Submit a Review for Barchester Ross Court Care Home
Overross Close, Ross-on-Wye, HR9 7BQ
View Full Details of Barchester Ross Court Care HomeLatest Reviews for Barchester Ross Court Care Home
14 March 2025
The admission process was beautifully handled - especially as Mum was in a Stroke Unit far from Ross Court and this was just before Christmas. The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to know them extremely well. It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others? I really appreciate the fact that management were always available if you needed them. Thank you.
05 February 2025
Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents. My father has been a resident for two years and the level of care he has received has been above and beyond. I know he is both happy and well cared for and that ensures I have no concerns regarding his welfare. Keep up the good work!
31 January 2025
My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors.
23 January 2025
I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home.
05 November 2024
I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court.
21 October 2024
A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons.
09 October 2024
Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well as other residents.
02 October 2024
Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning.
23 September 2024
I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake.
23 September 2024
Every time we visit my grandmother, the staff are always so friendly and helpful. There are loads of activities to do every day and my grandmother loves it here.
23 September 2024
Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table. It was a lovely surprise and made Mum's and our day very special. Thank you to all concerned.
30 July 2024
The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families for their relatives.
12 July 2024
A lovely, warm and welcoming place. Another toilet on the ground floor would have been useful. All of the staff are amazing and very loving.
05 July 2024
Ross Court is a first-class care home. Under excellent management, the staff are brilliant and go to extraordinary lengths to ensure that my mother, and all the other residents, are comprehensively cared for, with compassion and dignity. Communications flow between myself and the home is faultless. Ross Court has a convivial atmosphere and it is always a pleasure for me to visit my mother there. Keep up the good work!
04 July 2024
It's a dream come true for my dad to be at Barchester Ross Court Care Home. Beautiful home with next-level care and facilities. All the staff are so friendly and helpful. You can see they love what they do. Love that they do activities to get the residents socialising. It helps me massively knowing Dad is being cared for 24/7. The managers at Ross Court have certainly gone the extra mile for my dad. Forever grateful.
07 June 2024
Very restful week, will try again.
16 May 2024
My mother's 98th birthday at Barchester Ross Court Care Home, an outstanding celebration, such thought and care went into the afternoon. The staff are always wonderful and since the new manager has been in place, everything has been under continuous review to see if it can be even better. Mum is very happy and extremely well cared for. I am confident that she is safe and well-stimulated too. The care she receives is second to none.
16 May 2024
My mother continues to enjoy being a resident here. Very happy! The home was happy to accommodate a family get-together, for eight people, to celebrate my mother's 98th birthday. We had a wonderful lunch and the table setting surpassed all our expectations. It was wonderful, certainly a wow factor! Also to share our celebrations with Mum's wider family, the other residents and the amazing carers.
16 May 2024
A truly wonderful fortnight of respite care. Mum loved the activities which were plentiful and she was very well cared for by all the staff. Barchester Ross Court Care Home is beautifully decorated and very comfortable. Nothing was too much trouble. I would highly recommend this superb care home to anyone.
02 May 2024
Mum stayed for a week respite care. She has been confused at times but has said she enjoyed her stay. Room, people and food are all great.
Latest Reviews for Barchester Ross Court Care Home
14 March 2025
The admission process was beautifully handled - especially as Mum was in a Stroke Unit far from Ross Court and this was just before Christmas. The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to know them extremely well. It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others? I really appreciate the fact that management were always available if you needed them. Thank you.
05 February 2025
Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents. My father has been a resident for two years and the level of care he has received has been above and beyond. I know he is both happy and well cared for and that ensures I have no concerns regarding his welfare. Keep up the good work!
31 January 2025
My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors.
23 January 2025
I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home.
05 November 2024
I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court.
21 October 2024
A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons.
09 October 2024
Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well as other residents.
02 October 2024
Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning.
23 September 2024
I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake.
23 September 2024
Every time we visit my grandmother, the staff are always so friendly and helpful. There are loads of activities to do every day and my grandmother loves it here.
23 September 2024
Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table. It was a lovely surprise and made Mum's and our day very special. Thank you to all concerned.
30 July 2024
The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families for their relatives.
12 July 2024
A lovely, warm and welcoming place. Another toilet on the ground floor would have been useful. All of the staff are amazing and very loving.
05 July 2024
Ross Court is a first-class care home. Under excellent management, the staff are brilliant and go to extraordinary lengths to ensure that my mother, and all the other residents, are comprehensively cared for, with compassion and dignity. Communications flow between myself and the home is faultless. Ross Court has a convivial atmosphere and it is always a pleasure for me to visit my mother there. Keep up the good work!
04 July 2024
It's a dream come true for my dad to be at Barchester Ross Court Care Home. Beautiful home with next-level care and facilities. All the staff are so friendly and helpful. You can see they love what they do. Love that they do activities to get the residents socialising. It helps me massively knowing Dad is being cared for 24/7. The managers at Ross Court have certainly gone the extra mile for my dad. Forever grateful.
07 June 2024
Very restful week, will try again.
16 May 2024
My mother's 98th birthday at Barchester Ross Court Care Home, an outstanding celebration, such thought and care went into the afternoon. The staff are always wonderful and since the new manager has been in place, everything has been under continuous review to see if it can be even better. Mum is very happy and extremely well cared for. I am confident that she is safe and well-stimulated too. The care she receives is second to none.
16 May 2024
My mother continues to enjoy being a resident here. Very happy! The home was happy to accommodate a family get-together, for eight people, to celebrate my mother's 98th birthday. We had a wonderful lunch and the table setting surpassed all our expectations. It was wonderful, certainly a wow factor! Also to share our celebrations with Mum's wider family, the other residents and the amazing carers.
16 May 2024
A truly wonderful fortnight of respite care. Mum loved the activities which were plentiful and she was very well cared for by all the staff. Barchester Ross Court Care Home is beautifully decorated and very comfortable. Nothing was too much trouble. I would highly recommend this superb care home to anyone.
02 May 2024
Mum stayed for a week respite care. She has been confused at times but has said she enjoyed her stay. Room, people and food are all great.