Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Waterloo House and Avon Lodge

stars
stars 11 November 2019
Mum spent her final 14 months in Waterloo House. She settled well and was very happy as all the staff looked after her with compassion and friendship. She really felt like it was her home and enjoyed the activities and socialising with the staff and other residents. All the staff were very caring and treated her with dignity at all times. They were particularly kind in her last few weeks. The family are very grateful to Waterloo for looking after Mum so well.
Review from Beverly H (Daughter of Resident/Service User)
stars
stars 29 September 2016
My Mum spent the last 22 months of her life at Waterloo, not only was she treated with great care, respect and love, the family were always and still are made very welcome, making it a relaxing, comfortable and friendly place to visit. The staff have so much compassion and love for the residents.
Review from Dawn P (Daughter of Resident/Service User)