Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Waterloo House

stars
stars 06 October 2022
With deep regret, I had to put my mum in respite. Waterloo House was recommended to my family. On arrival, the staff were lovely, the home was spotlessly clean and no smell, which I dreaded. The staff are lovely, they made Mum and us feel welcome. I have visited regularly. My mum's happy with the care she is getting and loves it there. I will recommend it to my friends.
Review from Diane B (Daughter of Resident/Service User)
stars
stars 01 December 2017
My wife was referred to the assessment unit, due to her increasingly aggressive behaviour. She was there for four weeks, when we were told to find suitable residential care for her. We selected Waterloo House. The manager of Waterloo House visited my wife and after getting the opinion of the staff agreed to take her. After the first few days my wife resumed her aggressive behaviour towards staff and residents and as a result, she was transferred to a nursing home who specialise in dementia cases. Waterloo House did their best for my wife and we have no complaints regarding her care whilst there, which was excellent.
Review from Peter G (Husband of Resident/Service User)
stars
stars 11 August 2016
I visited a friend in this home recently and was very impressed by it's standards. This home has a very good reputation.
Review from Maxine L (Friend of Resident/Service User)
stars
stars 24 June 2016
I know someone who had stayed here for respite, she was very happy in fact cried when she left. So knowing her I thought it must be alright. The staff have been brilliant towards me so cheerful and obliging, everyone of them.
Review from Joy A (Resident / Service User)