Submit a Review for Southernwood House
20 Matmore Gate, Spalding, PE11 2PN
View Full Details of Southernwood HouseLatest Reviews for Southernwood House
07 November 2024
We were very pleased with Southernwood on the whole. The staff were friendly and caring and Mum felt well looked after. The food was very good (she's quite fussy and liked it so it must be good!) The building was a little run-down but new windows were being fitted during her stay and this was less important for us than her care. The only negative was that we'd asked for a shower and hair wash for her every 3rd day which didn't happen, she may have been reluctant though.
30 September 2024
We found the home to be very caring and patient, staff seemed to be motivated and happy within their role. The only downside was furnishings and storage for the residents. But we found the food and care to be excellent.
04 July 2024
During the short time my mother has been here she considers it home and the carers are her friends. She is shown respect and treated with dignity. She has been encouraged to socialise which has given her a newfound confidence. Good menu options with freshly prepared food. Her room is always clean and tidy and her clothes are laundered regularly. Management at the care home has been a big support with queries, paperwork and general admin during the settling period. Yes, the building looks tired and requires a bit of TLC but most importantly it's the excellent care that counts.
20 June 2024
My mum has been staying at Southernwood House for the past couple of weeks while she transitions from hospital care. Mum's room is small but has everything within easy reach and the carers are just a press of the buzzer away! Although the building itself is a little dated this has no impact on the care shown. All of the care staff are always very friendly and welcoming and obviously take pride in the care they offer all of the residents. This care also extends to family and friends of residents too as I have been able to join Mum for lunch in the dining room a couple of times for really tasty meals! A huge bonus is the choice of homemade meals prepared in the kitchen at Southernwood House, the cooks are absolutely 100%. Mum also enjoyed a recent pampering activity after which I have photos of her looking glam! I am sure more organised activities would be a bonus too.
29 September 2023
I have nothing but praise for the management and team at Southernwood. Their dedication to the job, politeness and caring nature was amazing throughout the period in which they looked after my father. Thank you so much for all that you did for him.
25 September 2023
Mum entered Southernwood House just over a month ago, and I have nothing but praise for the care she has received to date. The exterior of the building needs a little updating, but it belies the genuine respect, warmth and compassion I have found within. All of Mum’s medical and personal needs are being met with a high level of professional care and kindness. Led by the manager, all the staff, whatever their roles, work together as a team for the benefit of the residents. The food is excellent and home-cooked, and there is always a good choice. The cleanliness is exemplary. I have no hesitation about getting in touch by telephone or email at any time if there is anything I need to discuss about Mum's care. I have peace of mind, knowing that Mum is being cared for by individuals who really do care.
18 September 2023
I was looked after by Southernwood House for three months. I was treated with the utmost care, dignity and respect and good humour. Nice surroundings, excellent food. Family were confident that I was being looked after and found the staff to to be inclusive of them as well. Flexible visiting hours are an advantage and visitors were always impressed.
14 September 2023
My dad moved here while waiting for a care package to be set up. The care he received was amazing and the staff went out of their way to help and look after him. Nothing was too much trouble and we were really glad he was sent here.
11 August 2023
Since going into the home Mum who was quite ill and dubious about residing in a care home has really found it a great experience. The staff are all very accommodating, polite and professional. They give a level of cover up to a high standard and they really care about the residents and make them feel at home. The care home has a very homely feel and Mum is very happy with it which gives me peace of mind knowing she is being looked after.
06 July 2023
My mum arrived at the home in April and has received excellent care since her arrival. Decoration could be updated, but this has no relation to the excellent staff and care. It is a well-run, efficient and friendly home. The staff are very capable, hard-working and caring. The overall cleanliness is first-class and always maintained to an excellent standard.
28 June 2023
A brilliant care home that has looked after my mum for over 3 1/2 years. The food is amazing, with varying menus every week. The staff are always kind and respectful to the residents. The new manager is always very polite and is trying new methods to improve the care home. My mum is very happy here and is always in a good mood every time I visit.
04 April 2023
A very comfortable and welcoming environment. Maybe a little redecorating may enhance the experience. Management is excellent and enables the residents to feel safe, secure and at home in their new environment.
08 April 2022
Lovely place to stay. Would have no problem going back there again or sending anyone from my friends or family. The staff were all very nice and friendly. As a smoker, it was nice to be taken outside when I asked to have my cigarette and was never a problem. The staff did all that they could to make my stay comfy and happy.
08 April 2022
I have been here for the past 6-months and have received the very best of care from some fantastic staff, who do their absolute best for all in their care. I have been helped above and beyond the usual level of support given to most residents due to my mental health.
09 March 2022
The home is not managed properly, no management on duty at weekends. Mum was downstairs then because they wanted the room so the next morning they moved all her belongings upstairs while she was having a cigarette and she came back to her room to find all her belongs gone and it, of course, really upset her a lot as she was suffering from dementia in which it has made her worse. We were able to get the home to keep her downstairs because she had a fall downstairs in the past. And she won't use stairs because of this. Since then the manageress made it hard for my mum. She had to go into hospital but after that, the manageress wouldn't let her back in the home saying she wanted a bank statement even though she was self-funding before. Now she is living with me and my husband until we find another care home.
21 June 2019
The staff are really good with the residents they were very helpfully when I took my mum in there. My mum loves being in there and made some new friends and she likes all the staff who work there. She has fun with everyone and she has settled really well. She likes to join in with most things.
21 June 2019
My mum was taken into Southernwood House in April as emergency care, she was made so welcome by everyone. The staff were so good, friendly and caring.
14 June 2019
Dad had been living on his own after my mother passed away and it became clear he could no longer continue and needed to get some personal care. After experiencing various care home, he was finally accepted at Southernwood House where he was treated with dignity and in a truly caring manner from the staff at Southernwood House, something we felt had been lacking at the other homes. The food was good and varied and the residents always seemed to be contented and chatty, for the first time dad seemed to be content making a number of friends. I can whole heartily recommend Southernwood House to anybody looking for a caring, safe loving home for their loved ones.
14 June 2019
Both my mum and dad moved into Southernwood House last November. Both had been living locally at home. My mum has been admitted to hospital so this was an emergency situation for my dad who couldn’t cope at home. The staff at the care home supported not just my parents but for me and my family through this challenging time. Later mum joined dad and they spent the last few months of mums life enjoying each other and more relaxed than they had been for ages now they were comfortable and so well looked after. Dad’s health has improved more than we thought possible. And we believe they have been happy. Dad has a tv in his room so he has a personal space as well as new friends. The staff are very patient and caring.
27 June 2017
My wife and I came to visit my mother on 22nd June we are from out of the area, so thought best to ring as we got nearer to check if it was ok to just turn up and also to bring our dog in. Staff were really friendly and welcoming, we were told the residents would love our small dog and yes please bring it in. We found the place very clean and tidy, the building is a little tired due to its age. My mum was sitting chatting to someone and we were surprised she recognised us ( she hadn't at my brothers) interaction making her happy!! We did find one of the staff to be very rude which we reported to the manager and she apologised and promised to deal with. The Manager said this is their home and we come here to work and should respect that. It was lovely to watch how the staff help everyone and we would happily recommend this care home.
Latest Reviews for Southernwood House
07 November 2024
We were very pleased with Southernwood on the whole. The staff were friendly and caring and Mum felt well looked after. The food was very good (she's quite fussy and liked it so it must be good!) The building was a little run-down but new windows were being fitted during her stay and this was less important for us than her care. The only negative was that we'd asked for a shower and hair wash for her every 3rd day which didn't happen, she may have been reluctant though.
30 September 2024
We found the home to be very caring and patient, staff seemed to be motivated and happy within their role. The only downside was furnishings and storage for the residents. But we found the food and care to be excellent.
04 July 2024
During the short time my mother has been here she considers it home and the carers are her friends. She is shown respect and treated with dignity. She has been encouraged to socialise which has given her a newfound confidence. Good menu options with freshly prepared food. Her room is always clean and tidy and her clothes are laundered regularly. Management at the care home has been a big support with queries, paperwork and general admin during the settling period. Yes, the building looks tired and requires a bit of TLC but most importantly it's the excellent care that counts.
20 June 2024
My mum has been staying at Southernwood House for the past couple of weeks while she transitions from hospital care. Mum's room is small but has everything within easy reach and the carers are just a press of the buzzer away! Although the building itself is a little dated this has no impact on the care shown. All of the care staff are always very friendly and welcoming and obviously take pride in the care they offer all of the residents. This care also extends to family and friends of residents too as I have been able to join Mum for lunch in the dining room a couple of times for really tasty meals! A huge bonus is the choice of homemade meals prepared in the kitchen at Southernwood House, the cooks are absolutely 100%. Mum also enjoyed a recent pampering activity after which I have photos of her looking glam! I am sure more organised activities would be a bonus too.
29 September 2023
I have nothing but praise for the management and team at Southernwood. Their dedication to the job, politeness and caring nature was amazing throughout the period in which they looked after my father. Thank you so much for all that you did for him.
25 September 2023
Mum entered Southernwood House just over a month ago, and I have nothing but praise for the care she has received to date. The exterior of the building needs a little updating, but it belies the genuine respect, warmth and compassion I have found within. All of Mum’s medical and personal needs are being met with a high level of professional care and kindness. Led by the manager, all the staff, whatever their roles, work together as a team for the benefit of the residents. The food is excellent and home-cooked, and there is always a good choice. The cleanliness is exemplary. I have no hesitation about getting in touch by telephone or email at any time if there is anything I need to discuss about Mum's care. I have peace of mind, knowing that Mum is being cared for by individuals who really do care.
18 September 2023
I was looked after by Southernwood House for three months. I was treated with the utmost care, dignity and respect and good humour. Nice surroundings, excellent food. Family were confident that I was being looked after and found the staff to to be inclusive of them as well. Flexible visiting hours are an advantage and visitors were always impressed.
14 September 2023
My dad moved here while waiting for a care package to be set up. The care he received was amazing and the staff went out of their way to help and look after him. Nothing was too much trouble and we were really glad he was sent here.
11 August 2023
Since going into the home Mum who was quite ill and dubious about residing in a care home has really found it a great experience. The staff are all very accommodating, polite and professional. They give a level of cover up to a high standard and they really care about the residents and make them feel at home. The care home has a very homely feel and Mum is very happy with it which gives me peace of mind knowing she is being looked after.
06 July 2023
My mum arrived at the home in April and has received excellent care since her arrival. Decoration could be updated, but this has no relation to the excellent staff and care. It is a well-run, efficient and friendly home. The staff are very capable, hard-working and caring. The overall cleanliness is first-class and always maintained to an excellent standard.
28 June 2023
A brilliant care home that has looked after my mum for over 3 1/2 years. The food is amazing, with varying menus every week. The staff are always kind and respectful to the residents. The new manager is always very polite and is trying new methods to improve the care home. My mum is very happy here and is always in a good mood every time I visit.
04 April 2023
A very comfortable and welcoming environment. Maybe a little redecorating may enhance the experience. Management is excellent and enables the residents to feel safe, secure and at home in their new environment.
08 April 2022
Lovely place to stay. Would have no problem going back there again or sending anyone from my friends or family. The staff were all very nice and friendly. As a smoker, it was nice to be taken outside when I asked to have my cigarette and was never a problem. The staff did all that they could to make my stay comfy and happy.
08 April 2022
I have been here for the past 6-months and have received the very best of care from some fantastic staff, who do their absolute best for all in their care. I have been helped above and beyond the usual level of support given to most residents due to my mental health.
09 March 2022
The home is not managed properly, no management on duty at weekends. Mum was downstairs then because they wanted the room so the next morning they moved all her belongings upstairs while she was having a cigarette and she came back to her room to find all her belongs gone and it, of course, really upset her a lot as she was suffering from dementia in which it has made her worse. We were able to get the home to keep her downstairs because she had a fall downstairs in the past. And she won't use stairs because of this. Since then the manageress made it hard for my mum. She had to go into hospital but after that, the manageress wouldn't let her back in the home saying she wanted a bank statement even though she was self-funding before. Now she is living with me and my husband until we find another care home.
21 June 2019
The staff are really good with the residents they were very helpfully when I took my mum in there. My mum loves being in there and made some new friends and she likes all the staff who work there. She has fun with everyone and she has settled really well. She likes to join in with most things.
21 June 2019
My mum was taken into Southernwood House in April as emergency care, she was made so welcome by everyone. The staff were so good, friendly and caring.
14 June 2019
Dad had been living on his own after my mother passed away and it became clear he could no longer continue and needed to get some personal care. After experiencing various care home, he was finally accepted at Southernwood House where he was treated with dignity and in a truly caring manner from the staff at Southernwood House, something we felt had been lacking at the other homes. The food was good and varied and the residents always seemed to be contented and chatty, for the first time dad seemed to be content making a number of friends. I can whole heartily recommend Southernwood House to anybody looking for a caring, safe loving home for their loved ones.
14 June 2019
Both my mum and dad moved into Southernwood House last November. Both had been living locally at home. My mum has been admitted to hospital so this was an emergency situation for my dad who couldn’t cope at home. The staff at the care home supported not just my parents but for me and my family through this challenging time. Later mum joined dad and they spent the last few months of mums life enjoying each other and more relaxed than they had been for ages now they were comfortable and so well looked after. Dad’s health has improved more than we thought possible. And we believe they have been happy. Dad has a tv in his room so he has a personal space as well as new friends. The staff are very patient and caring.
27 June 2017
My wife and I came to visit my mother on 22nd June we are from out of the area, so thought best to ring as we got nearer to check if it was ok to just turn up and also to bring our dog in. Staff were really friendly and welcoming, we were told the residents would love our small dog and yes please bring it in. We found the place very clean and tidy, the building is a little tired due to its age. My mum was sitting chatting to someone and we were surprised she recognised us ( she hadn't at my brothers) interaction making her happy!! We did find one of the staff to be very rude which we reported to the manager and she apologised and promised to deal with. The Manager said this is their home and we come here to work and should respect that. It was lovely to watch how the staff help everyone and we would happily recommend this care home.