Submit a Review for Margaret's Rest Home
32 Kingsley Road, Northampton, NN2 7BL
View Full Details of Margaret's Rest HomeLatest Reviews for Margaret's Rest Home
10 January 2024
Both my parents were in the home until their deaths 4 days apart in November, it’s been a very hard few weeks but I’m very grateful for the care they received. The staff were very good and so was the medical care when needed.
11 April 2023
The overall experience has been wonderful. It's clean, tidy, members of staff have the residents' best interests at heart. I do not need to worry about my mum. Thank you to the manager for everything you do for my mum and our close surrounding family. It's been a pleasure.
11 April 2023
My mum has been a resident for approximately 3 months and she has settled in well due to the staff who have all her interests at heart. They have taken time to get to know her individual needs and whilst they are so very busy they will spend as much time with her as they can. Mum loves to be as involved as possible with activities and she has really enjoyed the Valentines, St David’s Day and other themed events. She would love to have more to do particularly at weekends and in the afternoon as these are quieter with less going on. The staff work so hard and are so friendly and welcoming. If I had any criticism it would be the facilities - the room Mum has needs some TLC - a lick of paint and a freshen up plus her bathroom lacks a working tap so if these things were given attention then it would be so much better for her.
11 April 2023
All the staff at Margaret's Rest Home are extremely caring and genuinely have the safety and welfare of all residents at heart. It has a very family feel to the home which is comforting for the relatives of the residents.
11 April 2023
A few hiccups when Mum first went to the home but more due to her stubbornness not letting the staff help her, but since we sorted that issue the staff have been great with communication with me and making Mum feel at home as a resident.
23 March 2023
This is a hell hole avoid it at all costs. My dad has been left to lie flat in bed with the sides up so he can see nothing. No tv or radio. We purchased a TV for him and an aerial lead, to come to visit him and find out they have taken his aerial lead and again left him to deteriorate with no tv or radio. He has no stimulation. His feet are left cramped up at end of his bed. No one has tried to get him out of bed, He has been in bed now a year and has seized up. Every time we visit him drink bottle is always empty. Disgrace.
19 January 2023
Where do I start? Firstly, I cannot recommend Margarets Rest Home highly enough. My Mum was one of the longest-serving residents there. Unfortunately, she has recently passed away. The care and kindness that the manager and her amazing team have shown my Mum, me and my sister over the years has been outstanding. It's always a difficult decision to make when choosing a care home for a relative. Margarets really understand the needs of a dementia patient. Mum was extremely difficult to look after when she first went to the care home, but the staff never gave up on her. Their expert care and understanding was phenomenal and Mum soon settled in. As a family, we felt that Mum was loved and looked after. She certainly felt like part of the Margarets family and you cannot get better than that for your loved one. The manager and the staff attended the funeral. They have shown my sister and I kindness and respect throughout. We will never forget this and thank everyone who loved and cared for Mum.
29 December 2022
The care home is very family orientated and knows how to meet the needs of our family member who has very advanced dementia. Would definitely recommend to future service users and their family members. The staff are fab and the new manager is very welcoming.
20 October 2021
My aunt was staying here for short term respite and I visited weekly. Whilst the home seemed reasonable, and we were grateful for the care provided, my aunt sadly passed away suddenly on Tuesday morning. I understand that these things happen but what has shocked me is that at no point has one member of staff offered their condolences. I called them about collecting her belongings and my Dad collected them on Friday and never was my aunts passing mentioned. I understand that carers are paid very little. I’ve worked in healthcare for 16 years myself and know it can be a thankless task at times, however, the main reason we do it is because we care about people. I think some basic training is needed here so that staff at least have the grace to say “sorry for your loss”.
Latest Reviews for Margaret's Rest Home
10 January 2024
Both my parents were in the home until their deaths 4 days apart in November, it’s been a very hard few weeks but I’m very grateful for the care they received. The staff were very good and so was the medical care when needed.
11 April 2023
The overall experience has been wonderful. It's clean, tidy, members of staff have the residents' best interests at heart. I do not need to worry about my mum. Thank you to the manager for everything you do for my mum and our close surrounding family. It's been a pleasure.
11 April 2023
My mum has been a resident for approximately 3 months and she has settled in well due to the staff who have all her interests at heart. They have taken time to get to know her individual needs and whilst they are so very busy they will spend as much time with her as they can. Mum loves to be as involved as possible with activities and she has really enjoyed the Valentines, St David’s Day and other themed events. She would love to have more to do particularly at weekends and in the afternoon as these are quieter with less going on. The staff work so hard and are so friendly and welcoming. If I had any criticism it would be the facilities - the room Mum has needs some TLC - a lick of paint and a freshen up plus her bathroom lacks a working tap so if these things were given attention then it would be so much better for her.
11 April 2023
All the staff at Margaret's Rest Home are extremely caring and genuinely have the safety and welfare of all residents at heart. It has a very family feel to the home which is comforting for the relatives of the residents.
11 April 2023
A few hiccups when Mum first went to the home but more due to her stubbornness not letting the staff help her, but since we sorted that issue the staff have been great with communication with me and making Mum feel at home as a resident.
23 March 2023
This is a hell hole avoid it at all costs. My dad has been left to lie flat in bed with the sides up so he can see nothing. No tv or radio. We purchased a TV for him and an aerial lead, to come to visit him and find out they have taken his aerial lead and again left him to deteriorate with no tv or radio. He has no stimulation. His feet are left cramped up at end of his bed. No one has tried to get him out of bed, He has been in bed now a year and has seized up. Every time we visit him drink bottle is always empty. Disgrace.
19 January 2023
Where do I start? Firstly, I cannot recommend Margarets Rest Home highly enough. My Mum was one of the longest-serving residents there. Unfortunately, she has recently passed away. The care and kindness that the manager and her amazing team have shown my Mum, me and my sister over the years has been outstanding. It's always a difficult decision to make when choosing a care home for a relative. Margarets really understand the needs of a dementia patient. Mum was extremely difficult to look after when she first went to the care home, but the staff never gave up on her. Their expert care and understanding was phenomenal and Mum soon settled in. As a family, we felt that Mum was loved and looked after. She certainly felt like part of the Margarets family and you cannot get better than that for your loved one. The manager and the staff attended the funeral. They have shown my sister and I kindness and respect throughout. We will never forget this and thank everyone who loved and cared for Mum.
29 December 2022
The care home is very family orientated and knows how to meet the needs of our family member who has very advanced dementia. Would definitely recommend to future service users and their family members. The staff are fab and the new manager is very welcoming.
20 October 2021
My aunt was staying here for short term respite and I visited weekly. Whilst the home seemed reasonable, and we were grateful for the care provided, my aunt sadly passed away suddenly on Tuesday morning. I understand that these things happen but what has shocked me is that at no point has one member of staff offered their condolences. I called them about collecting her belongings and my Dad collected them on Friday and never was my aunts passing mentioned. I understand that carers are paid very little. I’ve worked in healthcare for 16 years myself and know it can be a thankless task at times, however, the main reason we do it is because we care about people. I think some basic training is needed here so that staff at least have the grace to say “sorry for your loss”.