Submit a Review for Victoria Mews Care Home
487/493 Binley Road, Binley, Coventry, CV3 2DF
View Full Details of Victoria Mews Care HomeLatest Reviews for Victoria Mews Care Home
02 October 2024
Rooms have been refurbished to a good standard, but the bathroom is smaller, it would be improved with a concertina door. The shared toilets (2) are far apart, users can't always get there on time. However, they have en-suite rooms. The Centre would benefit from a second full-time cleaner as it's too big of a job for one person, who has other roles. Physical activities could be improved with physio, ball throwing, boccia, balloons to improve and engage residents and help to improve their social skills and well-being. Value for money good compared to other facilities. Staff are so kind, caring and hardworking. A lovely team, friendly and receiving, all working towards the wellbeing of the residents. Victoria Mews Care Home has a lovely feeling of family and belonging. The new refurbishment has improved the feel of the home. Always a pleasure to visit, staff can't do enough and share information. The staff are exemplary, they all feel like family.
18 September 2024
My mum entered Victoria Mews in September 2023 so has spent almost a year now with the team. I would like to put on record how pleased I and the family are with the experience provided for my mum. Staff at all levels could not be kinder or more helpful and nothing is too much trouble. It is clear that care of residents is at the heart of what staff do on a daily basis. My mum is known and respected as an individual and her many needs - often emotional as well as physical - are being met despite some difficult times. Staff have kept me informed of everything and I feel I know them well as I am a regular visitor.
23 April 2024
Since my ex-husband has been in this home, he is so settled and happy. The staff and manager are excellent caregivers. I am very glad as I live away now and I know he is well looked after.
18 April 2024
As a family, we were very happy with the care provided by Victoria Mews.
18 April 2024
Mum has been at Victoria Mews for nearly two years now where she is part of their caring, professional and kind family. All staff are wonderful and well led by an amazing dedicated manager and senior team. Mum's journey is obviously changing, with all her needs met with kindness and great communication. Nothing is too much trouble. Thank you Victoria Mews.
26 March 2024
My mum was a resident at Victoria Mews for 5 and a half years until her death in February 2024. She spent her final years here very happily and was well cared for, with lots of activities to keep her occupied. The staff are all friendly, dedicated and helpful. They really get to know the residents and their families and made us feel welcome. During Mum's final days they looked after us with drinks and sandwiches and their care for Mum was exemplary. The amazing staff make this a great care home. Thanks for everything.
17 April 2023
My mother has been a resident at Victoria Mews Care Home in Coventry for over five years. She suffers from dementia. When she arrived she was very confused and anxious. The staff have worked hard to make her feel at home and she is now as content as she could be. We have had some good visits recently and the staff appear to work well as a team, taking the time to talk with her and explain things so that she understands better. There appears to be genuine affection towards her. We live some distance away, so this assures us that she is well looked after.
04 November 2022
My mum has been in Victoria Mews for almost three years. The staff always go above and beyond with any issues. Mum seems happy and content most of the time given she has ongoing health problems. The staff always make you feel welcome and there is always a happy atmosphere and great entertainment, which Mum enjoys a lot. Mum's room has been made to look homely by the staff, so thank you for that. Always kept up to date with any problems. Keep up the good work and our family thank you all so very much for looking after our mum.
26 August 2022
Mum appears to be happy and feels safe. Her general mood and response has improved since she came here to stay. The staff I have met all seem lovely and caring. She seems to be interacting well with other residents and enjoys the entertainment provider from outside the home.
26 August 2022
The staff are very friendly. Mum seems happy and contented. I have definitely seen an improvement in my mum since she has been in the care home. I was surprised to hear that she has been socialising with other residents as she was never social when she was at home.
05 August 2022
My husband has been at Victoria Mews for over 5 years. He's very happy there. Calls his room his flat and he loves it. He's very settled and loves the food and loves the staff. I feel content he's being looked after and cared for so well. Thank you all
23 March 2022
Mum has been living happily at Victoria Mews for many years. The home is warm and welcoming, nicely decorated and well-maintained. There are communal lounges for socialising, but also some lovely quiet and cosy corners as an alternative. The meals are varied and look appetising. Mum always leaves an empty plate! But most importantly, it is the staff at Victoria Mews (manager, care teams and support staff), that really make it a home from home. Despite a difficult and challenging job, I have always known them to treat those they care for with kindness, compassion and respect. It gives us real peace of mind to know that Mum is happy, settled and so well cared for.
08 March 2022
I will start by saying how very good Victoria Mews is, for me, having both parents in there. Staff are friendly, caring and so respectful of both parents. I feel very relaxed, knowing they are so very well cared for. I would recommend Victoria to everybody that's looking for somewhere to place their parents. Five stars from me. Every single staff member is all golden and the manager does a great job.
07 March 2022
The staff are very friendly. The facilities are very good.
18 January 2022
This home is wonderful. All of the staff are really friendly, approachable and helpful. My mother loves them all including the cleaners and other staff. She loves the meals and is well cared for and very happy. What more could you want in a home. Highly recommend.
17 June 2021
My partner has been in Victorian Mews Care Home for many years now and in all that time I have had no worries about her being well looked after. The staff have always been most helpful during the present virus problems.
10 March 2021
My mother has been a resident for a number of years, and in all that time, I have found the home and it's staff to be sympathetic and helpful to all her needs. Nothing is too much trouble, and they will always go that extra mile to ensure satisfaction.
06 February 2020
Excellent care given to my mum for two and a half years. Lovely compassionate and caring people, kind and considerate and respectful. My mum passed away recently and she was treated with so much love by staff. The care home is like a home from home, it's been made cosy with fireplaces, pictures, corners to sit in etc. Wonderful.
24 April 2019
The staff are all amazing and so patient.
13 February 2019
The room was lovely and the staff were equally lovely for all the time my mother was in their care. Everybody was so helpful.
Latest Reviews for Victoria Mews Care Home
02 October 2024
Rooms have been refurbished to a good standard, but the bathroom is smaller, it would be improved with a concertina door. The shared toilets (2) are far apart, users can't always get there on time. However, they have en-suite rooms. The Centre would benefit from a second full-time cleaner as it's too big of a job for one person, who has other roles. Physical activities could be improved with physio, ball throwing, boccia, balloons to improve and engage residents and help to improve their social skills and well-being. Value for money good compared to other facilities. Staff are so kind, caring and hardworking. A lovely team, friendly and receiving, all working towards the wellbeing of the residents. Victoria Mews Care Home has a lovely feeling of family and belonging. The new refurbishment has improved the feel of the home. Always a pleasure to visit, staff can't do enough and share information. The staff are exemplary, they all feel like family.
18 September 2024
My mum entered Victoria Mews in September 2023 so has spent almost a year now with the team. I would like to put on record how pleased I and the family are with the experience provided for my mum. Staff at all levels could not be kinder or more helpful and nothing is too much trouble. It is clear that care of residents is at the heart of what staff do on a daily basis. My mum is known and respected as an individual and her many needs - often emotional as well as physical - are being met despite some difficult times. Staff have kept me informed of everything and I feel I know them well as I am a regular visitor.
23 April 2024
Since my ex-husband has been in this home, he is so settled and happy. The staff and manager are excellent caregivers. I am very glad as I live away now and I know he is well looked after.
18 April 2024
As a family, we were very happy with the care provided by Victoria Mews.
18 April 2024
Mum has been at Victoria Mews for nearly two years now where she is part of their caring, professional and kind family. All staff are wonderful and well led by an amazing dedicated manager and senior team. Mum's journey is obviously changing, with all her needs met with kindness and great communication. Nothing is too much trouble. Thank you Victoria Mews.
26 March 2024
My mum was a resident at Victoria Mews for 5 and a half years until her death in February 2024. She spent her final years here very happily and was well cared for, with lots of activities to keep her occupied. The staff are all friendly, dedicated and helpful. They really get to know the residents and their families and made us feel welcome. During Mum's final days they looked after us with drinks and sandwiches and their care for Mum was exemplary. The amazing staff make this a great care home. Thanks for everything.
17 April 2023
My mother has been a resident at Victoria Mews Care Home in Coventry for over five years. She suffers from dementia. When she arrived she was very confused and anxious. The staff have worked hard to make her feel at home and she is now as content as she could be. We have had some good visits recently and the staff appear to work well as a team, taking the time to talk with her and explain things so that she understands better. There appears to be genuine affection towards her. We live some distance away, so this assures us that she is well looked after.
04 November 2022
My mum has been in Victoria Mews for almost three years. The staff always go above and beyond with any issues. Mum seems happy and content most of the time given she has ongoing health problems. The staff always make you feel welcome and there is always a happy atmosphere and great entertainment, which Mum enjoys a lot. Mum's room has been made to look homely by the staff, so thank you for that. Always kept up to date with any problems. Keep up the good work and our family thank you all so very much for looking after our mum.
26 August 2022
Mum appears to be happy and feels safe. Her general mood and response has improved since she came here to stay. The staff I have met all seem lovely and caring. She seems to be interacting well with other residents and enjoys the entertainment provider from outside the home.
26 August 2022
The staff are very friendly. Mum seems happy and contented. I have definitely seen an improvement in my mum since she has been in the care home. I was surprised to hear that she has been socialising with other residents as she was never social when she was at home.
05 August 2022
My husband has been at Victoria Mews for over 5 years. He's very happy there. Calls his room his flat and he loves it. He's very settled and loves the food and loves the staff. I feel content he's being looked after and cared for so well. Thank you all
23 March 2022
Mum has been living happily at Victoria Mews for many years. The home is warm and welcoming, nicely decorated and well-maintained. There are communal lounges for socialising, but also some lovely quiet and cosy corners as an alternative. The meals are varied and look appetising. Mum always leaves an empty plate! But most importantly, it is the staff at Victoria Mews (manager, care teams and support staff), that really make it a home from home. Despite a difficult and challenging job, I have always known them to treat those they care for with kindness, compassion and respect. It gives us real peace of mind to know that Mum is happy, settled and so well cared for.
08 March 2022
I will start by saying how very good Victoria Mews is, for me, having both parents in there. Staff are friendly, caring and so respectful of both parents. I feel very relaxed, knowing they are so very well cared for. I would recommend Victoria to everybody that's looking for somewhere to place their parents. Five stars from me. Every single staff member is all golden and the manager does a great job.
07 March 2022
The staff are very friendly. The facilities are very good.
18 January 2022
This home is wonderful. All of the staff are really friendly, approachable and helpful. My mother loves them all including the cleaners and other staff. She loves the meals and is well cared for and very happy. What more could you want in a home. Highly recommend.
17 June 2021
My partner has been in Victorian Mews Care Home for many years now and in all that time I have had no worries about her being well looked after. The staff have always been most helpful during the present virus problems.
10 March 2021
My mother has been a resident for a number of years, and in all that time, I have found the home and it's staff to be sympathetic and helpful to all her needs. Nothing is too much trouble, and they will always go that extra mile to ensure satisfaction.
06 February 2020
Excellent care given to my mum for two and a half years. Lovely compassionate and caring people, kind and considerate and respectful. My mum passed away recently and she was treated with so much love by staff. The care home is like a home from home, it's been made cosy with fireplaces, pictures, corners to sit in etc. Wonderful.
24 April 2019
The staff are all amazing and so patient.
13 February 2019
The room was lovely and the staff were equally lovely for all the time my mother was in their care. Everybody was so helpful.