Submit a Review for The Lodge Care Home
Grange Lane, Thurnby, Leicester, LE7 9PH
View Full Details of The Lodge Care HomeLatest Reviews for The Lodge Care Home
04 February 2025
I have recently asked the home to help with completing a form, they were brilliant and exceptionally helpful. I visit my mum who has been here a year now about 3 times a week and all the staff are brilliant, friendly, helpful and caring to the residents and visitors. I feel I am able to pop my head around the office door and ask anything I need to ask at that time. Thank you to you all.
30 January 2025
Friendly staff of all levels and the rooms are very pleasant which includes the dining room, sitting room, lounge and the bedroom. We are always made welcome. The Management are always attentive and respond quickly to both verbal and emails when I raise questions.
30 January 2025
We as a family can not thank the lodge enough for all the care that they provide for my mum, and for the support they also give to our family. Everyone from the team from the top down have been very supportive. Nothing is too much trouble for anyone.
24 January 2025
Do not send your loved ones to this home especially if they have dementia related issues. The staff are unable to look after them correctly but that is probably due to poor management. The home is tired. They are not fed nutritious foods only sandwiches or cheese and potato pie! Nice and cheap for the greedy owners. Shame on you. It's time the CQC cracked down on these poorly ran homes. More inspections are required to make sure our loved ones are looked after in the Winter of their lives.
02 January 2025
After a very challenging 18 months of caring for our wonderful mum as her dementia got worse and her health deteriorated we managed to secure a place at The Lodge for her. We were made to feel very welcome from the minute we set foot in the door. I find it a very comfortable place with just the right amount of residents to make it feel like an extended family. It has been lovely getting to know the other residents and their families. Mum has a beautiful room overlooking the gardens, with her own private bathroom, but chooses to spend the majority of her time downstairs in the living room with her friends who support each other on a daily basis. Mum has settled really well and joins in all the activities on offer, she especially enjoys getting her hair done every week. The families are encouraged to be involved with daily life and it feels a very inclusive space. Thank you to all the amazing hard working team for making a tough decision easy to cope with.
03 September 2024
I think the fact that my mum refers to The Lodge as 'home' says it all. It's so reassuring to us all to know that she is happy and well cared for. The recent garden party was fun. The staff had pulled out all the stops to make it memorable for residents and family. They are so hard-working and caring. Since the new management earlier this year, it's gone from strength to strength. Thank you to everyone.
27 August 2024
Kind and caring staff which I appreciate hugely. The home is efficiently managed and communication is clear and helpful. The family can call in to visit whenever we like and I can also bring my mother to visit us at our home.
30 July 2024
Experience of the care and understanding, looking after my friend, could not be anything but excellent.
27 February 2024
My mother has been at the lodge now for 2 months, we have seen a remarkable change in her mental well-being and has regained that sparkle in her eye. The staff are attentive to her needs and pamper her like she has never been pampered before mum always smiles and is very chatty with us and her newfound friends. The lodge is more like a family home welcoming and warm and my mum is so happy there and we are happy in the knowledge she is well cared for.
06 December 2023
Mum is receiving excellent care and stimulation at The Lodge. Staff are always welcoming and provide any information that we ask regarding Mum, Dad has recently attended for respite and all staff have been very caring. We appreciate the care the staff give to our parents.
05 December 2023
I have found The Lodge to have very friendly and helpful staff. One lady is a joy; she does the activities with the residents and makes lovely craft products. Mum always looks happy and clean. And they keep me updated on any problems she may be having. I can go at any time to visit and feel one of the family. May they keep up the good work.
04 December 2023
My mum has been at the Lodge for several years and is well looked after and is happy. If there is an occasional hiccup it is sorted rapidly. Staff are great friendly and helpful. It is relatively informal which in my mum's and my case is a strength.
30 November 2023
My husband went for 2 weeks respite, I went to visit him after 2 days in there and was quite shocked at his appearance, he didn't have his proper clothes on and I stayed about an hour and a half. He was only just having breakfast at about quarter to eleven. Then before I left it was dinner time 12.30 pm. What I saw on his plate was very unappetising, a small sausage, a spoonful of mash with a drop of gravy. When I went to bring him home I was told by the staff his things would be packed and ready. In fact, I had to go chasing around for most of it. He wears expensive digital hearing aids and he didn't have them in and one of them was missing, how they expect to communicate with him without them is beyond belief, I told the management it was missing but didn't seem bothered. I was ringing them for days when we got home about the missing hearing aid and they said they hadn't found it, but as soon as I said I was going to claim on their insurance it was found, its incompetence.
24 November 2023
My mum has been at The Lodge and I have to say that the care she receives is excellent. The staff appear kind, attentive and helpful. The residents are kept occupied and the care home hosts events for all the family to attend. Thank you for everything as I know mum is in safe hands.
08 September 2023
My aunt has been a resident for over five years, and during this time, there have been no occasions where my aunt has been treated with anything other than care. She is very happy, well looked after and content.
09 August 2023
All the staff at The Lodge have given my dad outstanding car and attention. Everyone is cheerful and helpful and this all contributes to a lovely home atmosphere.
15 May 2023
Since my mother has been in the home (nine months) her health has improved due to regular drinks, decent meals and regular medication. The home is always clean and never smells. The staff are always ready to help. Mum seems happy and looks very well. We would definitely recommend this home to anyone else looking for a safe place to place their parents.
23 March 2023
I am very pleased with my mother's care over the past two years that she has been a resident in The Lodge. The Lodge has a very homely feel and a lovely garden where garden parties for residents and their families are held. The staff are very efficient, friendly and helpful and I feel that they make a difficult situation, due to my mother's declining health, easier. I would certainly recommend The Lodge.
21 March 2023
Although this has a friendly atmosphere and the staff are equally friendly, I have found it extremely frustrating when trying to contact anyone. The phones are not manned and it can be days before you manage to speak to someone. On the whole, Mum is happy and has settled well but I do think there are some aspects that could be improved.
21 March 2023
My dear friend has resided at The Lodge since October 2019. At the present time her health has deteriorated very much, she is ninety-six. At all times the care she has received has been so kind and she has been contented with being looked after. The staff have always treated me with kindness and nothing seems too much trouble for them. I do thank them so much for all their help and commitment to their duties.
Latest Reviews for The Lodge Care Home
04 February 2025
I have recently asked the home to help with completing a form, they were brilliant and exceptionally helpful. I visit my mum who has been here a year now about 3 times a week and all the staff are brilliant, friendly, helpful and caring to the residents and visitors. I feel I am able to pop my head around the office door and ask anything I need to ask at that time. Thank you to you all.
30 January 2025
Friendly staff of all levels and the rooms are very pleasant which includes the dining room, sitting room, lounge and the bedroom. We are always made welcome. The Management are always attentive and respond quickly to both verbal and emails when I raise questions.
30 January 2025
We as a family can not thank the lodge enough for all the care that they provide for my mum, and for the support they also give to our family. Everyone from the team from the top down have been very supportive. Nothing is too much trouble for anyone.
24 January 2025
Do not send your loved ones to this home especially if they have dementia related issues. The staff are unable to look after them correctly but that is probably due to poor management. The home is tired. They are not fed nutritious foods only sandwiches or cheese and potato pie! Nice and cheap for the greedy owners. Shame on you. It's time the CQC cracked down on these poorly ran homes. More inspections are required to make sure our loved ones are looked after in the Winter of their lives.
02 January 2025
After a very challenging 18 months of caring for our wonderful mum as her dementia got worse and her health deteriorated we managed to secure a place at The Lodge for her. We were made to feel very welcome from the minute we set foot in the door. I find it a very comfortable place with just the right amount of residents to make it feel like an extended family. It has been lovely getting to know the other residents and their families. Mum has a beautiful room overlooking the gardens, with her own private bathroom, but chooses to spend the majority of her time downstairs in the living room with her friends who support each other on a daily basis. Mum has settled really well and joins in all the activities on offer, she especially enjoys getting her hair done every week. The families are encouraged to be involved with daily life and it feels a very inclusive space. Thank you to all the amazing hard working team for making a tough decision easy to cope with.
03 September 2024
I think the fact that my mum refers to The Lodge as 'home' says it all. It's so reassuring to us all to know that she is happy and well cared for. The recent garden party was fun. The staff had pulled out all the stops to make it memorable for residents and family. They are so hard-working and caring. Since the new management earlier this year, it's gone from strength to strength. Thank you to everyone.
27 August 2024
Kind and caring staff which I appreciate hugely. The home is efficiently managed and communication is clear and helpful. The family can call in to visit whenever we like and I can also bring my mother to visit us at our home.
30 July 2024
Experience of the care and understanding, looking after my friend, could not be anything but excellent.
27 February 2024
My mother has been at the lodge now for 2 months, we have seen a remarkable change in her mental well-being and has regained that sparkle in her eye. The staff are attentive to her needs and pamper her like she has never been pampered before mum always smiles and is very chatty with us and her newfound friends. The lodge is more like a family home welcoming and warm and my mum is so happy there and we are happy in the knowledge she is well cared for.
06 December 2023
Mum is receiving excellent care and stimulation at The Lodge. Staff are always welcoming and provide any information that we ask regarding Mum, Dad has recently attended for respite and all staff have been very caring. We appreciate the care the staff give to our parents.
05 December 2023
I have found The Lodge to have very friendly and helpful staff. One lady is a joy; she does the activities with the residents and makes lovely craft products. Mum always looks happy and clean. And they keep me updated on any problems she may be having. I can go at any time to visit and feel one of the family. May they keep up the good work.
04 December 2023
My mum has been at the Lodge for several years and is well looked after and is happy. If there is an occasional hiccup it is sorted rapidly. Staff are great friendly and helpful. It is relatively informal which in my mum's and my case is a strength.
30 November 2023
My husband went for 2 weeks respite, I went to visit him after 2 days in there and was quite shocked at his appearance, he didn't have his proper clothes on and I stayed about an hour and a half. He was only just having breakfast at about quarter to eleven. Then before I left it was dinner time 12.30 pm. What I saw on his plate was very unappetising, a small sausage, a spoonful of mash with a drop of gravy. When I went to bring him home I was told by the staff his things would be packed and ready. In fact, I had to go chasing around for most of it. He wears expensive digital hearing aids and he didn't have them in and one of them was missing, how they expect to communicate with him without them is beyond belief, I told the management it was missing but didn't seem bothered. I was ringing them for days when we got home about the missing hearing aid and they said they hadn't found it, but as soon as I said I was going to claim on their insurance it was found, its incompetence.
24 November 2023
My mum has been at The Lodge and I have to say that the care she receives is excellent. The staff appear kind, attentive and helpful. The residents are kept occupied and the care home hosts events for all the family to attend. Thank you for everything as I know mum is in safe hands.
08 September 2023
My aunt has been a resident for over five years, and during this time, there have been no occasions where my aunt has been treated with anything other than care. She is very happy, well looked after and content.
09 August 2023
All the staff at The Lodge have given my dad outstanding car and attention. Everyone is cheerful and helpful and this all contributes to a lovely home atmosphere.
15 May 2023
Since my mother has been in the home (nine months) her health has improved due to regular drinks, decent meals and regular medication. The home is always clean and never smells. The staff are always ready to help. Mum seems happy and looks very well. We would definitely recommend this home to anyone else looking for a safe place to place their parents.
23 March 2023
I am very pleased with my mother's care over the past two years that she has been a resident in The Lodge. The Lodge has a very homely feel and a lovely garden where garden parties for residents and their families are held. The staff are very efficient, friendly and helpful and I feel that they make a difficult situation, due to my mother's declining health, easier. I would certainly recommend The Lodge.
21 March 2023
Although this has a friendly atmosphere and the staff are equally friendly, I have found it extremely frustrating when trying to contact anyone. The phones are not manned and it can be days before you manage to speak to someone. On the whole, Mum is happy and has settled well but I do think there are some aspects that could be improved.
21 March 2023
My dear friend has resided at The Lodge since October 2019. At the present time her health has deteriorated very much, she is ninety-six. At all times the care she has received has been so kind and she has been contented with being looked after. The staff have always treated me with kindness and nothing seems too much trouble for them. I do thank them so much for all their help and commitment to their duties.