Submit a Review for Selwyn Court
1/3 Bilston Lane, Willenhall, WV13 2QF
View Full Details of Selwyn CourtLatest Reviews for Selwyn Court
05 February 2025
Positive features include, Selwyn Court offers a welcoming environment all staff are approachable they, care and are professional well presented at all times. They keep me informed in any changes in my fathers presentation,health etc. Individualized personal space for my father is given. Social interaction with my father and self from all staff is excellent. Nutritional needs being met,with a focus on his likes and dislikes. There are opportunities for my father to participate in meaningful activities and experiences. Healthcare needs met. At all times dignity is promoted and respect of individuals maintained. The staff offer full support with personal care even though my dads behavior can be must be quite challenging.
03 January 2025
Awful care home! My mother was attacked by another resident that should have had 1-to-1 care because of aggressive dementia, but the manager decided to reduce the care which lead to the attack! The carer in charge froze (wasn't trained) and had to wait for other careers to attend which lead the assault being prolonged. Please do not subject your loved ones to the poor management of this home.
02 January 2025
My dad has a combination of dementia. He was transferred from the hospital straight to the care home. It took him about a week or 2 to settle in, he has a lovely room with a great team of care workers. Must admit the whole team that's from the seniors, carers, cook and the housekeepers have got to know my dad and do anything they possibly can to ensure his needs are met. Dad has good and bad days due to his condition I visit on a regular basis and can see the effort is made by all. The team listens and actions any concerns where possible. Dads been there for a few months now and feels comfortable with the team. Thank you Selwyn Court as I know this job is not easy but the care can be seen and you guys are doing a great job.
11 January 2023
The performance of this home has been very unprofessional to say the least. During a visit, my father-in-law, who has major dementia, became distressed when my wife became ready to leave and clung to her crying that he wanted to be taken away from there which distressed her severely. Instead of dealing with it in a professional manner and calming everyone down, they called the police to have her ejected. The police asked her to leave, which she did, and sympathised with her situation. Since then they have put every obstacle in our way. We finally made a visit some weeks ago, and despite there being no issue and everyone being calm and happy, they ejected her again, and didn't even allow her to say goodbye to her dad. Since then, they have made excuse after excuse to avoid her even waving to him through a window, saying he was in bed, even when we could clearly see him sitting in the living room and when we attempted to even phone him, saying he was in bed even though it was hours.
Latest Reviews for Selwyn Court
05 February 2025
Positive features include, Selwyn Court offers a welcoming environment all staff are approachable they, care and are professional well presented at all times. They keep me informed in any changes in my fathers presentation,health etc. Individualized personal space for my father is given. Social interaction with my father and self from all staff is excellent. Nutritional needs being met,with a focus on his likes and dislikes. There are opportunities for my father to participate in meaningful activities and experiences. Healthcare needs met. At all times dignity is promoted and respect of individuals maintained. The staff offer full support with personal care even though my dads behavior can be must be quite challenging.
03 January 2025
Awful care home! My mother was attacked by another resident that should have had 1-to-1 care because of aggressive dementia, but the manager decided to reduce the care which lead to the attack! The carer in charge froze (wasn't trained) and had to wait for other careers to attend which lead the assault being prolonged. Please do not subject your loved ones to the poor management of this home.
02 January 2025
My dad has a combination of dementia. He was transferred from the hospital straight to the care home. It took him about a week or 2 to settle in, he has a lovely room with a great team of care workers. Must admit the whole team that's from the seniors, carers, cook and the housekeepers have got to know my dad and do anything they possibly can to ensure his needs are met. Dad has good and bad days due to his condition I visit on a regular basis and can see the effort is made by all. The team listens and actions any concerns where possible. Dads been there for a few months now and feels comfortable with the team. Thank you Selwyn Court as I know this job is not easy but the care can be seen and you guys are doing a great job.
11 January 2023
The performance of this home has been very unprofessional to say the least. During a visit, my father-in-law, who has major dementia, became distressed when my wife became ready to leave and clung to her crying that he wanted to be taken away from there which distressed her severely. Instead of dealing with it in a professional manner and calming everyone down, they called the police to have her ejected. The police asked her to leave, which she did, and sympathised with her situation. Since then they have put every obstacle in our way. We finally made a visit some weeks ago, and despite there being no issue and everyone being calm and happy, they ejected her again, and didn't even allow her to say goodbye to her dad. Since then, they have made excuse after excuse to avoid her even waving to him through a window, saying he was in bed, even when we could clearly see him sitting in the living room and when we attempted to even phone him, saying he was in bed even though it was hours.