Latest Reviews for Pencombe Hall
25 November 2024
Immediate action when reported problem.
09 September 2024
Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.
21 August 2024
Since Mum first came here in 2016 she has been exceptionally well looked after. The staff have always been caring and patient. We are notified immediately if there is any deterioration in Mum's health and always consulted.
17 April 2024
My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.
05 March 2024
It was reassuring to meet and get to know the same staff each visit. As the manager seemed to motivate loyal staff. The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.
23 November 2022
Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.
30 October 2022
Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.
23 March 2022
Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.
11 November 2021
Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.
25 February 2021
Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.
29 December 2020
My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.
05 September 2020
Staff very good, caring and helpful. I wish the lift was in better working order! It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?
28 July 2020
I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.
28 July 2020
The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.
13 March 2019
There is such a friendly, caring attitude from everyone at the home. Nothing is too much trouble. Mum was not an easy person but all the staff looked after her so well. They were also friendly and helpful to me. I cannot praise Pencombe Hall enough.
04 April 2018
Mum's always clean and well cared for. Although the activities mum wishes not to join in. Staff always friendly, caring and helpful and notify of any medication or health changes.
23 June 2016
My relatives have been at Pencombe Hall for over 2 years. Am happy with the care they receive from the staff who communicate, any issues regularly and we resolve them together. My relatives like there home and are full of praise for the staff who in my experience are caring and professional.
26 May 2016
My nan has been a resident at Pencombe Hall for several years. The care she receives is first class. The staff are kind, caring, professional and treat nan as a family member. Pencombe Hall is always clean, tidy and well presented. The food is of excellent quality and varied. Pencombe Hall is well run by caring management. I cannot praise the home and staff enough. Pencombe Hall is a home from home.
Latest Reviews for Pencombe Hall
25 November 2024
Immediate action when reported problem.
09 September 2024
Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.
21 August 2024
Since Mum first came here in 2016 she has been exceptionally well looked after. The staff have always been caring and patient. We are notified immediately if there is any deterioration in Mum's health and always consulted.
17 April 2024
My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.
05 March 2024
It was reassuring to meet and get to know the same staff each visit. As the manager seemed to motivate loyal staff. The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.
23 November 2022
Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.
30 October 2022
Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.
23 March 2022
Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.
11 November 2021
Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.
25 February 2021
Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.
29 December 2020
My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.
05 September 2020
Staff very good, caring and helpful. I wish the lift was in better working order! It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?
28 July 2020
I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.
28 July 2020
The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.
13 March 2019
There is such a friendly, caring attitude from everyone at the home. Nothing is too much trouble. Mum was not an easy person but all the staff looked after her so well. They were also friendly and helpful to me. I cannot praise Pencombe Hall enough.
04 April 2018
Mum's always clean and well cared for. Although the activities mum wishes not to join in. Staff always friendly, caring and helpful and notify of any medication or health changes.
23 June 2016
My relatives have been at Pencombe Hall for over 2 years. Am happy with the care they receive from the staff who communicate, any issues regularly and we resolve them together. My relatives like there home and are full of praise for the staff who in my experience are caring and professional.
26 May 2016
My nan has been a resident at Pencombe Hall for several years. The care she receives is first class. The staff are kind, caring, professional and treat nan as a family member. Pencombe Hall is always clean, tidy and well presented. The food is of excellent quality and varied. Pencombe Hall is well run by caring management. I cannot praise the home and staff enough. Pencombe Hall is a home from home.