Submit a Review for Portelet House
22 Grand Avenue, Southbourne, Bournemouth, BH6 3SY
View Full Details of Portelet HouseLatest Reviews for Portelet House
14 November 2024
My mum has been at Portelet for 9 months and I absolutely can't fault it. My mum is so happy and content there, it is like a home from home. Always spotlessly clean, there is a lovely friendly and calm atmosphere and all the staff are so wonderful, kind, attentive and caring. It is very efficiently run and communication with us is second to none. My mum really enjoys the food which is very varied and her room is exactly how she wants it and very homely. As a family, we are always made to feel very welcome when visiting and could not wish for anything better. Keep up the good work!
13 November 2024
A very caring atmosphere here. Enough staff, and always a calm, cheerful atmosphere - call any day, any time of day - it never changes. My mother has been a resident here for over a year now, and she's perfectly happy. Manager and team well regarded.
11 July 2024
My partner has been in Portelet House since January 2023. I cannot fault the care home. All the staff are very dedicated in their work which shows in their everyday routines. Always good communication from all staff to myself and my partner. My partner cannot speak but the staff communicate well with plenty of jovial banter from all. The house is well-run, very clean and organised. Most of the staff are long-standing and make a very good team at all levels. Communication between staff and visitors is excellent as I see on my daily visits. Any queries I may have are answered quickly and correctly. Being a smallish residence the staff get to know the residents individually and look after them knowing people are individuals not just as a group. I cannot fault any of the staff at Portelet House. Communication is excellent between all parties, I have rated Portelet House as Excellent as I have no qualms about anything they do for my partner and the other residents.
20 December 2022
The care staff are always happy to help. They always make time for the family when we visit or have any queries. All the staff I have met and dealt with seem very dedicated and are always patient, professional and extremely caring. They give a lot of 'one-to-one' time to the residents, which is great to see. All the staff seem to love their jobs, which is extremely important in this industry. It is the dedication of the staff that is my main reason for giving an 'overall' rating of Excellent. The property itself is fairly small, with not too many residents, which I think is a good thing. It has a warm and welcoming atmosphere to it and has lots of character. It is very close to the seafront and has a 'cosy seaside guest house' feel about it. It is also very clean and seems to be well-maintained.
20 December 2022
I was unsure how she'd adapt to the care home environment after 20 years at a supported living service which I manage...but she's been made to feel so 'at home' with a wonderful welcome and day-to-day care that she is loving it! I visit weekly (we go out for shopping and coffee) and she has nothing but the highest praise for the care she is receiving. Indeed, when I visit, this warmth and friendliness is extended to myself (and my chihuahua!). This is my second client to move here when they developed physical care needs, after my last experience with Portelet I could not recommend them highly enough and we waited for a vacancy as she was keen to move there after all she had heard from me and also from our previous friend. With my experience and training in social care, I like to think I have some increased insight into what constitutes a well-run, happy and caring care home and, having visited many over the years, I am happy to wholeheartedly praise and recommend.
19 December 2022
Since mum has been in the care home, she has received good and attentive care from all of the staff. We can visit anytime we want. The care home has arranged for a district nurse to visit two or three times a week to re-dress mums ulcer on her leg, which she has had for the past six years and also check on her wound from her hip operation. They have also arranged a chiropodist and hairdresser. I feel mum gets looked after very well.
12 December 2022
Quiet house with rooms adapted according to demand. Trained and qualified professionals to assist and support residents. Daily cleaning, varied menu for each day of the week, adapted for residents with balanced diets.
24 July 2022
Pleasant place, wonderful staff, the food always served on time and also very tasty. Very organised and polite to the elders. Residents are safe and very well settled. Definitely a great place, would recommend it.
Latest Reviews for Portelet House
14 November 2024
My mum has been at Portelet for 9 months and I absolutely can't fault it. My mum is so happy and content there, it is like a home from home. Always spotlessly clean, there is a lovely friendly and calm atmosphere and all the staff are so wonderful, kind, attentive and caring. It is very efficiently run and communication with us is second to none. My mum really enjoys the food which is very varied and her room is exactly how she wants it and very homely. As a family, we are always made to feel very welcome when visiting and could not wish for anything better. Keep up the good work!
13 November 2024
A very caring atmosphere here. Enough staff, and always a calm, cheerful atmosphere - call any day, any time of day - it never changes. My mother has been a resident here for over a year now, and she's perfectly happy. Manager and team well regarded.
11 July 2024
My partner has been in Portelet House since January 2023. I cannot fault the care home. All the staff are very dedicated in their work which shows in their everyday routines. Always good communication from all staff to myself and my partner. My partner cannot speak but the staff communicate well with plenty of jovial banter from all. The house is well-run, very clean and organised. Most of the staff are long-standing and make a very good team at all levels. Communication between staff and visitors is excellent as I see on my daily visits. Any queries I may have are answered quickly and correctly. Being a smallish residence the staff get to know the residents individually and look after them knowing people are individuals not just as a group. I cannot fault any of the staff at Portelet House. Communication is excellent between all parties, I have rated Portelet House as Excellent as I have no qualms about anything they do for my partner and the other residents.
20 December 2022
The care staff are always happy to help. They always make time for the family when we visit or have any queries. All the staff I have met and dealt with seem very dedicated and are always patient, professional and extremely caring. They give a lot of 'one-to-one' time to the residents, which is great to see. All the staff seem to love their jobs, which is extremely important in this industry. It is the dedication of the staff that is my main reason for giving an 'overall' rating of Excellent. The property itself is fairly small, with not too many residents, which I think is a good thing. It has a warm and welcoming atmosphere to it and has lots of character. It is very close to the seafront and has a 'cosy seaside guest house' feel about it. It is also very clean and seems to be well-maintained.
20 December 2022
I was unsure how she'd adapt to the care home environment after 20 years at a supported living service which I manage...but she's been made to feel so 'at home' with a wonderful welcome and day-to-day care that she is loving it! I visit weekly (we go out for shopping and coffee) and she has nothing but the highest praise for the care she is receiving. Indeed, when I visit, this warmth and friendliness is extended to myself (and my chihuahua!). This is my second client to move here when they developed physical care needs, after my last experience with Portelet I could not recommend them highly enough and we waited for a vacancy as she was keen to move there after all she had heard from me and also from our previous friend. With my experience and training in social care, I like to think I have some increased insight into what constitutes a well-run, happy and caring care home and, having visited many over the years, I am happy to wholeheartedly praise and recommend.
19 December 2022
Since mum has been in the care home, she has received good and attentive care from all of the staff. We can visit anytime we want. The care home has arranged for a district nurse to visit two or three times a week to re-dress mums ulcer on her leg, which she has had for the past six years and also check on her wound from her hip operation. They have also arranged a chiropodist and hairdresser. I feel mum gets looked after very well.
12 December 2022
Quiet house with rooms adapted according to demand. Trained and qualified professionals to assist and support residents. Daily cleaning, varied menu for each day of the week, adapted for residents with balanced diets.
24 July 2022
Pleasant place, wonderful staff, the food always served on time and also very tasty. Very organised and polite to the elders. Residents are safe and very well settled. Definitely a great place, would recommend it.