Submit a Review for The Malthouse Residential Home
Bay Road, Gillingham, SP8 4EW
View Full Details of The Malthouse Residential HomeLatest Reviews for The Malthouse Residential Home
15 April 2025
After a difficult 3 weeks in hospital, (not helped by sleep disruption during the nights while other patients needs were attended to) the Malthouse gave me just the environment and support I needed to restore my confidence in living alone in a house. The kindness and care all the staff gave me made me feel special and that my feelings mattered. My only problem, being a light sleeper and very tired by this time, was noise and lights during the night. Once the staff realised that I was having problems, they did their best to make it easier for me and I subsequently slept much better.
31 March 2025
All the Staff at The Malthouse are lovely & friendly, and the care they all give my mum is excellent. When I visit any staff who pop in mums face always lights up All the staff will listen to any concerns & will find the answer if they don't know themselves.
26 March 2025
I have been to visit my friend at The Malthouse. It is such a lovely home, so friendly, welcoming and a wonderful staff and management team. I am always offered tea and cake which is delicious and well received. Thank you for the amazing care of my friend.
27 February 2025
The Malthouse is a lovely family-orientated care home. The staff are always so friendly and caring. Nothing is too much trouble and they always seem so happy as a team. I have been treated with love and respect and am so grateful and thankful for the care I have received.
21 February 2025
My husband and I found The Malthouse extremely helpful when we had to find a care home facility quickly when my mother-in-law was discharged from hospital after Christmas. All staff were very efficient and friendly and she settled in very quickly. They were also very understanding when she became poorly again and needed medical attention. We felt she was in a very safe environment. Thank you for everything.
30 January 2025
A really lovely home.
23 January 2025
Lovely staff. Good levels of care and attention to my parents-in-law who are now permanent residents. I feel confident in their ability to handle any care emergencies. Rooms are clean, warm, and commodious. Everybody is kind and friendly.
14 January 2025
I am delighted with the care, respect and decency that all the Malthouse staff give my Mother. It really is home for her. The manager, deputy manager and all their staff are highly conscientious and diligent. They are very patient, tactful and highly professional.
10 January 2025
My mother was a resident of The Malthouse Residential Home for some time and she was always treated with the greatest respect and care. The dedication of the staff during her last few weeks was brilliant and made her last few days as comfortable as possible, the relationship and feedback to members of our family and kind thoughts expressed when mum passed away was like we had been friends forever. Thank you very much.
19 December 2024
The Malthouse Residential Home is amazing, lovely, friendly and fresh. The staff team are fantastic, they always go above and beyond. The management team are outstanding. Thank you so much for looking after my friend so well.
16 December 2024
Our dear friend has been at the The Malthouse Residential Home for just one week now. My wife and I have been extremely impressed with the care and attention shown to our dear 103 year old friend. All staff have shown a wonderful caring and compassionate care towards her and also to ourselves when visiting. We know that she is also delighted at the way she has been welcomed, brilliant. Thank you all so much.
04 December 2024
I cannot praise the wonderful team at The Malthouse enough. Each and every member of staff is thoughtful, kind and compassionate. They genuinely care about their residents and form strong relationships with them. As a daughter you want the very best for your parents. I've always said I want my mother to be 'safe and happy' and I can honestly say she is both in their care. Thank you for everything.
26 November 2024
My mum has been a resident at The Malthouse for over three years and the care she has received has been excellent. Any problems that have arisen have been dealt with promptly by the management staff and very kind to Mum and all her family. Mum enjoys the food which is excellent - I can vouch for the afternoon coffee and cake!
15 November 2024
My mother-in-law moved in here 2 1/2 years ago and it is certainly the best care home by far in Gillingham Dorset. From the manager, chef, carers, cleaners and the hands-on manager, we are always acknowledged the moment we walk through the door.
15 November 2024
My mum is a very private lady but she is always treated with 100% care day and night and nothing is ever too much trouble. The staff here are just amazing and they all work in a great team.
13 November 2024
We recently experienced excellent service from The Malthouse manager who dealt with a potentially upsetting issue where Mum was at a crossroads with her care and at risk of being moved into another care home. The Malthouse management were superb in negotiating with the head office and social services to come to an agreement whereby Mum could remain at The Malthouse (her home) with a fully funded package from social services. Thank you so much.
13 November 2024
All the staff at The Malthouse continue to care for Mum with love, kindness and dignity. They go above and beyond to support Mum during a difficult time. As a family, we feel Mum is in the best place being cared for by such an amazing team. Everyone is so welcoming and friendly when we visit but more important to us than that is they really care about Mum.
23 October 2024
Both my parents have been residents at The Malthouse since 2021. From the very start I, and my parents, have been happy with the genuine caring and homely atmosphere. This is fostered by the managers and delivered by all the carers, chefs and support staff (cleaners and entertainment). The end-of-life care recently given to my father was gentle, thorough and supportive to his family. The staff have an excellent relationship with the GP surgery and always consult them when they have any concerns. In short, we have been, and continue to be, very lucky to have found The Malthouse.
22 October 2024
My mum was at The Malthouse from November 2019 until she died in September 2024. She was very well looked after by all the friendly and caring staff.
02 July 2024
Attended garden party at The Malthouse, Gillingham. A wonderfully uplifting experience. The staff team were fantastic and the organisation was top class. Thank you.
Latest Reviews for The Malthouse Residential Home
15 April 2025
After a difficult 3 weeks in hospital, (not helped by sleep disruption during the nights while other patients needs were attended to) the Malthouse gave me just the environment and support I needed to restore my confidence in living alone in a house. The kindness and care all the staff gave me made me feel special and that my feelings mattered. My only problem, being a light sleeper and very tired by this time, was noise and lights during the night. Once the staff realised that I was having problems, they did their best to make it easier for me and I subsequently slept much better.
31 March 2025
All the Staff at The Malthouse are lovely & friendly, and the care they all give my mum is excellent. When I visit any staff who pop in mums face always lights up All the staff will listen to any concerns & will find the answer if they don't know themselves.
26 March 2025
I have been to visit my friend at The Malthouse. It is such a lovely home, so friendly, welcoming and a wonderful staff and management team. I am always offered tea and cake which is delicious and well received. Thank you for the amazing care of my friend.
27 February 2025
The Malthouse is a lovely family-orientated care home. The staff are always so friendly and caring. Nothing is too much trouble and they always seem so happy as a team. I have been treated with love and respect and am so grateful and thankful for the care I have received.
21 February 2025
My husband and I found The Malthouse extremely helpful when we had to find a care home facility quickly when my mother-in-law was discharged from hospital after Christmas. All staff were very efficient and friendly and she settled in very quickly. They were also very understanding when she became poorly again and needed medical attention. We felt she was in a very safe environment. Thank you for everything.
30 January 2025
A really lovely home.
23 January 2025
Lovely staff. Good levels of care and attention to my parents-in-law who are now permanent residents. I feel confident in their ability to handle any care emergencies. Rooms are clean, warm, and commodious. Everybody is kind and friendly.
14 January 2025
I am delighted with the care, respect and decency that all the Malthouse staff give my Mother. It really is home for her. The manager, deputy manager and all their staff are highly conscientious and diligent. They are very patient, tactful and highly professional.
10 January 2025
My mother was a resident of The Malthouse Residential Home for some time and she was always treated with the greatest respect and care. The dedication of the staff during her last few weeks was brilliant and made her last few days as comfortable as possible, the relationship and feedback to members of our family and kind thoughts expressed when mum passed away was like we had been friends forever. Thank you very much.
19 December 2024
The Malthouse Residential Home is amazing, lovely, friendly and fresh. The staff team are fantastic, they always go above and beyond. The management team are outstanding. Thank you so much for looking after my friend so well.
16 December 2024
Our dear friend has been at the The Malthouse Residential Home for just one week now. My wife and I have been extremely impressed with the care and attention shown to our dear 103 year old friend. All staff have shown a wonderful caring and compassionate care towards her and also to ourselves when visiting. We know that she is also delighted at the way she has been welcomed, brilliant. Thank you all so much.
04 December 2024
I cannot praise the wonderful team at The Malthouse enough. Each and every member of staff is thoughtful, kind and compassionate. They genuinely care about their residents and form strong relationships with them. As a daughter you want the very best for your parents. I've always said I want my mother to be 'safe and happy' and I can honestly say she is both in their care. Thank you for everything.
26 November 2024
My mum has been a resident at The Malthouse for over three years and the care she has received has been excellent. Any problems that have arisen have been dealt with promptly by the management staff and very kind to Mum and all her family. Mum enjoys the food which is excellent - I can vouch for the afternoon coffee and cake!
15 November 2024
My mother-in-law moved in here 2 1/2 years ago and it is certainly the best care home by far in Gillingham Dorset. From the manager, chef, carers, cleaners and the hands-on manager, we are always acknowledged the moment we walk through the door.
15 November 2024
My mum is a very private lady but she is always treated with 100% care day and night and nothing is ever too much trouble. The staff here are just amazing and they all work in a great team.
13 November 2024
We recently experienced excellent service from The Malthouse manager who dealt with a potentially upsetting issue where Mum was at a crossroads with her care and at risk of being moved into another care home. The Malthouse management were superb in negotiating with the head office and social services to come to an agreement whereby Mum could remain at The Malthouse (her home) with a fully funded package from social services. Thank you so much.
13 November 2024
All the staff at The Malthouse continue to care for Mum with love, kindness and dignity. They go above and beyond to support Mum during a difficult time. As a family, we feel Mum is in the best place being cared for by such an amazing team. Everyone is so welcoming and friendly when we visit but more important to us than that is they really care about Mum.
23 October 2024
Both my parents have been residents at The Malthouse since 2021. From the very start I, and my parents, have been happy with the genuine caring and homely atmosphere. This is fostered by the managers and delivered by all the carers, chefs and support staff (cleaners and entertainment). The end-of-life care recently given to my father was gentle, thorough and supportive to his family. The staff have an excellent relationship with the GP surgery and always consult them when they have any concerns. In short, we have been, and continue to be, very lucky to have found The Malthouse.
22 October 2024
My mum was at The Malthouse from November 2019 until she died in September 2024. She was very well looked after by all the friendly and caring staff.
02 July 2024
Attended garden party at The Malthouse, Gillingham. A wonderfully uplifting experience. The staff team were fantastic and the organisation was top class. Thank you.