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Watermoor Road, Cirencester, GL7 1JR
View Full Details of Watermoor HouseLatest Reviews for Watermoor House
06 August 2024
My aunt was a resident for 17 years and received excellent care throughout her stay. She regarded Watermoor House as home and always said she was very happy there. The staff always had time for my aunt. During her final days, the staff went above and beyond to look after her and even arranged a trip to the seaside which she wanted. The staff are a real credit to the home and are caring and couldn't have done more for my lovely aunt.
10 July 2024
The communication between staff (change over) could be a lot better - if someone changes anything put in place half the staff are not told about the changes. Still have not met the manager. Why not put a board up in reception with photos and names so that relatives know who is who.
03 July 2024
Mum initially came for respite care but felt so secure here she stayed. She has been here for 15 months and is very happy. The staff are very good and there is always so much going on. Craft group, the lady with her (physio) games, coffee mornings out. Lunch trips and lovely day trips. It is an amazing place.
28 June 2024
The staff are so good, the care they give is absolutely brilliant.
28 June 2024
Mum is very happy here. The staff are friendly and helpful, and nothing is too much trouble for them. Mum enjoys the activities and is looking forward to more trips out.
01 May 2024
I continue to be amazed at the kindness, warmth, all round fondness and the always going the extra mile of staff.
15 March 2024
We visit our friend (a former neighbour) occasionally. He rarely leaves his room. This week we found he had moved while his former room was re-decorated. We were happy to see him settled in a much bigger room with a lovely big window, new furniture, and access to his large keyboard. We hesitated to mention our thoughts to the staff because we are not family but wanted to say how much better it seemed for him and we were sure he wanted to stay. Two management staff were welcoming and shared other ideas to improve residents' experiences. We were impressed by their enthusiasm and openness.
16 January 2024
All the carers at Watermoor are great with my sister. Any issues I have usually relate to them being short-staffed - e.g. not answering her call bell as quickly as should be, she often goes a week without a shower or hair wash. She recently had a hospital appointment which she was unable to attend as no one had read the letter, and then she could not eat prior.
20 July 2023
As someone with an extensive background in the care sector, I was initially worried about my nan going into a care home. Watermoor House has taken away all of my concerns. It is a genuinely lovely care home with a very homely feel, and beautiful gardens. I am always made to feel welcome when I visit and very single member of staff is kind, friendly and helpful. Nothing is ever too much! The home is always clean and well maintained, and nan has a lovely spacious room which she is very comfortable in. Since being at Watermoor House my nan is much less anxious, which is because (in her words) she 'feels safe, and all of the staff are lovely. If I need help I just press my button and someone comes'. She is very happy and extremely well cared for. There is always lots going on for the residents to get involved in, and Nan loves the games sessions and outings. I would highly recommend Watermoor House to anyone looking for residential care for a loved one.
14 July 2023
My mother has been a resident at Watermoor House for over 5 years and she is very happy and settled there. She enjoys many of the lovely activities on offer, including the recent garden fête and the regular choir. She especially enjoys walking around the beautiful gardens. The staff are all so kind and welcoming to all the residents. The food is good and plentiful. Thank you, everyone at Watermoor, for doing such a fantastic job.
03 June 2022
Watermoor House is a very welcoming, homely place with lovely gardens. Mum feels this is her home and is very engaged within it. There are staff shortages which impact activities and staff being overworked. Mum feels that she is not kept informed enough as to what is happening on a daily basis. She says it would be good to have a resident meeting regularly to be able to find out information.
02 June 2022
My mum initially went into Watermoor House for respite care but after six weeks decided to stay. Once she became a resident, I was able to become an essential carer which meant I could visit, even during lockdowns which was much appreciated. The staff are kind and caring and they have encouraged my mum to remain mobile. You always get a warm welcome and the home is comfortable and has a homely feel. There is always plenty of food, although not always to my mum's liking. My mum has settled in well, is happy, safe and well cared for and enjoys the activities, especially the games and glass of sherry on a Tuesday evening!
02 June 2022
I have only been here since January (after only coming in for two weeks, I was so happy to stay). The staff are very caring and friendly and make me feel at home.
12 May 2022
Very caring staff. Always willing to assist and answer questions. Lovely gardens that are beautifully kept and a delight to walk around. Comfortable good sized rooms which are kept clean. Interesting activities. Varied meals which are tasty and plentiful. A happy atmosphere where my husband feels safe and looked after.
29 April 2022
The experience was one which was very poor. From the outset, my friend who had arrived for a week of respite received very little care. I found the staff were defensive and actually did not provide accurate details about the home prior to my friend staying. It was impossible to see the rooms available, and we were told there were only two available at the time, both on the top floor. My friend, in the end, cut short the respite and spent four days there. As a frail and vulnerable person, I think that homes should be able to show rooms, and be transparent about what they can and cannot supply. Most of all, kindness and compassion. Care that has been discussed in a plan, which is carried out, is also important if the person staying in a home is aware that they have the right to have the care they need, but this was not apparent. A bowl of water for my friend to wash herself given by the night staff, before they went off duty by 7 am in the morning is not client-led care.
25 June 2021
Watermoor is lovely old house set in well looked after grounds within walking distance of Cirencester town which is great for mobile residents. Some rooms have lovely views over the gardens too where, in fine weather some outdoor activities take place.
04 December 2020
I am very happy with Watermoor House. The carers are devoted to caring for you and we have lots of laughs. It is a very happy home. It is a lot of money per month and I wish it was less but I do realise there are a lot of overheads to deal with. I would recommend it to other people.
26 October 2020
My mother has been at Watermoor House since November 2018. Initially, she was mobile, although reluctant to leave her room and integrate with fellow residents (her decision) and for a long time now, unable to leave her bed due to continuing falls. During this period, the team have cared for her exceptionally well and gone beyond what I would consider normal for a care home. The team have been in regular contact with me by email to update me on changes during these challenging times. Additionally, I am in contact with the manager by telephone to arrange visits during the pandemic. These have been difficult because we have had to wear full PPE and so we have not been visiting as often as before. All arranged perfectly to my satisfaction and I may add my mother’s. In addition, there seems an exceptionally low staff turnover. The team are all doing a great job in what is an exceedingly difficult period, and I would have no issues recommending the home for a loved one.
26 February 2020
My mother was extremely poorly when she came to Watermoor House. The staff were extremely professional and efficient and very caring towards her. Nothing was too much trouble. In the past few weeks Watermoor House has made a massive difference to my Mum's quality of life in her remaining years. We cannot express how amazing the staff have been in a short time here and most importantly Mum is happy and well cared for.
18 October 2019
Always a friendly welcoming greeting on arrival and departure. Staff always make time to talk at a moments notice. Too many expensive bank staff are used - meaning unfamiliar faces/staff for residents. Food is often not cooked to Mothers liking meaning she doesn't eat it - eating alone in her room has now become a habit rather than a need/necessity.
Latest Reviews for Watermoor House
06 August 2024
My aunt was a resident for 17 years and received excellent care throughout her stay. She regarded Watermoor House as home and always said she was very happy there. The staff always had time for my aunt. During her final days, the staff went above and beyond to look after her and even arranged a trip to the seaside which she wanted. The staff are a real credit to the home and are caring and couldn't have done more for my lovely aunt.
10 July 2024
The communication between staff (change over) could be a lot better - if someone changes anything put in place half the staff are not told about the changes. Still have not met the manager. Why not put a board up in reception with photos and names so that relatives know who is who.
03 July 2024
Mum initially came for respite care but felt so secure here she stayed. She has been here for 15 months and is very happy. The staff are very good and there is always so much going on. Craft group, the lady with her (physio) games, coffee mornings out. Lunch trips and lovely day trips. It is an amazing place.
28 June 2024
The staff are so good, the care they give is absolutely brilliant.
28 June 2024
Mum is very happy here. The staff are friendly and helpful, and nothing is too much trouble for them. Mum enjoys the activities and is looking forward to more trips out.
01 May 2024
I continue to be amazed at the kindness, warmth, all round fondness and the always going the extra mile of staff.
15 March 2024
We visit our friend (a former neighbour) occasionally. He rarely leaves his room. This week we found he had moved while his former room was re-decorated. We were happy to see him settled in a much bigger room with a lovely big window, new furniture, and access to his large keyboard. We hesitated to mention our thoughts to the staff because we are not family but wanted to say how much better it seemed for him and we were sure he wanted to stay. Two management staff were welcoming and shared other ideas to improve residents' experiences. We were impressed by their enthusiasm and openness.
16 January 2024
All the carers at Watermoor are great with my sister. Any issues I have usually relate to them being short-staffed - e.g. not answering her call bell as quickly as should be, she often goes a week without a shower or hair wash. She recently had a hospital appointment which she was unable to attend as no one had read the letter, and then she could not eat prior.
20 July 2023
As someone with an extensive background in the care sector, I was initially worried about my nan going into a care home. Watermoor House has taken away all of my concerns. It is a genuinely lovely care home with a very homely feel, and beautiful gardens. I am always made to feel welcome when I visit and very single member of staff is kind, friendly and helpful. Nothing is ever too much! The home is always clean and well maintained, and nan has a lovely spacious room which she is very comfortable in. Since being at Watermoor House my nan is much less anxious, which is because (in her words) she 'feels safe, and all of the staff are lovely. If I need help I just press my button and someone comes'. She is very happy and extremely well cared for. There is always lots going on for the residents to get involved in, and Nan loves the games sessions and outings. I would highly recommend Watermoor House to anyone looking for residential care for a loved one.
14 July 2023
My mother has been a resident at Watermoor House for over 5 years and she is very happy and settled there. She enjoys many of the lovely activities on offer, including the recent garden fête and the regular choir. She especially enjoys walking around the beautiful gardens. The staff are all so kind and welcoming to all the residents. The food is good and plentiful. Thank you, everyone at Watermoor, for doing such a fantastic job.
03 June 2022
Watermoor House is a very welcoming, homely place with lovely gardens. Mum feels this is her home and is very engaged within it. There are staff shortages which impact activities and staff being overworked. Mum feels that she is not kept informed enough as to what is happening on a daily basis. She says it would be good to have a resident meeting regularly to be able to find out information.
02 June 2022
My mum initially went into Watermoor House for respite care but after six weeks decided to stay. Once she became a resident, I was able to become an essential carer which meant I could visit, even during lockdowns which was much appreciated. The staff are kind and caring and they have encouraged my mum to remain mobile. You always get a warm welcome and the home is comfortable and has a homely feel. There is always plenty of food, although not always to my mum's liking. My mum has settled in well, is happy, safe and well cared for and enjoys the activities, especially the games and glass of sherry on a Tuesday evening!
02 June 2022
I have only been here since January (after only coming in for two weeks, I was so happy to stay). The staff are very caring and friendly and make me feel at home.
12 May 2022
Very caring staff. Always willing to assist and answer questions. Lovely gardens that are beautifully kept and a delight to walk around. Comfortable good sized rooms which are kept clean. Interesting activities. Varied meals which are tasty and plentiful. A happy atmosphere where my husband feels safe and looked after.
29 April 2022
The experience was one which was very poor. From the outset, my friend who had arrived for a week of respite received very little care. I found the staff were defensive and actually did not provide accurate details about the home prior to my friend staying. It was impossible to see the rooms available, and we were told there were only two available at the time, both on the top floor. My friend, in the end, cut short the respite and spent four days there. As a frail and vulnerable person, I think that homes should be able to show rooms, and be transparent about what they can and cannot supply. Most of all, kindness and compassion. Care that has been discussed in a plan, which is carried out, is also important if the person staying in a home is aware that they have the right to have the care they need, but this was not apparent. A bowl of water for my friend to wash herself given by the night staff, before they went off duty by 7 am in the morning is not client-led care.
25 June 2021
Watermoor is lovely old house set in well looked after grounds within walking distance of Cirencester town which is great for mobile residents. Some rooms have lovely views over the gardens too where, in fine weather some outdoor activities take place.
04 December 2020
I am very happy with Watermoor House. The carers are devoted to caring for you and we have lots of laughs. It is a very happy home. It is a lot of money per month and I wish it was less but I do realise there are a lot of overheads to deal with. I would recommend it to other people.
26 October 2020
My mother has been at Watermoor House since November 2018. Initially, she was mobile, although reluctant to leave her room and integrate with fellow residents (her decision) and for a long time now, unable to leave her bed due to continuing falls. During this period, the team have cared for her exceptionally well and gone beyond what I would consider normal for a care home. The team have been in regular contact with me by email to update me on changes during these challenging times. Additionally, I am in contact with the manager by telephone to arrange visits during the pandemic. These have been difficult because we have had to wear full PPE and so we have not been visiting as often as before. All arranged perfectly to my satisfaction and I may add my mother’s. In addition, there seems an exceptionally low staff turnover. The team are all doing a great job in what is an exceedingly difficult period, and I would have no issues recommending the home for a loved one.
26 February 2020
My mother was extremely poorly when she came to Watermoor House. The staff were extremely professional and efficient and very caring towards her. Nothing was too much trouble. In the past few weeks Watermoor House has made a massive difference to my Mum's quality of life in her remaining years. We cannot express how amazing the staff have been in a short time here and most importantly Mum is happy and well cared for.
18 October 2019
Always a friendly welcoming greeting on arrival and departure. Staff always make time to talk at a moments notice. Too many expensive bank staff are used - meaning unfamiliar faces/staff for residents. Food is often not cooked to Mothers liking meaning she doesn't eat it - eating alone in her room has now become a habit rather than a need/necessity.