Submit a Review for Hartsholme House
Ashby Avenue, Lincoln, LN6 0ED
View Full Details of Hartsholme HouseLatest Reviews for Hartsholme House
04 March 2025
The staff at Hartsholme House have always treated my friend with the utmost respect and have consistently put their needs first and the senior management are always available to discuss any issues that may arise. It is a lovely place to be, with friendly and dedicated staff who are professional, respectful and caring. The home is clean and the food is good.
23 January 2025
I cannot speak highly enough of Hartsholme House, or the staff there. My mum was a resident for over 10 years and I am so thankful that I found Hartsholme. The staff, all of them, knew her and knew her likes and dislikes. They were unfailingly kind, courteous, respectful and caring. Her needs were always put first and they made whatever adaptations and adjustments were necessary. I was always kept informed and consulted. I know that mum was happy, felt safe and cared for. A thank you to everyone from the bottom of my heart.
17 January 2025
Hartsholme house is an excellent care home, all the staff are very caring and support the individuals needs on a daily basis. There is a lot of activities for the residents to enjoy and participate in. I am happy that my parents are safe and well looked after.
17 January 2025
The staff at Hartsholme House are exemplary. Carers are pleasant, cheerful and respectful of the residents while lead carers manage medication accurately. I have been impressed that the care manager is available to speak to when required; she is skilled and experienced, insightful of resident's needs and offers good advice. The administrator is also excellent, she is knowledgeable and gives correct information, is very supportive of families and is kind and helpful to residents and day care service users. The home is secure, clean and inviting with good facilities and a nice atmosphere.
17 January 2025
Our resident is a Religious Sister and a member of the Community of Sisters of Providence. She is now sadly suffering from dementia after a lifetime caring for others. We are extremely impressed by the care that our sister is experiencing. The carers are competent, very patient and fulfil their duties with kindness and good humour. Most of them seem to have a personal and sympathetic relationship with the client. When we meet other residents and their relatives, they also seem happy with the situation and functioning of the staff.
16 January 2025
Mum has been a resident at Hartsholme House since earlier this year. She receives excellent care and support together with reassurance when needed. The staff always look smart, are friendly and helpful and can make an excellent cup of tea! We agree with mum that we made the best choice in choosing this home, we highly recommend it.
16 January 2025
I know people who worry about the care their loved ones are getting in homes. I don't worry about my partner's care at all as the staff are so kind, considerate and never rush the residents or become impatient. There is little turnover of staff, so they get to know the residents well. My partner has been at Hartsholme House for two years now and is gradually deteriorating, as expected. But I have peace of mind as I know he's getting the care he needs.
16 January 2025
My mother chose Hartsholme House as respite care for my father in 2020 secretly knowing he would never go home. Mum sadly passed away three months later knowing dad was now being cared for. Hartsholme House has continued to care for dad in the best possible ways, all his needs are met and although he suffers from dementia and Parkinson's and is now completely immobile he continues to thrive. Thank you and congratulations to all the staff for all you do and if any of you should read this now. Merry Christmas.
16 January 2025
I'm so pleased mum is in Hartsholme House. It's a wonderful care home and I wouldnt want mum anywhere else. The staff are brilliant, so kind and friendly and they genuinely care about the residents. Best decision I made in respect of her care.
16 January 2025
My Dad has been resident at Hartsholme House since Nov 21 and I have nothing but praise for the standard of care he receives. It is not just a place to live but a place to call home. The staff are kind, caring and person centred, respectful of each individuals needs, accommodating their likes and dislikes and embracing their personalities. Dad has always felt safe and settled here, not easy to achieve when you live with dementia, and I am able to relax knowing he is well looked after. I would not hesitate to recommend Hartsholme House to anyone.
16 January 2025
This place is excellent and fully deserves the 'Outstanding' award from the Care Quality Commission. We were so lucky to find this place. It is clearly very well staffed with highly competent carers who, without exception are friendly, helpful and appear to enjoy working at Hartsholme House. I want to give a mention to the management, support staff and all who work behind the scenes. All deserve credit.
16 January 2025
My mother in law has been in the home 5 months now. The staff have been excellent no matter their job, they are always willing to support the residents and go out of their way to meet their needs. They provide excellent care, residents are treated and cared for as if they were part of their own family. Staff are happy and always greet you with a smile. Thank you all.
16 January 2025
My mum, who has mixed type dementia, aged 94 has been at Hartsholme House for 3 years. The home was recommended to me by a neighbour and I can't thank the staff enough who not only care for mum but take the time to help myself and family through this very difficult time. The home is spotlessly clean, warm, homely and the food is prepared by excellent chefs and kitchen staff. Some of the staff have been there a long time which is testament to a good management team. It's a place I would recommend without hesitation.
30 September 2024
Excellent care home, I am reassured that Dad is being looked after and is safe. Wouldn't hesitate to recommend. Staff are caring and work well together as a team.
30 September 2024
Our mother has been a resident for the last 25 years and she has always received the best/highest level of care and support possible. The staff are well informed of her needs, they are caring, and considerate and show empathy to strive to meet all her needs on a daily basis.
30 September 2024
Mom moved here from another home in April. The staff did everything to make her feel welcome and she settled in very well. What was immediately evident was the excellent standard of care that she was receiving. The staff are all patient, kind and compassionate and they maintain a cheery disposition and a sense of humour no matter what. We are so impressed. Hartsholme House is fantastic and is a credit to the Order of St. John's Trust.
25 September 2024
To be honest there are not enough superlatives to describe the simply outstanding wonderful, care given to residents here. The staff are absolutely fantastic, with genuine warmth combined with professionalism, friendliness, patience and incredible understanding. I had the privilege of staying almost 24/7 during (ex)husband's last days and everything about Hartsholme House showed that there couldn't possibly have been a better place for him to be in the last phase of his life. Loving care, dignity, patience, friendly professionalism, everything was utterly faultless. We can never thank you enough.
19 September 2024
A pleasure to visit Hartsholme House. Staff always pleasant and helpful. Our friend is always well-dressed and well-presented. The home is very clean, with no odours. Can't fault the home in any way.
19 September 2024
The Hartsholme staff are lovely. They always make us feel welcome when we visit. They are lovely with my stepmother-in-law always trying their very best. Thank you to everyone from the front office to all those who provide care. It's so appreciated. Thank you so much.
19 September 2024
I have always found the staff at Hartsholme to be friendly, professional and extremely helpful. The facilities are always clean and well-managed. The staff go out of their way to provide a happy, safe and stimulating environment for all residents and service users. I would strongly recommend Hartsholme House to anyone who is in need of this level of care.
Latest Reviews for Hartsholme House
04 March 2025
The staff at Hartsholme House have always treated my friend with the utmost respect and have consistently put their needs first and the senior management are always available to discuss any issues that may arise. It is a lovely place to be, with friendly and dedicated staff who are professional, respectful and caring. The home is clean and the food is good.
23 January 2025
I cannot speak highly enough of Hartsholme House, or the staff there. My mum was a resident for over 10 years and I am so thankful that I found Hartsholme. The staff, all of them, knew her and knew her likes and dislikes. They were unfailingly kind, courteous, respectful and caring. Her needs were always put first and they made whatever adaptations and adjustments were necessary. I was always kept informed and consulted. I know that mum was happy, felt safe and cared for. A thank you to everyone from the bottom of my heart.
17 January 2025
Hartsholme house is an excellent care home, all the staff are very caring and support the individuals needs on a daily basis. There is a lot of activities for the residents to enjoy and participate in. I am happy that my parents are safe and well looked after.
17 January 2025
The staff at Hartsholme House are exemplary. Carers are pleasant, cheerful and respectful of the residents while lead carers manage medication accurately. I have been impressed that the care manager is available to speak to when required; she is skilled and experienced, insightful of resident's needs and offers good advice. The administrator is also excellent, she is knowledgeable and gives correct information, is very supportive of families and is kind and helpful to residents and day care service users. The home is secure, clean and inviting with good facilities and a nice atmosphere.
17 January 2025
Our resident is a Religious Sister and a member of the Community of Sisters of Providence. She is now sadly suffering from dementia after a lifetime caring for others. We are extremely impressed by the care that our sister is experiencing. The carers are competent, very patient and fulfil their duties with kindness and good humour. Most of them seem to have a personal and sympathetic relationship with the client. When we meet other residents and their relatives, they also seem happy with the situation and functioning of the staff.
16 January 2025
Mum has been a resident at Hartsholme House since earlier this year. She receives excellent care and support together with reassurance when needed. The staff always look smart, are friendly and helpful and can make an excellent cup of tea! We agree with mum that we made the best choice in choosing this home, we highly recommend it.
16 January 2025
I know people who worry about the care their loved ones are getting in homes. I don't worry about my partner's care at all as the staff are so kind, considerate and never rush the residents or become impatient. There is little turnover of staff, so they get to know the residents well. My partner has been at Hartsholme House for two years now and is gradually deteriorating, as expected. But I have peace of mind as I know he's getting the care he needs.
16 January 2025
My mother chose Hartsholme House as respite care for my father in 2020 secretly knowing he would never go home. Mum sadly passed away three months later knowing dad was now being cared for. Hartsholme House has continued to care for dad in the best possible ways, all his needs are met and although he suffers from dementia and Parkinson's and is now completely immobile he continues to thrive. Thank you and congratulations to all the staff for all you do and if any of you should read this now. Merry Christmas.
16 January 2025
I'm so pleased mum is in Hartsholme House. It's a wonderful care home and I wouldnt want mum anywhere else. The staff are brilliant, so kind and friendly and they genuinely care about the residents. Best decision I made in respect of her care.
16 January 2025
My Dad has been resident at Hartsholme House since Nov 21 and I have nothing but praise for the standard of care he receives. It is not just a place to live but a place to call home. The staff are kind, caring and person centred, respectful of each individuals needs, accommodating their likes and dislikes and embracing their personalities. Dad has always felt safe and settled here, not easy to achieve when you live with dementia, and I am able to relax knowing he is well looked after. I would not hesitate to recommend Hartsholme House to anyone.
16 January 2025
This place is excellent and fully deserves the 'Outstanding' award from the Care Quality Commission. We were so lucky to find this place. It is clearly very well staffed with highly competent carers who, without exception are friendly, helpful and appear to enjoy working at Hartsholme House. I want to give a mention to the management, support staff and all who work behind the scenes. All deserve credit.
16 January 2025
My mother in law has been in the home 5 months now. The staff have been excellent no matter their job, they are always willing to support the residents and go out of their way to meet their needs. They provide excellent care, residents are treated and cared for as if they were part of their own family. Staff are happy and always greet you with a smile. Thank you all.
16 January 2025
My mum, who has mixed type dementia, aged 94 has been at Hartsholme House for 3 years. The home was recommended to me by a neighbour and I can't thank the staff enough who not only care for mum but take the time to help myself and family through this very difficult time. The home is spotlessly clean, warm, homely and the food is prepared by excellent chefs and kitchen staff. Some of the staff have been there a long time which is testament to a good management team. It's a place I would recommend without hesitation.
30 September 2024
Excellent care home, I am reassured that Dad is being looked after and is safe. Wouldn't hesitate to recommend. Staff are caring and work well together as a team.
30 September 2024
Our mother has been a resident for the last 25 years and she has always received the best/highest level of care and support possible. The staff are well informed of her needs, they are caring, and considerate and show empathy to strive to meet all her needs on a daily basis.
30 September 2024
Mom moved here from another home in April. The staff did everything to make her feel welcome and she settled in very well. What was immediately evident was the excellent standard of care that she was receiving. The staff are all patient, kind and compassionate and they maintain a cheery disposition and a sense of humour no matter what. We are so impressed. Hartsholme House is fantastic and is a credit to the Order of St. John's Trust.
25 September 2024
To be honest there are not enough superlatives to describe the simply outstanding wonderful, care given to residents here. The staff are absolutely fantastic, with genuine warmth combined with professionalism, friendliness, patience and incredible understanding. I had the privilege of staying almost 24/7 during (ex)husband's last days and everything about Hartsholme House showed that there couldn't possibly have been a better place for him to be in the last phase of his life. Loving care, dignity, patience, friendly professionalism, everything was utterly faultless. We can never thank you enough.
19 September 2024
A pleasure to visit Hartsholme House. Staff always pleasant and helpful. Our friend is always well-dressed and well-presented. The home is very clean, with no odours. Can't fault the home in any way.
19 September 2024
The Hartsholme staff are lovely. They always make us feel welcome when we visit. They are lovely with my stepmother-in-law always trying their very best. Thank you to everyone from the front office to all those who provide care. It's so appreciated. Thank you so much.
19 September 2024
I have always found the staff at Hartsholme to be friendly, professional and extremely helpful. The facilities are always clean and well-managed. The staff go out of their way to provide a happy, safe and stimulating environment for all residents and service users. I would strongly recommend Hartsholme House to anyone who is in need of this level of care.