Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Bracken House

stars
stars 17 January 2025
I yesterday had the pleasure of having lunch with my dear husband - which meant so much as my family are far away. As always the staff were marvellous - I was treated like "royalty" as I am on each visit. Having worked in the NHS for 40 years I have never experienced such wonderful care. These people are living angels.
Review from Nora P (Partner of Resident/Service User)
stars
stars 04 July 2024
My lovely aunt passed on 6th May 2024. She'd been living at Bracken House for nearly 6 years. I know we wouldn't have had her with us for as long as we did without the love and care she received at Bracken. She settled in beautifully. The staff have been amazing, nothing was ever too much trouble, my aunt's comfort was paramount. I knew she was in safe hands and if she was ever under the weather the staff would always call me to let me know and keep me updated as to her progress. I can fully recommend Bracken House, I'm so grateful to the management and all the staff for the wonderful care they've given to my aunt.
Review from M S (Niece of Resident/Service User)