Submit a Review for Highgate Lodge Care Home
66 Highgate Road, Walsall, WS1 3JE
View Full Details of Highgate Lodge Care HomeLatest Reviews for Highgate Lodge Care Home
11 November 2024
We have had a really positive experience with mom at Highgate Lodge. The staff have been incredibly kind, attentive and helpful to both mom and her relatives and friends. The manager and carers have got to know mom in a short space of time, which is a lovely trait. The home gives off a happy vibe, it is very clean. The social activities are also a positive and involve both staff and residents. We, as a family, feel mom is in very good hands and is safe, which is the priority. I would like to express our thanks to all the staff at Highgate Lodge.
03 September 2024
My uncle has been a resident at Highgate Lodge Care Home for several months now and I have been consistently impressed with the level of care and attention he has received. The staff at Highgate Lodge are incredibly compassionate and dedicated to ensuring the comfort and well-being of all residents. The facilities at Highgate Lodge are really good, with spacious and comfortable rooms, beautifully landscaped outdoor areas, and a variety of amenities and activities for residents to enjoy. The staff go above and beyond to make sure that my uncle feels at home and is well taken care of. I have peace of mind knowing that my uncle is in good hands at Highgate Lodge. The staff are always attentive and responsive to his needs, and I can tell that they genuinely care about his well-being. I am grateful for the exceptional care that my uncle receives at Highgate Lodge and would highly recommend this facility to anyone in need of long-term care for their loved ones.
30 August 2024
Highgate Lodge Care Home truly exceeded all expectations in caring for my friend and his wife. From the moment they arrived, they were greeted with warmth and compassion by the staff. The care provided was exceptional, with a focus on their individual needs and preferences. The staff and management went above and beyond to ensure that my friend and his wife were comfortable and well looked after. They were always treated with dignity and respect, and their families were kept informed and involved in their care. Overall, I cannot recommend Highgate Lodge Care Home enough. They truly went above and beyond in caring for my friend and his wife, and I am grateful for the peace of mind knowing that they are in such capable and compassionate hands.
14 August 2023
I really wouldn't recommend Highgate Lodge to anyone. My father has had a dreadful time here and has been treated abysmally by some of the staff. The management are extremely disorganised and failed to provide him with essential medications several times. Some of the care workers are lovely but it is clear that they are very overworked and there is a real feeling of apathy amongst the senior staff. There is very little in the way of activities and entertainment and the residents are mostly plonked in front of the TV for the day. There is a garden but it is very neglected which is a real shame as it could be made nice with a little bit of effort. Many of my father's belongings have gone missing and his TV has been dropped but they don't seem to care and have been ignoring my messages. Highgate Lodge is also not very clean. The resident's beds don't get made and the toilets are left dirty.
13 October 2022
Our mother was a resident in Crossways (Highgate Lodge) for 18 months. She was in the advanced stages of Mixed Dementia. Her behaviour, because of the dementia were at times very challenging for the staff at the home, but they were unfailing in their care of our mother. She was always treated with kindness, patience, dignity and respect. All her physical needs were met with impeccable attention to detail. Outside agencies such as District Nurses, Rapid Response, etc were always called in a timely matter to meet her needs. The family were always consulted, updated and informed of any changes in her condition and our opinions sought at every stage. As mother's condition deteriorated over the final few months of her life, every effort was made by the managers and staff to ensure that she was made comfortable and was kept at the home as we had requested. They ensured that she had a peaceful death and we will always be grateful to all the staff for their support.
19 February 2021
My mom has been in respite at Crossways since December 26 2020. When she arrived from hospital, she was confused and withdrawn. With care and patience from the staff and manager, Mom's demeanour quickly improved and she became more relaxed and her confusion cleared. I’d like to thank all the staff and manager at Crossways for their support and care whilst looking after my mom at Crossways.
10 August 2020
When my mother became very ill at the beginning of March 2020 and returned to Crossways from the local hospital. The manager and staff went out of their way to make it possible to stay with her as long as I needed during her last days, even though the lockdown due to covid-19 had begun. For this, I will be forever grateful.
20 July 2020
I enjoy living at Crossways. The staff are really friendly and nothing is too much trouble. I have been here for nearly two years now and it has been good. I feel safe and well looked after by the staff. I love sitting in the garden on hot days.
20 July 2020
My mom has been living at Crossways since January 2020. Mom has been exceptionally well looked after by the lovely caring ladies that care for her. I am kept updated on any changes in my mom's health and advised of any issues regarding illness, weight, medication etc. Mom is very happy at Crossways and has a lovely room overlooking the garden. Residents are given a varied variety of home-cooked food which mom enjoys very much. During lockdown, I haven’t been able to visit mom as I did daily but have been encouraged by the staff to speak to mom either by phone or video call which has helped tremendously. The caring staff always go above and beyond to make mom feel loved and cared for.
20 July 2020
My mother had been in this care home for the past 10 months. The home is very friendly and the residents, on the whole, appear to be very happy and are well cared for. The staff are very caring and treat the residents like their own family. I am very happy to have my mother staying there as she is much more alert and happy since being there.
20 July 2020
Dad was really happy to call Crossways home. He had been lonely despite family visits before he moved in. Crossways gave him a supportive environment with staff who really cared for him as a person and lovely friendships with the other residents. He loved his room overlooking the garden and really loved the home-cooked food. Sadly we lost him to COVID-19 in April. We were obviously upset not to be with him at the end, but we were reassured that he was in the hands of staff who truly cared for and cared about him. I would highly recommend Crossways for its homeliness and caring.
15 July 2020
I have lived at Crossways Residential Home for the past five years and I really enjoy it. The staff team are lovely, really friendly and caring, I love to have a laugh and a joke with them. They look after me well and I can always rely on them to help me when I need it. There is regular entertainment and I really enjoy the singers who come in. The garden is beautiful and I like to sit out during the day when the weather is good and enjoy the outdoors.
Latest Reviews for Highgate Lodge Care Home
11 November 2024
We have had a really positive experience with mom at Highgate Lodge. The staff have been incredibly kind, attentive and helpful to both mom and her relatives and friends. The manager and carers have got to know mom in a short space of time, which is a lovely trait. The home gives off a happy vibe, it is very clean. The social activities are also a positive and involve both staff and residents. We, as a family, feel mom is in very good hands and is safe, which is the priority. I would like to express our thanks to all the staff at Highgate Lodge.
03 September 2024
My uncle has been a resident at Highgate Lodge Care Home for several months now and I have been consistently impressed with the level of care and attention he has received. The staff at Highgate Lodge are incredibly compassionate and dedicated to ensuring the comfort and well-being of all residents. The facilities at Highgate Lodge are really good, with spacious and comfortable rooms, beautifully landscaped outdoor areas, and a variety of amenities and activities for residents to enjoy. The staff go above and beyond to make sure that my uncle feels at home and is well taken care of. I have peace of mind knowing that my uncle is in good hands at Highgate Lodge. The staff are always attentive and responsive to his needs, and I can tell that they genuinely care about his well-being. I am grateful for the exceptional care that my uncle receives at Highgate Lodge and would highly recommend this facility to anyone in need of long-term care for their loved ones.
30 August 2024
Highgate Lodge Care Home truly exceeded all expectations in caring for my friend and his wife. From the moment they arrived, they were greeted with warmth and compassion by the staff. The care provided was exceptional, with a focus on their individual needs and preferences. The staff and management went above and beyond to ensure that my friend and his wife were comfortable and well looked after. They were always treated with dignity and respect, and their families were kept informed and involved in their care. Overall, I cannot recommend Highgate Lodge Care Home enough. They truly went above and beyond in caring for my friend and his wife, and I am grateful for the peace of mind knowing that they are in such capable and compassionate hands.
14 August 2023
I really wouldn't recommend Highgate Lodge to anyone. My father has had a dreadful time here and has been treated abysmally by some of the staff. The management are extremely disorganised and failed to provide him with essential medications several times. Some of the care workers are lovely but it is clear that they are very overworked and there is a real feeling of apathy amongst the senior staff. There is very little in the way of activities and entertainment and the residents are mostly plonked in front of the TV for the day. There is a garden but it is very neglected which is a real shame as it could be made nice with a little bit of effort. Many of my father's belongings have gone missing and his TV has been dropped but they don't seem to care and have been ignoring my messages. Highgate Lodge is also not very clean. The resident's beds don't get made and the toilets are left dirty.
13 October 2022
Our mother was a resident in Crossways (Highgate Lodge) for 18 months. She was in the advanced stages of Mixed Dementia. Her behaviour, because of the dementia were at times very challenging for the staff at the home, but they were unfailing in their care of our mother. She was always treated with kindness, patience, dignity and respect. All her physical needs were met with impeccable attention to detail. Outside agencies such as District Nurses, Rapid Response, etc were always called in a timely matter to meet her needs. The family were always consulted, updated and informed of any changes in her condition and our opinions sought at every stage. As mother's condition deteriorated over the final few months of her life, every effort was made by the managers and staff to ensure that she was made comfortable and was kept at the home as we had requested. They ensured that she had a peaceful death and we will always be grateful to all the staff for their support.
19 February 2021
My mom has been in respite at Crossways since December 26 2020. When she arrived from hospital, she was confused and withdrawn. With care and patience from the staff and manager, Mom's demeanour quickly improved and she became more relaxed and her confusion cleared. I’d like to thank all the staff and manager at Crossways for their support and care whilst looking after my mom at Crossways.
10 August 2020
When my mother became very ill at the beginning of March 2020 and returned to Crossways from the local hospital. The manager and staff went out of their way to make it possible to stay with her as long as I needed during her last days, even though the lockdown due to covid-19 had begun. For this, I will be forever grateful.
20 July 2020
I enjoy living at Crossways. The staff are really friendly and nothing is too much trouble. I have been here for nearly two years now and it has been good. I feel safe and well looked after by the staff. I love sitting in the garden on hot days.
20 July 2020
My mom has been living at Crossways since January 2020. Mom has been exceptionally well looked after by the lovely caring ladies that care for her. I am kept updated on any changes in my mom's health and advised of any issues regarding illness, weight, medication etc. Mom is very happy at Crossways and has a lovely room overlooking the garden. Residents are given a varied variety of home-cooked food which mom enjoys very much. During lockdown, I haven’t been able to visit mom as I did daily but have been encouraged by the staff to speak to mom either by phone or video call which has helped tremendously. The caring staff always go above and beyond to make mom feel loved and cared for.
20 July 2020
My mother had been in this care home for the past 10 months. The home is very friendly and the residents, on the whole, appear to be very happy and are well cared for. The staff are very caring and treat the residents like their own family. I am very happy to have my mother staying there as she is much more alert and happy since being there.
20 July 2020
Dad was really happy to call Crossways home. He had been lonely despite family visits before he moved in. Crossways gave him a supportive environment with staff who really cared for him as a person and lovely friendships with the other residents. He loved his room overlooking the garden and really loved the home-cooked food. Sadly we lost him to COVID-19 in April. We were obviously upset not to be with him at the end, but we were reassured that he was in the hands of staff who truly cared for and cared about him. I would highly recommend Crossways for its homeliness and caring.
15 July 2020
I have lived at Crossways Residential Home for the past five years and I really enjoy it. The staff team are lovely, really friendly and caring, I love to have a laugh and a joke with them. They look after me well and I can always rely on them to help me when I need it. There is regular entertainment and I really enjoy the singers who come in. The garden is beautiful and I like to sit out during the day when the weather is good and enjoy the outdoors.