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Coldwells Rd, Holmer, Herefordshire, Hereford, HR1 1LH
View Full Details of Coldwells HouseLatest Reviews for Coldwells House
18 March 2025
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
10 March 2025
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells. During this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.
30 January 2025
Mum moved to Coldswell House after a traumatic discharge to assess placement. All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs. Mum is now much more settled and she is happy living at Coldwells House. Her room is lovely and it will be lovely personalising it. All staff are caring and want the best for all residents. Thank you, to everyone! Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room. The cafe is a delight to visit and family members enjoy spending time in there. It's lovely seeing the variety of activities, offered to residents.
22 January 2025
My mother had been a residence at Coldwells House for over five years. She had been suffering from dementia and during that time slowly declined until she passed away recently. As a family, we cannot praise the staff at Coldwells House enough for the care and dignity they gave mum during this time. A huge thank you from us all.
20 January 2025
We always find mum well cared for and comfortable. Staff are kind and caring to mum, they take care to tell her where cups etc are as she is sight impaired. I've often noticed some giving her a cuddle, holding her hand, having a chat and I know she is well loved and respected. A recent problem with the call bell/unit has now been rectified. Mum has a gluten free diet, this is followed at all meal times and during the tea/coffee sessions. She says she enjoys her meals and I believe she has a good appetite. I can approach any one of the staff / management with a suggestion or problem and I am supported every time be it face to face, via email or telephone. Should a problem arise, I am contacted and given all the necessary information. The staff not only care for my mum and keep her safe, they also care for her family and give us support too. Asking Coldwells House to look after mum was the best move for her, me, my brother and our families too. Thank you everyone.
20 January 2025
What a difference a good care home can make and Coldwells House must be one of, if not the best! From the moment you walk in and are greeted by a cheerful staff member (or one of the other welcoming receptionists) to the unconditional care, the cleanliness, the comfortable rooms, the ambience and the wonderful food. And then there's the Bistro, tea, coffee and cake at any time of the day (and probably night). Although my dad doesn't have the capacity to realise quite where he is, I know how happy and content he is at Coldwells and for that I thank you all.
20 January 2025
The staff are very caring a polite the home is very friendly. Friendly and professional and they seem to run the place very well. I am very pleased with her attitude to the patients and always welcome in when I visit.
03 January 2025
I cannot thank the staff and management who are all amazing of Coldwells House enough for the way (my wife who has had Alzheimer's for nearly eight years) is looked after, treated, cared for and supported day and night in all the time she has been a resident here. The food and all the activities are excellent. I would give this care home 5 stars and recommend it to anyone.
07 October 2024
I am enjoying regular residents families meetings which help so much to keep us informed and feel part of the Coldwells House family. This has led to meeting and supporting others outside of the home, who have spouses in care which has its unique issues and feelings.
23 August 2024
I do feel that my mum is very happy (if that's possible) at Coldwells. I can see that the care she receives is excellent, the staff are all very caring and friendly. The reception staff are absolutely excellent and very efficient. They cannot be faulted in any way and are a joy to support to. All in all, I'm very happy with the service my mum receives, so thank you Coldwells.
05 April 2024
Lovely location in expansive, well-maintained grounds. New wing excellent. Overall, very pleased with my experience as a relative visiting a loved one at Coldwells House. Parking often challenging due to size of car park, access lanes shocking condition. So grateful for the level of care and support provided to my father who visited Mum most days for the year Mum was resident. Support was over and above with staff not only providing Dad with a cooked lunch but befriending him, providing support as Dad was missing Mum hugely. Policy of allowing us to personalise Mum's room much appreciated.
18 March 2024
Coldwells House is always bright and very welcoming to visitors, my mum loves sitting in the many areas with tall windows looking out onto the gardens. She also likes to sit in the cafe with the bright orange chairs, coffee machine and lovely cake and biscuits. It's great to see all the activities on the online page, her grandchildren love to see if they can spot her! The food looks very good and it's nice that they have hot chocolate in the evening and a snack.
18 March 2024
Since my aunt has been not too good. The care she has been given is wonderful and very caring and staff and managers are always happy giving updates on anything we are concerned about.
18 March 2024
So refreshing having the enthusiasm of youth and entertainment committee. So many quiet places to rest and consider your next move. This is now my home for a long time I hope. Looking forward to the plans for the garden and walks around on sunny days.
06 March 2024
What made Coldwells for me was always the staff, always professional, always polite and above all caring. The home always felt right, always clean and above all friendly. It felt as close to a home as a care home could. Even in Mum's final days, I was touched by the love and respect. One could not ask for more for a loved one.
20 October 2023
A wonderful home from home at Coldwells House. The staff work very hard and make time to get a smile or a wave as they pass a resident's room. Time to feed resident who doesn't want to eat or drink, talk to them and try again and again and later try again. Resident's are treated like family, with love and care.
04 August 2023
My mother has been a resident at Coldwells House for nearly four years and has just celebrated her 99th birthday - this year, my mother has had a few more health issues, and each issue has been dealt with very efficiently by the staff and doctor - after discussions with the clinical lead, it was a great relief to know that Mum could stay and be cared for at Coldwells House. The support and reassurance given to myself and my family by the staff have been very comforting. My mother's care plan has been reviewed and revised to meet her increased needs. Whenever I have needed to seek advice, the staff have always been available and ready to listen and give support. My family and I are so grateful that our mother is so very well cared for, comfortable and safe at all times. Coldwells staff are all friendly and give such high levels of support in a respectful and dignified way.
29 June 2023
Mum has been a resident for 8 months. Whilst it was a difficult decision to make, we feel lucky to have found a place where she is safe, stimulated and looked after with specialist care. The setting is lovely with beautiful, very well-looked-after gardens and this increases the quality of life. Meals are balanced and nutritious. There are a whole range of activities on offer and the occasional trip out. A hairdresser also visits, it is lovely that residents have this opportunity to look their best. Mum's medical needs are met and the staff is quick to act if changes occur. Family and friends are able to visit whenever we wish and we really appreciate this. It shows the caring and open environment established at Coldwells House. I always get a friendly welcome from everyone, offered a drink, and sometimes join in with the activities! Staff retention is also good which I think helps with continuity, and establishing relationships and suggests it is a positive place to work.
22 June 2023
A first-class care home that meets all my mother's needs. The management and staff are very caring and helpful, nothing is too much trouble for the staff and support me and my family. Excellent care home and excellent setting.
22 June 2023
Mum receives excellent care from all the staff and I am always promptly informed of any issues regarding her well-being. She feels safe and is most appreciative of the visits from the district nurses. The meals are very good and enjoyable. Thank you, Coldwell House.
Latest Reviews for Coldwells House
18 March 2025
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
10 March 2025
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells. During this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.
30 January 2025
Mum moved to Coldswell House after a traumatic discharge to assess placement. All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs. Mum is now much more settled and she is happy living at Coldwells House. Her room is lovely and it will be lovely personalising it. All staff are caring and want the best for all residents. Thank you, to everyone! Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room. The cafe is a delight to visit and family members enjoy spending time in there. It's lovely seeing the variety of activities, offered to residents.
22 January 2025
My mother had been a residence at Coldwells House for over five years. She had been suffering from dementia and during that time slowly declined until she passed away recently. As a family, we cannot praise the staff at Coldwells House enough for the care and dignity they gave mum during this time. A huge thank you from us all.
20 January 2025
We always find mum well cared for and comfortable. Staff are kind and caring to mum, they take care to tell her where cups etc are as she is sight impaired. I've often noticed some giving her a cuddle, holding her hand, having a chat and I know she is well loved and respected. A recent problem with the call bell/unit has now been rectified. Mum has a gluten free diet, this is followed at all meal times and during the tea/coffee sessions. She says she enjoys her meals and I believe she has a good appetite. I can approach any one of the staff / management with a suggestion or problem and I am supported every time be it face to face, via email or telephone. Should a problem arise, I am contacted and given all the necessary information. The staff not only care for my mum and keep her safe, they also care for her family and give us support too. Asking Coldwells House to look after mum was the best move for her, me, my brother and our families too. Thank you everyone.
20 January 2025
What a difference a good care home can make and Coldwells House must be one of, if not the best! From the moment you walk in and are greeted by a cheerful staff member (or one of the other welcoming receptionists) to the unconditional care, the cleanliness, the comfortable rooms, the ambience and the wonderful food. And then there's the Bistro, tea, coffee and cake at any time of the day (and probably night). Although my dad doesn't have the capacity to realise quite where he is, I know how happy and content he is at Coldwells and for that I thank you all.
20 January 2025
The staff are very caring a polite the home is very friendly. Friendly and professional and they seem to run the place very well. I am very pleased with her attitude to the patients and always welcome in when I visit.
03 January 2025
I cannot thank the staff and management who are all amazing of Coldwells House enough for the way (my wife who has had Alzheimer's for nearly eight years) is looked after, treated, cared for and supported day and night in all the time she has been a resident here. The food and all the activities are excellent. I would give this care home 5 stars and recommend it to anyone.
07 October 2024
I am enjoying regular residents families meetings which help so much to keep us informed and feel part of the Coldwells House family. This has led to meeting and supporting others outside of the home, who have spouses in care which has its unique issues and feelings.
23 August 2024
I do feel that my mum is very happy (if that's possible) at Coldwells. I can see that the care she receives is excellent, the staff are all very caring and friendly. The reception staff are absolutely excellent and very efficient. They cannot be faulted in any way and are a joy to support to. All in all, I'm very happy with the service my mum receives, so thank you Coldwells.
05 April 2024
Lovely location in expansive, well-maintained grounds. New wing excellent. Overall, very pleased with my experience as a relative visiting a loved one at Coldwells House. Parking often challenging due to size of car park, access lanes shocking condition. So grateful for the level of care and support provided to my father who visited Mum most days for the year Mum was resident. Support was over and above with staff not only providing Dad with a cooked lunch but befriending him, providing support as Dad was missing Mum hugely. Policy of allowing us to personalise Mum's room much appreciated.
18 March 2024
Coldwells House is always bright and very welcoming to visitors, my mum loves sitting in the many areas with tall windows looking out onto the gardens. She also likes to sit in the cafe with the bright orange chairs, coffee machine and lovely cake and biscuits. It's great to see all the activities on the online page, her grandchildren love to see if they can spot her! The food looks very good and it's nice that they have hot chocolate in the evening and a snack.
18 March 2024
Since my aunt has been not too good. The care she has been given is wonderful and very caring and staff and managers are always happy giving updates on anything we are concerned about.
18 March 2024
So refreshing having the enthusiasm of youth and entertainment committee. So many quiet places to rest and consider your next move. This is now my home for a long time I hope. Looking forward to the plans for the garden and walks around on sunny days.
06 March 2024
What made Coldwells for me was always the staff, always professional, always polite and above all caring. The home always felt right, always clean and above all friendly. It felt as close to a home as a care home could. Even in Mum's final days, I was touched by the love and respect. One could not ask for more for a loved one.
20 October 2023
A wonderful home from home at Coldwells House. The staff work very hard and make time to get a smile or a wave as they pass a resident's room. Time to feed resident who doesn't want to eat or drink, talk to them and try again and again and later try again. Resident's are treated like family, with love and care.
04 August 2023
My mother has been a resident at Coldwells House for nearly four years and has just celebrated her 99th birthday - this year, my mother has had a few more health issues, and each issue has been dealt with very efficiently by the staff and doctor - after discussions with the clinical lead, it was a great relief to know that Mum could stay and be cared for at Coldwells House. The support and reassurance given to myself and my family by the staff have been very comforting. My mother's care plan has been reviewed and revised to meet her increased needs. Whenever I have needed to seek advice, the staff have always been available and ready to listen and give support. My family and I are so grateful that our mother is so very well cared for, comfortable and safe at all times. Coldwells staff are all friendly and give such high levels of support in a respectful and dignified way.
29 June 2023
Mum has been a resident for 8 months. Whilst it was a difficult decision to make, we feel lucky to have found a place where she is safe, stimulated and looked after with specialist care. The setting is lovely with beautiful, very well-looked-after gardens and this increases the quality of life. Meals are balanced and nutritious. There are a whole range of activities on offer and the occasional trip out. A hairdresser also visits, it is lovely that residents have this opportunity to look their best. Mum's medical needs are met and the staff is quick to act if changes occur. Family and friends are able to visit whenever we wish and we really appreciate this. It shows the caring and open environment established at Coldwells House. I always get a friendly welcome from everyone, offered a drink, and sometimes join in with the activities! Staff retention is also good which I think helps with continuity, and establishing relationships and suggests it is a positive place to work.
22 June 2023
A first-class care home that meets all my mother's needs. The management and staff are very caring and helpful, nothing is too much trouble for the staff and support me and my family. Excellent care home and excellent setting.
22 June 2023
Mum receives excellent care from all the staff and I am always promptly informed of any issues regarding her well-being. She feels safe and is most appreciative of the visits from the district nurses. The meals are very good and enjoyable. Thank you, Coldwell House.