Submit a Review for Arbour Lodge
92 Richmond Road, Compton, Wolverhampton, WV3 9JJ
View Full Details of Arbour LodgeLatest Reviews for Arbour Lodge
19 March 2025
I recently visited a resident who has been known to me for some time, and asked if i could visit with his son, who was very happy for me to do so. During our visit we were greeted with a warmth I cant explain! from the greeting to being offered tea and a biscuit which was very kind. during our visit the compassion and care that i saw being delivered to the people that stay there is something that made me feel so grateful that we have people that care for their residents and families alike, truely amazing. wonderful activities and staff involvement at this time was an eye opener, encouragement and supporting those who would not have a great insight into what was going on due to their conditions and ailments but were supported to actively participate, bought a tear to my eye. what an extraordinary staff team they have at this care home, making so many people feel happy and loved. keep up your amazing care of the elderly they deserve it. you should be so proud of yourselves.
12 March 2025
We needed to move Dad into a care home quickly after several falls at home and so the experience was quite traumatic. From the moment he moved in the staff at Arbour lodge have shown such care and kindness to him! In fact, not just to him but also to me, supporting me through the whole process. I chose Arbour Lodge as when I stepped through the door I was met by a warm and friendly atmosphere. It truly does not feel like a 'care home' but rather just a 'home' where everyone is accepted and treated with love, kindness and respect. The staff know their residents as people, being aware of their likes/dislikes and there is always someone I can speak to about Dad. The place is also full of life and laughter with the residents encouraged to join in with activities from exercises to painting and crafting. They have managed to get my Dad engaged in activities I never thought he would do, such as exercises and dancing! Thank you so much for everything you do!
07 November 2024
My father has moved into Arbour Lodge after living in his own home for over 60 years and we are absolutely over the moon that he is living there. The manager and her colleagues from when we visited initially to have a look around to when my father moved in have been truly amazing. The staff have shown us and my father kindness, care, understanding and are so thoughtful. The warmth that you feel and the tremendous energy and joy when you walk through the door is incredible. My father is so happy when we visit and as a family, we know he is in a truly wonderful home and that he is being cared for and looked after so well. We can tell that my father's individual needs are being met and we have complete trust in the staff. My father is flourishing in his new home and we know that he is warm, content and happy, is eating delicious food, has lots of company and companionship and is being looked after by such wonderful and dedicated people.
04 November 2024
Choosing a care home for a parent is a difficult task. When my brother and myself arrived at Arbour Lodge we knew that was the place for our mom. Such a warm friendly greeting, residents looking calm, happy and well cared for. Mom has been here since August, she has formed good relationships with residents and staff alike. The staff always have time to stop and talk and it's clear to see how dedicated and caring they are. There are a wide range of activities in and outside the home. The food is excellent and served in a cosy dining room. Thank to all, you are a credit to your profession.
29 October 2024
I have nothing but praise for the staff, there is a lovely atmosphere and I know Mum is in safe hands, being well looked after.
10 September 2024
My mother had been very reluctant to move from her home to full-time care. However, due to the efforts and dedication of the staff at Arbour Lodge, the transition went smoothly. My mother had to have full-time care as she was, at nearly 99, unable to move independently. There was a range of activities for her to take part in and we were extremely grateful for the perseverance shown by staff to include her in all activities. The staff are kind and extremely welcoming. Unfortunately, my mother died within three months of moving into Arbour Lodge. We could not have wished for more during the last week when we virtually moved into the home. The staff were kind, and thoughtful and made her last few weeks as comfortable as could be. They rightly prioritised my mum but at all times were attentive to our needs showing much empathy and thoughtfulness.
12 August 2024
Upon arrival greeted by staff based in office, always welcoming. My friend was in the main lounge enjoying a musical event. All residents seemed to be having a good time, with staff and residents joining in. I took my friend into the empty dining room as I have to shout to help her hear me. She has refused to wear hearing aids for years. Staff had just served hot drinks to residents. After a while my friend suddenly needed the toilet. Staff showed me where to take her and asked if she was ok to go unassisted as I escorted her to the toilet. She had had an accident needing a new pad and trousers. I asked a staff member who was still on her break. She immediately assisted and brought my friend back to me feeling happier. All staff are friendly and helpful.
15 April 2024
My Aunt has been a resident here for just over a year now and the care she receives is excellent. The staff are all very friendly and helpful and being a smaller home they know all the residents very well. My Aunt settled straight in and always says that she is very happy here. This has come as a huge relief to me and I am so grateful for all of the support both she and I have been given. I have no hesitation in recommending Arbour Lodge to others.
25 March 2024
Came to visit a dear friend whom I haven't seen for some time now due to travelling distance and I must say it was an absolute pleasure to see how well she is looked after especially after a short illness (and at our age, any illness can be a serious one). I was greeted by the manager who is very friendly and was more than happy to help I must have timed my visit just right as tea and biscuits were being offered out it was so lovely to sit and chat just like we did many moons ago the staff here are so pleasant always asking if anything was needed and the smell of food cooking coming from the kitchen was beautiful. I just like to say what a fantastic job you are all doing and thank you so much
30 November 2023
My dad has been residing at Arbour Lodge now and the service he receives is second to none. The staff are all so friendly and helpful, nothing is too much trouble. From the moment Dad arrived he settled straight in and this was down to the wonderful caring staff. My family are so grateful for all of the help and support not only my dad receives but myself and sister. We feel lucky to have found Arbour Lodge and cannot recommend this care home enough to anyone looking for the next step for family member.
17 November 2023
My brother became a resident in 2014 and remained there until he died in October. He regarded the carers at Arbour Lodge as his family and was very happy there. The care, friendship and compassion he was given was second to none. He enjoyed joining in the crafts, entertainment and, when able, going out on excursions.
20 October 2023
My friend has been at this lovely home now for a few months. Since moving there, her emotional well-being has improved greatly, she appears so much happier thanks to the management and staff who are always pleasant and very welcoming, nothing is too much trouble. The home has a lovely atmosphere. Very homely.
10 October 2023
My mom has settled into Arbour Lodge very well. With her illness comes lots of confusion and the staff know how to treat and look after her very well. Mom always goes on about how nice the food is and always looks forward to meal times. She celebrated her 90th birthday a few months ago and the staff decorated the dining room for her to make her feel special. She loves having her hair done in the salon. She also has her nails done which she loves too. They have singers come in to entertain the residents and encourage them to have a dance and have fun. Arbour Lodge is a very safe and secure place for everyone, thanks to the Manager and her staff.
04 October 2023
My friend is very well looked after, warm and friendly place, nothing is too much trouble, management is on the ball with everything, it's like a hotel where residents can walk around on their own, go in the garden whenever they want to. Activities for them, food is lovely, my friend has settled in well, eats well, is happy and loves having a chat with staff and residents. Arbour Lodge doesn't have you sitting around all day, they like you to get up and exercise your legs and body if you are able too. I'm so happy when l visit and also when l come out. I know she's well looked after. Plenty of space to sit in different lounges, also it's good to have a separate dining room. Would definitely recommend Arbour Lodge. l must say stayed in a previous home, health wise and walking was awful. My friend went to Arbour Lodge and within a few days was walking so much better, unbelievable. Well done Arbour Lodge.
21 July 2023
The change we have seen in my Nan since being at Arbour Lodge has been incredible and such a relief! She refers to it as her home and looks forward to returning there after a day out with us, when we visit her the staff treat her and talk to her as though she is a much loved member of their family and it's lovely to see her so at ease. Other residents who have struck up a conversation with me whilst I've been there also seem very content and relaxed. She hasn't been "challenging" whilst there, has not experienced any falls or injuries and we just know how content she is at Arbour Lodge. She's laughing, confident and smiling when we visit her and she speaks fondly of the home, staff and other residents. She also looks very well kept since being cared for at Arbour Lodge. She no longer sleeps the day away in her room, instead, she's returned to her sociable and cheeky self! Thanks to all the staff x
09 May 2023
All staff at Arbour Lodge take great care and pride in the work they do and you can tell they genuinely care for each resident. My grandmother seems very happy and in good spirits when I visit. There’s a great range of activities and events that happen at Arbour Lodge giving the residents the chance to celebrate current events whilst getting the families involved too. Any queries I have are always dealt with by the management team amazingly, nothing is ever too much trouble and they are all so friendly and make me feel welcome each time I visit. Cannot fault Arbour Lodge at all, I highly recommend this care home.
19 March 2021
At the end of January 2021, our mother was initially booked into Arbour Lodge for respite care as she suffers with Alzheimer’s/ Dementia. Like many other families, we struggled with the idea of placing her into residential care especially during covid. Any reservations were soon dispelled and replaced with respect, admiration and heartfelt gratitude for the consistently high standard of care being delivered in order to keep both residents and staff safe. Within days we noticed a positive change in mom. Her confidence returning, she engaged more with others became less anxious and appetite increased. All of this and more is due to the care, hard work, dedication and commitment delivered by the excellent care team within Arbour Lodge. This high standard of service delivery is managed and maintained under the guidance of an excellent manager whose professional dedication is ensuring both team and residents' health and welfare needs are met. Happy Mom. Happy family. Thank you.
04 January 2021
A close friend has recently gone into Arbour Lodge. The care shown to her was excellent. I have also had a member of my family in Arbour Lodge. I found the care wonderful.
02 November 2020
A relative was a resident about three years ago and at the time I was very happy how the home was run. Recently a friend moved into the home and I was extremely surprised at the improvements made and the attention to the care and welfare of the residents. I would not hesitate to recommend Arbour Lodge to anyone.
02 November 2020
I have been impressed by the standard of care provided by all the staff at Arbour Lodge.
Latest Reviews for Arbour Lodge
19 March 2025
I recently visited a resident who has been known to me for some time, and asked if i could visit with his son, who was very happy for me to do so. During our visit we were greeted with a warmth I cant explain! from the greeting to being offered tea and a biscuit which was very kind. during our visit the compassion and care that i saw being delivered to the people that stay there is something that made me feel so grateful that we have people that care for their residents and families alike, truely amazing. wonderful activities and staff involvement at this time was an eye opener, encouragement and supporting those who would not have a great insight into what was going on due to their conditions and ailments but were supported to actively participate, bought a tear to my eye. what an extraordinary staff team they have at this care home, making so many people feel happy and loved. keep up your amazing care of the elderly they deserve it. you should be so proud of yourselves.
12 March 2025
We needed to move Dad into a care home quickly after several falls at home and so the experience was quite traumatic. From the moment he moved in the staff at Arbour lodge have shown such care and kindness to him! In fact, not just to him but also to me, supporting me through the whole process. I chose Arbour Lodge as when I stepped through the door I was met by a warm and friendly atmosphere. It truly does not feel like a 'care home' but rather just a 'home' where everyone is accepted and treated with love, kindness and respect. The staff know their residents as people, being aware of their likes/dislikes and there is always someone I can speak to about Dad. The place is also full of life and laughter with the residents encouraged to join in with activities from exercises to painting and crafting. They have managed to get my Dad engaged in activities I never thought he would do, such as exercises and dancing! Thank you so much for everything you do!
07 November 2024
My father has moved into Arbour Lodge after living in his own home for over 60 years and we are absolutely over the moon that he is living there. The manager and her colleagues from when we visited initially to have a look around to when my father moved in have been truly amazing. The staff have shown us and my father kindness, care, understanding and are so thoughtful. The warmth that you feel and the tremendous energy and joy when you walk through the door is incredible. My father is so happy when we visit and as a family, we know he is in a truly wonderful home and that he is being cared for and looked after so well. We can tell that my father's individual needs are being met and we have complete trust in the staff. My father is flourishing in his new home and we know that he is warm, content and happy, is eating delicious food, has lots of company and companionship and is being looked after by such wonderful and dedicated people.
04 November 2024
Choosing a care home for a parent is a difficult task. When my brother and myself arrived at Arbour Lodge we knew that was the place for our mom. Such a warm friendly greeting, residents looking calm, happy and well cared for. Mom has been here since August, she has formed good relationships with residents and staff alike. The staff always have time to stop and talk and it's clear to see how dedicated and caring they are. There are a wide range of activities in and outside the home. The food is excellent and served in a cosy dining room. Thank to all, you are a credit to your profession.
29 October 2024
I have nothing but praise for the staff, there is a lovely atmosphere and I know Mum is in safe hands, being well looked after.
10 September 2024
My mother had been very reluctant to move from her home to full-time care. However, due to the efforts and dedication of the staff at Arbour Lodge, the transition went smoothly. My mother had to have full-time care as she was, at nearly 99, unable to move independently. There was a range of activities for her to take part in and we were extremely grateful for the perseverance shown by staff to include her in all activities. The staff are kind and extremely welcoming. Unfortunately, my mother died within three months of moving into Arbour Lodge. We could not have wished for more during the last week when we virtually moved into the home. The staff were kind, and thoughtful and made her last few weeks as comfortable as could be. They rightly prioritised my mum but at all times were attentive to our needs showing much empathy and thoughtfulness.
12 August 2024
Upon arrival greeted by staff based in office, always welcoming. My friend was in the main lounge enjoying a musical event. All residents seemed to be having a good time, with staff and residents joining in. I took my friend into the empty dining room as I have to shout to help her hear me. She has refused to wear hearing aids for years. Staff had just served hot drinks to residents. After a while my friend suddenly needed the toilet. Staff showed me where to take her and asked if she was ok to go unassisted as I escorted her to the toilet. She had had an accident needing a new pad and trousers. I asked a staff member who was still on her break. She immediately assisted and brought my friend back to me feeling happier. All staff are friendly and helpful.
15 April 2024
My Aunt has been a resident here for just over a year now and the care she receives is excellent. The staff are all very friendly and helpful and being a smaller home they know all the residents very well. My Aunt settled straight in and always says that she is very happy here. This has come as a huge relief to me and I am so grateful for all of the support both she and I have been given. I have no hesitation in recommending Arbour Lodge to others.
25 March 2024
Came to visit a dear friend whom I haven't seen for some time now due to travelling distance and I must say it was an absolute pleasure to see how well she is looked after especially after a short illness (and at our age, any illness can be a serious one). I was greeted by the manager who is very friendly and was more than happy to help I must have timed my visit just right as tea and biscuits were being offered out it was so lovely to sit and chat just like we did many moons ago the staff here are so pleasant always asking if anything was needed and the smell of food cooking coming from the kitchen was beautiful. I just like to say what a fantastic job you are all doing and thank you so much
30 November 2023
My dad has been residing at Arbour Lodge now and the service he receives is second to none. The staff are all so friendly and helpful, nothing is too much trouble. From the moment Dad arrived he settled straight in and this was down to the wonderful caring staff. My family are so grateful for all of the help and support not only my dad receives but myself and sister. We feel lucky to have found Arbour Lodge and cannot recommend this care home enough to anyone looking for the next step for family member.
17 November 2023
My brother became a resident in 2014 and remained there until he died in October. He regarded the carers at Arbour Lodge as his family and was very happy there. The care, friendship and compassion he was given was second to none. He enjoyed joining in the crafts, entertainment and, when able, going out on excursions.
20 October 2023
My friend has been at this lovely home now for a few months. Since moving there, her emotional well-being has improved greatly, she appears so much happier thanks to the management and staff who are always pleasant and very welcoming, nothing is too much trouble. The home has a lovely atmosphere. Very homely.
10 October 2023
My mom has settled into Arbour Lodge very well. With her illness comes lots of confusion and the staff know how to treat and look after her very well. Mom always goes on about how nice the food is and always looks forward to meal times. She celebrated her 90th birthday a few months ago and the staff decorated the dining room for her to make her feel special. She loves having her hair done in the salon. She also has her nails done which she loves too. They have singers come in to entertain the residents and encourage them to have a dance and have fun. Arbour Lodge is a very safe and secure place for everyone, thanks to the Manager and her staff.
04 October 2023
My friend is very well looked after, warm and friendly place, nothing is too much trouble, management is on the ball with everything, it's like a hotel where residents can walk around on their own, go in the garden whenever they want to. Activities for them, food is lovely, my friend has settled in well, eats well, is happy and loves having a chat with staff and residents. Arbour Lodge doesn't have you sitting around all day, they like you to get up and exercise your legs and body if you are able too. I'm so happy when l visit and also when l come out. I know she's well looked after. Plenty of space to sit in different lounges, also it's good to have a separate dining room. Would definitely recommend Arbour Lodge. l must say stayed in a previous home, health wise and walking was awful. My friend went to Arbour Lodge and within a few days was walking so much better, unbelievable. Well done Arbour Lodge.
21 July 2023
The change we have seen in my Nan since being at Arbour Lodge has been incredible and such a relief! She refers to it as her home and looks forward to returning there after a day out with us, when we visit her the staff treat her and talk to her as though she is a much loved member of their family and it's lovely to see her so at ease. Other residents who have struck up a conversation with me whilst I've been there also seem very content and relaxed. She hasn't been "challenging" whilst there, has not experienced any falls or injuries and we just know how content she is at Arbour Lodge. She's laughing, confident and smiling when we visit her and she speaks fondly of the home, staff and other residents. She also looks very well kept since being cared for at Arbour Lodge. She no longer sleeps the day away in her room, instead, she's returned to her sociable and cheeky self! Thanks to all the staff x
09 May 2023
All staff at Arbour Lodge take great care and pride in the work they do and you can tell they genuinely care for each resident. My grandmother seems very happy and in good spirits when I visit. There’s a great range of activities and events that happen at Arbour Lodge giving the residents the chance to celebrate current events whilst getting the families involved too. Any queries I have are always dealt with by the management team amazingly, nothing is ever too much trouble and they are all so friendly and make me feel welcome each time I visit. Cannot fault Arbour Lodge at all, I highly recommend this care home.
19 March 2021
At the end of January 2021, our mother was initially booked into Arbour Lodge for respite care as she suffers with Alzheimer’s/ Dementia. Like many other families, we struggled with the idea of placing her into residential care especially during covid. Any reservations were soon dispelled and replaced with respect, admiration and heartfelt gratitude for the consistently high standard of care being delivered in order to keep both residents and staff safe. Within days we noticed a positive change in mom. Her confidence returning, she engaged more with others became less anxious and appetite increased. All of this and more is due to the care, hard work, dedication and commitment delivered by the excellent care team within Arbour Lodge. This high standard of service delivery is managed and maintained under the guidance of an excellent manager whose professional dedication is ensuring both team and residents' health and welfare needs are met. Happy Mom. Happy family. Thank you.
04 January 2021
A close friend has recently gone into Arbour Lodge. The care shown to her was excellent. I have also had a member of my family in Arbour Lodge. I found the care wonderful.
02 November 2020
A relative was a resident about three years ago and at the time I was very happy how the home was run. Recently a friend moved into the home and I was extremely surprised at the improvements made and the attention to the care and welfare of the residents. I would not hesitate to recommend Arbour Lodge to anyone.
02 November 2020
I have been impressed by the standard of care provided by all the staff at Arbour Lodge.