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119 St Bernard's Road, Solihull, B92 7DH
View Full Details of Willow GrangeLatest Reviews for Willow Grange
29 January 2025
The staff are so friendly and kind and treat my dad with dignity and respect. Willow Grange feels like a home to me.
29 January 2025
The staff are always very warm and welcoming. You always feel supported and they are kind to my stepdad even when he's very grumpy. He enjoys his meals and even when he has hospital appointments he always gets warm meals. My stepdad has settled and seems really happy in the home, so much so he said he would rather stay in the home for Xmas than come to ours for Christmas dinner.
22 January 2025
We have been extremely happy with the care provided for my mother who has dementia. There are so many activities provided and all the residents seem very happy. The staff are very helpful and knowledgeable.
21 January 2025
Very happy with level of care, staff are fantastic, activities are arranged daily with singers etc visiting. Food seems to be good and varied. Mom is certainly very happy.
17 January 2025
Staff are really good and helpful and attentive. They look after my wife well. Any questions are quickly answered. Overall experience has been good.
17 January 2025
Excellent care staff and cook.
17 January 2025
I am a resident at Willow Grange Care Home, I find the carers very helpful and nothing is too much for them to do for you. They are always very pleasant and caring.
03 January 2025
Both my parents have dementia and mobility issues so we reluctantly had to make the decision for them to go into care. First impressions of Willow Grange were positive but this rapidly changed after both parents having falls. Staff were dismissive of the incidents and also called my dad 'nasty' when resisting being washed. This comment really upset me and made me realise that they do not understand dementia and how it affects behaviour. I never spoke to, saw or met the home manager which I thought was strange. I felt a nuisance having to keep asking for basic care to be given such as washing and shaving. Twice my dad was sitting in a pool of milk at his feet and we had to ask for it to be mopped up when staff were sitting around on their mobile phones. We also witnessed other residents almost having falls while staff were oblivious to this whilst on their phones. They need to improve communication with families and management need to be more aware of what is going on around them.
30 December 2024
We very soon had concerns following our parents' admission to the home. Unfortunately, both of them had falls. Mum's resulting in a fractured femur and hospital admission and dad's in a head injury and trip to A and E. Although we accept that falls in care homes do happen, we felt whenever we tried to speak to whoever was in charge about these incidents, they were evasive, defensive, and dismissive. We never met the actual registered manager during any of our visits, and we never received any communication from her following these incidents which was disappointing, and, we feel, unprofessional. Care staff there need to be managed more effectively as they seemed to be more interested in their mobile phones than seeing to the needs of the residents. Due to our lack of confidence in the home, we have moved our parents elsewhere.
05 November 2024
Absolutely delighted with the care my mum has received since moving into Willow Grange, the staff are all very kind and attentive and there is always some activity going on to keep everyone occupied.
08 October 2024
Have had a lovely stay. Attention from staff first-class. I would be happy to come again.
31 January 2023
In my experience this home is very good for dementia, they keep them busy and entertained and regularly take them out on visits to Stratford Upon Avon and meals out. The home is very clean. Mom has settled well and is very happy. The staff are very nice and easy to talk too.
31 January 2023
Very friendly staff, always very welcoming. Always very well-informed about her progress. Keep up the excellent work, girls and boys!
29 June 2022
Staff are excellent, professional and caring. Always made welcome and kept informed of my mum's condition.
31 May 2022
The staff are very helpful and look after my dad very well. We are very happy with the care and he enjoys the home and food.
06 July 2021
We are very happy with mum's care at Willow Grange. From day one mum has been treated with the greatest care and respect. All the staff are extremely kind, without exception! Staff have been proactive with mum's medical needs. Mum has settled well. We have great confidence with mum's care at Willow Grange.
11 June 2021
The staff here are wonderful, very caring all the time. Dad is extremely happy here. Nothing is too much trouble. I have no worries since Dad has been here.
11 June 2021
Nothing is too much trouble, Dad receives excellent care and treated with dignity, staff are all fantastic and approachable. Would highly recommend! Thanks all.
03 June 2021
Excellent, caring, friendly and approachable. Always know how mother is and what she is doing. Always helpful, quickly arrange Skypes and visits. All staff know her and are caring.
05 January 2021
Mum enjoyed her 5 year stay at Willow Grange. The building is beautiful and was modernized during her stay. We also saw a few changes in staff over the years, but the thing that didn't change over that time was the care that Mum received. In your old age, there is nothing more important than having people around you who care, and the staff at Willow Grange really do care.
Latest Reviews for Willow Grange
29 January 2025
The staff are so friendly and kind and treat my dad with dignity and respect. Willow Grange feels like a home to me.
29 January 2025
The staff are always very warm and welcoming. You always feel supported and they are kind to my stepdad even when he's very grumpy. He enjoys his meals and even when he has hospital appointments he always gets warm meals. My stepdad has settled and seems really happy in the home, so much so he said he would rather stay in the home for Xmas than come to ours for Christmas dinner.
22 January 2025
We have been extremely happy with the care provided for my mother who has dementia. There are so many activities provided and all the residents seem very happy. The staff are very helpful and knowledgeable.
21 January 2025
Very happy with level of care, staff are fantastic, activities are arranged daily with singers etc visiting. Food seems to be good and varied. Mom is certainly very happy.
17 January 2025
Staff are really good and helpful and attentive. They look after my wife well. Any questions are quickly answered. Overall experience has been good.
17 January 2025
Excellent care staff and cook.
17 January 2025
I am a resident at Willow Grange Care Home, I find the carers very helpful and nothing is too much for them to do for you. They are always very pleasant and caring.
03 January 2025
Both my parents have dementia and mobility issues so we reluctantly had to make the decision for them to go into care. First impressions of Willow Grange were positive but this rapidly changed after both parents having falls. Staff were dismissive of the incidents and also called my dad 'nasty' when resisting being washed. This comment really upset me and made me realise that they do not understand dementia and how it affects behaviour. I never spoke to, saw or met the home manager which I thought was strange. I felt a nuisance having to keep asking for basic care to be given such as washing and shaving. Twice my dad was sitting in a pool of milk at his feet and we had to ask for it to be mopped up when staff were sitting around on their mobile phones. We also witnessed other residents almost having falls while staff were oblivious to this whilst on their phones. They need to improve communication with families and management need to be more aware of what is going on around them.
30 December 2024
We very soon had concerns following our parents' admission to the home. Unfortunately, both of them had falls. Mum's resulting in a fractured femur and hospital admission and dad's in a head injury and trip to A and E. Although we accept that falls in care homes do happen, we felt whenever we tried to speak to whoever was in charge about these incidents, they were evasive, defensive, and dismissive. We never met the actual registered manager during any of our visits, and we never received any communication from her following these incidents which was disappointing, and, we feel, unprofessional. Care staff there need to be managed more effectively as they seemed to be more interested in their mobile phones than seeing to the needs of the residents. Due to our lack of confidence in the home, we have moved our parents elsewhere.
05 November 2024
Absolutely delighted with the care my mum has received since moving into Willow Grange, the staff are all very kind and attentive and there is always some activity going on to keep everyone occupied.
08 October 2024
Have had a lovely stay. Attention from staff first-class. I would be happy to come again.
31 January 2023
In my experience this home is very good for dementia, they keep them busy and entertained and regularly take them out on visits to Stratford Upon Avon and meals out. The home is very clean. Mom has settled well and is very happy. The staff are very nice and easy to talk too.
31 January 2023
Very friendly staff, always very welcoming. Always very well-informed about her progress. Keep up the excellent work, girls and boys!
29 June 2022
Staff are excellent, professional and caring. Always made welcome and kept informed of my mum's condition.
31 May 2022
The staff are very helpful and look after my dad very well. We are very happy with the care and he enjoys the home and food.
06 July 2021
We are very happy with mum's care at Willow Grange. From day one mum has been treated with the greatest care and respect. All the staff are extremely kind, without exception! Staff have been proactive with mum's medical needs. Mum has settled well. We have great confidence with mum's care at Willow Grange.
11 June 2021
The staff here are wonderful, very caring all the time. Dad is extremely happy here. Nothing is too much trouble. I have no worries since Dad has been here.
11 June 2021
Nothing is too much trouble, Dad receives excellent care and treated with dignity, staff are all fantastic and approachable. Would highly recommend! Thanks all.
03 June 2021
Excellent, caring, friendly and approachable. Always know how mother is and what she is doing. Always helpful, quickly arrange Skypes and visits. All staff know her and are caring.
05 January 2021
Mum enjoyed her 5 year stay at Willow Grange. The building is beautiful and was modernized during her stay. We also saw a few changes in staff over the years, but the thing that didn't change over that time was the care that Mum received. In your old age, there is nothing more important than having people around you who care, and the staff at Willow Grange really do care.