Submit a Review for The Old Hall Residential Care Home
Northorpe Road, Spilsby, PE23 5NZ
View Full Details of The Old Hall Residential Care HomeLatest Reviews for The Old Hall Residential Care Home
14 January 2025
Myself, and another lady, had Lasting Power of Attorney for one of the residents at The Old Hall from January 2024 until his death in December 2024. During this time the gentleman was treated with the utmost courtesy, professionalism, dignity and with respect. We, ourselves, were always made very welcome and someone was always available to update us on the gentleman's condition, health status etc, even during non-office hours. During the last few days of his life, we were always kept up to date, and made welcome on our visits. Our friend was usually accompanied in his room during this time by at least one member of staff, to comfort him and reassurance. It is our opinion that the treatment he received at The Old Hall went above and beyond. Thank you to everyone there.
06 September 2024
My mother-in-law went into the home in May 2023 with dementia. She was warmly welcomed as well as us her family. Staff feel part of the family and the manager is very approachable. My father-in-law is welcomed with open arms and are very supportive. My mother-in-law is always happy and we don't get much out of her but she always says it's her home, and that tells us she is cared for.
06 February 2023
The home is in a lovely area of Lincolnshire, with beautiful countryside on all sides. The bedroom was warm and bright. The communal areas are clean with attentive staff to undertake activities and care. From the first moment my mum came to The Old Hall, she has received the best care and attention we could possibly wish for. All the staff were supportive of our mum and our family as a whole. Mum quickly progressed to end of life and the home kept us informed of her condition throughout. Due to their continued vigilance and experience, we were able to be with her at the end. We will be forever grateful for the level of care Mum received. We spent many hours outside of normal visiting hours and we saw first-hand the care and attention given to other residents in a happy and secure care home.
23 March 2022
Absolutely excellent. Carers are friendly and helpful.
23 March 2022
Very friendly staff who are always helpful and look after their residents extremely well. Great choice of food and entertainment. I cannot fault the care home.
22 March 2022
So where to begin on this review? Well from the very first day that my mother-in-law became a resident in December 2021, we have been totally overwhelmed with the love, care and support that she has received from all the staff. They are all very professional and very dedicated to giving a 100% at all times. We have always been kept up to date on her care and wellbeing and the work that they have put into looking after her, has been totally amazing. She was not at her best when she went into the home but with the very best care and attention, she has become a new person - the person we have always loved and to see her back to her normal happy self is absolutely wonderful. We visit often and to see her so relaxed and happy and to know she is safe and receiving the utmost care makes us feel very happy. To summarise, it’s a home from home feeling that is made so special by all the staff, who go beyond their duties to ensure all their residents are happy and receive first class care at all times.
16 March 2022
This care home lost two-thirds of residents during covid. The standard of care is poor and the staff are unsupervised during weekends and after 4.30 pm. There is only a wifi connection for phone calls so if your loved one is in the wrong place, poor connectivity. My parent was able to leave twice without the staff noticing. Cut mum's hair short because it's easier for them to manage. Didn't initially provide mum with sanitary wear despite being incontinent. On visiting found parent in a state of undress. Looked for clean underwear and clean trousers. This is when came to light no sanitary were available. When asked where parent's clean clothes were, was told the washing machine had broken for two weeks. Several complaints have been made to the CQC with the result being met with the threat of a 28-day notice to leave. Despite reports to social services, nothing was done. Unfortunately no Lasting Power of Attorney in place so unable to remove my parent from this hovel.
08 March 2022
Very happy with the care mum receives. The staff are always friendly and helpful and it's nice to see all the activities that go on. I honestly wouldn't want Mum to be living anywhere else. Thank you.
27 July 2020
Dad came into respite care barely able to walk and generally very unhappy. He left 8 weeks later without needing any assistance and back to his old self, thanks to the excellent care support and the general professionalism of all staff and facilities. Could not recommend it highly enough.
23 June 2020
The Old Hall is located down a quiet country road, with a pleasant entrance, and always a happy welcome. It has a lovely patio seating area and peaceful lawned grounds all enjoyed by the residents, it’s homely clean and a happy place. The Manager is always so caring and reassuring and makes you feel confident with the loving care that’s provided to mum. The team of staff all support and deliver great care to mum. There are activities ie crafting, singing, flower arranging, bingo, afternoon teas etc with tea always available. Mum is in a place where she can talk any worries away at any time. The staff listen to her and reassure her keeping her happy and safe, ensuring her mental and physical wellbeing are provided for.
20 May 2020
We would like to express our heartfelt gratitude to all of the staff at The Old Hall. Our mum became a resident at the home only shortly before the Coronavirus lockdown and we were fortunate that she became a resident when she did. Only about two weeks or so after she moved in, a good proportion of the staff moved into the home and locked themselves down with the residents. We are incredibly impressed with the dedication and devotion of all the staff and cannot thank them enough for all the care they have given to protect Mum and keep her from harm during this terrible period. The quality of care in the home is exceptional and it has a wonderful homely feel. Mum is much happier than she has been in some time.
14 April 2020
My mum has never been happier in a care home. The staff are absolutely wonderful, kind, understanding, my mum is a very fussy eater but absolutely loves the food. I enjoyed Christmas Day lunch at the home with mum, and it was a fantastic day. The residents are provided with love and care, and every day is filled with activities to stimulate her mind and body. Regular parties and singers, even ponies visiting. The home is in excellent repair with lovely big reception rooms and bedrooms are of a good size with en-suites. During this awful time of the Coronavirus, the manager and staff made the selfless decision to move into the home, away from their families for many weeks, to ensure that my mum and every single resident stay as safe as possible as they can. I personally don't know how to thank them, they are true angels and I am so pleased my mum resides at The Old Hall. Thank you, everyone.
14 April 2020
During Covid 19 outbreak the staff went above and beyond. Continuing giving all the residents the best care possible, by moving into the home, the staff really did put their residents first. Thank you to each and every one of them.
09 April 2020
The accommodations are standard for a care home, social areas are nice. The staff are absolutely phenomenal, so kind and caring and will always go the extra mile. A number have moved into the facility during the Spring 2020 COVID-19 outbreak to help keep the residents safe and well. Their dedication is really above and beyond anything that could be expected!
17 September 2019
The owner, manager and staff are all dedicated to providing residents with comfortable, safe, clean and loving care. The atmosphere is warm, welcoming and cheerful. There is always something going on and the personal care is exceptional. Thanks to all the team for looking after my dad so brilliantly.
17 July 2019
From the top down, this place has been transformed into a loving, caring family home and not just for my mother but for m wife and myself on our frequent regular calls. I could not ask for a better staff or for better caring from each one of them. Should our own situations change, I would look nowhere else to care for either of ourselves. This was not the case until recently but now the turn around has succeeded wonderfully.
09 May 2019
The care home was very friendly and very caring. The staff did not see what they were doing as just their job but they really cared about all the residents. The place was always clean and the food was excellent. Security was very good, the bedrooms were all a good size with ensuite. I would certainly recommend The Old Hall to anyone.
25 February 2019
There has been a great improvement since a new manager and more staff have been employed. You are warmly greeted and the residents seem to be enjoying being there. The dining room has been redecorated and new floor cover. Some of the bedrooms have also been done. This is an ongoing thing, so all in all, well done to the Manager and staff.
22 January 2019
This is an excellent care home with very friendly and helpful staff. Care is sympathetic and kind, respecting resident's wishes. The food is good and the home has pleasant communal areas, which are clean and tidy. Management of the home is readily available and responsive to any issues or concerns.
Latest Reviews for The Old Hall Residential Care Home
14 January 2025
Myself, and another lady, had Lasting Power of Attorney for one of the residents at The Old Hall from January 2024 until his death in December 2024. During this time the gentleman was treated with the utmost courtesy, professionalism, dignity and with respect. We, ourselves, were always made very welcome and someone was always available to update us on the gentleman's condition, health status etc, even during non-office hours. During the last few days of his life, we were always kept up to date, and made welcome on our visits. Our friend was usually accompanied in his room during this time by at least one member of staff, to comfort him and reassurance. It is our opinion that the treatment he received at The Old Hall went above and beyond. Thank you to everyone there.
06 September 2024
My mother-in-law went into the home in May 2023 with dementia. She was warmly welcomed as well as us her family. Staff feel part of the family and the manager is very approachable. My father-in-law is welcomed with open arms and are very supportive. My mother-in-law is always happy and we don't get much out of her but she always says it's her home, and that tells us she is cared for.
06 February 2023
The home is in a lovely area of Lincolnshire, with beautiful countryside on all sides. The bedroom was warm and bright. The communal areas are clean with attentive staff to undertake activities and care. From the first moment my mum came to The Old Hall, she has received the best care and attention we could possibly wish for. All the staff were supportive of our mum and our family as a whole. Mum quickly progressed to end of life and the home kept us informed of her condition throughout. Due to their continued vigilance and experience, we were able to be with her at the end. We will be forever grateful for the level of care Mum received. We spent many hours outside of normal visiting hours and we saw first-hand the care and attention given to other residents in a happy and secure care home.
23 March 2022
Absolutely excellent. Carers are friendly and helpful.
23 March 2022
Very friendly staff who are always helpful and look after their residents extremely well. Great choice of food and entertainment. I cannot fault the care home.
22 March 2022
So where to begin on this review? Well from the very first day that my mother-in-law became a resident in December 2021, we have been totally overwhelmed with the love, care and support that she has received from all the staff. They are all very professional and very dedicated to giving a 100% at all times. We have always been kept up to date on her care and wellbeing and the work that they have put into looking after her, has been totally amazing. She was not at her best when she went into the home but with the very best care and attention, she has become a new person - the person we have always loved and to see her back to her normal happy self is absolutely wonderful. We visit often and to see her so relaxed and happy and to know she is safe and receiving the utmost care makes us feel very happy. To summarise, it’s a home from home feeling that is made so special by all the staff, who go beyond their duties to ensure all their residents are happy and receive first class care at all times.
16 March 2022
This care home lost two-thirds of residents during covid. The standard of care is poor and the staff are unsupervised during weekends and after 4.30 pm. There is only a wifi connection for phone calls so if your loved one is in the wrong place, poor connectivity. My parent was able to leave twice without the staff noticing. Cut mum's hair short because it's easier for them to manage. Didn't initially provide mum with sanitary wear despite being incontinent. On visiting found parent in a state of undress. Looked for clean underwear and clean trousers. This is when came to light no sanitary were available. When asked where parent's clean clothes were, was told the washing machine had broken for two weeks. Several complaints have been made to the CQC with the result being met with the threat of a 28-day notice to leave. Despite reports to social services, nothing was done. Unfortunately no Lasting Power of Attorney in place so unable to remove my parent from this hovel.
08 March 2022
Very happy with the care mum receives. The staff are always friendly and helpful and it's nice to see all the activities that go on. I honestly wouldn't want Mum to be living anywhere else. Thank you.
27 July 2020
Dad came into respite care barely able to walk and generally very unhappy. He left 8 weeks later without needing any assistance and back to his old self, thanks to the excellent care support and the general professionalism of all staff and facilities. Could not recommend it highly enough.
23 June 2020
The Old Hall is located down a quiet country road, with a pleasant entrance, and always a happy welcome. It has a lovely patio seating area and peaceful lawned grounds all enjoyed by the residents, it’s homely clean and a happy place. The Manager is always so caring and reassuring and makes you feel confident with the loving care that’s provided to mum. The team of staff all support and deliver great care to mum. There are activities ie crafting, singing, flower arranging, bingo, afternoon teas etc with tea always available. Mum is in a place where she can talk any worries away at any time. The staff listen to her and reassure her keeping her happy and safe, ensuring her mental and physical wellbeing are provided for.
20 May 2020
We would like to express our heartfelt gratitude to all of the staff at The Old Hall. Our mum became a resident at the home only shortly before the Coronavirus lockdown and we were fortunate that she became a resident when she did. Only about two weeks or so after she moved in, a good proportion of the staff moved into the home and locked themselves down with the residents. We are incredibly impressed with the dedication and devotion of all the staff and cannot thank them enough for all the care they have given to protect Mum and keep her from harm during this terrible period. The quality of care in the home is exceptional and it has a wonderful homely feel. Mum is much happier than she has been in some time.
14 April 2020
My mum has never been happier in a care home. The staff are absolutely wonderful, kind, understanding, my mum is a very fussy eater but absolutely loves the food. I enjoyed Christmas Day lunch at the home with mum, and it was a fantastic day. The residents are provided with love and care, and every day is filled with activities to stimulate her mind and body. Regular parties and singers, even ponies visiting. The home is in excellent repair with lovely big reception rooms and bedrooms are of a good size with en-suites. During this awful time of the Coronavirus, the manager and staff made the selfless decision to move into the home, away from their families for many weeks, to ensure that my mum and every single resident stay as safe as possible as they can. I personally don't know how to thank them, they are true angels and I am so pleased my mum resides at The Old Hall. Thank you, everyone.
14 April 2020
During Covid 19 outbreak the staff went above and beyond. Continuing giving all the residents the best care possible, by moving into the home, the staff really did put their residents first. Thank you to each and every one of them.
09 April 2020
The accommodations are standard for a care home, social areas are nice. The staff are absolutely phenomenal, so kind and caring and will always go the extra mile. A number have moved into the facility during the Spring 2020 COVID-19 outbreak to help keep the residents safe and well. Their dedication is really above and beyond anything that could be expected!
17 September 2019
The owner, manager and staff are all dedicated to providing residents with comfortable, safe, clean and loving care. The atmosphere is warm, welcoming and cheerful. There is always something going on and the personal care is exceptional. Thanks to all the team for looking after my dad so brilliantly.
17 July 2019
From the top down, this place has been transformed into a loving, caring family home and not just for my mother but for m wife and myself on our frequent regular calls. I could not ask for a better staff or for better caring from each one of them. Should our own situations change, I would look nowhere else to care for either of ourselves. This was not the case until recently but now the turn around has succeeded wonderfully.
09 May 2019
The care home was very friendly and very caring. The staff did not see what they were doing as just their job but they really cared about all the residents. The place was always clean and the food was excellent. Security was very good, the bedrooms were all a good size with ensuite. I would certainly recommend The Old Hall to anyone.
25 February 2019
There has been a great improvement since a new manager and more staff have been employed. You are warmly greeted and the residents seem to be enjoying being there. The dining room has been redecorated and new floor cover. Some of the bedrooms have also been done. This is an ongoing thing, so all in all, well done to the Manager and staff.
22 January 2019
This is an excellent care home with very friendly and helpful staff. Care is sympathetic and kind, respecting resident's wishes. The food is good and the home has pleasant communal areas, which are clean and tidy. Management of the home is readily available and responsive to any issues or concerns.