Submit a Review for Cross Park House Care Home
Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham, TQ5 9NB
View Full Details of Cross Park House Care HomeLatest Reviews for Cross Park House Care Home
25 November 2024
Cross Park House is spacious and beautifully decorated for different occasions. I appreciate the coffee the staff give me when I visit. It is not too formal. My 4 grandchildren arrived without warning just when Christmas lunch was being served. We all sat in my husband's room and helped him eat it which he loved. Individual birthdays are remembered. The staff do a reliable and difficult job caring for people who are physically or mentally ill - who are not always polite. Very tiring. Care homes and their staff are not appreciated or helped by the government. They should be.
08 October 2024
My mum settled well even though there were a lot of staff shortages. The carers work really hard, always busy. I would like to see some facilities for family and friends to make their own drinks, more music played and healthy snacks and drinks given.
15 July 2024
Overall, I am happy with the care my mother has been receiving. She appears happy and settled most of the time. However, it would be good to get some direct feedback from the staff on how she is doing, especially following visits from outside agencies (such as physio). Although she enjoys the one-to-one attention, I feel being isolated from other residents for much of the day cannot be very mentally stimulating. I understand this is her choice, but it would be good for her to have a friend there. The staff are all very friendly and welcoming. I believe from a previous review, the home is due to be refurbished, which would be lovely.
25 March 2024
I am very happy with the care my mum has received at Cross Park House. The place is homely. There are activities - particularly music which my mum loves, but in particular the staff are lovely, wonderful and caring people.
21 March 2024
My father arrived at Crossparks on January 25th from the hospital. He was very difficult behaviour-wise towards the carers. I felt very upset and worried about the staff and my dad, he has a history of being difficult. However, the staff were so good with Dad and so caring and thoughtful towards me and my husband. We can't praise them enough! Dad is now settled and happy.
05 January 2024
My dad went into Cross Park for one month of respite care and has been welcomed to stay longer if he needs it. The home itself is lovely and the staff are really helpful to me and my brother. Caring is very good, nothing is too much trouble and they accommodate all our needs and requests. All of the residents looked really happy and Dad settled in with ease. I'd recommend Cross Park and hope that should we continue to need them, Dad will stay!
06 December 2023
When deciding on a care home for my nan in March 2022, I viewed some more modern homes. However, at Cross Park, it was clear that they encouraged residents into the common areas and to engage in a range of activities. The garden and dining room are lovely. As it is my nan prefers to remain in her room and is very set in her ways but many of the staff engage with her from the cleaners to the laundry lady. She is always clean and tidy and the staff try to encourage her to drink more. I know she is well looked after and cared for which gives me peace of mind. Her room looks out onto the road where I live so it's an added bonus that she is so close. I am welcomed whenever I visit and the staff have been kind to me and my nan as we've been dealing with my dad's ill health and his subsequent passing. Thanks for taking good care of my nan.
30 November 2023
Lovely staff, a good standard of hygiene. Dad is well looked after.
27 November 2023
Very happy with the service provided. Though staff are overworked and underpaid as are most homes in the UK.
20 November 2023
Mum had recently broken her wrist, just over a year ago, and was suffering a UTI on first becoming a resident, which complicated transition to the home. I feel the staff could have been just a little more alert to the needs of a new arrival, but I understand the difficulties. Once the staff got to know Mum, care has been absolutely first class. How they do it, I don't know. Mum is always clean and bright. Social Services commented on the quality of her skin to me, which says a lot. Mum interacts well with them even with her limited ability. The manager and assistant are professional, competent and approachable; they clearly know each resident on a personal basis. Open meetings are held with residents and relatives to discuss events, happenings and any concerns. The home is well run and clean. The décor of the property is dated, but not sufficient to detract from care. Mum likes her food and it is very good. Mum was once the best cook in Devon, so that's high praise indeed!
09 November 2023
Past year opinion of care home, opinion as marked (very good).
28 July 2023
I am very happy with the care Mum receives at Cross Park House Care Home. All the staff, without exception, are kind and caring and I'm always met with a smile and a welcome when I visit. When you care for someone at home for a long time, it's difficult to give them over to someone else's care and trust that they will be treated with love, care and respect. I can now relax knowing that Mum has all this at Cross Park.
16 May 2023
General care and patience of the staff remains excellent, despite a turnover of staff. In three and a half years of Mum residing in Cross Park House Care Home, still never heard anything where the staff deal with residents that is not respectful/dignified. I can appreciate that it is difficult for residents' "group outings" in Torbay (cold weather or 'tourist' issues) but I know Mum (and a few others) would benefit from trips out, more time in the gardens - i.e. a break from 'routine'.
16 March 2023
I just wanted to share my positive experience whilst visiting my lovely nan at Cross Park House Care Home. I accompanied my grandad and the first thing that struck me was how welcoming the staff were. The staff have built up a great rapport with my grandad whilst he visits my nan, this has been very reassuring for him, as I can't imagine how difficult it must be for him to trust strangers to care for the love of his life. Nan seems really settled, calm and comfortable. The standard of personal care is high, from coordinating her outfits to styling her hair. The home itself is light and clean, sitting with Nan in the lounge felt like we were relaxing at home, not at all clinical. The carers came around with a tea trolley and a good selection of biscuits, we didn't feel like we were in the way at all. I am looking forward to visiting in the warmer weather so we can enjoy the garden together.
28 February 2023
Cross Park is a fabulous home, and the staff are amazing and so friendly; they look after my mum so well; she is so happy there. It is so hard when a family member goes into a home, but I have no worries when I leave because I know she is being looked after so well, well done, everyone and thank you for my coffee.
12 January 2023
My mother is a new resident at Cross Park, she has Dementia and this is the first time in 75 years she has lived apart from her husband. Due to my father's old age (91) and a serious heart condition, his most recent admittance to emergency care in the hospital was a wake-up call and realisation he could no longer care for her at home. Historical memories and awful stories of 'Residential Care' filled my dad with dread. I took him to visit Cross Park as it was on our short list due to close proximity to his home and therefore regular visits. The manager had taken personal time out to ensure she showed my dad around while constantly reassuring him. The moment he was shown a pretty light and airy room I noticed a change in his demeanour and realised he liked what he saw. Gentle support for my dad has been as important as the specialist care, my mum, is now receiving. Dad has been able to share meals on his visits including Christmas Day. Cross Park staff thank you so much.
22 December 2022
I have always found Cross park a really positive environment, professional and friendly. The staff are great and I have the security of knowledge that my parents are being very well cared for and are treated kindly and respectively.
07 December 2022
Familiar first-name greetings from Cross Park House staff members always start off my visit to an elderly friend (resident here now for several years). During my visit, her general mien and positive responses during our meetings/chit-chat confirm the excellence of the care she receives. And supporting this, I see the occasional toing and froing between staff members and other residents. I always leave, knowing she couldn't have better care.
02 November 2022
My mum is at end-of-life, the staff are extremely kind and helpful. They always keep me in touch with what is going on which I appreciate. The staff work as a good team. A big thank you to them all.
28 June 2022
Very welcoming, friendly staff. The whole residence looked very clean and hygienic.
Latest Reviews for Cross Park House Care Home
25 November 2024
Cross Park House is spacious and beautifully decorated for different occasions. I appreciate the coffee the staff give me when I visit. It is not too formal. My 4 grandchildren arrived without warning just when Christmas lunch was being served. We all sat in my husband's room and helped him eat it which he loved. Individual birthdays are remembered. The staff do a reliable and difficult job caring for people who are physically or mentally ill - who are not always polite. Very tiring. Care homes and their staff are not appreciated or helped by the government. They should be.
08 October 2024
My mum settled well even though there were a lot of staff shortages. The carers work really hard, always busy. I would like to see some facilities for family and friends to make their own drinks, more music played and healthy snacks and drinks given.
15 July 2024
Overall, I am happy with the care my mother has been receiving. She appears happy and settled most of the time. However, it would be good to get some direct feedback from the staff on how she is doing, especially following visits from outside agencies (such as physio). Although she enjoys the one-to-one attention, I feel being isolated from other residents for much of the day cannot be very mentally stimulating. I understand this is her choice, but it would be good for her to have a friend there. The staff are all very friendly and welcoming. I believe from a previous review, the home is due to be refurbished, which would be lovely.
25 March 2024
I am very happy with the care my mum has received at Cross Park House. The place is homely. There are activities - particularly music which my mum loves, but in particular the staff are lovely, wonderful and caring people.
21 March 2024
My father arrived at Crossparks on January 25th from the hospital. He was very difficult behaviour-wise towards the carers. I felt very upset and worried about the staff and my dad, he has a history of being difficult. However, the staff were so good with Dad and so caring and thoughtful towards me and my husband. We can't praise them enough! Dad is now settled and happy.
05 January 2024
My dad went into Cross Park for one month of respite care and has been welcomed to stay longer if he needs it. The home itself is lovely and the staff are really helpful to me and my brother. Caring is very good, nothing is too much trouble and they accommodate all our needs and requests. All of the residents looked really happy and Dad settled in with ease. I'd recommend Cross Park and hope that should we continue to need them, Dad will stay!
06 December 2023
When deciding on a care home for my nan in March 2022, I viewed some more modern homes. However, at Cross Park, it was clear that they encouraged residents into the common areas and to engage in a range of activities. The garden and dining room are lovely. As it is my nan prefers to remain in her room and is very set in her ways but many of the staff engage with her from the cleaners to the laundry lady. She is always clean and tidy and the staff try to encourage her to drink more. I know she is well looked after and cared for which gives me peace of mind. Her room looks out onto the road where I live so it's an added bonus that she is so close. I am welcomed whenever I visit and the staff have been kind to me and my nan as we've been dealing with my dad's ill health and his subsequent passing. Thanks for taking good care of my nan.
30 November 2023
Lovely staff, a good standard of hygiene. Dad is well looked after.
27 November 2023
Very happy with the service provided. Though staff are overworked and underpaid as are most homes in the UK.
20 November 2023
Mum had recently broken her wrist, just over a year ago, and was suffering a UTI on first becoming a resident, which complicated transition to the home. I feel the staff could have been just a little more alert to the needs of a new arrival, but I understand the difficulties. Once the staff got to know Mum, care has been absolutely first class. How they do it, I don't know. Mum is always clean and bright. Social Services commented on the quality of her skin to me, which says a lot. Mum interacts well with them even with her limited ability. The manager and assistant are professional, competent and approachable; they clearly know each resident on a personal basis. Open meetings are held with residents and relatives to discuss events, happenings and any concerns. The home is well run and clean. The décor of the property is dated, but not sufficient to detract from care. Mum likes her food and it is very good. Mum was once the best cook in Devon, so that's high praise indeed!
09 November 2023
Past year opinion of care home, opinion as marked (very good).
28 July 2023
I am very happy with the care Mum receives at Cross Park House Care Home. All the staff, without exception, are kind and caring and I'm always met with a smile and a welcome when I visit. When you care for someone at home for a long time, it's difficult to give them over to someone else's care and trust that they will be treated with love, care and respect. I can now relax knowing that Mum has all this at Cross Park.
16 May 2023
General care and patience of the staff remains excellent, despite a turnover of staff. In three and a half years of Mum residing in Cross Park House Care Home, still never heard anything where the staff deal with residents that is not respectful/dignified. I can appreciate that it is difficult for residents' "group outings" in Torbay (cold weather or 'tourist' issues) but I know Mum (and a few others) would benefit from trips out, more time in the gardens - i.e. a break from 'routine'.
16 March 2023
I just wanted to share my positive experience whilst visiting my lovely nan at Cross Park House Care Home. I accompanied my grandad and the first thing that struck me was how welcoming the staff were. The staff have built up a great rapport with my grandad whilst he visits my nan, this has been very reassuring for him, as I can't imagine how difficult it must be for him to trust strangers to care for the love of his life. Nan seems really settled, calm and comfortable. The standard of personal care is high, from coordinating her outfits to styling her hair. The home itself is light and clean, sitting with Nan in the lounge felt like we were relaxing at home, not at all clinical. The carers came around with a tea trolley and a good selection of biscuits, we didn't feel like we were in the way at all. I am looking forward to visiting in the warmer weather so we can enjoy the garden together.
28 February 2023
Cross Park is a fabulous home, and the staff are amazing and so friendly; they look after my mum so well; she is so happy there. It is so hard when a family member goes into a home, but I have no worries when I leave because I know she is being looked after so well, well done, everyone and thank you for my coffee.
12 January 2023
My mother is a new resident at Cross Park, she has Dementia and this is the first time in 75 years she has lived apart from her husband. Due to my father's old age (91) and a serious heart condition, his most recent admittance to emergency care in the hospital was a wake-up call and realisation he could no longer care for her at home. Historical memories and awful stories of 'Residential Care' filled my dad with dread. I took him to visit Cross Park as it was on our short list due to close proximity to his home and therefore regular visits. The manager had taken personal time out to ensure she showed my dad around while constantly reassuring him. The moment he was shown a pretty light and airy room I noticed a change in his demeanour and realised he liked what he saw. Gentle support for my dad has been as important as the specialist care, my mum, is now receiving. Dad has been able to share meals on his visits including Christmas Day. Cross Park staff thank you so much.
22 December 2022
I have always found Cross park a really positive environment, professional and friendly. The staff are great and I have the security of knowledge that my parents are being very well cared for and are treated kindly and respectively.
07 December 2022
Familiar first-name greetings from Cross Park House staff members always start off my visit to an elderly friend (resident here now for several years). During my visit, her general mien and positive responses during our meetings/chit-chat confirm the excellence of the care she receives. And supporting this, I see the occasional toing and froing between staff members and other residents. I always leave, knowing she couldn't have better care.
02 November 2022
My mum is at end-of-life, the staff are extremely kind and helpful. They always keep me in touch with what is going on which I appreciate. The staff work as a good team. A big thank you to them all.
28 June 2022
Very welcoming, friendly staff. The whole residence looked very clean and hygienic.