Submit a Review for Regency Care Home
Queensferry Gardens, Shelton Lock, Derby, DE24 9JR
View Full Details of Regency Care HomeLatest Reviews for Regency Care Home
20 July 2023
Mum's care was outstanding and caring - which was all I wanted, the food and cleanliness was excellent - it's not a 5-star hotel which some places make out to be - however, it was more than adequate. A few months into Mum's care- an entertainment person started and this in my opinion made an enormous contribution to the residents well being and mood, this made trips available and also one-to-one trips if appropriate for the resident, as well as singers on site and games etc. I hope this still happens. Mum had dementia, all the staff stood in line for Mum's funeral car and four members attended the funeral itself.
05 July 2023
Always very friendly and nothing is too much trouble for the residents if they anything.
05 July 2023
Excellent - always a cup of tea or coffee when you visit. Mum is happy and kept clean. Staff very helpful.
09 November 2022
I took Mum out to see a friend today for a cuppa. Whilst out, she suddenly started leaning to the left in her wheelchair. I managed, with difficulty, to get her into the car and drove her back to the home. On arrival, I couldn't get her out of the car because she was leaning against the door. I managed to attract the attention of one of the carers and he was an absolute star. He helped me get her out of the car, took her into the home, settled her and took her obs. He just took control of the entire situation. The paramedics were called, and he stayed with her until they arrived and looked after her. It was thought that she had had a TIA, however, she refused to go to hospital and the ambulance crew explained to the carer exactly what to do and when. I certainly would have struggled today if he had not been there.
16 September 2022
My mum came to Queensferry Court on a short-term basis, with the possibility of it being permanent. Unfortunately, Mum deteriorated and passed away within a month. I found the staff caring, efficient and very easy to talk to.
16 May 2022
There are some very kind, conscientious carers at Queensferry Court who I would like to have named as they helped mum and me cope with her two-week stay. Their positive and valuable contributions are undermined by a system that fails to enforce standards and therefore turns a blind eye to unkind and inefficient practices. Communication about and recorded information of the residents is inconsistent. It took some time for the fact my mum was vegetarian to be documented and observed. Despite the GP prescribing enteric-coated low-dose aspirin, it had not been sourced a week later. When I voiced my concerns to the manager he listened for less than 5 minutes, scribbled a few things down then made excuses and left. He gave me no explanations or solutions. We express thanks to those who truly cared for mum, and they will know who they are. The unkind, dismissive, and generally impatient attitudes which mum encountered, especially at night, should be thwarted by active management which enforces standards.
07 January 2022
Lovely care home. Staff are always pleasant and polite, and make you feel welcome when we visit mum. Mum has really settled here and always is happy when we visit her. Would highly recommend this home. Really wonderful place.
07 January 2022
Staff are always helpful, keeping me well informed on my mum.
07 January 2022
My mother is so happy here, even though it's been a short time. Clean and enough staff on duty at all times. My mother is being looked after to all her needs - including her medication. Staff are welcoming to visitings from all my mother's family including the family pod.
06 January 2022
My husband has been in this nursing home for just five weeks. He went in with several health issues, which were not addressed at his last care home. He has been on medication and treatment, having had visits from the local matron and GP. The manager, nurses and carers at Queensferry Court are all excellent, kind, caring and attentive, and I cannot recommend them highly enough. I wish I had moved him there months ago and am happy he is now being well cared for.
26 May 2021
What a lovely care home! All the staff I have spoken to are very friendly, caring and kind. Nothing is ever too much trouble. I visited the home twice to visit a dear friend of mine who was staying there for a couple of weeks before returning home. We were a little sceptical that our friend would improve enough to return home in the short space of 2 weeks, but she did! Somehow, with their input, our friend was fit and well enough after just 10 days, to return home with a care package. We cannot thank Queensferry Court enough for all they did for our friend. She has no family, only us, and we would not think twice about having to bring her back to this home, if ever needed. Would give more stars if we could.
24 July 2020
My dad was taken to Queensferry Court from Derby Royal Hospital. He was recovering from a broken hip but the associated trauma had severely affected his dementia and was clearly nearing the end of his life. He was at Queensferry for approx 2 weeks and during that time was extremely well cared for. Due to Covid-19 restrictions, we were unable to visit however the level of communication and feedback that we received was excellent at all times. I am happy that my dad was in the best possible place when he died and I would like to thank all at Queensferry Court for their all-round caring attitude.
Latest Reviews for Regency Care Home
20 July 2023
Mum's care was outstanding and caring - which was all I wanted, the food and cleanliness was excellent - it's not a 5-star hotel which some places make out to be - however, it was more than adequate. A few months into Mum's care- an entertainment person started and this in my opinion made an enormous contribution to the residents well being and mood, this made trips available and also one-to-one trips if appropriate for the resident, as well as singers on site and games etc. I hope this still happens. Mum had dementia, all the staff stood in line for Mum's funeral car and four members attended the funeral itself.
05 July 2023
Always very friendly and nothing is too much trouble for the residents if they anything.
05 July 2023
Excellent - always a cup of tea or coffee when you visit. Mum is happy and kept clean. Staff very helpful.
09 November 2022
I took Mum out to see a friend today for a cuppa. Whilst out, she suddenly started leaning to the left in her wheelchair. I managed, with difficulty, to get her into the car and drove her back to the home. On arrival, I couldn't get her out of the car because she was leaning against the door. I managed to attract the attention of one of the carers and he was an absolute star. He helped me get her out of the car, took her into the home, settled her and took her obs. He just took control of the entire situation. The paramedics were called, and he stayed with her until they arrived and looked after her. It was thought that she had had a TIA, however, she refused to go to hospital and the ambulance crew explained to the carer exactly what to do and when. I certainly would have struggled today if he had not been there.
16 September 2022
My mum came to Queensferry Court on a short-term basis, with the possibility of it being permanent. Unfortunately, Mum deteriorated and passed away within a month. I found the staff caring, efficient and very easy to talk to.
16 May 2022
There are some very kind, conscientious carers at Queensferry Court who I would like to have named as they helped mum and me cope with her two-week stay. Their positive and valuable contributions are undermined by a system that fails to enforce standards and therefore turns a blind eye to unkind and inefficient practices. Communication about and recorded information of the residents is inconsistent. It took some time for the fact my mum was vegetarian to be documented and observed. Despite the GP prescribing enteric-coated low-dose aspirin, it had not been sourced a week later. When I voiced my concerns to the manager he listened for less than 5 minutes, scribbled a few things down then made excuses and left. He gave me no explanations or solutions. We express thanks to those who truly cared for mum, and they will know who they are. The unkind, dismissive, and generally impatient attitudes which mum encountered, especially at night, should be thwarted by active management which enforces standards.
07 January 2022
Lovely care home. Staff are always pleasant and polite, and make you feel welcome when we visit mum. Mum has really settled here and always is happy when we visit her. Would highly recommend this home. Really wonderful place.
07 January 2022
Staff are always helpful, keeping me well informed on my mum.
07 January 2022
My mother is so happy here, even though it's been a short time. Clean and enough staff on duty at all times. My mother is being looked after to all her needs - including her medication. Staff are welcoming to visitings from all my mother's family including the family pod.
06 January 2022
My husband has been in this nursing home for just five weeks. He went in with several health issues, which were not addressed at his last care home. He has been on medication and treatment, having had visits from the local matron and GP. The manager, nurses and carers at Queensferry Court are all excellent, kind, caring and attentive, and I cannot recommend them highly enough. I wish I had moved him there months ago and am happy he is now being well cared for.
26 May 2021
What a lovely care home! All the staff I have spoken to are very friendly, caring and kind. Nothing is ever too much trouble. I visited the home twice to visit a dear friend of mine who was staying there for a couple of weeks before returning home. We were a little sceptical that our friend would improve enough to return home in the short space of 2 weeks, but she did! Somehow, with their input, our friend was fit and well enough after just 10 days, to return home with a care package. We cannot thank Queensferry Court enough for all they did for our friend. She has no family, only us, and we would not think twice about having to bring her back to this home, if ever needed. Would give more stars if we could.
24 July 2020
My dad was taken to Queensferry Court from Derby Royal Hospital. He was recovering from a broken hip but the associated trauma had severely affected his dementia and was clearly nearing the end of his life. He was at Queensferry for approx 2 weeks and during that time was extremely well cared for. Due to Covid-19 restrictions, we were unable to visit however the level of communication and feedback that we received was excellent at all times. I am happy that my dad was in the best possible place when he died and I would like to thank all at Queensferry Court for their all-round caring attitude.