From the beginning, the management and staff were very welcoming to our
daughter. Well supported in personal and social needs. We always feel
she is safe and well cared for. The room is comfy and well furnished
since Covid-19 lockdown the staff have been working exceptionally hard
to provide more entertainment and extra cleaning. Many staff are also
isolating when in own homes. The building is old with steep stairs but
has 2 lounges and a good dining area. Only improvements would be less
steep stairs and a larger garden with green space in it. Excellent level
of staffing and always caring.
15 June 2020
Always made to feel welcome when visiting. Son is very happy here.
Sometimes I think he could do more with his time but this could be
because of resources, lack of staff or my son saying he doesn't want to
do anything! We know he is safe and being looked after which is the most
important thing.
Latest Reviews for Alexandra House
17 June 2020
From the beginning, the management and staff were very welcoming to our
daughter. Well supported in personal and social needs. We always feel
she is safe and well cared for. The room is comfy and well furnished
since Covid-19 lockdown the staff have been working exceptionally hard
to provide more entertainment and extra cleaning. Many staff are also
isolating when in own homes. The building is old with steep stairs but
has 2 lounges and a good dining area. Only improvements would be less
steep stairs and a larger garden with green space in it. Excellent level
of staffing and always caring.
15 June 2020
Always made to feel welcome when visiting. Son is very happy here.
Sometimes I think he could do more with his time but this could be
because of resources, lack of staff or my son saying he doesn't want to
do anything! We know he is safe and being looked after which is the most
important thing.