Submit a Review for The Willows Care Home
89 London Road, Hinckley, LE10 1HH
View Full Details of The Willows Care HomeLatest Reviews for The Willows Care Home
10 April 2025
An extremely well-run home. Staff very kind and helpful. Definitely recommend this home to others.
19 August 2024
My mother-in-law passed away recently after a very happy and comfortable eight month stay at The Willows. From our initial visits, to moving her in and right until her last days there, she was looked after with care, love and respect. We cannot thank each and every member of staff enough - from the nurses, carers, cleaners, cooks and office staff - they all exceeded expectations. This is a relatively small care home where every resident is made to feel safe and cared for, calm and an individual. Very much appreciated.
07 May 2024
Each time I visited the home there always seemed to be something going on and the staff were very welcoming. My mum loved singing along to the music they put on and the Bingo was interesting. 'Zumba' we all got involved with and when visiting downtown the more hands meant more residents could get out. The staff were brilliant right up to the end of Mum's life. They gave us the message that she had passed away and we said we were on our way. When we arrived Mum was peacefully lying there and she was beautifully presented, I will never forget that. Mum was really happy at the home. Well done 'The Willows'.
05 April 2024
In general, I have found the care for my partner has been excellent. However, I have a major concern for my partner who has had numerous falls out of bed. These have resulted in massive lumps and bruises and visits from paramedics and doctors. I can't believe you can't use a bed rail under the mattress as we used to do at home. I am sure if it's not started she will have a more serious injury like a broken hip!
20 February 2024
Mum was cared for very well, the staff that I met were very good and gentle and kind to her whilst in The Willows Care Home. Her stay was short unfortunately. The staff contacted the necessary people for her care quite promptly, so she was made comfortable, which helped all her family visitors etc. Would like to thank all staff for making us very welcome as we sat with Mum/Nan a lot of days and nights, nothing was too much trouble! Very supportive! Thanks again!
01 February 2024
Couldn't ask for more for my grandma, everyone has been absolutely fantastic in caring for her and her needs. Most importantly, she feels safe here. There is no doubt in my mind she is in the best possible place and the whole family will say the same thing. Great work all of you. You try to keep her happy and motivated and do a great job in doing so. There is a certain person in here working all hours, who I think is an amazing person, inside and out.
11 January 2024
A warm and friendly welcome by staff every time, come and go anytime to visit. Staff really do care and it shows. Small intimate home so a real home feel. Plenty of staff to stimulate and care for all residents. Always clean and well maintained.
06 December 2023
The Willows is a 'home from home' experience, warm, but it's the care staff, laundry and cleaning staff that make the place 'homely'. The catering is good, they do well with the budget allowed them! Activities are appropriate and available should residents wish to participate and are capable of doing so.
05 September 2023
My father has had a difficult few months but the amount of care and love shown to him by the team at The Willows is amazing and us as his family really do appreciate it. Thank you.
04 September 2023
Everybody so friendly, always a lot of activities going on. Nothing is too much troubel, if you ask for anything. My mother went in poorly, the level of care is amazing.
22 August 2023
The Willows is excellent. It is a smaller care home which gives a peaceful atmosphere, the staff are well established so are familiar faces to Mum which is important to us. The staff are always positive and happy and work hard, the whole team from the carers, laundry, cleaning team and cooks, everyone pulls together showing kindness and compassion. There is an activities coordinator who keeps everyone’s spirits up with events and music etc. The home is always spotlessly clean and fresh. I live quite a distance away so I am unable to visit every week, I feel the staff are like an extended family to Mum, she is very happy there.
07 August 2023
I was very pleased once again this week that Mum announced "I love it here in my home - the people are so nice". As her son, this is very reassuring that Mum is indeed very happy where she is. As a family, we find all staff to be very professional, and there is a feeling of calm around the home. In particular, I would like to praise the entertainments lady for going out of her way in keeping us informed of how Mum is whilst we are away on holiday (for two months), often sending us pictures and short videos, we too share pictures with her, which she then shows Mum in our absence.
04 August 2023
As usual, we are very comfortable with the care and service provided to both of my parents-in-law. They both seem very happy with the staff, food and care they receive. Healthwise they seem to be better than they have been for a long time. I can only report that the Willows are nothing that than excellent.
27 July 2023
The Willows accomodated my mum at very short notice for three weeks respite cate after leaving hospital. All of the staff and management made sure that my mum's stay was comfortable and stress free and she was able to get back on her feet. Thank you to everyone at The Willows, it is much appreciated by our family.
22 June 2023
I have always been made welcome whenever I visit my mother. The staff have always helped whenever I've asked for anything. My mother is as happy as her condition and personality allows and I have no concerns regarding her care. I do, however, have nothing but gratitude and respect for the staff who do a wonderful job given the facilities available.
19 June 2023
The staff at The Willows Care Home always show my mum kindness and understanding. They make our whole family welcome. Mum loves to dance and she has the freedom to walk around. Her room is always clean and smells fresh. Mum loves the different activities and joins in with everyone. Thank you to all The Willows staff for treating my mum with respect.
01 June 2023
The staff at The Willows Care Home are outstanding. Nothing is too much trouble for them. My mum has received the best care since arriving at The Willows. From the new manager and deputy, the activities coordinator, carers and chefs and domestics. Each and every one of them have been and are amazing. I am a carer myself and I know just how pleasurable but demanding the job can be. The love, care and attention given to each resident here is second to none Thank you to everyone at The Willows and please, don't let your standards drop. You are all truly outstanding.
19 April 2023
They are welcoming and lovely with my three-year-old. They are sure to sign everyone in and were very cautious during Covid, which was reassuring. I think the family would prefer more health updates when he's poorly but that's a small thing. Overall, he's been well taken care of and he seems settled.
19 April 2023
Lovely place. Very comfortable and lovely staff.
19 April 2023
Excellent care home. Cannot fault anything. My mum is doing so well and always looks lovely. The whole family are so pleased with The Willows Care Home. Would recommend this care home if any family is looking for a good quality of care - very, very happy.
Latest Reviews for The Willows Care Home
10 April 2025
An extremely well-run home. Staff very kind and helpful. Definitely recommend this home to others.
19 August 2024
My mother-in-law passed away recently after a very happy and comfortable eight month stay at The Willows. From our initial visits, to moving her in and right until her last days there, she was looked after with care, love and respect. We cannot thank each and every member of staff enough - from the nurses, carers, cleaners, cooks and office staff - they all exceeded expectations. This is a relatively small care home where every resident is made to feel safe and cared for, calm and an individual. Very much appreciated.
07 May 2024
Each time I visited the home there always seemed to be something going on and the staff were very welcoming. My mum loved singing along to the music they put on and the Bingo was interesting. 'Zumba' we all got involved with and when visiting downtown the more hands meant more residents could get out. The staff were brilliant right up to the end of Mum's life. They gave us the message that she had passed away and we said we were on our way. When we arrived Mum was peacefully lying there and she was beautifully presented, I will never forget that. Mum was really happy at the home. Well done 'The Willows'.
05 April 2024
In general, I have found the care for my partner has been excellent. However, I have a major concern for my partner who has had numerous falls out of bed. These have resulted in massive lumps and bruises and visits from paramedics and doctors. I can't believe you can't use a bed rail under the mattress as we used to do at home. I am sure if it's not started she will have a more serious injury like a broken hip!
20 February 2024
Mum was cared for very well, the staff that I met were very good and gentle and kind to her whilst in The Willows Care Home. Her stay was short unfortunately. The staff contacted the necessary people for her care quite promptly, so she was made comfortable, which helped all her family visitors etc. Would like to thank all staff for making us very welcome as we sat with Mum/Nan a lot of days and nights, nothing was too much trouble! Very supportive! Thanks again!
01 February 2024
Couldn't ask for more for my grandma, everyone has been absolutely fantastic in caring for her and her needs. Most importantly, she feels safe here. There is no doubt in my mind she is in the best possible place and the whole family will say the same thing. Great work all of you. You try to keep her happy and motivated and do a great job in doing so. There is a certain person in here working all hours, who I think is an amazing person, inside and out.
11 January 2024
A warm and friendly welcome by staff every time, come and go anytime to visit. Staff really do care and it shows. Small intimate home so a real home feel. Plenty of staff to stimulate and care for all residents. Always clean and well maintained.
06 December 2023
The Willows is a 'home from home' experience, warm, but it's the care staff, laundry and cleaning staff that make the place 'homely'. The catering is good, they do well with the budget allowed them! Activities are appropriate and available should residents wish to participate and are capable of doing so.
05 September 2023
My father has had a difficult few months but the amount of care and love shown to him by the team at The Willows is amazing and us as his family really do appreciate it. Thank you.
04 September 2023
Everybody so friendly, always a lot of activities going on. Nothing is too much troubel, if you ask for anything. My mother went in poorly, the level of care is amazing.
22 August 2023
The Willows is excellent. It is a smaller care home which gives a peaceful atmosphere, the staff are well established so are familiar faces to Mum which is important to us. The staff are always positive and happy and work hard, the whole team from the carers, laundry, cleaning team and cooks, everyone pulls together showing kindness and compassion. There is an activities coordinator who keeps everyone’s spirits up with events and music etc. The home is always spotlessly clean and fresh. I live quite a distance away so I am unable to visit every week, I feel the staff are like an extended family to Mum, she is very happy there.
07 August 2023
I was very pleased once again this week that Mum announced "I love it here in my home - the people are so nice". As her son, this is very reassuring that Mum is indeed very happy where she is. As a family, we find all staff to be very professional, and there is a feeling of calm around the home. In particular, I would like to praise the entertainments lady for going out of her way in keeping us informed of how Mum is whilst we are away on holiday (for two months), often sending us pictures and short videos, we too share pictures with her, which she then shows Mum in our absence.
04 August 2023
As usual, we are very comfortable with the care and service provided to both of my parents-in-law. They both seem very happy with the staff, food and care they receive. Healthwise they seem to be better than they have been for a long time. I can only report that the Willows are nothing that than excellent.
27 July 2023
The Willows accomodated my mum at very short notice for three weeks respite cate after leaving hospital. All of the staff and management made sure that my mum's stay was comfortable and stress free and she was able to get back on her feet. Thank you to everyone at The Willows, it is much appreciated by our family.
22 June 2023
I have always been made welcome whenever I visit my mother. The staff have always helped whenever I've asked for anything. My mother is as happy as her condition and personality allows and I have no concerns regarding her care. I do, however, have nothing but gratitude and respect for the staff who do a wonderful job given the facilities available.
19 June 2023
The staff at The Willows Care Home always show my mum kindness and understanding. They make our whole family welcome. Mum loves to dance and she has the freedom to walk around. Her room is always clean and smells fresh. Mum loves the different activities and joins in with everyone. Thank you to all The Willows staff for treating my mum with respect.
01 June 2023
The staff at The Willows Care Home are outstanding. Nothing is too much trouble for them. My mum has received the best care since arriving at The Willows. From the new manager and deputy, the activities coordinator, carers and chefs and domestics. Each and every one of them have been and are amazing. I am a carer myself and I know just how pleasurable but demanding the job can be. The love, care and attention given to each resident here is second to none Thank you to everyone at The Willows and please, don't let your standards drop. You are all truly outstanding.
19 April 2023
They are welcoming and lovely with my three-year-old. They are sure to sign everyone in and were very cautious during Covid, which was reassuring. I think the family would prefer more health updates when he's poorly but that's a small thing. Overall, he's been well taken care of and he seems settled.
19 April 2023
Lovely place. Very comfortable and lovely staff.
19 April 2023
Excellent care home. Cannot fault anything. My mum is doing so well and always looks lovely. The whole family are so pleased with The Willows Care Home. Would recommend this care home if any family is looking for a good quality of care - very, very happy.