Submit a Review for West Hallam Care Home
8 Newdigate Street, West Hallam, Ilkeston, DE7 6GZ
View Full Details of West Hallam Care HomeLatest Reviews for West Hallam Care Home
09 September 2024
I have spent 2 weeks here recovering from surgery. I have been really well looked after and made to feel welcome. There was a tempting choice of meals every day, a comfortable room always kept clean. All staff were pleasant, polite and made to feel nothing was too much trouble. I would certainly recommend West Hallam Care Home.
03 September 2024
My mother came here after having a hip replacement. She has been very well looked after. All the staff have treated her with respect and care.
26 March 2024
Thank you to all the amazing staff at West Hallam Care Home for taking such great care of my Mum for the 3 months that she was with you for respite care. On every occasion that I visited, I found the staff to be immensely welcoming, thoughtful, and kind and they were always on the ball with Mum’s medication and condition changes. The setting itself is very clean, friendly, and calm not to mention a great range of activities, along with encouragement to participate. Should my Mum need further respite care or a permanent placement I wouldn’t hesitate to choose West Hallam Care Home again knowing that she herself was very happy with her care.
15 March 2024
My father came in for respite care for 1 week. This was a very difficult decision for us but all our worries were avidly resolved as the care my father received was second to none. He was cared for and all his care needs were met. He was clean and made to feel very welcome. You all do a fantastic job, keep up the amazing work you all do.
14 March 2024
The decision for Mum to move into care was a difficult one. We looked around West Hallam and were greeted with a smile. The residents seemed content. Six months on we know it was the right decision, Mum is settled, well-fed and warm. She has engaged in numerous activities put in place by the team and enjoyed visits out to cafes, dancing and the pantomime just like her old life.
14 March 2024
After visiting many other larger care homes we visited West Hallam Care Home and found it to be warm, welcoming and most of all homely. It was an easy decision and process with the support of the staff. Mum settled really quickly, she is happy and smiling whenever we visit. She is obviously well cared for and the staff are extremely engaging with her. The activities program is fabulous and varies on a week-to-week basis. The staff deserve a 5-star rating, they are so kind and accommodating with nothing being too much trouble.
14 March 2024
No issues with the care home and have supported my mother very well during difficult times. So thanks to all the staff for their hard work.
26 January 2024
I cannot express how grateful we are, as a family, of the care Mum received. The staff were kind and compassionate and always went the extra mile. Mum was looked after with dignity and the staff and residents became like a second family. At the end of Mum's life, the love and empathy shown to us all was really appreciated. All I can say is thank you!
24 January 2024
My neighbour has been in the Care Home since December 2023, I visit most days and can see she is being well looked after. The room is always clean and warm, also bed linen changed everyday. They always try and encourage her to eat and drink, the food looks good. The staff are very friendly and always happy to help with any questions and queries I have. The lounge and dining areas are bright, and welcoming and can see activities going on if the residents want to join in.
24 January 2024
We needed emergency care for my mum after she flooded her house and we were able to get her in very quickly. The home is very nice and all the staff I have come into contact with have been amazing, my mum seems to have settled really well.
03 October 2023
Friendly staff. Queries answered promptly. Lovely to see activities. Include families like the summer fair. Residents look well presented.
25 September 2023
The staff work hard and communicate well with each other, the residents, and their relations. There's an excellent variety of activities for those interested in engaging. Cleanliness, safety, and routines are always maintained to a high level. My mother looks well and I trust that medical needs, and hygiene levels are honoured.
21 September 2023
My mother has been living at West Hallam Care Home for less than 2 weeks, previously having resided at two local nursing homes. I cannot believe the difference in her demeanour. She is happy and contented for the first time in two years. The management is superb, really hands-on and very caring. The staff are all extremely friendly and obviously care very much about the residents. The food is very good and the general care of my mum is excellent. What a relief to at least find somewhere very good.
17 July 2023
My mother-in-law had been at West Hallam Care Home for approx 12 months before she passed away. The staff are all very supportive and promote independence, whilst maintaining dignity and privacy. They promote enrichment into their lives by offering a range of activities and outings. She had a fabulous 12 months, building relationships with other residents and staff. Her quality of life was excellent and fulfilled even though she had dementia and other health conditions. I would recommend this home to anyone that wants the best for their loved one.
27 February 2023
My mum has been a resident since February 2022. The staff are amazing - they care for my mum both physically and emotionally. They treat her with dignity, kindness and affection. I have found them very welcoming on my visits, happy to help and answer any questions. It was a difficult decision to place my mum in a care home but I have no doubts that she is in the right place, with the right people.
10 February 2023
The care home is very clean and tidy. The staff and manager are very nice people to talk to and very helpful. The food is good - a lot to choose from.
31 January 2023
My dad was so happy at West Hallam. All the staff were absolutely fabulous. They looked after him and cared for him so well. There is a real family ethos in the home. My dad loved his room, which was very comfortable. Dad enjoyed taking part in a full range of activities in the home. I absolutely recommend West Hallam Care Home.
08 December 2022
My wife went into West Hallam Care Home for respite care. The staff were kind and looked after her well. The home is not custom-built and does have narrow corridors and a number of doors which can be a bit confusing. Nevertheless, the home I am sure did their best to make my wife's stay a pleasant one. My wife, who has Alzheimer's, does need a lot of interaction and likes to walk which no home could give without one-to-one care, which no home could give.
02 December 2022
Mum went into West Hallam Care Home for respite, the care and attention to the smallest detail have been wonderful. She was depressed, lonely and apprehensive but the team managed to turn this around and she is now happy and contented. Nothing is too much trouble for any of them. I would thoroughly recommend this home to anyone who finds themselves in our situation and for the care and commitment shown by staff to all residents.
30 November 2022
I have nothing but praise for the West Hallam Care Home. The staff and the management are genuinely, caring and it shows in all sorts of ways. The team are professional, effective, thoughtful, and compassionate. My Dad often comments how well he is looked after and how kind people are. Big thank you and well done!
Latest Reviews for West Hallam Care Home
09 September 2024
I have spent 2 weeks here recovering from surgery. I have been really well looked after and made to feel welcome. There was a tempting choice of meals every day, a comfortable room always kept clean. All staff were pleasant, polite and made to feel nothing was too much trouble. I would certainly recommend West Hallam Care Home.
03 September 2024
My mother came here after having a hip replacement. She has been very well looked after. All the staff have treated her with respect and care.
26 March 2024
Thank you to all the amazing staff at West Hallam Care Home for taking such great care of my Mum for the 3 months that she was with you for respite care. On every occasion that I visited, I found the staff to be immensely welcoming, thoughtful, and kind and they were always on the ball with Mum’s medication and condition changes. The setting itself is very clean, friendly, and calm not to mention a great range of activities, along with encouragement to participate. Should my Mum need further respite care or a permanent placement I wouldn’t hesitate to choose West Hallam Care Home again knowing that she herself was very happy with her care.
15 March 2024
My father came in for respite care for 1 week. This was a very difficult decision for us but all our worries were avidly resolved as the care my father received was second to none. He was cared for and all his care needs were met. He was clean and made to feel very welcome. You all do a fantastic job, keep up the amazing work you all do.
14 March 2024
The decision for Mum to move into care was a difficult one. We looked around West Hallam and were greeted with a smile. The residents seemed content. Six months on we know it was the right decision, Mum is settled, well-fed and warm. She has engaged in numerous activities put in place by the team and enjoyed visits out to cafes, dancing and the pantomime just like her old life.
14 March 2024
After visiting many other larger care homes we visited West Hallam Care Home and found it to be warm, welcoming and most of all homely. It was an easy decision and process with the support of the staff. Mum settled really quickly, she is happy and smiling whenever we visit. She is obviously well cared for and the staff are extremely engaging with her. The activities program is fabulous and varies on a week-to-week basis. The staff deserve a 5-star rating, they are so kind and accommodating with nothing being too much trouble.
14 March 2024
No issues with the care home and have supported my mother very well during difficult times. So thanks to all the staff for their hard work.
26 January 2024
I cannot express how grateful we are, as a family, of the care Mum received. The staff were kind and compassionate and always went the extra mile. Mum was looked after with dignity and the staff and residents became like a second family. At the end of Mum's life, the love and empathy shown to us all was really appreciated. All I can say is thank you!
24 January 2024
My neighbour has been in the Care Home since December 2023, I visit most days and can see she is being well looked after. The room is always clean and warm, also bed linen changed everyday. They always try and encourage her to eat and drink, the food looks good. The staff are very friendly and always happy to help with any questions and queries I have. The lounge and dining areas are bright, and welcoming and can see activities going on if the residents want to join in.
24 January 2024
We needed emergency care for my mum after she flooded her house and we were able to get her in very quickly. The home is very nice and all the staff I have come into contact with have been amazing, my mum seems to have settled really well.
03 October 2023
Friendly staff. Queries answered promptly. Lovely to see activities. Include families like the summer fair. Residents look well presented.
25 September 2023
The staff work hard and communicate well with each other, the residents, and their relations. There's an excellent variety of activities for those interested in engaging. Cleanliness, safety, and routines are always maintained to a high level. My mother looks well and I trust that medical needs, and hygiene levels are honoured.
21 September 2023
My mother has been living at West Hallam Care Home for less than 2 weeks, previously having resided at two local nursing homes. I cannot believe the difference in her demeanour. She is happy and contented for the first time in two years. The management is superb, really hands-on and very caring. The staff are all extremely friendly and obviously care very much about the residents. The food is very good and the general care of my mum is excellent. What a relief to at least find somewhere very good.
17 July 2023
My mother-in-law had been at West Hallam Care Home for approx 12 months before she passed away. The staff are all very supportive and promote independence, whilst maintaining dignity and privacy. They promote enrichment into their lives by offering a range of activities and outings. She had a fabulous 12 months, building relationships with other residents and staff. Her quality of life was excellent and fulfilled even though she had dementia and other health conditions. I would recommend this home to anyone that wants the best for their loved one.
27 February 2023
My mum has been a resident since February 2022. The staff are amazing - they care for my mum both physically and emotionally. They treat her with dignity, kindness and affection. I have found them very welcoming on my visits, happy to help and answer any questions. It was a difficult decision to place my mum in a care home but I have no doubts that she is in the right place, with the right people.
10 February 2023
The care home is very clean and tidy. The staff and manager are very nice people to talk to and very helpful. The food is good - a lot to choose from.
31 January 2023
My dad was so happy at West Hallam. All the staff were absolutely fabulous. They looked after him and cared for him so well. There is a real family ethos in the home. My dad loved his room, which was very comfortable. Dad enjoyed taking part in a full range of activities in the home. I absolutely recommend West Hallam Care Home.
08 December 2022
My wife went into West Hallam Care Home for respite care. The staff were kind and looked after her well. The home is not custom-built and does have narrow corridors and a number of doors which can be a bit confusing. Nevertheless, the home I am sure did their best to make my wife's stay a pleasant one. My wife, who has Alzheimer's, does need a lot of interaction and likes to walk which no home could give without one-to-one care, which no home could give.
02 December 2022
Mum went into West Hallam Care Home for respite, the care and attention to the smallest detail have been wonderful. She was depressed, lonely and apprehensive but the team managed to turn this around and she is now happy and contented. Nothing is too much trouble for any of them. I would thoroughly recommend this home to anyone who finds themselves in our situation and for the care and commitment shown by staff to all residents.
30 November 2022
I have nothing but praise for the West Hallam Care Home. The staff and the management are genuinely, caring and it shows in all sorts of ways. The team are professional, effective, thoughtful, and compassionate. My Dad often comments how well he is looked after and how kind people are. Big thank you and well done!