Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Ashdown House

stars
stars 16 August 2023
Following a period of high staff turnover and fairly average care quality the new management team have driven a spectacular improvement and set themselves high standards to ensure this is maintained. The communication channels have been vastly improved with feedback from relatives positively encouraged. Issues are dealt with swiftly and with due consideration of service user needs. Staffing levels have improved to become a stable working team, allowing users to really get to know their carers. The actual 'bricks and mortar' facilities are not 5-star but are effectively utilised and constantly improving.
Review from Colin C (Son of Resident/Service User)