Submit a Review for Willow Bank House Residential Home
Tilesford Park, Throckmorton, Pershore, WR10 2LA
View Full Details of Willow Bank House Residential HomeLatest Reviews for Willow Bank House Residential Home
18 March 2025
My mother is a long term resident (5 years this February) at Willowbank. She has vascular dementia and her condition has progressed as would be expected. What has been consistent over this time is the kind, respectful and caring support she has received from all Willowbank carers and ancillary staff. Within a secure environment, residents are given as much freedom as is possible to move around the home and to make their own choices. There is a regular programme of activities within the main lounge and there always seems to be something entertaining happening on my weekly visits to Mum. Family engagement is always encouraged and managers and staff make themselves available for any questions and regular review meetings. The home is bright and cheerful and well maintained. Most importantly the home has as its backbone a really dedicated Manager, Deputy, Head of Care and Team Leaders who have my respect.
06 March 2025
Accompanied mum to the monthly Dementia Cafe run at Willow Bank House. As usual it was lovely. Mum really enjoyed the homemade biscuits. Lovely talking to other residents and relatives. Then went to main lounge to listen to entertainment. Mum really enjoys singing along to the songs.
05 March 2025
Mum has been in Willow Bank since September 2023. Staff are really caring to mum and really take care of her. Mum has settled in really well and I know she's safe. Always made welcome when I visited Mum.
14 January 2025
Willowbank care team are more than just a team of carers, they are extended family members who give my mom the best possible life living with Alzheimer's... My mom is given respect, love, dignity and understanding. I cannot fault the Willowbank team, they are all the best! Thank you from the bottom of my heart for all you do for my mom, even supporting my dad as he copes without her.
14 January 2025
We've always been happy with the care provided by Willow Bank. The staff are kind and very helpful with any concerns we may or may not have at the time.
02 December 2024
Staff always welcoming. We recently lost our dad who loved to visit Mum at Willowbank. Myself and my sister appreciated the kindness shown to Dad and ourselves. The care shown to Mum is wonderful and we always have good feedback when we visit and call.
30 September 2024
My mother has been a resident here at Willow Bank care home for 18 months. All the staff are absolutely wonderful. They go above and beyond to help my mom and even myself and my father. Their kindness and caring attitude shines through making my mom smile every day. The home is always clean and the food smells delicious. They're always able to answer any questions we may have with empathy and love. There is a good continuity with regular and familiar staff. The activities are wonderful, there's always something happening such as magicians, trips out, singers, animal visits and so much more. I know my mom is safe and cared for at Willow Bank care home. They are all wonderful!
27 September 2024
My mother is now thriving at Willowbank Care Home (she has been a resident for 3 years), and I truly believe this is due to the care, hard work and dedication of their wonderful team. She has integrated beautifully, making friends with both the other residents and staff alike. She particularly enjoys the various music activities they plan regularly and it's heartwarming to see her living well with dementia. I wouldn't hesitate to recommend this specialist dementia care home to anyone looking for quality care for their loved ones. Thank you, Willowbank Team, for taking such amazing care of my mum!
23 September 2024
I cannot express how grateful I am to Willow Bank the staff are unbelievably the best I could ever wish for to look after my husband. They are professional, hard-working, kind, caring and that is all of them from the office staff to the kitchen to domestic to carers they have done so much for my husband, they are his family, and they are the ones he wants to be with, they are the ones he feels safe with, they are the ones he smiles at. I can see when I go there that they all do their best and go that extra mile even if it's just to hold a resident's hand while they are upset or scared. They are always doing things to make it as enjoyable as they can for them including craft days, hairdressers, games, singers, comedians and days out and other events, in fact, they have a better social life than me. I love going to see my husband there. I can say wholeheartedly I would never want him to go anywhere else.
19 September 2024
Would recommend Willow Bank as an excellent care home for someone with dementia needs. The carers and other staff are pleasant, polite and present a happy environment for the residents. The chefs provide wonderful food and the cleanliness is very good. Lots of entertainment for all to enjoy.
19 September 2024
My mum has been at Willow Bank for the past three years. I cannot praise the staff enough, they are all exceptional. I am always fully informed regarding her care, and any questions I have are always answered fully. The atmosphere at Willow Bank is very happy, with music playing and lots of activities going on, but also quiet areas for people who like a slower pace, Dementia cafe is great to meet other families.
16 September 2024
My mum seems very happy here. She has been a resident for 2 years. The staff are very caring and attend to her every need, They are also very approachable if there is an issue. Housekeeping is very good. Her room is kept clean and the home is very pleasantly decorated. However, maybe her room could do with a lick of paint. She enjoys the frequent musical activities.
10 September 2024
My father's care has been excellent. Staff are all very friendly and take the time to get to know residents. Dad is happy living here and feels safe and well looked after. Lots of activities, singing and dancing are on offer. We recently had a family party for a big birthday for Dad and the staff were very accommodating and helpful with this - we all had a lovely time. I would certainly recommend Willow Bank as a lovely home with excellent staff and in such a peaceful setting.
20 August 2024
My husband has been at Willow Bank since June 2024. The staff are very approachable and have taken time to get to know my husband and the challenges he presents. This is a well-run home which is kept clean and tidy. I had my reservations about placing my husband here but all my worries have been allayed having seen how well cared for he is. I would recommend this home without hesitation.
07 June 2024
Relative looks really clean, tidy and happy since coming into Willow Bank. I've known him for over 30 years and this is the most calm and contented he has been in the last 4 years. He displays no anger or anxiety which he had been doing. All staff are very caring with him and he likes them all.
09 April 2024
Very pleased with care. Staff very amenable and helpful, and kind to residents.
15 March 2024
A well run residential home. Very clean and tidy. Caring helpful staff.
04 March 2024
Staff are efficient, empathetic and extremely patient. They respond in a professional yet personal manner. Staff are maintaining the dignity of the residents to the best of their ability. The facility is clean, functional and supports current research with visually stimulating environments that strengthen memories and connections for the residents. The food is nutritious, varied and of good quality.
23 January 2024
My mother has been at Willow Bank for the past 3 months. Her care has been outstanding throughout this period. Thank you so much for your continued support to my mother's family.
02 January 2024
Mum has been a resident at Willow Bank since September 2023. She settled in well from day one. The staff have always been so helpful and accommodating that they will do anything to help, also they are willing to talk things through.
Latest Reviews for Willow Bank House Residential Home
18 March 2025
My mother is a long term resident (5 years this February) at Willowbank. She has vascular dementia and her condition has progressed as would be expected. What has been consistent over this time is the kind, respectful and caring support she has received from all Willowbank carers and ancillary staff. Within a secure environment, residents are given as much freedom as is possible to move around the home and to make their own choices. There is a regular programme of activities within the main lounge and there always seems to be something entertaining happening on my weekly visits to Mum. Family engagement is always encouraged and managers and staff make themselves available for any questions and regular review meetings. The home is bright and cheerful and well maintained. Most importantly the home has as its backbone a really dedicated Manager, Deputy, Head of Care and Team Leaders who have my respect.
06 March 2025
Accompanied mum to the monthly Dementia Cafe run at Willow Bank House. As usual it was lovely. Mum really enjoyed the homemade biscuits. Lovely talking to other residents and relatives. Then went to main lounge to listen to entertainment. Mum really enjoys singing along to the songs.
05 March 2025
Mum has been in Willow Bank since September 2023. Staff are really caring to mum and really take care of her. Mum has settled in really well and I know she's safe. Always made welcome when I visited Mum.
14 January 2025
Willowbank care team are more than just a team of carers, they are extended family members who give my mom the best possible life living with Alzheimer's... My mom is given respect, love, dignity and understanding. I cannot fault the Willowbank team, they are all the best! Thank you from the bottom of my heart for all you do for my mom, even supporting my dad as he copes without her.
14 January 2025
We've always been happy with the care provided by Willow Bank. The staff are kind and very helpful with any concerns we may or may not have at the time.
02 December 2024
Staff always welcoming. We recently lost our dad who loved to visit Mum at Willowbank. Myself and my sister appreciated the kindness shown to Dad and ourselves. The care shown to Mum is wonderful and we always have good feedback when we visit and call.
30 September 2024
My mother has been a resident here at Willow Bank care home for 18 months. All the staff are absolutely wonderful. They go above and beyond to help my mom and even myself and my father. Their kindness and caring attitude shines through making my mom smile every day. The home is always clean and the food smells delicious. They're always able to answer any questions we may have with empathy and love. There is a good continuity with regular and familiar staff. The activities are wonderful, there's always something happening such as magicians, trips out, singers, animal visits and so much more. I know my mom is safe and cared for at Willow Bank care home. They are all wonderful!
27 September 2024
My mother is now thriving at Willowbank Care Home (she has been a resident for 3 years), and I truly believe this is due to the care, hard work and dedication of their wonderful team. She has integrated beautifully, making friends with both the other residents and staff alike. She particularly enjoys the various music activities they plan regularly and it's heartwarming to see her living well with dementia. I wouldn't hesitate to recommend this specialist dementia care home to anyone looking for quality care for their loved ones. Thank you, Willowbank Team, for taking such amazing care of my mum!
23 September 2024
I cannot express how grateful I am to Willow Bank the staff are unbelievably the best I could ever wish for to look after my husband. They are professional, hard-working, kind, caring and that is all of them from the office staff to the kitchen to domestic to carers they have done so much for my husband, they are his family, and they are the ones he wants to be with, they are the ones he feels safe with, they are the ones he smiles at. I can see when I go there that they all do their best and go that extra mile even if it's just to hold a resident's hand while they are upset or scared. They are always doing things to make it as enjoyable as they can for them including craft days, hairdressers, games, singers, comedians and days out and other events, in fact, they have a better social life than me. I love going to see my husband there. I can say wholeheartedly I would never want him to go anywhere else.
19 September 2024
Would recommend Willow Bank as an excellent care home for someone with dementia needs. The carers and other staff are pleasant, polite and present a happy environment for the residents. The chefs provide wonderful food and the cleanliness is very good. Lots of entertainment for all to enjoy.
19 September 2024
My mum has been at Willow Bank for the past three years. I cannot praise the staff enough, they are all exceptional. I am always fully informed regarding her care, and any questions I have are always answered fully. The atmosphere at Willow Bank is very happy, with music playing and lots of activities going on, but also quiet areas for people who like a slower pace, Dementia cafe is great to meet other families.
16 September 2024
My mum seems very happy here. She has been a resident for 2 years. The staff are very caring and attend to her every need, They are also very approachable if there is an issue. Housekeeping is very good. Her room is kept clean and the home is very pleasantly decorated. However, maybe her room could do with a lick of paint. She enjoys the frequent musical activities.
10 September 2024
My father's care has been excellent. Staff are all very friendly and take the time to get to know residents. Dad is happy living here and feels safe and well looked after. Lots of activities, singing and dancing are on offer. We recently had a family party for a big birthday for Dad and the staff were very accommodating and helpful with this - we all had a lovely time. I would certainly recommend Willow Bank as a lovely home with excellent staff and in such a peaceful setting.
20 August 2024
My husband has been at Willow Bank since June 2024. The staff are very approachable and have taken time to get to know my husband and the challenges he presents. This is a well-run home which is kept clean and tidy. I had my reservations about placing my husband here but all my worries have been allayed having seen how well cared for he is. I would recommend this home without hesitation.
07 June 2024
Relative looks really clean, tidy and happy since coming into Willow Bank. I've known him for over 30 years and this is the most calm and contented he has been in the last 4 years. He displays no anger or anxiety which he had been doing. All staff are very caring with him and he likes them all.
09 April 2024
Very pleased with care. Staff very amenable and helpful, and kind to residents.
15 March 2024
A well run residential home. Very clean and tidy. Caring helpful staff.
04 March 2024
Staff are efficient, empathetic and extremely patient. They respond in a professional yet personal manner. Staff are maintaining the dignity of the residents to the best of their ability. The facility is clean, functional and supports current research with visually stimulating environments that strengthen memories and connections for the residents. The food is nutritious, varied and of good quality.
23 January 2024
My mother has been at Willow Bank for the past 3 months. Her care has been outstanding throughout this period. Thank you so much for your continued support to my mother's family.
02 January 2024
Mum has been a resident at Willow Bank since September 2023. She settled in well from day one. The staff have always been so helpful and accommodating that they will do anything to help, also they are willing to talk things through.