to Norwood House we filled out a form with all her likes and dislikes, but that doesn't seem to of been taken notice of. Why ask us to fill in the form if you are not going to take notice. Also, I have noticed she and several others always pull the skin off the potatoes, so why not peel them. I do feel happy about my mum being at Norwood House, just a few small things I feel could be improved to help make the home even better.
09 February 2017
Always happy and welcoming environment. My aunt is extremely content at Norwood. The care and food are excellent. There is real love and joy between staff and residents even when some can be difficult. Only issues I find are that my aunt's hair at times looks as if it needs a bit of TLC but I know there have been problems with that, and the fact that she has dementia means that even if I ask for some specific help for her she usually denies she needs it when asked which makes it very difficult for the staff.
02 February 2017
From my experience of my relative being at Norwood House for the last 18 months, he has always been treated with care, consideration and compassion by the staff dealing with him and I have seen them give similar care to others. Accommodation is always warm and clean and food is of restaurant standard with a huge variety and portions to match.
02 February 2017
A friendly care home with good facilities to enable care of the elderly, some with complex care needs. The home underwent a significant extension to his facilities and it now provides a variety of spacious lounge areas for residents, friends and family to enjoy.
02 February 2017
We are very impressed by the care and dedication of all the staff.
Latest Reviews for Norwood House
06 July 2023
I feel that my wife is well looked after and receives the care she needs. I always feel welcome when visiting. The support and care staff are friendly and do a very good job with residents who can be difficult.
26 June 2023
I feel really lucky that we managed to have my wife looked after at Norwood House Care Home. I have no complaints at all. Everyone appears happy, understanding and knows their roles. The management and their staff all appear well-trained and expert in their roles.
24 June 2023
My mum has been in Norwood House Care Home nearly a year and she has remained extremely happy throughout. The staff are all amazing, kind and caring, the food is excellent and there’re lots of activities done with the residents. The family are included in so many special events and there’re no restrictions on visiting which makes you feel welcome and able to pop in anytime. I’m so glad this is where I chose to place Mum, I never have to worry about her now as I know she’s safe, happy and receiving the best care. Thank you all so much.
20 June 2023
Since being at Norwood House last November 2022, my mother has settled down very well. We were asked to find my mum somewhere else from her last care home, as they couldn’t cope with her violent outbursts! Since being at Norwood, she has not had any violent outbursts, she has had a few confused and upsetting episodes but these have been dealt with, with care and humility. She is very happy there and all the staff from the care staff, cleaners, cooks and everybody else are absolutely fantastic and treat my mum with care and compassion all day, every day. We as a family feel so lucky to have found this wonderful home for Mum after having not a very good experience with the last home. Mum settled in quickly with help from the staff and has made some new friends. We are always kept in the loop when anything needs discussing and the manager's door is always open if we have any concerns. Mum's dementia/Alzheimer’s is dealt with with great compassion and care. Thank you all.
21 July 2022
Mum has been in the home for the past eighteen months. During that time, I have been extremely impressed with the care that has been given. Although Mum can be a difficult resident, this has not in any way affected the care she receives, which is always polite, respectful and thoughtful! The facilities are excellent and the home is maintained to a very high standard. I cannot praise the staff highly enough for all they have done and continue to do.
07 November 2019
We are so happy with the care that the staff at Norwood House give to dad, they really care about him and make us feel very welcome every time we visit. Thank you Norwood House!
28 December 2017
I visited my sister on Wednesday 22nd November 2017 in Norwood House. I met the general manager and many of the staff, all of whom were friendly and helpful. My sister was in good form and seemed happy and relaxed. The home was clean and what I saw of the food residents had was well presented and excellent. The staff were very attentive to residents during the lunchtime. My sister's room is big, bright with views and access to well kept gardens. I am happy with the care she is getting in Norwood House.
20 December 2017
Our dad has been here since January 2017. We are very pleased with the care he receives. We love all the staff - they are kind and thoughtful, always ready to talk over any worries. The activities are amazing, they always go that extra mile.
01 December 2017
I am frankly amazed at the patience and empathy shown by staff to all the residents despite some challenging behaviour patterns. I have never seen a resident treated with anything less than the utmost respect. There are always new initiatives to keep residents engaged and active. The food is always of a high standard and the themed days are a treat and keep residents in touch with the passing seasons. I was impressed with some of the innovations recently introduced - especially the highly detail individual care plan drawn up for my mother and shared with me (although, as a former educator, I am aware that, sometimes, important points can be lost in a mass of detail). I have always been welcomed when I visit and the staff always make special provision when my mother receives visits from her great grandchildren - and they never seem to mind the mess they leave behind them! A very welcoming environment.
14 March 2017
This is our Mother's third care home due to us moving to Suffolk. We feel that this is the best home that she has been in, she is very content, they have varied amount of activities which my mother is able to join in. This is the first home where the activity staff have not been involved in the care of residents as well as providing activities. Our main criticism would be around communication with relatives one example would be updating relatives with changes or outcomes after a doctors visit. We feel this is improving but needs more improvement. Issues raised in the last CQC report highlighted some areas of concern such as care plans and record keeping which we agreed with. The newly appointed manager has implemented changes which included more staff, changes to routines, open coffee morning for relatives, where issues can be raised and a monthly newsletter with dates for activities and social events. Overall we feel happy about out Mother's care.
09 February 2017
My concerns are. 1. We have lost a lot of good staff recently. As this is my mums home I like to feel like family are looking after her. With the high turnover of staff, they don't seem to know the individual residents likes and dislikes. 2. I don't like to see staff standing around chatting to each other. I would rather see staff sitting with the residents and talking to them, a little chat makes their day. 3. The food is always very nice, but I know my mum would rather have the old fashioned food. When my mum first came to Norwood House we filled out a form with all her likes and dislikes, but that doesn't seem to of been taken notice of. Why ask us to fill in the form if you are not going to take notice. Also, I have noticed she and several others always pull the skin off the potatoes, so why not peel them. I do feel happy about my mum being at Norwood House, just a few small things I feel could be improved to help make the home even better.
09 February 2017
Always happy and welcoming environment. My aunt is extremely content at Norwood. The care and food are excellent. There is real love and joy between staff and residents even when some can be difficult. Only issues I find are that my aunt's hair at times looks as if it needs a bit of TLC but I know there have been problems with that, and the fact that she has dementia means that even if I ask for some specific help for her she usually denies she needs it when asked which makes it very difficult for the staff.
02 February 2017
From my experience of my relative being at Norwood House for the last 18 months, he has always been treated with care, consideration and compassion by the staff dealing with him and I have seen them give similar care to others. Accommodation is always warm and clean and food is of restaurant standard with a huge variety and portions to match.
02 February 2017
A friendly care home with good facilities to enable care of the elderly, some with complex care needs. The home underwent a significant extension to his facilities and it now provides a variety of spacious lounge areas for residents, friends and family to enjoy.
02 February 2017
We are very impressed by the care and dedication of all the staff.