Latest Reviews for Gorway House
27 February 2025
The place is run by two sisters, one of whom has given my family nothing but stress and anxiety around visits in the last few months. She refers to relatives as 'being a nightmare' for simply advocating for their loved ones who are elderly and vulnerable. This sister has made unprofessional comments to my family about my grandfather being 'difficult', that he should 'play by my rules and he will be ok' and asking my aunt and cousins 'have you got nothing better to do on Saturdays than visit your Grandad/Dad?' Never taken into account his wishes and feelings around food and has referred to him as being 'a nightmare' when making his simple food requests. His requests were not unreasonable at all. He has lost over 2 stone in six months, which she will refer to as water weight loss. However, we disagree. I have requested the company complaints procedure, however, the response to this was her blocking my car on the car park and shouting at me about my grandfather not doing as he was told.
Latest Reviews for Gorway House
27 February 2025
The place is run by two sisters, one of whom has given my family nothing but stress and anxiety around visits in the last few months. She refers to relatives as 'being a nightmare' for simply advocating for their loved ones who are elderly and vulnerable. This sister has made unprofessional comments to my family about my grandfather being 'difficult', that he should 'play by my rules and he will be ok' and asking my aunt and cousins 'have you got nothing better to do on Saturdays than visit your Grandad/Dad?' Never taken into account his wishes and feelings around food and has referred to him as being 'a nightmare' when making his simple food requests. His requests were not unreasonable at all. He has lost over 2 stone in six months, which she will refer to as water weight loss. However, we disagree. I have requested the company complaints procedure, however, the response to this was her blocking my car on the car park and shouting at me about my grandfather not doing as he was told.