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Church Lane, Barwell, Hinckley, Leicester, LE9 8DG
View Full Details of Harvey HouseLatest Reviews for Harvey House
27 December 2024
Mum appears to be well looked after but feel over the past few months her care has not been as consistent as it was. Perhaps due to new staff or understaffed, I couldn't say. Staff are friendly and if I ask a question a problem or query is dealt with - but should I need to ask? The property itself needs a bit of TLC and money spent on it, not just the outside but also some of the residents' rooms which can be poor quality. Overall we know she is safe and generally well looked after which is why she is still there.
25 December 2024
My mum is a very private person and sometimes struggles with being in the home. The staff care and treat Mum with the utmost dignity. They go beyond, they chat to her and when she's having a bad day really try to get to what the problem is. In August Mum was gravely ill with doctors suggesting that she went to the hospital, giving end of life care Mum did not want to go! The doctor then said the hospital would make her too anxious. The staff without doubt cared and loved and Mum is getting ready for Christmas. The cake they made for her 94th was brilliant. They know and love my mum dearly. Cannot thank them enough. Xxk
24 December 2024
I am pleased to see my father is less distressed recently and credit the staff for that. Thank you. Points I think you could act upon: Recently, the activities lady was absent for a long time and the programme was vastly curtailed. Residents, like my father, greatly rely on the interactions she provides but you did not seem to have an effective cover plan. My father has been a churchman for 84 years. The coffee shop in the church across the road is now a main (almost obsessive) focus of his week. Yet despite more than £4500 pm in fees, he cannot reliably get there unless I pay a separate external carer to take him. This seems unreasonable as the trip is advertised by yourselves as one of the activities. My father is frequently dressed in clothes which are not his. Washing machine breakdown is given as the reason for many months. The community areas are much better decorated than his room. The advertised trips out are virtually non-existent. The garden needs considerable work.
11 July 2023
Since Mum moved into Harvey House last year I have nothing but praise for all the staff. They have been supportive, caring and helpful. Even after Mum's care needs have changed quickly over the last year, the staff and home have done everything to help make her comfortable. It's a safe environment and as a family we can relax knowing Mum is happy, safe and extremely well cared for.
11 July 2023
Staff very good no complaints.
20 June 2023
Page it off very well with things to do. We feel this is probably one of the better care homes.
16 June 2023
The care and support my mum has received since being in Harvey House has been a high standard of care, they are always kind and treat residents with respect. They are always welcoming to family members and friends and help with any issues raised promptly. My mum always says the meals are good and she is in better health since being at Harvey House. Rooms need an update and the exterior of the building needs some TLC but everywhere always looks hygienically spotless.
12 January 2023
Over the last ten months, I found excellent care and improved mobility, and all staff were very caring and courteous. Residents' welfare is a priority to all members of staff. A clean and very well-kept care home. Excellent food and service, very safe for all residents. I can relax at home and know my wife of 56 years is being well looked after and is safe.
06 December 2022
On a visit after the home had to reduce access due to a staff member and a resident tested positive for Covid, I was allowed to visit as an essential carer. I had to prove evidence of LFT being done and had to wear appropriate PPE! The staff were also aware this event would add to Mum's confusion but were managing this well.
06 December 2022
I am happy with the service of Harvey House Care Home. Staff always try to accommodate what you want/ Most of the staff have a cheerful attitude. I like the light from outside that gets into the home and the spaciousness.
01 April 2022
In my view of how things have been, I feel that the care home has been really supportive. Kept us in contact with a view to any changes that have occurred. The care staff and management have been very good and have done their best in a very trying time.
05 June 2019
My mother spent the last four years of her life in Harvey House following a diagnosis of dementia and her general fraility which led to her having many falls. I cannot praise the care that she received during her time at Harvey house enough. The staff cared for her every need. She was treated with respect and affection and I know that the improvement in her health which followed her move there was down to their meticulous work. As her memory deteriorated further the activities on offer provided stimulation which gave glimpses of her in younger days. I will ever be grateful for the care they gave and the way that she was able to end her life peacefully. The staff were extremely supportive of my father when he visited my mother during these four years and cared equally well for him in the last 7 weeks of his life, when he was able to join her in Harvey House.
09 August 2018
My father is very happy in Harvey House. We have had a few issues since my father moved in, these have been dealt with to our satisfaction. However, some of them could have been avoided. For example, my father is on a special diet. Sometimes one member of staff would give him the wrong food and it has been known that another staff member has taken this food off him, against his will. This leads him to go on a hunger strike for the rest of the day. I feel that most of the issues here arise from a lack of training/order. There is a lot of passing the book when questioned. Although we feel that most of the staff are helpful, caring and good at their job, some of the staff are unprofessional and can be rude at times. Personally, I would not want to reside at Harvey House in my old age.
10 July 2018
The above named care home is exceptionally good. All of the staff and carers are always on hand to help and guide the residents. Nothing is too much trouble. Any questions are answered promptly and needs are met. The place is clean and tidy and always looks light and airy. The staff are very professional and seem genuinely caring towards all of the residents. Excellent.
30 May 2018
Extremely pleased with the way the staff treat mother, very caring and professional. I'm always asked if I would like a drink and nothing is too much trouble when I enquire about mother’s general health. I feel she is treated with the utmost dignity. The food always looks amazing too. Well done to all concerned.
01 May 2018
Since my mother entered Harvey House, I have nothing but praise for the staff and management. I am regularly updated on any health issues arising. I witness that she is clean, well-kept, fed, clothed and interacted with, far better than I was able to cope with at home. As her needs have changed, such changes have been acted on swiftly to maximise her independence and preserve her dignity. The continuity of staffing is vital and provides me with peace of mind.
01 May 2018
Both myself and my wife are very pleased with Harvey House. Visiting my mother in law in the home is a very nice experience. It is warm comfortable and well decorated. The staff are very caring, very helpful, and nothing is too much trouble. My mother in law is happy, contented and enjoys the food. The other residents seem to be doing well also, which is corroborated in conversations we have with members of their families. Would certainly recommend to anyone.
01 May 2018
A very caring home. My mum was very happy there. The staff were excellent. Nothing is too much trouble. We couldn't have found a better care home. Everyone from the cleaners to the matron were helpful, kind and extremely patient. Top marks to everyone at Harvey House.
01 May 2018
My mother is extremely well looked after. The staff are very caring and obviously enjoy their work. The love that is shown to the residents really shows through. I feel 100% happy with this home and feel very lucky that my mother is being looked after here in her final years.
01 May 2018
Generally very good. Have had one upset but this was quickly sorted out quite satisfactorily.
Latest Reviews for Harvey House
27 December 2024
Mum appears to be well looked after but feel over the past few months her care has not been as consistent as it was. Perhaps due to new staff or understaffed, I couldn't say. Staff are friendly and if I ask a question a problem or query is dealt with - but should I need to ask? The property itself needs a bit of TLC and money spent on it, not just the outside but also some of the residents' rooms which can be poor quality. Overall we know she is safe and generally well looked after which is why she is still there.
25 December 2024
My mum is a very private person and sometimes struggles with being in the home. The staff care and treat Mum with the utmost dignity. They go beyond, they chat to her and when she's having a bad day really try to get to what the problem is. In August Mum was gravely ill with doctors suggesting that she went to the hospital, giving end of life care Mum did not want to go! The doctor then said the hospital would make her too anxious. The staff without doubt cared and loved and Mum is getting ready for Christmas. The cake they made for her 94th was brilliant. They know and love my mum dearly. Cannot thank them enough. Xxk
24 December 2024
I am pleased to see my father is less distressed recently and credit the staff for that. Thank you. Points I think you could act upon: Recently, the activities lady was absent for a long time and the programme was vastly curtailed. Residents, like my father, greatly rely on the interactions she provides but you did not seem to have an effective cover plan. My father has been a churchman for 84 years. The coffee shop in the church across the road is now a main (almost obsessive) focus of his week. Yet despite more than £4500 pm in fees, he cannot reliably get there unless I pay a separate external carer to take him. This seems unreasonable as the trip is advertised by yourselves as one of the activities. My father is frequently dressed in clothes which are not his. Washing machine breakdown is given as the reason for many months. The community areas are much better decorated than his room. The advertised trips out are virtually non-existent. The garden needs considerable work.
11 July 2023
Since Mum moved into Harvey House last year I have nothing but praise for all the staff. They have been supportive, caring and helpful. Even after Mum's care needs have changed quickly over the last year, the staff and home have done everything to help make her comfortable. It's a safe environment and as a family we can relax knowing Mum is happy, safe and extremely well cared for.
11 July 2023
Staff very good no complaints.
20 June 2023
Page it off very well with things to do. We feel this is probably one of the better care homes.
16 June 2023
The care and support my mum has received since being in Harvey House has been a high standard of care, they are always kind and treat residents with respect. They are always welcoming to family members and friends and help with any issues raised promptly. My mum always says the meals are good and she is in better health since being at Harvey House. Rooms need an update and the exterior of the building needs some TLC but everywhere always looks hygienically spotless.
12 January 2023
Over the last ten months, I found excellent care and improved mobility, and all staff were very caring and courteous. Residents' welfare is a priority to all members of staff. A clean and very well-kept care home. Excellent food and service, very safe for all residents. I can relax at home and know my wife of 56 years is being well looked after and is safe.
06 December 2022
On a visit after the home had to reduce access due to a staff member and a resident tested positive for Covid, I was allowed to visit as an essential carer. I had to prove evidence of LFT being done and had to wear appropriate PPE! The staff were also aware this event would add to Mum's confusion but were managing this well.
06 December 2022
I am happy with the service of Harvey House Care Home. Staff always try to accommodate what you want/ Most of the staff have a cheerful attitude. I like the light from outside that gets into the home and the spaciousness.
01 April 2022
In my view of how things have been, I feel that the care home has been really supportive. Kept us in contact with a view to any changes that have occurred. The care staff and management have been very good and have done their best in a very trying time.
05 June 2019
My mother spent the last four years of her life in Harvey House following a diagnosis of dementia and her general fraility which led to her having many falls. I cannot praise the care that she received during her time at Harvey house enough. The staff cared for her every need. She was treated with respect and affection and I know that the improvement in her health which followed her move there was down to their meticulous work. As her memory deteriorated further the activities on offer provided stimulation which gave glimpses of her in younger days. I will ever be grateful for the care they gave and the way that she was able to end her life peacefully. The staff were extremely supportive of my father when he visited my mother during these four years and cared equally well for him in the last 7 weeks of his life, when he was able to join her in Harvey House.
09 August 2018
My father is very happy in Harvey House. We have had a few issues since my father moved in, these have been dealt with to our satisfaction. However, some of them could have been avoided. For example, my father is on a special diet. Sometimes one member of staff would give him the wrong food and it has been known that another staff member has taken this food off him, against his will. This leads him to go on a hunger strike for the rest of the day. I feel that most of the issues here arise from a lack of training/order. There is a lot of passing the book when questioned. Although we feel that most of the staff are helpful, caring and good at their job, some of the staff are unprofessional and can be rude at times. Personally, I would not want to reside at Harvey House in my old age.
10 July 2018
The above named care home is exceptionally good. All of the staff and carers are always on hand to help and guide the residents. Nothing is too much trouble. Any questions are answered promptly and needs are met. The place is clean and tidy and always looks light and airy. The staff are very professional and seem genuinely caring towards all of the residents. Excellent.
30 May 2018
Extremely pleased with the way the staff treat mother, very caring and professional. I'm always asked if I would like a drink and nothing is too much trouble when I enquire about mother’s general health. I feel she is treated with the utmost dignity. The food always looks amazing too. Well done to all concerned.
01 May 2018
Since my mother entered Harvey House, I have nothing but praise for the staff and management. I am regularly updated on any health issues arising. I witness that she is clean, well-kept, fed, clothed and interacted with, far better than I was able to cope with at home. As her needs have changed, such changes have been acted on swiftly to maximise her independence and preserve her dignity. The continuity of staffing is vital and provides me with peace of mind.
01 May 2018
Both myself and my wife are very pleased with Harvey House. Visiting my mother in law in the home is a very nice experience. It is warm comfortable and well decorated. The staff are very caring, very helpful, and nothing is too much trouble. My mother in law is happy, contented and enjoys the food. The other residents seem to be doing well also, which is corroborated in conversations we have with members of their families. Would certainly recommend to anyone.
01 May 2018
A very caring home. My mum was very happy there. The staff were excellent. Nothing is too much trouble. We couldn't have found a better care home. Everyone from the cleaners to the matron were helpful, kind and extremely patient. Top marks to everyone at Harvey House.
01 May 2018
My mother is extremely well looked after. The staff are very caring and obviously enjoy their work. The love that is shown to the residents really shows through. I feel 100% happy with this home and feel very lucky that my mother is being looked after here in her final years.
01 May 2018
Generally very good. Have had one upset but this was quickly sorted out quite satisfactorily.