Submit a Review for Wisteria House (Stoke)
4/5 Napier Street, Stoke, Plymouth, PL1 4QX
View Full Details of Wisteria House (Stoke)Latest Reviews for Wisteria House (Stoke)
25 September 2023
Wisteria House is truly exceptional. A small home, it has a lovely family feel and the staff have a good understanding of dementia and provide a gold standard of care. They are very skilled whilst showing warmth, affection, and humour. My mum's face always lights up when her carers approach her and that tells me everything. It gives us such confidence and peace of mind. Highly recommended!
31 August 2023
Fantastic Care Home so caring to both residents and their families. My family member has thrived since being here. Previously he was A02 and is now able with a stick - this is due to the amazing staff who show such care, compassion and support to their residents within their care. It is such a warm environment and feels like one big family. Thank you for everything you do.
31 August 2023
Wisteria House has been a godsend. They are great with him, he is well-fed, always clean and is loved there. When I take him back after a day out I don't cry when I leave him as I know he is looked after. He has made great steps there. How anyone who can leave people in another particular care setting should be ashamed of themselves. Thank god he is now in Wisteria House, we are so lucky and thankful. I see him and take him out every other day, he's more than a friend more like a father to me.
31 August 2023
We are very pleased with the home and the support they give and the staff are very caring.
12 February 2020
Following my mum's hospital stay last summer, her dementia had reached the point where she could no longer look after herself and would be extremely vulnerable outside of a 'dementia friendly' care home environment. After much research and visits to potential care homes, I felt my mum would be most at home at Wisteria House, Stoke, Plymouth. I have been very pleased with the care and attention mum has received since becoming a resident at Wisteria House. All of the staff made her welcome and have been very attentive and caring. It did take some time for mum to settle following her stay in hospital and her change of circumstances in terms of needing full-time care. The team at Wisteria House have provided excellent care for my mum, personal and professional, plenty of kindness and consideration and always with good humour and patience. I am confident and satisfied that my mum is well looked after and cared for.
09 July 2018
I cannot fault this home at all. Whenever I visit my mum she is safe, happy and content. My mum has not been this happy for years. The staff are all very caring, understanding and trustworthy. When I first met the managers I knew straight away Wisteria House would be perfect for mum. The interaction between the residents and staff are amazing. I have experience in residential/nursing homes and find this home perfect.
03 July 2018
All the staff are very helpful and from the time I am at Wisteria House (every week x2) I have never seen anyone treated at any time without care and compassion. Peoples well being and safety must obviously come first but like many other homes, the laundry is a problem. Things missing and not mums own clothes. Help has been given to try and sort this. Hospital visits for mum have been dealt with very caringly. Everyone is very approachable.
29 June 2018
Since my Stepfather became a resident he has improved so much it is wonderful. He really loves it here and calls it his home. The management have been extremely helpful and the staff are so kind. All of them!
29 June 2018
Very pleasant and clean, food and drink available at all times. Good night coverage as far as known. Visiting times are all 24 hours if required and assistance to visitors is first class. TV and audio is available if required. Toilet requirements are fully covered.
02 May 2018
My mother has been receiving daycare for the last 6 months at Wisteria House in Stoke, Plymouth. I cannot speak highly enough of the owner or her manager. Their staff are always cheerful, friendly and helpful and mother has always enjoyed going there. Having recently had an extended stay of two weeks, she has become a long-term resident.
26 January 2018
A first class, very friendly and caring environment. All staff, from management down provide a calming and relaxed atmosphere. Any problems arising appear to be dealt with quietly, quickly and efficiently. Top marks to all staff.
30 June 2017
My mother with dementia and also an amputee, stayed for 1 month while we had a holiday. She went in the week before we went away so we were sure she settled in well. We also had friends and neighbours calling in during our absence. It was a very comfortable, homely environment, the food was good and plentiful and above all the care was excellent. The staff were all so kind, patient and respectful, we were very impressed. In fact, when mother came home her general health and mobility were much improved. Thank you Wisteria.
06 February 2017
My mum and I were so worried about putting granddad/dad into a home. Now I can say Wisteria House has changed our minds. We are so happy he is in their care. We visit twice a week and just love spending time with granddad/dad and the other residents. They are a joy to be around. So much so, we stay for two hours! The staff are so friendly, approachable, supportive, helpful and they are always happy! We cannot fault Wisteria House in any way, shape or form. A+ for these guys!
07 March 2016
My uncle was a client at the above mentioned residential home and during his time there he was treated excellently. The staff were amazing and were professional and full of compassion and you could see the other clients melt to their helpfulness. It was/is a wonderful home with plenty of happiness, food was excellent and teas and coffees whenever the clients wanted them as well as the visitors, a 100% residential home for hospitality, friendliness, atmosphere and surroundings.
Latest Reviews for Wisteria House (Stoke)
25 September 2023
Wisteria House is truly exceptional. A small home, it has a lovely family feel and the staff have a good understanding of dementia and provide a gold standard of care. They are very skilled whilst showing warmth, affection, and humour. My mum's face always lights up when her carers approach her and that tells me everything. It gives us such confidence and peace of mind. Highly recommended!
31 August 2023
Fantastic Care Home so caring to both residents and their families. My family member has thrived since being here. Previously he was A02 and is now able with a stick - this is due to the amazing staff who show such care, compassion and support to their residents within their care. It is such a warm environment and feels like one big family. Thank you for everything you do.
31 August 2023
Wisteria House has been a godsend. They are great with him, he is well-fed, always clean and is loved there. When I take him back after a day out I don't cry when I leave him as I know he is looked after. He has made great steps there. How anyone who can leave people in another particular care setting should be ashamed of themselves. Thank god he is now in Wisteria House, we are so lucky and thankful. I see him and take him out every other day, he's more than a friend more like a father to me.
31 August 2023
We are very pleased with the home and the support they give and the staff are very caring.
12 February 2020
Following my mum's hospital stay last summer, her dementia had reached the point where she could no longer look after herself and would be extremely vulnerable outside of a 'dementia friendly' care home environment. After much research and visits to potential care homes, I felt my mum would be most at home at Wisteria House, Stoke, Plymouth. I have been very pleased with the care and attention mum has received since becoming a resident at Wisteria House. All of the staff made her welcome and have been very attentive and caring. It did take some time for mum to settle following her stay in hospital and her change of circumstances in terms of needing full-time care. The team at Wisteria House have provided excellent care for my mum, personal and professional, plenty of kindness and consideration and always with good humour and patience. I am confident and satisfied that my mum is well looked after and cared for.
09 July 2018
I cannot fault this home at all. Whenever I visit my mum she is safe, happy and content. My mum has not been this happy for years. The staff are all very caring, understanding and trustworthy. When I first met the managers I knew straight away Wisteria House would be perfect for mum. The interaction between the residents and staff are amazing. I have experience in residential/nursing homes and find this home perfect.
03 July 2018
All the staff are very helpful and from the time I am at Wisteria House (every week x2) I have never seen anyone treated at any time without care and compassion. Peoples well being and safety must obviously come first but like many other homes, the laundry is a problem. Things missing and not mums own clothes. Help has been given to try and sort this. Hospital visits for mum have been dealt with very caringly. Everyone is very approachable.
29 June 2018
Since my Stepfather became a resident he has improved so much it is wonderful. He really loves it here and calls it his home. The management have been extremely helpful and the staff are so kind. All of them!
29 June 2018
Very pleasant and clean, food and drink available at all times. Good night coverage as far as known. Visiting times are all 24 hours if required and assistance to visitors is first class. TV and audio is available if required. Toilet requirements are fully covered.
02 May 2018
My mother has been receiving daycare for the last 6 months at Wisteria House in Stoke, Plymouth. I cannot speak highly enough of the owner or her manager. Their staff are always cheerful, friendly and helpful and mother has always enjoyed going there. Having recently had an extended stay of two weeks, she has become a long-term resident.
26 January 2018
A first class, very friendly and caring environment. All staff, from management down provide a calming and relaxed atmosphere. Any problems arising appear to be dealt with quietly, quickly and efficiently. Top marks to all staff.
30 June 2017
My mother with dementia and also an amputee, stayed for 1 month while we had a holiday. She went in the week before we went away so we were sure she settled in well. We also had friends and neighbours calling in during our absence. It was a very comfortable, homely environment, the food was good and plentiful and above all the care was excellent. The staff were all so kind, patient and respectful, we were very impressed. In fact, when mother came home her general health and mobility were much improved. Thank you Wisteria.
06 February 2017
My mum and I were so worried about putting granddad/dad into a home. Now I can say Wisteria House has changed our minds. We are so happy he is in their care. We visit twice a week and just love spending time with granddad/dad and the other residents. They are a joy to be around. So much so, we stay for two hours! The staff are so friendly, approachable, supportive, helpful and they are always happy! We cannot fault Wisteria House in any way, shape or form. A+ for these guys!
07 March 2016
My uncle was a client at the above mentioned residential home and during his time there he was treated excellently. The staff were amazing and were professional and full of compassion and you could see the other clients melt to their helpfulness. It was/is a wonderful home with plenty of happiness, food was excellent and teas and coffees whenever the clients wanted them as well as the visitors, a 100% residential home for hospitality, friendliness, atmosphere and surroundings.