Latest Reviews for Willow House
27 February 2025
My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.
08 November 2024
Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.
01 November 2024
Willow House has been very attentive to my brother. He needs a great deal of care and attention and they are always looking for ways to improve his circumstances. There are regular video meetings with the management and it is nice to be able to see and hear what other relations have to say.
28 October 2024
Willow House is a homely place with a wonderful garden. There is always a friendly smiling face in the lounge amongst staff and residents. My mother is well cared for and enjoys the various activities and outings. We always feel welcome as visitors and appreciate being able to pop into the office for a quick word.
28 October 2024
My experience for Willow House has been very good. Security at the front door is excellent, no smell of urine or constant bell ringing. I have found the staff very happy and caring, nothing is too much trouble. Mum's room is on the ground floor, so easy access to the main lounge, only access to the rooms via a key code. The lounges are clean and welcoming. The garden is very inviting, and a credit to the home. Families are invited to any social events and kept informed about any developments. The food is very good, and there are plenty of cups of tea. The manageress is always open to discuss matters and will take suggestions. Overall, I am happy that my mother is safe and well cared for.
24 October 2024
This is an excellent care home. They are caring, attentive and supportive. During my mother's time there her health has improved. There are many opportunities for socialising which is important to her. They are flexible in supporting individual needs. The atmosphere at the home is very friendly and the gardens are beautiful which is also very important to my mother.
21 October 2024
Mother continues to be well looked after by Willow House and is very content. The staff are very friendly and helpful which creates a very good atmosphere. Whilst mother is not very keen on social activities there is a good range of things going on which is good news for those that like activities.
21 October 2024
Willow House, South Brent is a wonderful care home with lovely caring staff. Always made to feel welcome when visiting. The genuine kindness they show to all the residents is very comforting. The thing that strikes me most is how clean the care home is and my Mother's bedroom is immaculate so too all the common areas. A beautiful garden to enjoy weather permitting. So lucky my mum is there.
27 August 2022
Though there were a few initial concerns with this care home. I have to say it is one of the best I have seen. It is a lovely building set in the most beautiful grounds. It really is a home from home. The staff were marvellous with my difficult mother and went above and beyond the call of duty at times. Unfortunately mum passed away here, but I am pleased she had the care I could not give her full-time. A big thank you to all the staff.
23 September 2021
Willow House itself is a beautiful home, with wonderful green gardens and lovely views. Most remarkable for me though are the truly wonderful management and staff. My mum is very kindly yet efficiently cared for and is as happy as she could possibly be, given that she cannot be in her own home any longer. The staff are extremely kind and thoughtful, both towards my mum and towards us all as a family. We are always made welcome when visiting and there is a strong family and community feeling in the home. The food is good and tailored to individual residents. I am always kept up to date with any medical and general changes about Mum. I couldn't recommend Willow House and the amazing team of staff more highly; there is such a strong ethos of seeking the best possible care for residents at all times. Communication with families has been excellent during the Covid crisis too.
18 November 2020
We are so grateful for the highest standard of care provided to our Mother during her stay at Willow House. She suffered from mixed Dementia and unfortunately passed away in June. At every stage of her illness, she was cared for with attention to detail, heartful presence and appropriate responses. How the home responded to us when lockdown happened and my Mum was in end of life care was so very helpful. The management is rigorous in choosing staff that genuinely care about the residents and bring love and humour to their work and as a result, the atmosphere in the home is welcoming and homely. I can't recommend them highly enough.
Latest Reviews for Willow House
27 February 2025
My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.
08 November 2024
Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.
01 November 2024
Willow House has been very attentive to my brother. He needs a great deal of care and attention and they are always looking for ways to improve his circumstances. There are regular video meetings with the management and it is nice to be able to see and hear what other relations have to say.
28 October 2024
Willow House is a homely place with a wonderful garden. There is always a friendly smiling face in the lounge amongst staff and residents. My mother is well cared for and enjoys the various activities and outings. We always feel welcome as visitors and appreciate being able to pop into the office for a quick word.
28 October 2024
My experience for Willow House has been very good. Security at the front door is excellent, no smell of urine or constant bell ringing. I have found the staff very happy and caring, nothing is too much trouble. Mum's room is on the ground floor, so easy access to the main lounge, only access to the rooms via a key code. The lounges are clean and welcoming. The garden is very inviting, and a credit to the home. Families are invited to any social events and kept informed about any developments. The food is very good, and there are plenty of cups of tea. The manageress is always open to discuss matters and will take suggestions. Overall, I am happy that my mother is safe and well cared for.
24 October 2024
This is an excellent care home. They are caring, attentive and supportive. During my mother's time there her health has improved. There are many opportunities for socialising which is important to her. They are flexible in supporting individual needs. The atmosphere at the home is very friendly and the gardens are beautiful which is also very important to my mother.
21 October 2024
Mother continues to be well looked after by Willow House and is very content. The staff are very friendly and helpful which creates a very good atmosphere. Whilst mother is not very keen on social activities there is a good range of things going on which is good news for those that like activities.
21 October 2024
Willow House, South Brent is a wonderful care home with lovely caring staff. Always made to feel welcome when visiting. The genuine kindness they show to all the residents is very comforting. The thing that strikes me most is how clean the care home is and my Mother's bedroom is immaculate so too all the common areas. A beautiful garden to enjoy weather permitting. So lucky my mum is there.
27 August 2022
Though there were a few initial concerns with this care home. I have to say it is one of the best I have seen. It is a lovely building set in the most beautiful grounds. It really is a home from home. The staff were marvellous with my difficult mother and went above and beyond the call of duty at times. Unfortunately mum passed away here, but I am pleased she had the care I could not give her full-time. A big thank you to all the staff.
23 September 2021
Willow House itself is a beautiful home, with wonderful green gardens and lovely views. Most remarkable for me though are the truly wonderful management and staff. My mum is very kindly yet efficiently cared for and is as happy as she could possibly be, given that she cannot be in her own home any longer. The staff are extremely kind and thoughtful, both towards my mum and towards us all as a family. We are always made welcome when visiting and there is a strong family and community feeling in the home. The food is good and tailored to individual residents. I am always kept up to date with any medical and general changes about Mum. I couldn't recommend Willow House and the amazing team of staff more highly; there is such a strong ethos of seeking the best possible care for residents at all times. Communication with families has been excellent during the Covid crisis too.
18 November 2020
We are so grateful for the highest standard of care provided to our Mother during her stay at Willow House. She suffered from mixed Dementia and unfortunately passed away in June. At every stage of her illness, she was cared for with attention to detail, heartful presence and appropriate responses. How the home responded to us when lockdown happened and my Mum was in end of life care was so very helpful. The management is rigorous in choosing staff that genuinely care about the residents and bring love and humour to their work and as a result, the atmosphere in the home is welcoming and homely. I can't recommend them highly enough.