Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Alexandra House

stars
stars 03 May 2021
Outstanding care and compassion for the residents. Very effective communication with residents families. High standard of safety and cleanliness. Would 100% recommend this lovely care home and have done.
Review from Debbie (Daughter-in-law of Resident/Service User)
stars
stars 26 November 2018
Friendly, welcoming home with caring professional staff. My grandma went to the home when she was 90. She was very used to being on her own but could no longer take care of herself. Visiting her in her room is like going to a her home or a bed/breakfast. The staff are warm and welcoming and unlike other homes, I have visited for other relatives, the staff rarely change. They now know my grandma like I do. My grandmas is currently receiving ‘end of life care’ and I couldn't be any more reassured and at ease with the way she is being looked after. The staff show her care and concern as well as amazing patience and expertise. I'm glad my grandma is being looked after there - better care than I could hope to provide. Thanks go to all the staff there and the owner (who I am sure is a strong influence in the ethos of the home).
Review from Sarah W (Daughter of Resident/Service User)