Latest Reviews for Rosedale
22 January 2025
My mother has been a resident of Rosedale since Spring 2024. She is in her nineties and was admitted to Rosedale as we could no longer cope with her dementia at home. She was very reluctant to enter a care home and honestly, her behaviour was quite challenging to the team. However, their care, patience, and refusal to give up are exemplary and I cannot praise them highly enough. Always friendly, informative, and respectful they have sought ways to engage my mother in difficult times. The home is spotless and the home-cooked food looks delicious. The cook is always friendly and available for a chat. When my mum has needed medical attention they have kept me fully informed throughout and discussed options sympathetically. I cannot recommend them highly enough.
25 November 2024
Throughout the year that our cousin has been a resident at Rosedale we feel that her comfort and dignity have been at the centre of her care. Her complex medical needs have been investigated and met. The manager has always kept us informed about any changes that needed to be made and has spent time with us to help us understand these changes. We have always felt that we could contact him with any concerns that we have had and have found the staff very approachable and kind. Every resident is seen as an individual with individual needs and things that they enjoy and the manager and staff make great effort to ensure that these different needs and likes are met. Our cousin's interest in gardening has been encouraged as has her enjoyment of walking. She always appears well-groomed and smart with nails beautifully painted. Meals are cooked fresh every day and smell delicious and the home is spotlessly clean. We feel that our cousin is not only safe but very well cared for.
12 February 2024
An excellent service with superb communication. Very respectful and the care of the residents taken into account from every perspective. Extremely professional to deal with and all questions dealt with in a prompt and clear manner.
30 January 2024
Choosing the right care home for a loved one can be a difficult decision. We had to make that decision for my aunt. On our initial visit to Rosedale we were impressed with the manager's perception of my aunt's circumstances and his proposals to engage the appropriate services to manage her complex condition. He ensured I was fully kept informed of all medical visits and discussions involving my aunt and always sought my opinion. I always found the carers polite and courteous and they provided excellent care for my aunt. She frequently told me how "kind" the carers were. When you come into the home you can immediately see and smell how clean it is kept. The meals are all freshly prepared and look substantial and nutritious. Sadly, my aunt passed away recently. We will forever be indebted to the manager, his wife, and each and every member of staff for their care and compassion shown towards my aunt.
26 January 2024
A friendly and caring home. The staff are very willing and helpful and the food is excellent.
08 September 2023
Excellent in every way. Initially I was a bit frightened to go to a care home after a stay in hospital however I am happy I ended up coming to Rosedale. The management husband and wife team have such passion to look after the residents and I have grown attached to the residents here at Rosedale. I have really enjoyed my walks, the beautiful garden and the staff have been great. I am kept up to date with my medical needs and appointments. I especially enjoyed my trip with other residents and staff to the town. The chef's cake is out of this world! I would like to think one day, I would like to come and visit every one again. The care staff have been very compassionate with my personal circumstances. Thank you for everything.
29 March 2023
I would not hesitate to recommend Rosedale Retirement Home. First impressions were excellent, lovely double-fronted house with a front garden full of flowers, the manager was at hand to welcome me. We had spoken previously on the phone concerning Mum to gain some insight of the family and Mum’s likes and dislikes. This broke the ice when we met up in person. Staff, brilliant, very friendly and caring. Treated with dignity. The environment was very clean. The lounge area and dining area felt cosy, a bit like home or a small cosy hotel. Mum loved her room with patio doors opening up to a pretty enclosed courtyard, again full of flowers in tubs and raised beds and a cute water feature. We liked Mum’s room too and very pleased it had her own ensuite facility. Spotless. An excellent relationship with GP surgery. Rosedale’s manager and his wife and the owners ensured that Mum’s needs were met including her favourite food and drink requirements. Nothing was too much trouble.
19 January 2023
Ideal residential situation for my aunt and we are able to visit at any time. The care is exemplary and although when we moved my aunt there they had a poor CQC report it was clear that considerable effort was being made to address the failings as has been evidenced by the latest report and our own observations.
07 October 2022
I have met the owners and staff and seen them with my wife, and have no hesitation in saying that she is being treated with dignity, care and affection - second to none. Also, the medical standards are first class.
10 August 2022
I feel safe, comfortable and well cared for here.
15 December 2021
My husband has always been treated well in the last twelve months of being in Rosedale. The home has always been most caring of him.
15 July 2019
Very happy for my mum to stay in Rosedale. Puts my mind at rest. Cosy and friendly like home from home.
04 June 2019
In 2013 I moved my father to Rosedale from the care home which he had been placed in as an emergency measure by social services. The care home in North Wales was totally unsuitable and I looked at several care homes in the area around Ross on Wye but I was most impressed with my meeting with the manager and the reassurances she gave me about the care my dad would receive. We discussed the problems that he was having with his behaviour and she suggested some ways that they would reassure him and settle him into the home. At Rosedale he has been very happy and has said many times that he likes it there and feels that the staff are kind and considerate to his needs. He also likes the food. The home is very clean and the resident's lounge and the bedrooms have plenty of light. The staff are friendly and helpful and I feel that they care about my dad and want to help him have a good quality of life. I have no problem communicating with the staff and they are always ready to discuss my dad’s problems and suggest ways to help him. I know that I can always contact the managers to discuss aspects of my dad’s care as well as talking to the manager at the home and I always get good advice. The managers are at the home one day a week and we are able to have a general chat about my dad at these times also. If I am away with work or on holiday I have every confidence that my dad will be taken care of and the doctor called if necessary. I feel that it takes a lot of strain off me to have this trust so that I can relax on holiday knowing that he is being well looked after.
21 March 2019
My father has only been a resident for a few months but during this time his physical health has improved enormously, putting on weight and taking pride in his appearance. Refurbishment of the home seems to be ongoing as there are still areas that require TLC. Some of the residents who are able could possibly benefit from a few interactive activities. Overall, we are happy with the care.
07 February 2018
Rosedale has such a lovely homely atmosphere. It is a home and not an institute. My mother says she loves living there. She feels very loved and cared for by all the staff. All the staff are amazing. They go above and beyond in their efforts to help the residents feel looked after.
01 September 2017
When we first visited this home a year ago, we were impressed with the calm and homely atmosphere which stood out in comparison to many other homes we visited. My mother in law has been a resident for 8 months now and we still like the atmosphere. All staff are very attentive to the residents' needs, they are patient, caring, friendly and creative. My mother in law and the other residents are well looked after and always seem content. All staff are not just doing a good job, they really seem to care for the residents and keep thinking of ways to make life easier for them.
06 January 2017
Rosedale is a very special place. I feel my mother is looked after so well. I feel she is treated with the most loving way by all the staff. I feel as so welcome when I arrive every day. My mother enjoys the food very much which is prepared every day in the kitchen which smells so good. I have only praise for all concerned.
05 January 2017
Both my mother (since February 2014) and my father (since October 2015) have lived and been very happy in Rosedale. Their shared room is excellent and the staff are very caring and sociable.
05 January 2017
Rosedale is a friendly happy residential home. The care staff are warm, friendly, supportive and provide a secure, safe and pleasant environment for my mother. They treat her like a friend and equal whilst looking after her needs and day to day requirements.
21 December 2016
During my friends stay at Rosedale he has been cared for exceptionally well. He is always treated with the utmost respect and dignity and is perfectly content and happy in his environment. My friend's health fluctuates from time to time but a GP or nurse is always called immediately to ensure his health and well-being. The staff are always friendly, welcoming and helpful when I visit and show him patience and kindness. My friend says " I am always being spoilt here and they help me to laugh and smile.
Latest Reviews for Rosedale
22 January 2025
My mother has been a resident of Rosedale since Spring 2024. She is in her nineties and was admitted to Rosedale as we could no longer cope with her dementia at home. She was very reluctant to enter a care home and honestly, her behaviour was quite challenging to the team. However, their care, patience, and refusal to give up are exemplary and I cannot praise them highly enough. Always friendly, informative, and respectful they have sought ways to engage my mother in difficult times. The home is spotless and the home-cooked food looks delicious. The cook is always friendly and available for a chat. When my mum has needed medical attention they have kept me fully informed throughout and discussed options sympathetically. I cannot recommend them highly enough.
25 November 2024
Throughout the year that our cousin has been a resident at Rosedale we feel that her comfort and dignity have been at the centre of her care. Her complex medical needs have been investigated and met. The manager has always kept us informed about any changes that needed to be made and has spent time with us to help us understand these changes. We have always felt that we could contact him with any concerns that we have had and have found the staff very approachable and kind. Every resident is seen as an individual with individual needs and things that they enjoy and the manager and staff make great effort to ensure that these different needs and likes are met. Our cousin's interest in gardening has been encouraged as has her enjoyment of walking. She always appears well-groomed and smart with nails beautifully painted. Meals are cooked fresh every day and smell delicious and the home is spotlessly clean. We feel that our cousin is not only safe but very well cared for.
12 February 2024
An excellent service with superb communication. Very respectful and the care of the residents taken into account from every perspective. Extremely professional to deal with and all questions dealt with in a prompt and clear manner.
30 January 2024
Choosing the right care home for a loved one can be a difficult decision. We had to make that decision for my aunt. On our initial visit to Rosedale we were impressed with the manager's perception of my aunt's circumstances and his proposals to engage the appropriate services to manage her complex condition. He ensured I was fully kept informed of all medical visits and discussions involving my aunt and always sought my opinion. I always found the carers polite and courteous and they provided excellent care for my aunt. She frequently told me how "kind" the carers were. When you come into the home you can immediately see and smell how clean it is kept. The meals are all freshly prepared and look substantial and nutritious. Sadly, my aunt passed away recently. We will forever be indebted to the manager, his wife, and each and every member of staff for their care and compassion shown towards my aunt.
26 January 2024
A friendly and caring home. The staff are very willing and helpful and the food is excellent.
08 September 2023
Excellent in every way. Initially I was a bit frightened to go to a care home after a stay in hospital however I am happy I ended up coming to Rosedale. The management husband and wife team have such passion to look after the residents and I have grown attached to the residents here at Rosedale. I have really enjoyed my walks, the beautiful garden and the staff have been great. I am kept up to date with my medical needs and appointments. I especially enjoyed my trip with other residents and staff to the town. The chef's cake is out of this world! I would like to think one day, I would like to come and visit every one again. The care staff have been very compassionate with my personal circumstances. Thank you for everything.
29 March 2023
I would not hesitate to recommend Rosedale Retirement Home. First impressions were excellent, lovely double-fronted house with a front garden full of flowers, the manager was at hand to welcome me. We had spoken previously on the phone concerning Mum to gain some insight of the family and Mum’s likes and dislikes. This broke the ice when we met up in person. Staff, brilliant, very friendly and caring. Treated with dignity. The environment was very clean. The lounge area and dining area felt cosy, a bit like home or a small cosy hotel. Mum loved her room with patio doors opening up to a pretty enclosed courtyard, again full of flowers in tubs and raised beds and a cute water feature. We liked Mum’s room too and very pleased it had her own ensuite facility. Spotless. An excellent relationship with GP surgery. Rosedale’s manager and his wife and the owners ensured that Mum’s needs were met including her favourite food and drink requirements. Nothing was too much trouble.
19 January 2023
Ideal residential situation for my aunt and we are able to visit at any time. The care is exemplary and although when we moved my aunt there they had a poor CQC report it was clear that considerable effort was being made to address the failings as has been evidenced by the latest report and our own observations.
07 October 2022
I have met the owners and staff and seen them with my wife, and have no hesitation in saying that she is being treated with dignity, care and affection - second to none. Also, the medical standards are first class.
10 August 2022
I feel safe, comfortable and well cared for here.
15 December 2021
My husband has always been treated well in the last twelve months of being in Rosedale. The home has always been most caring of him.
15 July 2019
Very happy for my mum to stay in Rosedale. Puts my mind at rest. Cosy and friendly like home from home.
04 June 2019
In 2013 I moved my father to Rosedale from the care home which he had been placed in as an emergency measure by social services. The care home in North Wales was totally unsuitable and I looked at several care homes in the area around Ross on Wye but I was most impressed with my meeting with the manager and the reassurances she gave me about the care my dad would receive. We discussed the problems that he was having with his behaviour and she suggested some ways that they would reassure him and settle him into the home. At Rosedale he has been very happy and has said many times that he likes it there and feels that the staff are kind and considerate to his needs. He also likes the food. The home is very clean and the resident's lounge and the bedrooms have plenty of light. The staff are friendly and helpful and I feel that they care about my dad and want to help him have a good quality of life. I have no problem communicating with the staff and they are always ready to discuss my dad’s problems and suggest ways to help him. I know that I can always contact the managers to discuss aspects of my dad’s care as well as talking to the manager at the home and I always get good advice. The managers are at the home one day a week and we are able to have a general chat about my dad at these times also. If I am away with work or on holiday I have every confidence that my dad will be taken care of and the doctor called if necessary. I feel that it takes a lot of strain off me to have this trust so that I can relax on holiday knowing that he is being well looked after.
21 March 2019
My father has only been a resident for a few months but during this time his physical health has improved enormously, putting on weight and taking pride in his appearance. Refurbishment of the home seems to be ongoing as there are still areas that require TLC. Some of the residents who are able could possibly benefit from a few interactive activities. Overall, we are happy with the care.
07 February 2018
Rosedale has such a lovely homely atmosphere. It is a home and not an institute. My mother says she loves living there. She feels very loved and cared for by all the staff. All the staff are amazing. They go above and beyond in their efforts to help the residents feel looked after.
01 September 2017
When we first visited this home a year ago, we were impressed with the calm and homely atmosphere which stood out in comparison to many other homes we visited. My mother in law has been a resident for 8 months now and we still like the atmosphere. All staff are very attentive to the residents' needs, they are patient, caring, friendly and creative. My mother in law and the other residents are well looked after and always seem content. All staff are not just doing a good job, they really seem to care for the residents and keep thinking of ways to make life easier for them.
06 January 2017
Rosedale is a very special place. I feel my mother is looked after so well. I feel she is treated with the most loving way by all the staff. I feel as so welcome when I arrive every day. My mother enjoys the food very much which is prepared every day in the kitchen which smells so good. I have only praise for all concerned.
05 January 2017
Both my mother (since February 2014) and my father (since October 2015) have lived and been very happy in Rosedale. Their shared room is excellent and the staff are very caring and sociable.
05 January 2017
Rosedale is a friendly happy residential home. The care staff are warm, friendly, supportive and provide a secure, safe and pleasant environment for my mother. They treat her like a friend and equal whilst looking after her needs and day to day requirements.
21 December 2016
During my friends stay at Rosedale he has been cared for exceptionally well. He is always treated with the utmost respect and dignity and is perfectly content and happy in his environment. My friend's health fluctuates from time to time but a GP or nurse is always called immediately to ensure his health and well-being. The staff are always friendly, welcoming and helpful when I visit and show him patience and kindness. My friend says " I am always being spoilt here and they help me to laugh and smile.