Submit a Review for Harbour Rise
18 Roundham Road, Paignton, TQ4 6DN
View Full Details of Harbour RiseLatest Reviews for Harbour Rise
20 February 2025
Mum had become socially isolated and lonely during COVID-19. She had always been a social person and I set about trying to find company that was fun, stimulating, friendly and reliable. I had heard about Harbour Rise from some older friends of ours where the husband didn't want to get up in the morning, aside from Harbour Rise days when he was up early and waiting on the pavement for the mini bus!! With Mum's blessing, we decided to take a look and visit. Within a few metres of stepping foot into the home, Mum said 'I like it in here.' She started going once a week and then gradually (at her request) set up more and more days! Mum now goes in for respire when there is a suitable room available every few months enabling me to have some time out and she sees it as a holiday where she is thoroughly spoiled! They are a very friendly team, and it feels like an extended family to mum now. She is made to feel so special and I will always be eternally grateful to them. I recommend it to all.
31 January 2025
My husband and I live in Paignton and we both really wanted and needed to have two weeks respite. where we were looked after and didn't have to worry. We chose Harbour Rise as our friends had recommended it. The home has a lovely atmosphere, from the moment we entered the building everyone was so friendly and welcoming. The staff have treated us with care, respect and the upmost kindness. The food is great with a good choice, it's spotlessly clean and all the staff go the extra mile to do special things for us. There was a lovely trip out on the minibus organised for us whilst we were there . We had a lovely large bedroom for two beds for my husband and I and everything was very nicely coordinated and a very light room too. The management was very approachable and we felt we could ask any questions. I have worked in care and Harbour Rise is well above the standards I have worked in.
31 January 2025
Our visit on behalf of an elderly, very good friend was very good, welcome was warm and friendly and interested in what their needs, likes and dislikes would be. The stay was respite but ended up staying permanently knowing all needs were met, safe and looked after very well. The room is comfortable, feels cosy and homely, the whole place feels comfortable, place is warm and friendly there is a very good atmosphere. All the staff are very helpful nothing is to much trouble. Well done to the owners and all the staff, well run and kept very well. Thank you all so much.
31 January 2025
Harbour Rise is a first class care home. The staff are all friendly and caring. The homecooked food is really appetising. My friend has settled in very well and I'm so pleased she's being looked after for all her needs.
29 January 2025
Mum is 87 years of age and has been enjoying Day Care at Harbour Rise through the past year. She looks forward to going each week where she has made some lovely friends both amongst day care guests and long term residents. She loves the staff and especially looks forward to tasty meals and the entertainment that is provided on a regular basis. She is also collected and brought home by a mini bus which is a great help to the family. As mum's care needs are increasing, she was enthusiastic when we suggested she may enjoy some respite care at Harbour Rise whilst we enjoyed a holiday. She loved her two week stay where she had an immaculately clean and comfortable room with a sea view and commented how she had something different to do each day and how nice it was to have such lovely company throughout. We are so happy with mum's experience there that she is now booked in again just a few weeks later for her next 'holiday'. Thank you so much to everyone at Harbour Rise.
29 January 2025
I cannot recommend Harbour Rise enough for their exceptional respite care services. My mum recently stayed there for a short period, and the experience was nothing short of outstanding. From the moment we arrived, the staff made us feel welcome and reassured, ensuring every detail was handled with care and professionalism. The team at Harbour Rise are incredibly attentive, tailoring their approach to meet my mum's individual needs. Their warmth and compassion gave us great peace of mind, knowing she was in the best hands while she took a much-needed break. My mum spoke highly of all staff. It's clear that Harbour Rise prioritises not just the physical well-being of their residents, but also their emotional and social needs. If you're considering respite care for a loved one, Harbour Rise is a fantastic choice. Their dedication, attention to detail, and warm environment make them truly stand out. My mum returned home refreshed and content.
29 January 2025
As our mother could no longer safely live independently, we set out to find a home from home for her near us. The minute we walked into Harbour Rise we knew we had found the perfect place. This has been reinforced by our experiences since she moved in. Staff are friendly, engaging and respectful. Mum has loved meeting new people and staff make time to get to know her. There are many interesting activities: crafts, musical events and even balloon tennis! It has a homely atmosphere, is immaculately clean and well decorated. Mum's room is lovely, spacious, well equipped and with a delightful view. Any tiny issue that might arise is dealt with immediately, and care needs addressed discreetly. Food is excellent and Mum has gone from a worryingly tiny appetite to looking forward to each meal. The Admin team keep families fully informed and in the wider sense with weekly updates with photos and videos. I highly recommend Harbour Rise to anyone looking for a nurturing home for their loved one.
27 January 2025
Prior to living at Harbour Rise, my grandfather lived with my family and I. My husband used to work as a quality matron at a General Hospital, so he has a keen eye for good care. Harbour Rise impressed us both from the moment we stepped through the door, from the kindness of the staff to the general feeling of warmth, cleanliness, great facilities and activities on offer. We love that we are able to come and go with our dog and the children - it always feels so safe and welcoming. Grandpa's room can't be faulted, the sea view is wonderful. It gives us peace of mind that he is so happy here. Food is one of his remaining pleasures in life, and the traditional meals on offer more than caters for his needs. We are very pleased with the level of care he receives, and Harbour Rise surpasses all of our expectations. Grandpa always says he has been lucky in life, and at 102 that's no mean feat. Harbour Rise continues to make him feel that lady luck still shines on him!
27 January 2025
The prospect of my dad needing full time care was initially daunting. Since my dad has been a resident for 3 1/2 months, I've been deeply impressed by the exceptional care and support he receives. The atmosphere is incredibly warm and welcoming. I like the cosy evening gatherings in the lounge, staff interact with the residents. Day time I've observed staff engaging residents in various activities. My father has always taken pride in his appearance, staff ensure he is presented smart and clean. They've taken the time to learn about his preferences for example his passion for football, especially when his team play. My father experiences occasional times of confusion, staff give him reassurance. I was very grateful for their prompt contact recently when my father became unwell. Staff give excellent standards of care, displaying an attitude of valuing the residents. The home has a truly special family like feel. I am very thankful that my father is receiving high quality care from the entire team.
27 January 2025
My husband first came to Harbour Rise as Day Care. It was such a happy time. The staff were all so welcoming, always by name and he enjoyed the various daily activities, which showed how comfortable he always was with Harbour Rise. When it became clear my husband needed more care after a hospital stay, Harbour Rise were able to help. Their response was immediate and their loving welcome and attention to him as he arrived had a lasting impression. My husband is happily settled permanently, enjoying the comfortable, bright surroundings and looking forward to his next beautifully prepared meal and whatever else the day holds for him. I feel completely confident in their care, everything is taken care of, and I am able spend as much time with my husband as I would like, in the bright cafe lounge with tea/coffee, biscuits and cakes on hand!
27 January 2025
We cannot recommend Harbour Rise enough. Our mum initially attended Day Care and then had a couple of weeks respite following an operation earlier in 2024. Mum was keen to increase her Day Care to 6 days a week as she enjoyed it so much. Following a hospital stay, Harbour Rise was the obvious choice for mum as she loves it there. Right from the start, we were impressed with the excellent response from our email enquiry and the speedy response to all email contact. We have been treated very well and we know mum has been, as she tells us she is being very well looked after. Mum has been a very happy resident since August 2024. She enjoys the activities, all of her meals and the snacks provided. Harbour Rise is beautifully presented, very clean and a pleasure to visit as we are made to feel very comfortable and welcome by the wonderful staff who are always friendly and very kind. Our children and families are also happy to visit due to the lovely cafe area they can sit and enjoy the visit.
09 January 2025
My mother-in-law has recently enjoyed 3 weeks respite care following a fall. Due to the expert care and endless kindness of the staff at Harbour Rise, she has come home feeling and looking like a million dollars. The home is beautiful with fantastic facilities. She has been treated with such kindness, dignity and respect. Visiting the home, with 2 young children, was a pleasure too and all the small touches, like a cafe for visitors and treats for the children made it feel like a home away from home. Thank you to all the amazing staff at Harbour Rise - you are incredible.
09 January 2025
I arrived at Harbour Rise with some trepidation to be met by the manager. I was taken to my room and settled in with quiet efficiency and the minimum of fuss. After a traumatic accident in a foreign country and temporarily in wheelchair coming here for my recovery and respite was absolutely the right decision. During my stay all of the staff have treated me with respect, kindness and the total understanding of my needs as they evolved. I have been encouraged and supported to take the steps to aide my full recovery.
19 December 2024
My mother-in-law was lonely, she is not independent and most of her friends had passed. We had heard about the Harbour Rise Day Centre, and suggested to mum she might like to give it a try so that she could interact with people other than just ourselves. Initially, she wasn't keen, but after her first visit said she had really enjoyed herself and was looking forward to going back again. A couple of months later she stayed for 2 weeks whilst we had a holiday. On her return home, she was so enthused about all the activities arranged and the lovely staff, that she asked us to arrange for her to reside permanently. We have nothing but praise for all the staff who work there, it really is the most wonderful care home, with the emphasis truly on care. We are kept up to date on everything that happens, both personal to Mum and all the different things they have arranged for residents and families/friends alike. We would highly recommend Harbour Rise to anyone wanting the best for their loved ones.
06 December 2024
My mum is a resident at Harbour Rise. Having lived in her own home until the age of 94, I was so unhappy and feared the thought of her going into a home. All that worrying was really not necessary. As soon as me and my mum walked through to the conservatory we were both so taken aback and happy. It is such a lovely, caring and family home. The attention and care from all the staff is so caring and lovely. When I visit my mum we always sit in the cafe it is so homely, you can help yourself with tea and cake, mum likes a cake. When I leave I take Mum to the lounge, where they play games, do arts and crafts she especially loves the entertainment she loves dancing, singing and also really enjoys her meals she so looks forward to that, she never mixed with people where she lived before, she is so happy, the staff are angel's and so lovingly caring. I'm so overwhelmed when I leave her to know in my heart how happy my mum is. Thank you.
22 November 2024
We knew Harbour Rise was a special place when we first came to look around but didn't anticipate just how remarkable the work the staff do do is. At Harbour Rise our loved one had a home where he felt safe, secure and cared for, which was what we were striving for, but in addition he was offered so much more. So many staff took time to truly get to know him, talk to him about his interests, find ways to remedy challenges that his care presented and shape his days in a way that was comfortable to him. This all shows a level of that care extends far beyond practical needs. Our loved one always started every visit by telling us how wonderful the staff all were and how great the food was, the highest of praise from someone who had particularly high standards!
24 October 2024
Dad was a very fit, sociable and young 69 year old when he had a big stroke whilst skiing. The long term effects of his stroke left him with several deficits, along with the rapid incoming vascular dementia and Alzheimer's. This was really hard to acknowledge and see. Dad lived with Mum ,who very quickly became his primary fulltime carer. To allow Mum some respite, Dad would visit us in Devon. With 2 children u5 and working, I decided to approach Harbour Rise to explore day care. I was greeted with huge warmth, compassion and kindness from the staff team. Dad attended a few days a week on his visits with an excellent minibus service. He was excited to go and loved the activities and visitors playing music and bringing rare animals etc. As his condition declined Dad needed 2 week respite. This was so easy to organise. His room was perfect for requirements and we knew he would be fed amazingly well, looked after and kept engaged. He thoroughly enjoyed daytrips and local walks. Weekend availability .A fantastic team who I cannot recommend and thank enough.
23 September 2024
When my mum had a fall and needed respite care, the first place I thought of was Harbour Rise. It has a great reputation and I had heard nothing but positive reviews. From the start, I was impressed by how professional and well-organised the management team were. Quickly answering the phone, explaining how to book a respite place and taking the time to show me the available rooms. When my mum arrived at the home she was pleasantly surprised at how spacious and comfortable her room was. The staff all made her feel welcome and were kind and considerate. They helped her with all her care needs as well as making sure she had plenty of people to talk to throughout the day. She was always well looked after and well fed with 3 delicious meals and plenty of cups of tea. There were some lovely touches, like helping to wash her hair and buying newspapers which made her feel at home. It really was a home from home and she felt safe and secure which was a big relief for both of us.
03 September 2024
My mum-in-law was very reluctant to move to a care home. Managing very well at home on her own throughout Covid and after, we worried about her remoteness as no family lives locally. A series of bad falls led us all to realise that sadly home was no longer a safe place to be. We knew of Harbour Rise as my late father-in-law had previously enjoyed respite care, taking up artwork for the very first time. She has settled in really well and is now leading as full a life as possible again. With company and conversation to stimulate her. She is out and about on trips. (After Covid she had not felt confident enough to leave the house with anyone). She is eating well and regularly again and says that she really enjoys the food. With so many different activities when we phone her she is often too busy to talk for long. There are always lots of kind staff around who have time for residents and guests and there is a family feel as much as is possible. We feel she is living her best life again.
06 August 2024
Mum has been a resident at Harbour Rise since February 2024 following a prolonged spell in hospital. Previously Mum lived independently and so moving to a care home was a big decision. Everyone at Harbour Rise made Mum feel very welcome, they really made sure she was well cared for after a long car journey to Devon from Surrey; they couldn't do enough for her, and especially reassured her as she was very anxious when she arrived. Everyone was so accommodating helping to make Mum's room feel like home from home; Mum particularly loves having photos of family and the staff were so lovely in making sure Mum had everything she wanted and needed. Visiting Mum at Harbour Rise is a pleasure, all staff are so welcoming and I really feel like they have got to know Mum very quickly, and we are always made to feel welcome. The garden party was wonderful, and Mum enjoyed having us all there. She particularly enjoys the trips out, and talks about her adventures. A wonderful place to live.
Latest Reviews for Harbour Rise
20 February 2025
Mum had become socially isolated and lonely during COVID-19. She had always been a social person and I set about trying to find company that was fun, stimulating, friendly and reliable. I had heard about Harbour Rise from some older friends of ours where the husband didn't want to get up in the morning, aside from Harbour Rise days when he was up early and waiting on the pavement for the mini bus!! With Mum's blessing, we decided to take a look and visit. Within a few metres of stepping foot into the home, Mum said 'I like it in here.' She started going once a week and then gradually (at her request) set up more and more days! Mum now goes in for respire when there is a suitable room available every few months enabling me to have some time out and she sees it as a holiday where she is thoroughly spoiled! They are a very friendly team, and it feels like an extended family to mum now. She is made to feel so special and I will always be eternally grateful to them. I recommend it to all.
31 January 2025
My husband and I live in Paignton and we both really wanted and needed to have two weeks respite. where we were looked after and didn't have to worry. We chose Harbour Rise as our friends had recommended it. The home has a lovely atmosphere, from the moment we entered the building everyone was so friendly and welcoming. The staff have treated us with care, respect and the upmost kindness. The food is great with a good choice, it's spotlessly clean and all the staff go the extra mile to do special things for us. There was a lovely trip out on the minibus organised for us whilst we were there . We had a lovely large bedroom for two beds for my husband and I and everything was very nicely coordinated and a very light room too. The management was very approachable and we felt we could ask any questions. I have worked in care and Harbour Rise is well above the standards I have worked in.
31 January 2025
Our visit on behalf of an elderly, very good friend was very good, welcome was warm and friendly and interested in what their needs, likes and dislikes would be. The stay was respite but ended up staying permanently knowing all needs were met, safe and looked after very well. The room is comfortable, feels cosy and homely, the whole place feels comfortable, place is warm and friendly there is a very good atmosphere. All the staff are very helpful nothing is to much trouble. Well done to the owners and all the staff, well run and kept very well. Thank you all so much.
31 January 2025
Harbour Rise is a first class care home. The staff are all friendly and caring. The homecooked food is really appetising. My friend has settled in very well and I'm so pleased she's being looked after for all her needs.
29 January 2025
Mum is 87 years of age and has been enjoying Day Care at Harbour Rise through the past year. She looks forward to going each week where she has made some lovely friends both amongst day care guests and long term residents. She loves the staff and especially looks forward to tasty meals and the entertainment that is provided on a regular basis. She is also collected and brought home by a mini bus which is a great help to the family. As mum's care needs are increasing, she was enthusiastic when we suggested she may enjoy some respite care at Harbour Rise whilst we enjoyed a holiday. She loved her two week stay where she had an immaculately clean and comfortable room with a sea view and commented how she had something different to do each day and how nice it was to have such lovely company throughout. We are so happy with mum's experience there that she is now booked in again just a few weeks later for her next 'holiday'. Thank you so much to everyone at Harbour Rise.
29 January 2025
I cannot recommend Harbour Rise enough for their exceptional respite care services. My mum recently stayed there for a short period, and the experience was nothing short of outstanding. From the moment we arrived, the staff made us feel welcome and reassured, ensuring every detail was handled with care and professionalism. The team at Harbour Rise are incredibly attentive, tailoring their approach to meet my mum's individual needs. Their warmth and compassion gave us great peace of mind, knowing she was in the best hands while she took a much-needed break. My mum spoke highly of all staff. It's clear that Harbour Rise prioritises not just the physical well-being of their residents, but also their emotional and social needs. If you're considering respite care for a loved one, Harbour Rise is a fantastic choice. Their dedication, attention to detail, and warm environment make them truly stand out. My mum returned home refreshed and content.
29 January 2025
As our mother could no longer safely live independently, we set out to find a home from home for her near us. The minute we walked into Harbour Rise we knew we had found the perfect place. This has been reinforced by our experiences since she moved in. Staff are friendly, engaging and respectful. Mum has loved meeting new people and staff make time to get to know her. There are many interesting activities: crafts, musical events and even balloon tennis! It has a homely atmosphere, is immaculately clean and well decorated. Mum's room is lovely, spacious, well equipped and with a delightful view. Any tiny issue that might arise is dealt with immediately, and care needs addressed discreetly. Food is excellent and Mum has gone from a worryingly tiny appetite to looking forward to each meal. The Admin team keep families fully informed and in the wider sense with weekly updates with photos and videos. I highly recommend Harbour Rise to anyone looking for a nurturing home for their loved one.
27 January 2025
Prior to living at Harbour Rise, my grandfather lived with my family and I. My husband used to work as a quality matron at a General Hospital, so he has a keen eye for good care. Harbour Rise impressed us both from the moment we stepped through the door, from the kindness of the staff to the general feeling of warmth, cleanliness, great facilities and activities on offer. We love that we are able to come and go with our dog and the children - it always feels so safe and welcoming. Grandpa's room can't be faulted, the sea view is wonderful. It gives us peace of mind that he is so happy here. Food is one of his remaining pleasures in life, and the traditional meals on offer more than caters for his needs. We are very pleased with the level of care he receives, and Harbour Rise surpasses all of our expectations. Grandpa always says he has been lucky in life, and at 102 that's no mean feat. Harbour Rise continues to make him feel that lady luck still shines on him!
27 January 2025
The prospect of my dad needing full time care was initially daunting. Since my dad has been a resident for 3 1/2 months, I've been deeply impressed by the exceptional care and support he receives. The atmosphere is incredibly warm and welcoming. I like the cosy evening gatherings in the lounge, staff interact with the residents. Day time I've observed staff engaging residents in various activities. My father has always taken pride in his appearance, staff ensure he is presented smart and clean. They've taken the time to learn about his preferences for example his passion for football, especially when his team play. My father experiences occasional times of confusion, staff give him reassurance. I was very grateful for their prompt contact recently when my father became unwell. Staff give excellent standards of care, displaying an attitude of valuing the residents. The home has a truly special family like feel. I am very thankful that my father is receiving high quality care from the entire team.
27 January 2025
My husband first came to Harbour Rise as Day Care. It was such a happy time. The staff were all so welcoming, always by name and he enjoyed the various daily activities, which showed how comfortable he always was with Harbour Rise. When it became clear my husband needed more care after a hospital stay, Harbour Rise were able to help. Their response was immediate and their loving welcome and attention to him as he arrived had a lasting impression. My husband is happily settled permanently, enjoying the comfortable, bright surroundings and looking forward to his next beautifully prepared meal and whatever else the day holds for him. I feel completely confident in their care, everything is taken care of, and I am able spend as much time with my husband as I would like, in the bright cafe lounge with tea/coffee, biscuits and cakes on hand!
27 January 2025
We cannot recommend Harbour Rise enough. Our mum initially attended Day Care and then had a couple of weeks respite following an operation earlier in 2024. Mum was keen to increase her Day Care to 6 days a week as she enjoyed it so much. Following a hospital stay, Harbour Rise was the obvious choice for mum as she loves it there. Right from the start, we were impressed with the excellent response from our email enquiry and the speedy response to all email contact. We have been treated very well and we know mum has been, as she tells us she is being very well looked after. Mum has been a very happy resident since August 2024. She enjoys the activities, all of her meals and the snacks provided. Harbour Rise is beautifully presented, very clean and a pleasure to visit as we are made to feel very comfortable and welcome by the wonderful staff who are always friendly and very kind. Our children and families are also happy to visit due to the lovely cafe area they can sit and enjoy the visit.
09 January 2025
My mother-in-law has recently enjoyed 3 weeks respite care following a fall. Due to the expert care and endless kindness of the staff at Harbour Rise, she has come home feeling and looking like a million dollars. The home is beautiful with fantastic facilities. She has been treated with such kindness, dignity and respect. Visiting the home, with 2 young children, was a pleasure too and all the small touches, like a cafe for visitors and treats for the children made it feel like a home away from home. Thank you to all the amazing staff at Harbour Rise - you are incredible.
09 January 2025
I arrived at Harbour Rise with some trepidation to be met by the manager. I was taken to my room and settled in with quiet efficiency and the minimum of fuss. After a traumatic accident in a foreign country and temporarily in wheelchair coming here for my recovery and respite was absolutely the right decision. During my stay all of the staff have treated me with respect, kindness and the total understanding of my needs as they evolved. I have been encouraged and supported to take the steps to aide my full recovery.
19 December 2024
My mother-in-law was lonely, she is not independent and most of her friends had passed. We had heard about the Harbour Rise Day Centre, and suggested to mum she might like to give it a try so that she could interact with people other than just ourselves. Initially, she wasn't keen, but after her first visit said she had really enjoyed herself and was looking forward to going back again. A couple of months later she stayed for 2 weeks whilst we had a holiday. On her return home, she was so enthused about all the activities arranged and the lovely staff, that she asked us to arrange for her to reside permanently. We have nothing but praise for all the staff who work there, it really is the most wonderful care home, with the emphasis truly on care. We are kept up to date on everything that happens, both personal to Mum and all the different things they have arranged for residents and families/friends alike. We would highly recommend Harbour Rise to anyone wanting the best for their loved ones.
06 December 2024
My mum is a resident at Harbour Rise. Having lived in her own home until the age of 94, I was so unhappy and feared the thought of her going into a home. All that worrying was really not necessary. As soon as me and my mum walked through to the conservatory we were both so taken aback and happy. It is such a lovely, caring and family home. The attention and care from all the staff is so caring and lovely. When I visit my mum we always sit in the cafe it is so homely, you can help yourself with tea and cake, mum likes a cake. When I leave I take Mum to the lounge, where they play games, do arts and crafts she especially loves the entertainment she loves dancing, singing and also really enjoys her meals she so looks forward to that, she never mixed with people where she lived before, she is so happy, the staff are angel's and so lovingly caring. I'm so overwhelmed when I leave her to know in my heart how happy my mum is. Thank you.
22 November 2024
We knew Harbour Rise was a special place when we first came to look around but didn't anticipate just how remarkable the work the staff do do is. At Harbour Rise our loved one had a home where he felt safe, secure and cared for, which was what we were striving for, but in addition he was offered so much more. So many staff took time to truly get to know him, talk to him about his interests, find ways to remedy challenges that his care presented and shape his days in a way that was comfortable to him. This all shows a level of that care extends far beyond practical needs. Our loved one always started every visit by telling us how wonderful the staff all were and how great the food was, the highest of praise from someone who had particularly high standards!
24 October 2024
Dad was a very fit, sociable and young 69 year old when he had a big stroke whilst skiing. The long term effects of his stroke left him with several deficits, along with the rapid incoming vascular dementia and Alzheimer's. This was really hard to acknowledge and see. Dad lived with Mum ,who very quickly became his primary fulltime carer. To allow Mum some respite, Dad would visit us in Devon. With 2 children u5 and working, I decided to approach Harbour Rise to explore day care. I was greeted with huge warmth, compassion and kindness from the staff team. Dad attended a few days a week on his visits with an excellent minibus service. He was excited to go and loved the activities and visitors playing music and bringing rare animals etc. As his condition declined Dad needed 2 week respite. This was so easy to organise. His room was perfect for requirements and we knew he would be fed amazingly well, looked after and kept engaged. He thoroughly enjoyed daytrips and local walks. Weekend availability .A fantastic team who I cannot recommend and thank enough.
23 September 2024
When my mum had a fall and needed respite care, the first place I thought of was Harbour Rise. It has a great reputation and I had heard nothing but positive reviews. From the start, I was impressed by how professional and well-organised the management team were. Quickly answering the phone, explaining how to book a respite place and taking the time to show me the available rooms. When my mum arrived at the home she was pleasantly surprised at how spacious and comfortable her room was. The staff all made her feel welcome and were kind and considerate. They helped her with all her care needs as well as making sure she had plenty of people to talk to throughout the day. She was always well looked after and well fed with 3 delicious meals and plenty of cups of tea. There were some lovely touches, like helping to wash her hair and buying newspapers which made her feel at home. It really was a home from home and she felt safe and secure which was a big relief for both of us.
03 September 2024
My mum-in-law was very reluctant to move to a care home. Managing very well at home on her own throughout Covid and after, we worried about her remoteness as no family lives locally. A series of bad falls led us all to realise that sadly home was no longer a safe place to be. We knew of Harbour Rise as my late father-in-law had previously enjoyed respite care, taking up artwork for the very first time. She has settled in really well and is now leading as full a life as possible again. With company and conversation to stimulate her. She is out and about on trips. (After Covid she had not felt confident enough to leave the house with anyone). She is eating well and regularly again and says that she really enjoys the food. With so many different activities when we phone her she is often too busy to talk for long. There are always lots of kind staff around who have time for residents and guests and there is a family feel as much as is possible. We feel she is living her best life again.
06 August 2024
Mum has been a resident at Harbour Rise since February 2024 following a prolonged spell in hospital. Previously Mum lived independently and so moving to a care home was a big decision. Everyone at Harbour Rise made Mum feel very welcome, they really made sure she was well cared for after a long car journey to Devon from Surrey; they couldn't do enough for her, and especially reassured her as she was very anxious when she arrived. Everyone was so accommodating helping to make Mum's room feel like home from home; Mum particularly loves having photos of family and the staff were so lovely in making sure Mum had everything she wanted and needed. Visiting Mum at Harbour Rise is a pleasure, all staff are so welcoming and I really feel like they have got to know Mum very quickly, and we are always made to feel welcome. The garden party was wonderful, and Mum enjoyed having us all there. She particularly enjoys the trips out, and talks about her adventures. A wonderful place to live.