Submit a Review for Clarence House & Granary
53 West Street, Horncastle, LN9 5JE
View Full Details of Clarence House & GranaryLatest Reviews for Clarence House & Granary
01 July 2024
Our family is continually reassured by the excellent level of care of our sister. The level of understanding and response to our sister's care needs as she ages, brings us considerable comfort. We are most grateful to all the staff and manager.
27 June 2024
I find the whole experience in Clarence House has exceptional qualities. Even with complicated needs and expectations overall a well-grounded lifestyle can be enjoyed. Our resident is given amazing support and shown care and affection, keep up the good work!
18 January 2024
My brother resides at Clarence House in Horncastle, he has his own little flat that he loves, he gets very well looked after by all staff, meals are all cooked, he enjoys the food he has help with his washing and cleaning his flat, by his one to one. All residents get taken out on trips and holidays. The staff are very friendly, helpful and are caring also they are discrete when needed. I have to say a big, big thank you to the manager and all of her staff as I have no worries about my brother's care.
29 September 2023
The staff at Clarence House and Granary are always friendly and welcoming. My sister is well cared for and is treated with dignity and respect at all times. Staff appear knowledgeable about the service users and act in a professional manner at all times.
24 April 2023
Due to the restrictions during the pandemic, my daughter was unable to leave her residence. This has had a knock-on effect on her weight, mobility and well-being. When I voiced my concern the manager suggested having some one-to-one hours to support my daughter to be more active. She has been walking around the local area with staff and has just been referred by the doctor for a 12-week course at the gym. This will cover fitness, diet and well-being. Helping my daughter in the long term.
05 December 2022
Found compassionate people at all times when I visited. Even in the pandemic, they all were very professional.
24 November 2022
Clarence House & Granary Care Home in Horncastle is such a wonderful home for the residents. Whenever I have visited in the past few years (I live abroad) I can feel the warm atmosphere, the homeliness and the kindness of everyone is immediate. The manager and all the carers do everything they can to help their residents, make them feel safe and loved and alive. This is an extraordinary achievement, particularly throughout the Corona times. Whenever I ring I can always talk to someone who will help me with any questions I may have. When my stepson had to go to hospital in the summer, it felt like one of their children were in hospital, their care, kindness, attention and presence were remarkable. The manager has created a unique home, she is a very gifted and creative leader, organizer, manager and carer. Everyone working there who I have encountered is a gem, both highly personal and professional and I would like to thank everyone.
08 November 2022
My daughter has only been at Clarence House & Granary Care Home since December 2021. I have been very pleased with the way she has settled in and I think this is down to the home manager and staff. She is always cheerful and happy whenever I phone her. If I have a concern I feel that I can always phone the home and speak to either the home manager or my daughter's key worker and if they are not available another member of the staff will deal with the problem. My daughter always speaks favourably regarding meals and if there is something she does not like she is offered an alternative. Regarding the activities side, there does appear to be quite a lot arranged for the resident whether indoors or out, e.g. cinema or shopping, which I do hope continues as I do feel this is very important. Regarding decorating etc., I know there is a rolling programme and my daughter's room has just been decorated. However, I do feel that the outside of the home does need attention sometime soon as this is looking in a poor state of repair. Overall, Clarence House is excellent.
17 January 2020
I enjoyed my stay and would be happy to visit again. Both staff and residents were very kind and helpful and I enjoyed the activities that we did.
09 December 2019
My son moved here in September. The staff are wonderful, very enabling, nothing is too much for my son. He has made loads of new friends and has settled really well. He loves going on days out and getaway club. He is a very cheeky, happy, cheerful person. I couldn't want more from a residential home than what he is already getting. I can't praise the staff enough for their generosity and making us happy knowing that my son is happy and safe and well looked after.
23 April 2019
My daughter is very happy and contented. The staff are always friendly and welcoming. The home is always very clean and the residents look happy.
18 April 2017
My brother has been based at Clarence House as a resident for a number of years and is happy and well adjusted. There are a number of activities organised, which keep him occupied, active and engaged. The staff are extremely caring and professional. He has Down's Syndrome and his needs are well catered for.
31 March 2017
If all care home managers could visit Clarence House and see how the residents are cared for and managed and then adapted Clarence House scenario, there would be no complaints about care homes ever again. It's a wonderful feeling to know my brother is so well cared for especially living so far away. The manager and staff both past and present deserve to be recognised for their caring and thoughtfulness. In my eyes, these people are unsung heroes and I hope they can be recognised as such.
05 September 2016
I have found the staff and manager very good. They are doing a very good job.
04 August 2016
Unfortunately I was unable to attend the last review, as I feel safe that my brother receives good care and normally I can rely on the staff. I will try to attend next review when planned. If you will let me know as I don't live locally.
21 July 2016
Excellent home with an all round high standard.
Latest Reviews for Clarence House & Granary
01 July 2024
Our family is continually reassured by the excellent level of care of our sister. The level of understanding and response to our sister's care needs as she ages, brings us considerable comfort. We are most grateful to all the staff and manager.
27 June 2024
I find the whole experience in Clarence House has exceptional qualities. Even with complicated needs and expectations overall a well-grounded lifestyle can be enjoyed. Our resident is given amazing support and shown care and affection, keep up the good work!
18 January 2024
My brother resides at Clarence House in Horncastle, he has his own little flat that he loves, he gets very well looked after by all staff, meals are all cooked, he enjoys the food he has help with his washing and cleaning his flat, by his one to one. All residents get taken out on trips and holidays. The staff are very friendly, helpful and are caring also they are discrete when needed. I have to say a big, big thank you to the manager and all of her staff as I have no worries about my brother's care.
29 September 2023
The staff at Clarence House and Granary are always friendly and welcoming. My sister is well cared for and is treated with dignity and respect at all times. Staff appear knowledgeable about the service users and act in a professional manner at all times.
24 April 2023
Due to the restrictions during the pandemic, my daughter was unable to leave her residence. This has had a knock-on effect on her weight, mobility and well-being. When I voiced my concern the manager suggested having some one-to-one hours to support my daughter to be more active. She has been walking around the local area with staff and has just been referred by the doctor for a 12-week course at the gym. This will cover fitness, diet and well-being. Helping my daughter in the long term.
05 December 2022
Found compassionate people at all times when I visited. Even in the pandemic, they all were very professional.
24 November 2022
Clarence House & Granary Care Home in Horncastle is such a wonderful home for the residents. Whenever I have visited in the past few years (I live abroad) I can feel the warm atmosphere, the homeliness and the kindness of everyone is immediate. The manager and all the carers do everything they can to help their residents, make them feel safe and loved and alive. This is an extraordinary achievement, particularly throughout the Corona times. Whenever I ring I can always talk to someone who will help me with any questions I may have. When my stepson had to go to hospital in the summer, it felt like one of their children were in hospital, their care, kindness, attention and presence were remarkable. The manager has created a unique home, she is a very gifted and creative leader, organizer, manager and carer. Everyone working there who I have encountered is a gem, both highly personal and professional and I would like to thank everyone.
08 November 2022
My daughter has only been at Clarence House & Granary Care Home since December 2021. I have been very pleased with the way she has settled in and I think this is down to the home manager and staff. She is always cheerful and happy whenever I phone her. If I have a concern I feel that I can always phone the home and speak to either the home manager or my daughter's key worker and if they are not available another member of the staff will deal with the problem. My daughter always speaks favourably regarding meals and if there is something she does not like she is offered an alternative. Regarding the activities side, there does appear to be quite a lot arranged for the resident whether indoors or out, e.g. cinema or shopping, which I do hope continues as I do feel this is very important. Regarding decorating etc., I know there is a rolling programme and my daughter's room has just been decorated. However, I do feel that the outside of the home does need attention sometime soon as this is looking in a poor state of repair. Overall, Clarence House is excellent.
17 January 2020
I enjoyed my stay and would be happy to visit again. Both staff and residents were very kind and helpful and I enjoyed the activities that we did.
09 December 2019
My son moved here in September. The staff are wonderful, very enabling, nothing is too much for my son. He has made loads of new friends and has settled really well. He loves going on days out and getaway club. He is a very cheeky, happy, cheerful person. I couldn't want more from a residential home than what he is already getting. I can't praise the staff enough for their generosity and making us happy knowing that my son is happy and safe and well looked after.
23 April 2019
My daughter is very happy and contented. The staff are always friendly and welcoming. The home is always very clean and the residents look happy.
18 April 2017
My brother has been based at Clarence House as a resident for a number of years and is happy and well adjusted. There are a number of activities organised, which keep him occupied, active and engaged. The staff are extremely caring and professional. He has Down's Syndrome and his needs are well catered for.
31 March 2017
If all care home managers could visit Clarence House and see how the residents are cared for and managed and then adapted Clarence House scenario, there would be no complaints about care homes ever again. It's a wonderful feeling to know my brother is so well cared for especially living so far away. The manager and staff both past and present deserve to be recognised for their caring and thoughtfulness. In my eyes, these people are unsung heroes and I hope they can be recognised as such.
05 September 2016
I have found the staff and manager very good. They are doing a very good job.
04 August 2016
Unfortunately I was unable to attend the last review, as I feel safe that my brother receives good care and normally I can rely on the staff. I will try to attend next review when planned. If you will let me know as I don't live locally.
21 July 2016
Excellent home with an all round high standard.