Submit a Review for Treelands Home Ltd
Five Mile Hill, Tedburn St Mary, Exeter, EX6 6AQ
View Full Details of Treelands Home LtdLatest Reviews for Treelands Home Ltd
10 March 2025
I am very happy here, and looked after very well.
07 March 2025
Treelands as with all care homes is a welcoming home, and to begin with we were glad to get Dad into care. Sadly the level of care is not where it should be, I should point out my father is an 89 year old man who has dementia and diabetes, he is partially double incontinent, as such his care needs are fairly significant. Despite treelands being aware of his care needs, he was left very much to get on with it, as a result his personal hygiene nose dived, it took multiple telephone calls and f2f discussions to get my Dad on the "Bath roster" notwithstanding the fact there are no showers in the main residence, new residents are not automatically added to the schedule amazes me. Physical security is a great worry, on numerous occasions my frail 89 year Dad with advanced dementia was found outside in the car park. In the 6 weeks Dad was at Treelands, so many times we were told Dad had fallen, sorry but care appears to be reactive only. This home needs to review its onboarding process.
03 March 2025
Mother has been very happy and well looked after here. She has not always taken advantage of all of the facilities offered but the staff have tried very hard to do their best to keep her happy and amused as well as well looked after physically.
31 January 2025
My mother has been a resident at Treelands for 7 months and from the moment she arrived, the staff made her feel welcome, safe and truly cared for. The team is incredibly compassionate, patient and professional, always going above and beyond to ensure that residents are comfortable and happy. They take the time to engage with everyone personally, creating a warm and friendly atmosphere. The level of care provided is outstanding, and it's clear that they treat residents like family. The facilities are clean, well-maintained and provide a homely and peaceful environment. Activities are varied and well-organized, keeping residents active and engaged. My mother especially enjoys singing with visiting musicians and choirs, which has made a huge difference in her well-being. Communication with families is also excellent, the staff keep us informed and very involved, something that gives us great peace of mind. Knowing that Mum is in such good hands makes all the difference. Thank you.
30 January 2025
The attention to the care needed is excellent. All staff and management have taken the time to bond and understand my Dad's needs and I feel safe knowing that he is being looked after well.
13 January 2025
Thank you to all the staff at Treelands for looking after Mum. She was with you for a short time only but she enjoyed being there. Thank you also for your support when Mum sadly passed away, it was very much appreciated.
30 December 2024
Overall, very good, most of the staff are good but the odd few aren't. Room cleaning could be better. Management are very good and the secretary is very good, always helpful. Having ward rounds are great.
30 December 2024
This was my first experience of a care home and after all the horror stories you read about, I was pleasantly surprised at the care I received.
23 December 2024
My mother has been living at Treelands for 2 and a half years and on the whole is settled, despite her personal reasons of living in the home. Unfortunately her own personal pain threshold has been a concern and the home have dealt with the right, quick methods of help. The front door is always shut and I am greeted and door opened! Book for signing in for visitors is always ready to sign for in and out. The home is clean, but in areas shows wear and tear and looks old but it is busy used and a lot of coming and going, so is to be expected. The home is extremely busy and busy sometimes more than other times but it follows. Occasionally you think an extra member of staff is needed but when there are ambulances, paramedics on site exits cleared and dealing with residents doctors paramedics for example, it's busy to be expected! Great organisation and well handled. I am made to feel welcome on every single visit. I now know staff by face and by name and they remember me (a good thing I hope). Staff are very kind to me and, I note, to Mother. I know there is care and attention to Mother, Mother knows but I can see as Mother can't express or explain, but she reacts and there is warmness on everyone's parts! The home is clean and tidy. I can tell food goes down well. Mother likes the food. I have been allowed to stay during meal times and offered drinks etc. In this area, as other areas, it is not too much trouble to staff. I thank staff for their consideration over food and drink! I have spoken to the kitchen manager/chefs, they are friendly staff and they answer all of my questions. Food is presentable and smells nice. Residents eat well and there are suitable choices. My questions are on Mother's choices of food and if she eats. This is all answered for me. Mother's personal care is answered if mother needs clothing and recently new slippers. I am informed. I like to know! I want to know so again I am grateful for the time taken. I am regularly kept up to date on all necessary happenings regarding my mother. I am the first point of contact next of kin. I live in another county and have an hours journey there and another hour return home. The staff are aware of my travelling arrangement's. I receive emails, phone calls informing me of all upcoming vaccinations. hospital appointments, illness, if doctors are called etc. All in line with home regulations. If calls are missed then staff call again and update with emails. I have never not known any of these details I have mentioned. I am always kept well informed and for this alone I am very grateful to all staff. The hairdresser call and foot doctor comes regularly. This works very well and I can see and tell these appointments are carried out any payment is quick and easy. I speak to these businesses and I am able to assess their reactions to having seen and carried out appointments in the home and it all feels good and sounds great after these appointments. I like reading the notice board which is interesting and informative. As a family we have been invited to various events run at the home. This is extremely nice! Well catered for. The home keep a petty cash file which I have noted is kept up to date, have been shown and is documented. If the petty cash tin goes low, then I am allowed to top up. It is a great scheme and well organised. Lastly, I have to mention my deepest gratitude to all the staff who I have spoken to, not just my mother! I have spoken to electricians, to the painter, odd job man who have all passed some greetings or we have chatted. I recognise who they are they recognise me (or so I believe, they still talk). I thank staff for their care and support treated with dignity and their kindness and warmth to my mother and how very nice they are all to me. Many thanks to all.
11 July 2024
Thank you very much for looking after Mum from late April to the end of June 2023. Both my brother and I found Treelands to be a very pleasant environment for Mum's last few weeks before she sadly passed away.
18 March 2024
I don't have the words to express how grateful myself and the family are to the Treelands family. Since Mum arrived at Treelands she has been supported and cared for with great kindness. There are activities during the week and a particular favourite of Mum's being the fish and chip supper! The freshly prepared food is excellent, including homemade cakes. Recently Mum had her 100th birthday, the manager and staff arranged a wonderful afternoon tea for us. The room was decorated with banners and balloons and chef baked a delicious cake. Everyone at Treelands go that extra mile in every aspect of caring for their residents. When visiting the staff are very warm and welcoming. It feels as if a weight had been lifted knowing Mum is so happy and well cared for by Treelands.
14 November 2023
Generally very positive. Staff friendly and helpful. Very clean. Lovely quiet, serene surroundings. Food could be a bit more varied: this is my father's only complaint. An induction letter with advice on name tagging laundry items and policies on tablet storage would be useful
06 October 2023
Thank you for giving my nan the best end-of-life care, allowing her to pass with love and dignity. She received so much love and care from the staff and it was comforting. A special thank you to Loveth who sang to my nan in her final days, it was emotional but something we will never forget. A really kind gesture. It would have comforted Nanny in her final days. Thank you.
18 July 2022
My mother moved into Treelands two years ago after increasing falls and frailty. We had been concerned about not being able to be close to her. However, our concerns were unfounded as it became clear she was in a most excellent care setting with extremely professional and caring staff. My wife and I are both nurses, looked for person-centred care planning in the approach to her care and found it to be most kind and effective. When Covid came, they handled everything with efficient communication and with reassurance. Her days were varied and attention was given to her hygiene and activities. She became a great grandmother and the staff made sure she understood that she had a great-grandson and put her photos beside her, reaffirming this on a daily basis. As her life changed, the home were in constant touch in liaison with the medical practice to plan and accommodate end-of-life care and reduce the need for stressful visits to hospital. We can't thank them enough for their kindness.
19 August 2019
My mother spent almost 5 years at Treelands, the care she received was exceptional. She had dementia so she was not always easy but everyone at Treelands treated her with respect and were very caring, that is everyone from the owner, the Manager and all the team of careers. I chose well when Mum went to Treelands, she got the best treatment and she loved it there and loved all the staff too. It is a difficult decision when the time comes for a parent to move into care but I made the best choice when I chose Treelands and I would always recommend them most highly.
10 July 2019
My mother spent her final eighteen months or so at Treelands, having been in another home before. I just wish we had found Treelands earlier. I have ticked the excellent boxes in all the options because that is how it is. Everyone, including the owners, is involved with the home and treat their residents with care, love and dignity. We were confident our mother was receiving the best attention. Well done to all at Treelands!
31 July 2017
An absolutely first class establishment that shows great care for residents and provides for all their needs. The management and staff are excellent and make sure that their residents enjoy a happy and stress-free environment.
Latest Reviews for Treelands Home Ltd
10 March 2025
I am very happy here, and looked after very well.
07 March 2025
Treelands as with all care homes is a welcoming home, and to begin with we were glad to get Dad into care. Sadly the level of care is not where it should be, I should point out my father is an 89 year old man who has dementia and diabetes, he is partially double incontinent, as such his care needs are fairly significant. Despite treelands being aware of his care needs, he was left very much to get on with it, as a result his personal hygiene nose dived, it took multiple telephone calls and f2f discussions to get my Dad on the "Bath roster" notwithstanding the fact there are no showers in the main residence, new residents are not automatically added to the schedule amazes me. Physical security is a great worry, on numerous occasions my frail 89 year Dad with advanced dementia was found outside in the car park. In the 6 weeks Dad was at Treelands, so many times we were told Dad had fallen, sorry but care appears to be reactive only. This home needs to review its onboarding process.
03 March 2025
Mother has been very happy and well looked after here. She has not always taken advantage of all of the facilities offered but the staff have tried very hard to do their best to keep her happy and amused as well as well looked after physically.
31 January 2025
My mother has been a resident at Treelands for 7 months and from the moment she arrived, the staff made her feel welcome, safe and truly cared for. The team is incredibly compassionate, patient and professional, always going above and beyond to ensure that residents are comfortable and happy. They take the time to engage with everyone personally, creating a warm and friendly atmosphere. The level of care provided is outstanding, and it's clear that they treat residents like family. The facilities are clean, well-maintained and provide a homely and peaceful environment. Activities are varied and well-organized, keeping residents active and engaged. My mother especially enjoys singing with visiting musicians and choirs, which has made a huge difference in her well-being. Communication with families is also excellent, the staff keep us informed and very involved, something that gives us great peace of mind. Knowing that Mum is in such good hands makes all the difference. Thank you.
30 January 2025
The attention to the care needed is excellent. All staff and management have taken the time to bond and understand my Dad's needs and I feel safe knowing that he is being looked after well.
13 January 2025
Thank you to all the staff at Treelands for looking after Mum. She was with you for a short time only but she enjoyed being there. Thank you also for your support when Mum sadly passed away, it was very much appreciated.
30 December 2024
Overall, very good, most of the staff are good but the odd few aren't. Room cleaning could be better. Management are very good and the secretary is very good, always helpful. Having ward rounds are great.
30 December 2024
This was my first experience of a care home and after all the horror stories you read about, I was pleasantly surprised at the care I received.
23 December 2024
My mother has been living at Treelands for 2 and a half years and on the whole is settled, despite her personal reasons of living in the home. Unfortunately her own personal pain threshold has been a concern and the home have dealt with the right, quick methods of help. The front door is always shut and I am greeted and door opened! Book for signing in for visitors is always ready to sign for in and out. The home is clean, but in areas shows wear and tear and looks old but it is busy used and a lot of coming and going, so is to be expected. The home is extremely busy and busy sometimes more than other times but it follows. Occasionally you think an extra member of staff is needed but when there are ambulances, paramedics on site exits cleared and dealing with residents doctors paramedics for example, it's busy to be expected! Great organisation and well handled. I am made to feel welcome on every single visit. I now know staff by face and by name and they remember me (a good thing I hope). Staff are very kind to me and, I note, to Mother. I know there is care and attention to Mother, Mother knows but I can see as Mother can't express or explain, but she reacts and there is warmness on everyone's parts! The home is clean and tidy. I can tell food goes down well. Mother likes the food. I have been allowed to stay during meal times and offered drinks etc. In this area, as other areas, it is not too much trouble to staff. I thank staff for their consideration over food and drink! I have spoken to the kitchen manager/chefs, they are friendly staff and they answer all of my questions. Food is presentable and smells nice. Residents eat well and there are suitable choices. My questions are on Mother's choices of food and if she eats. This is all answered for me. Mother's personal care is answered if mother needs clothing and recently new slippers. I am informed. I like to know! I want to know so again I am grateful for the time taken. I am regularly kept up to date on all necessary happenings regarding my mother. I am the first point of contact next of kin. I live in another county and have an hours journey there and another hour return home. The staff are aware of my travelling arrangement's. I receive emails, phone calls informing me of all upcoming vaccinations. hospital appointments, illness, if doctors are called etc. All in line with home regulations. If calls are missed then staff call again and update with emails. I have never not known any of these details I have mentioned. I am always kept well informed and for this alone I am very grateful to all staff. The hairdresser call and foot doctor comes regularly. This works very well and I can see and tell these appointments are carried out any payment is quick and easy. I speak to these businesses and I am able to assess their reactions to having seen and carried out appointments in the home and it all feels good and sounds great after these appointments. I like reading the notice board which is interesting and informative. As a family we have been invited to various events run at the home. This is extremely nice! Well catered for. The home keep a petty cash file which I have noted is kept up to date, have been shown and is documented. If the petty cash tin goes low, then I am allowed to top up. It is a great scheme and well organised. Lastly, I have to mention my deepest gratitude to all the staff who I have spoken to, not just my mother! I have spoken to electricians, to the painter, odd job man who have all passed some greetings or we have chatted. I recognise who they are they recognise me (or so I believe, they still talk). I thank staff for their care and support treated with dignity and their kindness and warmth to my mother and how very nice they are all to me. Many thanks to all.
11 July 2024
Thank you very much for looking after Mum from late April to the end of June 2023. Both my brother and I found Treelands to be a very pleasant environment for Mum's last few weeks before she sadly passed away.
18 March 2024
I don't have the words to express how grateful myself and the family are to the Treelands family. Since Mum arrived at Treelands she has been supported and cared for with great kindness. There are activities during the week and a particular favourite of Mum's being the fish and chip supper! The freshly prepared food is excellent, including homemade cakes. Recently Mum had her 100th birthday, the manager and staff arranged a wonderful afternoon tea for us. The room was decorated with banners and balloons and chef baked a delicious cake. Everyone at Treelands go that extra mile in every aspect of caring for their residents. When visiting the staff are very warm and welcoming. It feels as if a weight had been lifted knowing Mum is so happy and well cared for by Treelands.
14 November 2023
Generally very positive. Staff friendly and helpful. Very clean. Lovely quiet, serene surroundings. Food could be a bit more varied: this is my father's only complaint. An induction letter with advice on name tagging laundry items and policies on tablet storage would be useful
06 October 2023
Thank you for giving my nan the best end-of-life care, allowing her to pass with love and dignity. She received so much love and care from the staff and it was comforting. A special thank you to Loveth who sang to my nan in her final days, it was emotional but something we will never forget. A really kind gesture. It would have comforted Nanny in her final days. Thank you.
18 July 2022
My mother moved into Treelands two years ago after increasing falls and frailty. We had been concerned about not being able to be close to her. However, our concerns were unfounded as it became clear she was in a most excellent care setting with extremely professional and caring staff. My wife and I are both nurses, looked for person-centred care planning in the approach to her care and found it to be most kind and effective. When Covid came, they handled everything with efficient communication and with reassurance. Her days were varied and attention was given to her hygiene and activities. She became a great grandmother and the staff made sure she understood that she had a great-grandson and put her photos beside her, reaffirming this on a daily basis. As her life changed, the home were in constant touch in liaison with the medical practice to plan and accommodate end-of-life care and reduce the need for stressful visits to hospital. We can't thank them enough for their kindness.
19 August 2019
My mother spent almost 5 years at Treelands, the care she received was exceptional. She had dementia so she was not always easy but everyone at Treelands treated her with respect and were very caring, that is everyone from the owner, the Manager and all the team of careers. I chose well when Mum went to Treelands, she got the best treatment and she loved it there and loved all the staff too. It is a difficult decision when the time comes for a parent to move into care but I made the best choice when I chose Treelands and I would always recommend them most highly.
10 July 2019
My mother spent her final eighteen months or so at Treelands, having been in another home before. I just wish we had found Treelands earlier. I have ticked the excellent boxes in all the options because that is how it is. Everyone, including the owners, is involved with the home and treat their residents with care, love and dignity. We were confident our mother was receiving the best attention. Well done to all at Treelands!
31 July 2017
An absolutely first class establishment that shows great care for residents and provides for all their needs. The management and staff are excellent and make sure that their residents enjoy a happy and stress-free environment.