Submit a Review for Puddavine Court
Ashburton Road, Dartington, Totnes, TQ9 6EU
View Full Details of Puddavine CourtLatest Reviews for Puddavine Court
20 March 2025
Staff are very courteous to visitors. My friend was freshly showered today, a hair wash. Lovely flowery garden. Christian faith respected, the home was started by a Christian mother of two leaving disabled children. I supported both of them. Attended funerals. May rooms meet in esp sensory rooms respected me sure with the residents.
13 March 2025
My Mum was a resident at Puddavine for 5 happy years despite her deteriorating health and the intervening of the Covid years which was handled exceptionally well at the time. We were always made to feel so welcome, it really was like being part of an extended family. Also being able to take Mum out was such a blessing, this was made possible by the support and guidance of the staff who always helped to do this with good humour and kindness. Puddavine exceeded my expectations in many ways but particularly the standard of cleanliness, the cleaning team are amazing and such a lovely friendly bunch, Mum loved to chat to them as they went about their duties. There is a lovely visitors room with tea and coffee and the well kept garden was also a place Mum loved, we often joked we didn't need a membership for protected sites! The friendly smiles and kind words from the staff always made such a difference to Mum's world and ours. Puddavine really did feel like home, not a Home.
23 October 2024
If I could give no stars I would. Accommodation is not fit for purpose for a disabled person. No disabled bathroom, no room for a wheelchair or walking frame. Torn blinds on the windows, etc. Clothes went missing. Buzzer not responded to in a timely manner even when lying on the floor after a fall. The overall facilities are worn and in need of refurbishment. All staff with the exception of two self-important members, tried their best but you cannot overlook the poor accommodation and facilities. Had I not been so ill, I would not have left my partner there - simply shocking.
17 January 2024
I would like to share my wonderful experience of this care home. The staff are so client-centred and they ensured that my father-in-law was cared for, not just physically, but emotionally too. I can honestly say that the staff there genuinely cared for my father-in-law, and he really appreciated the level of the care given. I was so impressed with the warmth the staff showed my father-in-law and it didn’t stop there, they were very kind and caring to all my father-in-law’s family. They always made us feel welcomed when we visited and made us cups of tea and always offered us meals during mealtimes. I work for the NHS and often worked late, they always made me feel welcomed when I turned up after 6:00 pm or early in the morning to see my father-in-law. I just want to thank the staff and their managers for giving both my father-in-law and his family, a good experience of him being in a care home. I will speak of my father-in-law’s experience there with fond memories.
23 August 2023
I am writing to let you know how well the staff at the care home cared for my late father. They were fantastic. He was there for nearly five years. Towards the end of his life in July, the nurses and manager were so great and caring. They couldn’t do enough to make his last days as comfortable as possible. I would highly rate this care home to others who are thinking of care for their parents.
08 December 2022
Very friendly staff, efficient and helpful. I visit weekly and it's a pleasant atmosphere each time. They attend to residents that call them in a friendly manner. It's lovely that there is music playing in the lounge and it's always clean. Never smells of wee. Experienced that in the past when working for a pharmacy and it's never overheated in Puddavine.
21 June 2022
My mum was a resident at this care home for just over three years and Mum really enjoyed her stay there. The staff always go above and beyond what they have to do, they are all so kind and caring. During Mum's end-of-life care for her last ten days, I would never be able to describe all the lengths they went to, to ensure Mum was in a comfortable and loving environment. Their kindness and attention were faultless and they made us so welcome on our visits. I would not hesitate to recommend this care home to anyone if you want safety, love and caring for your loved ones, this is where I would place them.
07 June 2021
Mum has been very happy here for 4 years. The staff are very caring and always do their best. My mother has a lovely room overlooking the tree and garden at the front. It is light sunny and always kept clean. The WiFi being somewhat erratic is a very small issue and sometimes clothes shrink or get lost in the wash. But the food is pretty good and Mum seems healthy and well cared for. It is peaceful and restful. My mother and father-in-law were also residents here and we had the three of them here until they died. They do provide activities, quizzes and singing for those that like this. My mother is not terribly interested though. The staff have been brilliant during the Covid pandemic keeping everyone safe and happy and it can’t have been easy. Now I can visit again indoors and hold Mum's hand again, I am very happy.
07 April 2021
I would just like a write a review. One of my close relatives is staying within Puddavine Court. When I’ve been able to speak to her she has always told me about a certain night staff carer. She sings his praises every time I speak to her for his kindness and patience. I would just like to personally say thank you. During Covid-19 it has been very hard to know if my family and friends are safe, this gives me the reassurance I needed. So please thank him for his hard work. It isn’t going unnoticed.
28 January 2021
My mother moved into Puddavine last summer. She had recently been widowed and was grieving her husband. The staff have been sympathetic and caring, helping her to settle in her new home with some of her own furniture and paintings around her. It is lovely to have her so near to me, and even though visiting is currently restricted, I know that she is well cared for. My mum is very bright and alert, and she very much enjoys the stimulation provided by the quiz sessions. The Wi-Fi provision is the only snag as my mum likes to use her iPad a lot, although I am hoping we can remedy this at some point. Thank you for all the precautions and care you are all taking.
08 December 2020
My mother has been at Puddavine Court for 2.5 years now. She has received excellent care. The staff are always friendly and helpful and they have done brilliantly through the pandemic, remaining calm and facilitating Covid-safe visits for their residents.
16 September 2020
My wife suffered a stroke in 2018, deteriorated and has been at Puddavine Court as a resident since February 2020. She has now got worse and recently had to move to a nursing home. Both she and I are going to miss the wonderful staff and the exceptional care that she received. If anybody reading this has a relative going into the home, try not to worry, all the staff from top to bottom really care for the residents. On behalf of my wife and myself I would like to thank them for the treatment she has received. Thank you all.
03 December 2019
After a spell in hospital, my father was placed into the care of Puddavine Court under the intermediate care scheme, with a view to getting him back home, but unfortunately, it became clear to all concerned, that my father was unable to return home and be safe in his home environment, so now he finds himself a permanent resident, he is now settling in well. The environment that all the residents are in is exceptional. I find the staff at Puddavine Court very helpful, compassionate and friendly, like one big family. I love visiting the home not only to see my Dad but I also like to have a chat with all the other residents and staff and I feel that this type of environment is lovely for everyone. It is nice to see that there is currently an effort to help expand the minds and thinking power of the residents with quiz afternoons and it also great that visitors are encouraged to join in also. Keep up the good work Puddavine.
28 June 2019
Following a serious operation, I arranged for my mum to stay for a couple of weeks at Puddavine Court for respite care. She was supported in her recovery with vigilance and warmth by each member of staff. I felt able to breathe knowing that my mum was safe and so genuinely cared for. Staff were in regular contact with me, reassuring me about my mum. I visited every day and really felt part of a huge family!
11 February 2019
The staff gave my father a very warm welcome on the occasion of his arrival and have cared for him in a warm and person-centred manner. The staff are pro-active, friendly and provide a safe and supported environment.
28 January 2019
No one likes to leave their own home. Sometimes, it becomes necessary due to care needs. I have settled here well and have adapted to life here. The staff are very caring and I try not to bother them unless I need to. They always help me.
08 August 2018
The staff are very pleasant, helpful and kind. My stay in Puddavine was much more agreeable than I had imagined it would be and I think the staff are wonderful. I have one complaint and that is the bedding. I found myself lying on just the rubber mattress, the under sheet having worked loose, which was most uncomfortable and unpleasant. On the whole, well-done Puddavine.
16 July 2018
Mum's stay at Puddavine was short, simply because she had reached the end of her life. The staff could not have been more caring, attentive or sensitive. Puddavine is clean, bright and well kept and there is a very peaceful atmosphere. I would certainly recommend it to anyone needing somewhere personal and professional.
03 July 2018
This care home provides a safe and comfortable residence for my father. All of the staff are friendly, kind and caring. The food is good and varied. The home provides for all of my father's needs in a homely environment. I very much doubt a better care home could be found!
27 April 2018
My mum was taken into the care home, suffering from dementia, when the directors of the company that runs the care home stated: "we, as a company, do not consider ourselves specialists in providing dementia/mental health care". This seems a little odd. This is like getting in a taxi to find the taxi, although advertises to be so isn't a taxi at all and is a private car, but, they still take your money. So beware. If you are considering putting someone in care with Dementia do not go to this company. My mum is left to wander in ever more agitative states and the only recourse is to drug her up.
Latest Reviews for Puddavine Court
20 March 2025
Staff are very courteous to visitors. My friend was freshly showered today, a hair wash. Lovely flowery garden. Christian faith respected, the home was started by a Christian mother of two leaving disabled children. I supported both of them. Attended funerals. May rooms meet in esp sensory rooms respected me sure with the residents.
13 March 2025
My Mum was a resident at Puddavine for 5 happy years despite her deteriorating health and the intervening of the Covid years which was handled exceptionally well at the time. We were always made to feel so welcome, it really was like being part of an extended family. Also being able to take Mum out was such a blessing, this was made possible by the support and guidance of the staff who always helped to do this with good humour and kindness. Puddavine exceeded my expectations in many ways but particularly the standard of cleanliness, the cleaning team are amazing and such a lovely friendly bunch, Mum loved to chat to them as they went about their duties. There is a lovely visitors room with tea and coffee and the well kept garden was also a place Mum loved, we often joked we didn't need a membership for protected sites! The friendly smiles and kind words from the staff always made such a difference to Mum's world and ours. Puddavine really did feel like home, not a Home.
23 October 2024
If I could give no stars I would. Accommodation is not fit for purpose for a disabled person. No disabled bathroom, no room for a wheelchair or walking frame. Torn blinds on the windows, etc. Clothes went missing. Buzzer not responded to in a timely manner even when lying on the floor after a fall. The overall facilities are worn and in need of refurbishment. All staff with the exception of two self-important members, tried their best but you cannot overlook the poor accommodation and facilities. Had I not been so ill, I would not have left my partner there - simply shocking.
17 January 2024
I would like to share my wonderful experience of this care home. The staff are so client-centred and they ensured that my father-in-law was cared for, not just physically, but emotionally too. I can honestly say that the staff there genuinely cared for my father-in-law, and he really appreciated the level of the care given. I was so impressed with the warmth the staff showed my father-in-law and it didn’t stop there, they were very kind and caring to all my father-in-law’s family. They always made us feel welcomed when we visited and made us cups of tea and always offered us meals during mealtimes. I work for the NHS and often worked late, they always made me feel welcomed when I turned up after 6:00 pm or early in the morning to see my father-in-law. I just want to thank the staff and their managers for giving both my father-in-law and his family, a good experience of him being in a care home. I will speak of my father-in-law’s experience there with fond memories.
23 August 2023
I am writing to let you know how well the staff at the care home cared for my late father. They were fantastic. He was there for nearly five years. Towards the end of his life in July, the nurses and manager were so great and caring. They couldn’t do enough to make his last days as comfortable as possible. I would highly rate this care home to others who are thinking of care for their parents.
08 December 2022
Very friendly staff, efficient and helpful. I visit weekly and it's a pleasant atmosphere each time. They attend to residents that call them in a friendly manner. It's lovely that there is music playing in the lounge and it's always clean. Never smells of wee. Experienced that in the past when working for a pharmacy and it's never overheated in Puddavine.
21 June 2022
My mum was a resident at this care home for just over three years and Mum really enjoyed her stay there. The staff always go above and beyond what they have to do, they are all so kind and caring. During Mum's end-of-life care for her last ten days, I would never be able to describe all the lengths they went to, to ensure Mum was in a comfortable and loving environment. Their kindness and attention were faultless and they made us so welcome on our visits. I would not hesitate to recommend this care home to anyone if you want safety, love and caring for your loved ones, this is where I would place them.
07 June 2021
Mum has been very happy here for 4 years. The staff are very caring and always do their best. My mother has a lovely room overlooking the tree and garden at the front. It is light sunny and always kept clean. The WiFi being somewhat erratic is a very small issue and sometimes clothes shrink or get lost in the wash. But the food is pretty good and Mum seems healthy and well cared for. It is peaceful and restful. My mother and father-in-law were also residents here and we had the three of them here until they died. They do provide activities, quizzes and singing for those that like this. My mother is not terribly interested though. The staff have been brilliant during the Covid pandemic keeping everyone safe and happy and it can’t have been easy. Now I can visit again indoors and hold Mum's hand again, I am very happy.
07 April 2021
I would just like a write a review. One of my close relatives is staying within Puddavine Court. When I’ve been able to speak to her she has always told me about a certain night staff carer. She sings his praises every time I speak to her for his kindness and patience. I would just like to personally say thank you. During Covid-19 it has been very hard to know if my family and friends are safe, this gives me the reassurance I needed. So please thank him for his hard work. It isn’t going unnoticed.
28 January 2021
My mother moved into Puddavine last summer. She had recently been widowed and was grieving her husband. The staff have been sympathetic and caring, helping her to settle in her new home with some of her own furniture and paintings around her. It is lovely to have her so near to me, and even though visiting is currently restricted, I know that she is well cared for. My mum is very bright and alert, and she very much enjoys the stimulation provided by the quiz sessions. The Wi-Fi provision is the only snag as my mum likes to use her iPad a lot, although I am hoping we can remedy this at some point. Thank you for all the precautions and care you are all taking.
08 December 2020
My mother has been at Puddavine Court for 2.5 years now. She has received excellent care. The staff are always friendly and helpful and they have done brilliantly through the pandemic, remaining calm and facilitating Covid-safe visits for their residents.
16 September 2020
My wife suffered a stroke in 2018, deteriorated and has been at Puddavine Court as a resident since February 2020. She has now got worse and recently had to move to a nursing home. Both she and I are going to miss the wonderful staff and the exceptional care that she received. If anybody reading this has a relative going into the home, try not to worry, all the staff from top to bottom really care for the residents. On behalf of my wife and myself I would like to thank them for the treatment she has received. Thank you all.
03 December 2019
After a spell in hospital, my father was placed into the care of Puddavine Court under the intermediate care scheme, with a view to getting him back home, but unfortunately, it became clear to all concerned, that my father was unable to return home and be safe in his home environment, so now he finds himself a permanent resident, he is now settling in well. The environment that all the residents are in is exceptional. I find the staff at Puddavine Court very helpful, compassionate and friendly, like one big family. I love visiting the home not only to see my Dad but I also like to have a chat with all the other residents and staff and I feel that this type of environment is lovely for everyone. It is nice to see that there is currently an effort to help expand the minds and thinking power of the residents with quiz afternoons and it also great that visitors are encouraged to join in also. Keep up the good work Puddavine.
28 June 2019
Following a serious operation, I arranged for my mum to stay for a couple of weeks at Puddavine Court for respite care. She was supported in her recovery with vigilance and warmth by each member of staff. I felt able to breathe knowing that my mum was safe and so genuinely cared for. Staff were in regular contact with me, reassuring me about my mum. I visited every day and really felt part of a huge family!
11 February 2019
The staff gave my father a very warm welcome on the occasion of his arrival and have cared for him in a warm and person-centred manner. The staff are pro-active, friendly and provide a safe and supported environment.
28 January 2019
No one likes to leave their own home. Sometimes, it becomes necessary due to care needs. I have settled here well and have adapted to life here. The staff are very caring and I try not to bother them unless I need to. They always help me.
08 August 2018
The staff are very pleasant, helpful and kind. My stay in Puddavine was much more agreeable than I had imagined it would be and I think the staff are wonderful. I have one complaint and that is the bedding. I found myself lying on just the rubber mattress, the under sheet having worked loose, which was most uncomfortable and unpleasant. On the whole, well-done Puddavine.
16 July 2018
Mum's stay at Puddavine was short, simply because she had reached the end of her life. The staff could not have been more caring, attentive or sensitive. Puddavine is clean, bright and well kept and there is a very peaceful atmosphere. I would certainly recommend it to anyone needing somewhere personal and professional.
03 July 2018
This care home provides a safe and comfortable residence for my father. All of the staff are friendly, kind and caring. The food is good and varied. The home provides for all of my father's needs in a homely environment. I very much doubt a better care home could be found!
27 April 2018
My mum was taken into the care home, suffering from dementia, when the directors of the company that runs the care home stated: "we, as a company, do not consider ourselves specialists in providing dementia/mental health care". This seems a little odd. This is like getting in a taxi to find the taxi, although advertises to be so isn't a taxi at all and is a private car, but, they still take your money. So beware. If you are considering putting someone in care with Dementia do not go to this company. My mum is left to wander in ever more agitative states and the only recourse is to drug her up.