Submit a Review for Quay Court Care Centre
Squares Quay, Kingsbridge, TQ7 1HN
View Full Details of Quay Court Care CentreLatest Reviews for Quay Court Care Centre
20 March 2025
My mother has been in Quay Court for three years having passed last week. She had always deceived the best of care delivered with kindness, caring and thoughtfulness from the staff. Every day greeted with a smile and "how are you". The home has high standards of cleanliness and residents are always well turned out. She loved the meals and joining in the residents group in the lounge. Public holidays are made special, decorations and music. As a visitor to my mother I was made to feel very welcome, offered refreshments and always a cheery smile. I shall miss these visits and the staff.
24 May 2024
My family member has been a resident at Quay Court for over a year. The care and support given to her have been exceptional. It is clear to see the management take their time to get to know the resident (and the family!) as the care plan perfectly reflects the care needs. The management team are also very approachable and always make time to speak with me when I visit. The staff are person centred with their approaches to each resident and it’s a delight to watch them interact with them all in the communal lounge. Laughter can be head throughout the building and nothing seems to be too much trouble at all. There’s the odd wait here and there but that’s to be expected, but even with this wait it doesn’t deduct on the care they provide. The activities on offer varied and the staffing team actively encourage all to participate. Overall, I would highly recommend Quay Court. My family member has flourished since being in their care. Thank you will never be enough.
17 May 2024
I cannot speak highly enough of Quay Court and the staff. The care my Mum received from entering the home in November 2023 to her passing in May 2024 was excellent. The support I myself received on the days leading to Mum's passing will always be remembered with gratitude. Mum unfortunately had Dementia and with the disease, there can be times when behaviour is problematic. However, during such times, dignity, respect and care were maintained. Special thanks to the managers and the nurses and staff, too numerous to mention who cared for Mum.
28 March 2024
Mum was a resident at Quay Court for a year. A particular member of staff and the team have always been professional, and supportive and have gone above and beyond to support Mum and in communicating with me. Mum's behavior would often be challenging and the team always dealt with issues in a caring manner. Diabetic food was great and entertainment/activities were laid on. I have no hesitation in recommending Quay Court to others.
16 January 2023
Mum was at Quay Court for almost a year until she had to go to the hospital just before Christmas following a stroke. The staff are very caring and supportive. Very happy for Mum to have been there. I would like to send my thanks to all the staff for looking after Mum so well.
16 November 2022
Lovely staff with caring attitude doing their best to keep residents safe, happy, and well. Covid regulations have meant a reduction in activities for the residents to participate in which is no fault of the home but has led to a bit of boredom creeping in with the residents. Staff are well trained, have an eye for detail, and deliver person-centered care to the best of their ability. Standards are good and the rooms look clean. Meals are freshly cooked in-house by a chef who will go the extra mile to ensure all is being done to keep good nutrition and cater to the individual's choice. All the staff are friendly and approachable, and communication is good. Senior staff and management clearly have taken the time to get to know the residents well and don't have to refer to notes. I would be happy to spend my twilight days at Quay.
01 November 2022
My Mum has been at Quay Court for 18 months now, following a sudden worsening of her dementia, which resulted in her being admitted to hospital. I cannot praise enough, the way the manager and staff cared for Mum and supported me, as Mum settled into her new life at Quay Court. Mum's admittance to the home was during the pandemic, with the ensuing contact difficulties, but the efficient 'safe contact' system set up by the home, was brilliant and it was lovely to be able to see Mum after several weeks of no contact during her hospital stay. The manager was especially supportive during Mum's social care assessment process and I cannot thank her enough for this. Mum has settled into her new life well, her room and the resident lounges are light, airy, clean, warm and have a lovely view. The staff team are always cheerful, kind, caring and very patient! Thank you everyone at Quay Court, you are wonderful.
25 November 2021
My sister has been in Quay Court for over a year now. The care staff and management have been great, my family cannot fault them. Everyone has had a tough time with the pandemic and here they have had the additional stress of the building but the manager is always helpful and always does everything needed to keep everyone happy. Thank you to all the staff at Quay, you are amazing.
13 January 2021
Mum has been at Quay Court for around 3 months now following a worsening of her dementia and becoming unsafe in her own home. These pandemic times have been difficult for everyone with a connection to a care home but Quay Court have been calmly efficient in keeping staff and residents safe and in initiating the heated visiting 'pod' within the grounds. The staff that we've met are patient, professional, supportive and there is a general air of good humour and warmth. Mum has settled well with help from the staff. She enjoys the food very much and has adequate opportunity for socialising.... so important to anyone's mental well-being. The management are responsive. For instance, providing photographs of Mum's room and details of a typical day so we have an idea of her life despite not being able to visit her in her room ourselves at present. Thank you to all at Quay Court.
13 January 2021
The care provided at this care home is second to none. I have known a few of my close friends to be cared for here now and they all have loved their time there. All of the staff are so kind and caring and the manager has been so supportive to us all from the very beginning, and even more so during the unfortunate events of this virus. I know everyone is being so well looked after. Thank you to everyone and their kindness. This really is a special home.
12 January 2021
It is so lovely knowing that my auntie is being looked after so well, knowing she is safe with all the staff. Manager and staff deserve a large pat on the back for everything they are doing keeping residents safe from Covid. The manager keeps me informed of everything that goes on with my relative. Keep safe everyone and thank you to the manager and your team.
07 January 2021
I cannot speak highly enough of the care my mother has been given, especially during the past several months of Covid, and the communication I have received about mother’s welfare. I live out of the country and, as I have not been allowed to travel, it has been a huge relief to know my mother is being cared for properly and that she is happy. Thank you to all the carers and staff at Quay Court for their courtesy, caring and comfort.
07 January 2021
Manager and management, are in my opinion dishonest and unprofessional in their dealing with the transfer they organised for my mum in the full lockdown in May 2020. In my opinion, to received copy email from them that had alterations to the original to be dishonest actions, as the statements I found which were removed were offensive to me. Upon formal complaint to them, I was told that there had not been any breaches of protocol, professional misconduct or moral lack of compassion from anyone at Quay Court. I would not feel confident in trusting this home again to be transparent in their procedures. The staff, however, showed genuine affection towards my mother but they were often short-staffed and run off their feet. She was often left to her own devices. On many occasions her room stank of stale urine and even faeces on the walls and floor. Often finding her still not dressed by 11.45 am or find her dressed but smelling of stale urine/faeces, cleaning the room or Mum myself at times.
17 July 2019
All staff are lovely, they show empathy, are understanding when I need help, there is always someone to help me, maybe not straight away because I know they are busy.
17 July 2019
I have found the staff to be very approachable, and if Dad has a problem I mention it to them and it gets sorted. I am a lot more relaxed as Dad is very happy there and the care he receives is excellent. So I can go home and relax knowing he is in capable hands as I used to look after Dad, but not there permanently.
27 June 2019
Quay Court feels like a 'family' and refers to something my relative said whilst in hospital recently, 'I want to go home, I want to be with my friends. They do everything for me' because that is how she feels about Quay Court. The staff are all so caring considerate and nothing is too much trouble. My husband and I are so grateful that our relative is safe, warm and well cared for. If ever there is a problem, we are informed straight away. After recently thanking a member of staff for doing something for me, his reply was 'it was my pleasure'. What a lovely, genuine thing to say, it meant such a lot. When one day it may be my turn to go into a care home I will have no hesitation to go to Quay Court. They will all know me anyway. Well done all of you and thank you for everything.
23 May 2019
My mother has been resident in Quay Court for a number of years. She has always been well looked after and it gives me peace of mind to know that this is so and that she is safe. I am kept up to date on her situation, particularly if she has a fall and have confidence that she is well cared for. I admire the staff for their dedication and believe that they do an excellent job.
15 April 2019
I have nothing but praise for the care, staff and management of Quay Court Care Centre. Every one was polite and courteous to me and my next of kin during his stay, from September to December, at all times and especially after his passing. My one abiding memory is of the respect that was given to my next of kin at ALL times. I visited every day and the staff never knew exactly what time of day I would be visiting, but I found that on EVERY occasion I was at the home, when in his room and at some times when he was desperately ill, the staff member entering ALWAYS knocked the door. I found this not only deeply respectful but quite moving an extremely caring gesture. I shall never forget this and I could rest assured he was cared for every day all day - many congratulations to you all.
13 November 2018
The warm and welcoming atmosphere is apparent when walking in the entrance. I have never seen so many smiling faces from staff and residents. My dad really loved being there and I should be so lucky to receive the same care in the future. There was always a space for parking when visiting and the location in beautiful Kingsbridge is so close to the shops and estuary, which was a real plus. Thank you Quay Court.
09 August 2018
From when my mother was first admitted with Alzheimer's in August 2016, the management and facilities have become much better. The food is good home cooking and there is plenty to eat. Activities do take place but are limited probably due to the residents broad, complex needs and a lack of staff. The opportunity for some residents to be taken out would improve their well being but can only be achieved with more staff. The staff are kind, welcoming, caring and respectful. Both my mother and father were residents for over a year, and the end of life care given to them and us was exceptional.
Latest Reviews for Quay Court Care Centre
20 March 2025
My mother has been in Quay Court for three years having passed last week. She had always deceived the best of care delivered with kindness, caring and thoughtfulness from the staff. Every day greeted with a smile and "how are you". The home has high standards of cleanliness and residents are always well turned out. She loved the meals and joining in the residents group in the lounge. Public holidays are made special, decorations and music. As a visitor to my mother I was made to feel very welcome, offered refreshments and always a cheery smile. I shall miss these visits and the staff.
24 May 2024
My family member has been a resident at Quay Court for over a year. The care and support given to her have been exceptional. It is clear to see the management take their time to get to know the resident (and the family!) as the care plan perfectly reflects the care needs. The management team are also very approachable and always make time to speak with me when I visit. The staff are person centred with their approaches to each resident and it’s a delight to watch them interact with them all in the communal lounge. Laughter can be head throughout the building and nothing seems to be too much trouble at all. There’s the odd wait here and there but that’s to be expected, but even with this wait it doesn’t deduct on the care they provide. The activities on offer varied and the staffing team actively encourage all to participate. Overall, I would highly recommend Quay Court. My family member has flourished since being in their care. Thank you will never be enough.
17 May 2024
I cannot speak highly enough of Quay Court and the staff. The care my Mum received from entering the home in November 2023 to her passing in May 2024 was excellent. The support I myself received on the days leading to Mum's passing will always be remembered with gratitude. Mum unfortunately had Dementia and with the disease, there can be times when behaviour is problematic. However, during such times, dignity, respect and care were maintained. Special thanks to the managers and the nurses and staff, too numerous to mention who cared for Mum.
28 March 2024
Mum was a resident at Quay Court for a year. A particular member of staff and the team have always been professional, and supportive and have gone above and beyond to support Mum and in communicating with me. Mum's behavior would often be challenging and the team always dealt with issues in a caring manner. Diabetic food was great and entertainment/activities were laid on. I have no hesitation in recommending Quay Court to others.
16 January 2023
Mum was at Quay Court for almost a year until she had to go to the hospital just before Christmas following a stroke. The staff are very caring and supportive. Very happy for Mum to have been there. I would like to send my thanks to all the staff for looking after Mum so well.
16 November 2022
Lovely staff with caring attitude doing their best to keep residents safe, happy, and well. Covid regulations have meant a reduction in activities for the residents to participate in which is no fault of the home but has led to a bit of boredom creeping in with the residents. Staff are well trained, have an eye for detail, and deliver person-centered care to the best of their ability. Standards are good and the rooms look clean. Meals are freshly cooked in-house by a chef who will go the extra mile to ensure all is being done to keep good nutrition and cater to the individual's choice. All the staff are friendly and approachable, and communication is good. Senior staff and management clearly have taken the time to get to know the residents well and don't have to refer to notes. I would be happy to spend my twilight days at Quay.
01 November 2022
My Mum has been at Quay Court for 18 months now, following a sudden worsening of her dementia, which resulted in her being admitted to hospital. I cannot praise enough, the way the manager and staff cared for Mum and supported me, as Mum settled into her new life at Quay Court. Mum's admittance to the home was during the pandemic, with the ensuing contact difficulties, but the efficient 'safe contact' system set up by the home, was brilliant and it was lovely to be able to see Mum after several weeks of no contact during her hospital stay. The manager was especially supportive during Mum's social care assessment process and I cannot thank her enough for this. Mum has settled into her new life well, her room and the resident lounges are light, airy, clean, warm and have a lovely view. The staff team are always cheerful, kind, caring and very patient! Thank you everyone at Quay Court, you are wonderful.
25 November 2021
My sister has been in Quay Court for over a year now. The care staff and management have been great, my family cannot fault them. Everyone has had a tough time with the pandemic and here they have had the additional stress of the building but the manager is always helpful and always does everything needed to keep everyone happy. Thank you to all the staff at Quay, you are amazing.
13 January 2021
Mum has been at Quay Court for around 3 months now following a worsening of her dementia and becoming unsafe in her own home. These pandemic times have been difficult for everyone with a connection to a care home but Quay Court have been calmly efficient in keeping staff and residents safe and in initiating the heated visiting 'pod' within the grounds. The staff that we've met are patient, professional, supportive and there is a general air of good humour and warmth. Mum has settled well with help from the staff. She enjoys the food very much and has adequate opportunity for socialising.... so important to anyone's mental well-being. The management are responsive. For instance, providing photographs of Mum's room and details of a typical day so we have an idea of her life despite not being able to visit her in her room ourselves at present. Thank you to all at Quay Court.
13 January 2021
The care provided at this care home is second to none. I have known a few of my close friends to be cared for here now and they all have loved their time there. All of the staff are so kind and caring and the manager has been so supportive to us all from the very beginning, and even more so during the unfortunate events of this virus. I know everyone is being so well looked after. Thank you to everyone and their kindness. This really is a special home.
12 January 2021
It is so lovely knowing that my auntie is being looked after so well, knowing she is safe with all the staff. Manager and staff deserve a large pat on the back for everything they are doing keeping residents safe from Covid. The manager keeps me informed of everything that goes on with my relative. Keep safe everyone and thank you to the manager and your team.
07 January 2021
I cannot speak highly enough of the care my mother has been given, especially during the past several months of Covid, and the communication I have received about mother’s welfare. I live out of the country and, as I have not been allowed to travel, it has been a huge relief to know my mother is being cared for properly and that she is happy. Thank you to all the carers and staff at Quay Court for their courtesy, caring and comfort.
07 January 2021
Manager and management, are in my opinion dishonest and unprofessional in their dealing with the transfer they organised for my mum in the full lockdown in May 2020. In my opinion, to received copy email from them that had alterations to the original to be dishonest actions, as the statements I found which were removed were offensive to me. Upon formal complaint to them, I was told that there had not been any breaches of protocol, professional misconduct or moral lack of compassion from anyone at Quay Court. I would not feel confident in trusting this home again to be transparent in their procedures. The staff, however, showed genuine affection towards my mother but they were often short-staffed and run off their feet. She was often left to her own devices. On many occasions her room stank of stale urine and even faeces on the walls and floor. Often finding her still not dressed by 11.45 am or find her dressed but smelling of stale urine/faeces, cleaning the room or Mum myself at times.
17 July 2019
All staff are lovely, they show empathy, are understanding when I need help, there is always someone to help me, maybe not straight away because I know they are busy.
17 July 2019
I have found the staff to be very approachable, and if Dad has a problem I mention it to them and it gets sorted. I am a lot more relaxed as Dad is very happy there and the care he receives is excellent. So I can go home and relax knowing he is in capable hands as I used to look after Dad, but not there permanently.
27 June 2019
Quay Court feels like a 'family' and refers to something my relative said whilst in hospital recently, 'I want to go home, I want to be with my friends. They do everything for me' because that is how she feels about Quay Court. The staff are all so caring considerate and nothing is too much trouble. My husband and I are so grateful that our relative is safe, warm and well cared for. If ever there is a problem, we are informed straight away. After recently thanking a member of staff for doing something for me, his reply was 'it was my pleasure'. What a lovely, genuine thing to say, it meant such a lot. When one day it may be my turn to go into a care home I will have no hesitation to go to Quay Court. They will all know me anyway. Well done all of you and thank you for everything.
23 May 2019
My mother has been resident in Quay Court for a number of years. She has always been well looked after and it gives me peace of mind to know that this is so and that she is safe. I am kept up to date on her situation, particularly if she has a fall and have confidence that she is well cared for. I admire the staff for their dedication and believe that they do an excellent job.
15 April 2019
I have nothing but praise for the care, staff and management of Quay Court Care Centre. Every one was polite and courteous to me and my next of kin during his stay, from September to December, at all times and especially after his passing. My one abiding memory is of the respect that was given to my next of kin at ALL times. I visited every day and the staff never knew exactly what time of day I would be visiting, but I found that on EVERY occasion I was at the home, when in his room and at some times when he was desperately ill, the staff member entering ALWAYS knocked the door. I found this not only deeply respectful but quite moving an extremely caring gesture. I shall never forget this and I could rest assured he was cared for every day all day - many congratulations to you all.
13 November 2018
The warm and welcoming atmosphere is apparent when walking in the entrance. I have never seen so many smiling faces from staff and residents. My dad really loved being there and I should be so lucky to receive the same care in the future. There was always a space for parking when visiting and the location in beautiful Kingsbridge is so close to the shops and estuary, which was a real plus. Thank you Quay Court.
09 August 2018
From when my mother was first admitted with Alzheimer's in August 2016, the management and facilities have become much better. The food is good home cooking and there is plenty to eat. Activities do take place but are limited probably due to the residents broad, complex needs and a lack of staff. The opportunity for some residents to be taken out would improve their well being but can only be achieved with more staff. The staff are kind, welcoming, caring and respectful. Both my mother and father were residents for over a year, and the end of life care given to them and us was exceptional.