Submit a Review for Broadoak Lodge
Sandy Lane, Melton Mowbray, LE13 0AN
View Full Details of Broadoak LodgeLatest Reviews for Broadoak Lodge
19 February 2024
They neglect their residents making residents wait long periods of time to go to the toilet after being asked several times to do so. Also one of the managers lies about a situation after speaking to social services telling me it is not true. Also, all the wheelchairs are all knackered and not fit for purpose. My mum's brand new wheelchair has been replaced with a broken one. In my view, the place should be closed down.
15 May 2023
My mum spent her last 8 weeks here after being discharged from hospital. She was not strong enough to return home. I stayed with her for her last two nights as she slipped away and the staff were so kind to both Mum and me.
07 May 2022
The staff are extremely polite, professional and always attentive. I am extremely happy with the treatment of care she’s receiving and since being there has improved her quality of life. Management is fantastic and I would highly recommend this home to anyone who asks.
19 July 2019
This review is based from March 2018 to May 2019. I found the staff to be very thoughtful and caring and that nothing was too much trouble in making my friend feel comfortable and safe. The staff are very committed to the welfare of their users and being a smaller care home, they are able to give a very personal touch. When visiting, I found the staff always very welcoming and able to answer any queries I had regarding the well-being of my friend and I will always be grateful to them all for the genuine kindness shown to myself and my friend. Thank you all.
18 July 2019
My Grandma was a Broadoak for just a short 14 months, she loved every minute of it. The staff are extremely polite and caring, and easy to get on with but very professional at the same time. If you ever have a problem you can talk to any of the members of staff and they will sort it straight the way. Towards the end when my grandma was getting poorly the staff would sit with her day in day out and the would always go beyond to look after her! Broadoak Lodge has the best manager! She always has a smile on her face and very approachable, she is just an amazing lady! I would highly recommend Broadoak Lodge!
Latest Reviews for Broadoak Lodge
19 February 2024
They neglect their residents making residents wait long periods of time to go to the toilet after being asked several times to do so. Also one of the managers lies about a situation after speaking to social services telling me it is not true. Also, all the wheelchairs are all knackered and not fit for purpose. My mum's brand new wheelchair has been replaced with a broken one. In my view, the place should be closed down.
15 May 2023
My mum spent her last 8 weeks here after being discharged from hospital. She was not strong enough to return home. I stayed with her for her last two nights as she slipped away and the staff were so kind to both Mum and me.
07 May 2022
The staff are extremely polite, professional and always attentive. I am extremely happy with the treatment of care she’s receiving and since being there has improved her quality of life. Management is fantastic and I would highly recommend this home to anyone who asks.
19 July 2019
This review is based from March 2018 to May 2019. I found the staff to be very thoughtful and caring and that nothing was too much trouble in making my friend feel comfortable and safe. The staff are very committed to the welfare of their users and being a smaller care home, they are able to give a very personal touch. When visiting, I found the staff always very welcoming and able to answer any queries I had regarding the well-being of my friend and I will always be grateful to them all for the genuine kindness shown to myself and my friend. Thank you all.
18 July 2019
My Grandma was a Broadoak for just a short 14 months, she loved every minute of it. The staff are extremely polite and caring, and easy to get on with but very professional at the same time. If you ever have a problem you can talk to any of the members of staff and they will sort it straight the way. Towards the end when my grandma was getting poorly the staff would sit with her day in day out and the would always go beyond to look after her! Broadoak Lodge has the best manager! She always has a smile on her face and very approachable, she is just an amazing lady! I would highly recommend Broadoak Lodge!