Submit a Review for Newgate Lodge Care Home
Newgate Lane, Mansfield, NG18 2LG
View Full Details of Newgate Lodge Care HomeLatest Reviews for Newgate Lodge Care Home
19 February 2025
The care home is amazing. It is literally home from home-from-home feeling. They treat all residents with so much respect and care. As you enter the home it smells lovely. The cleaners do a good job. All the staff, including the office, carers and supervisors are just fantastic. The food is restaurant standard and they eat it in a beautiful dining room. They treat the residents as real people and have nice chats and laughs with them. They have an amazing entertainment team that organises daily activities from playing games, yoga, stretches, mind games and also have outside singers come in. Overall just a fantastic care home.
06 February 2025
I wanted to reach out and say thank you to you and to the amazing staff of Newgate Lodge Care Home. My grandmother was only there for a few days but everyone there made those few days beautiful. I know how much I loved my visit there and how impressed I was with every person I had contact with. They were all genuine and lovely to talk to. I loved seeing how gentle they were with my grandma and I can't tell you how much their love and care meant to me. Newgate Lodge was the answer to all our prayers and I felt so good leaving my grandma in your capable hands, I only wish it could have been for a little longer. Thank you all for everything. I am so grateful for all of you and I appreciate everything you did for my grandma and her family.
06 February 2025
The staff are very welcoming and friendly. They treat my dad with respect and dignity, as they always do.
29 January 2025
This home is lovely. My mother is well looked after. Her needs are all cared for and the staff attend to her.
28 January 2025
My sister has settled in well and although distance dictates that we don't visit often, whenever we visit, we find the staff friendly and caring. We are also informed regularly if my sister needs anything, which we do our best to send her.
28 January 2025
My mother came to Newgate 7 1/2 years ago, the outlook only being for 6 months but with the love and care given by all the staff, we had her for a further 7 years. This was down to all the staff's love, stimulation and encouragement. We would like to say that the staff and management all do really Care with a capital "C" about all the residents they look after. We have found that not only do they care about their residents, they also look after and support family members, as we have found a few times over the years. We never had concerns about Mum's eating, as she always cleared the plate, the food provided is freshly cooked on the premises every day and very nutritious. The day Mum passed the staff's support, and love was immeasurable they helped with everything that needed doing, their arms were around us in a very caring way, this is how the staff are and it's exactly how they look after the people, one big family. We will be forever grateful to everyone involved in Mum's care. Highly recommend.
28 January 2025
Thank You, Newgate Lodge Care Home! Our family are deeply grateful to the team at Newgate Lodge Care for the exceptional care they provided to my father during his stay. From the warm and welcoming environment to the genuine compassion shown by every staff member, it was clear that this is a place where residents are treated with respect and kindness. The team took the time to understand my dad's needs and preferences, offering personalized care that made him feel comfortable and at home. Their professionalism and dedication gave us peace of mind during such a difficult time, which was invaluable. I highly recommend Newgate Lodge Care to anyone seeking outstanding care for their loved ones. The kindness and support we experienced will always hold a special place in our hearts.
28 January 2025
The staff are absolutely outstanding. The activities that they do with the residents are so good. The residents are always kept occupied. I can't thank the care staff enough for all the care they have given to my mum, even when she's not being particularly kind to them. They always wear a smile.
22 January 2025
I would just like to say how grateful for the care given to my father following a fall in his room, not only was it an extremely stressful time for him to have to wait for a paramedic, but the support your team gave to me was very much appreciated as it was an upsetting experience. I work in a healthcare setting myself and I would like to say that a particular member of staff is outstanding in her role, she's a credit to Newgate Lodge. Many thanks.
16 January 2025
We visit our friend every couple of weeks and have always been struck by the friendly atmosphere and extremely pleasant manners of the staff. Today the home was decorated for Christmas and seasonal music was playing. Sadly, our friend is slowly slipping away, but her life is made as pleasant as it can be by the care and respectful consideration given to her at Newgate Lodge.
24 December 2024
I was recommended to Newgate Lodge Care Home for Mum's care by a family friend. I found the receptionist, the manager and all the staff to be lovely, helpful people. The care my mum has received since she came here has been outstanding. I cannot praise the staff enough for all they have done for her. She is much happier and healthier. The improvement in her overall health and appearance is remarkable. She loves the food, the recreational activities, concerts, arts and crafts and activities. She is out of bed every morning which is very important when confined to a wheelchair. Overall, five-star.
02 October 2024
Excellent care home highly recommended, staff and facilities lovely also lovely and caring to interact with staff and all residents. I called on the resident to see for myself the facilities in place and was impressed by the genuine empathy and care from all the staff to a very high standard.
28 August 2024
I think this care home is brilliant, they look after my mum who has dementia, they treat her like she's one of their own family members. She loves to hug all the staff and smiles as soon as someone talks to her. She is always nicely dressed, in clean clothes and has her hair done on a regular basis by the hairdresser who comes once a week. The entertainment team keeps them fully entertained with lots of different activities. We get a warm welcome from reception and office staff. The home keeps us informed of my mum's health issues and general well-being. I would recommend this home to anyone who wants their family members to be professionally looked after.
05 August 2024
All staff were caring and considerate at all times. Very compassionate towards my brother. They were also aware of our needs as a family towards the end of his life.
29 July 2024
As a family, we cannot thank the Newgate Lodge staff enough for the care that Dad received in the 6 months he spent with them. The kindness and compassion shown by everyone was such a comfort to us. The food, atmosphere and accommodation couldn't be faulted. Dad's final days were filled with so much love and care. Thank you all.
03 July 2024
Much nicer than living alone.
07 June 2024
My very loved 90-year-old father with Alzheimer's came to this home in August 2023 after two months in a nearby care home (different group) that I found well below par! The difference in moving to this home has been staggering! Residents are never left on their own and are treated with the care and respect I would expect from a quality care home. I visit daily and can't fault it. The staff are wonderful and the care is great. The home is incredibly clean and smells nice - which, trust me, is so immensely important! Huge thanks and praise has to be made to the two incredible women who ensure every day that the residents are entertained and engaged in meaningful activities. I've been staggered by just how much they do! Very impressive - their effort and time spent doing this is noticed by us all and I'm very grateful. No one wants a parent they adore in a care home, but when there's no other option, this home has made the transition so much easier for us all.
26 April 2024
Overall, I find things very satisfactory. The food is very good. The staff do a very good job and everywhere is kept spotless.
26 April 2024
Mum was 92 with complex health issues and needed to be safe as she was having lots of falls and moved to Newgate Lodge Care Home in December 2023 until she passed away in April 2024. I felt Mum was safe as she didn’t have any falls. The team were responsive to her health needs seeking a medical practitioner in a timely fashion. Staff were caring and the home did activities every day with residents. If I had any concerns I felt able to approach management and my concerns were dealt with effectively and they were open and honest. I felt listened to and concerns were addressed. When Mum was coming to the end of her life, the staff showed great compassion, I found the whole team supportive and reassuring taking time to discuss any issues or worries. Mum and family were treated with great respect and compassion in her last weeks. The team are caring and strive to deliver person-centred care.
16 April 2024
All the staff go the extra mile in caring for residents.
Latest Reviews for Newgate Lodge Care Home
19 February 2025
The care home is amazing. It is literally home from home-from-home feeling. They treat all residents with so much respect and care. As you enter the home it smells lovely. The cleaners do a good job. All the staff, including the office, carers and supervisors are just fantastic. The food is restaurant standard and they eat it in a beautiful dining room. They treat the residents as real people and have nice chats and laughs with them. They have an amazing entertainment team that organises daily activities from playing games, yoga, stretches, mind games and also have outside singers come in. Overall just a fantastic care home.
06 February 2025
I wanted to reach out and say thank you to you and to the amazing staff of Newgate Lodge Care Home. My grandmother was only there for a few days but everyone there made those few days beautiful. I know how much I loved my visit there and how impressed I was with every person I had contact with. They were all genuine and lovely to talk to. I loved seeing how gentle they were with my grandma and I can't tell you how much their love and care meant to me. Newgate Lodge was the answer to all our prayers and I felt so good leaving my grandma in your capable hands, I only wish it could have been for a little longer. Thank you all for everything. I am so grateful for all of you and I appreciate everything you did for my grandma and her family.
06 February 2025
The staff are very welcoming and friendly. They treat my dad with respect and dignity, as they always do.
29 January 2025
This home is lovely. My mother is well looked after. Her needs are all cared for and the staff attend to her.
28 January 2025
My sister has settled in well and although distance dictates that we don't visit often, whenever we visit, we find the staff friendly and caring. We are also informed regularly if my sister needs anything, which we do our best to send her.
28 January 2025
My mother came to Newgate 7 1/2 years ago, the outlook only being for 6 months but with the love and care given by all the staff, we had her for a further 7 years. This was down to all the staff's love, stimulation and encouragement. We would like to say that the staff and management all do really Care with a capital "C" about all the residents they look after. We have found that not only do they care about their residents, they also look after and support family members, as we have found a few times over the years. We never had concerns about Mum's eating, as she always cleared the plate, the food provided is freshly cooked on the premises every day and very nutritious. The day Mum passed the staff's support, and love was immeasurable they helped with everything that needed doing, their arms were around us in a very caring way, this is how the staff are and it's exactly how they look after the people, one big family. We will be forever grateful to everyone involved in Mum's care. Highly recommend.
28 January 2025
Thank You, Newgate Lodge Care Home! Our family are deeply grateful to the team at Newgate Lodge Care for the exceptional care they provided to my father during his stay. From the warm and welcoming environment to the genuine compassion shown by every staff member, it was clear that this is a place where residents are treated with respect and kindness. The team took the time to understand my dad's needs and preferences, offering personalized care that made him feel comfortable and at home. Their professionalism and dedication gave us peace of mind during such a difficult time, which was invaluable. I highly recommend Newgate Lodge Care to anyone seeking outstanding care for their loved ones. The kindness and support we experienced will always hold a special place in our hearts.
28 January 2025
The staff are absolutely outstanding. The activities that they do with the residents are so good. The residents are always kept occupied. I can't thank the care staff enough for all the care they have given to my mum, even when she's not being particularly kind to them. They always wear a smile.
22 January 2025
I would just like to say how grateful for the care given to my father following a fall in his room, not only was it an extremely stressful time for him to have to wait for a paramedic, but the support your team gave to me was very much appreciated as it was an upsetting experience. I work in a healthcare setting myself and I would like to say that a particular member of staff is outstanding in her role, she's a credit to Newgate Lodge. Many thanks.
16 January 2025
We visit our friend every couple of weeks and have always been struck by the friendly atmosphere and extremely pleasant manners of the staff. Today the home was decorated for Christmas and seasonal music was playing. Sadly, our friend is slowly slipping away, but her life is made as pleasant as it can be by the care and respectful consideration given to her at Newgate Lodge.
24 December 2024
I was recommended to Newgate Lodge Care Home for Mum's care by a family friend. I found the receptionist, the manager and all the staff to be lovely, helpful people. The care my mum has received since she came here has been outstanding. I cannot praise the staff enough for all they have done for her. She is much happier and healthier. The improvement in her overall health and appearance is remarkable. She loves the food, the recreational activities, concerts, arts and crafts and activities. She is out of bed every morning which is very important when confined to a wheelchair. Overall, five-star.
02 October 2024
Excellent care home highly recommended, staff and facilities lovely also lovely and caring to interact with staff and all residents. I called on the resident to see for myself the facilities in place and was impressed by the genuine empathy and care from all the staff to a very high standard.
28 August 2024
I think this care home is brilliant, they look after my mum who has dementia, they treat her like she's one of their own family members. She loves to hug all the staff and smiles as soon as someone talks to her. She is always nicely dressed, in clean clothes and has her hair done on a regular basis by the hairdresser who comes once a week. The entertainment team keeps them fully entertained with lots of different activities. We get a warm welcome from reception and office staff. The home keeps us informed of my mum's health issues and general well-being. I would recommend this home to anyone who wants their family members to be professionally looked after.
05 August 2024
All staff were caring and considerate at all times. Very compassionate towards my brother. They were also aware of our needs as a family towards the end of his life.
29 July 2024
As a family, we cannot thank the Newgate Lodge staff enough for the care that Dad received in the 6 months he spent with them. The kindness and compassion shown by everyone was such a comfort to us. The food, atmosphere and accommodation couldn't be faulted. Dad's final days were filled with so much love and care. Thank you all.
03 July 2024
Much nicer than living alone.
07 June 2024
My very loved 90-year-old father with Alzheimer's came to this home in August 2023 after two months in a nearby care home (different group) that I found well below par! The difference in moving to this home has been staggering! Residents are never left on their own and are treated with the care and respect I would expect from a quality care home. I visit daily and can't fault it. The staff are wonderful and the care is great. The home is incredibly clean and smells nice - which, trust me, is so immensely important! Huge thanks and praise has to be made to the two incredible women who ensure every day that the residents are entertained and engaged in meaningful activities. I've been staggered by just how much they do! Very impressive - their effort and time spent doing this is noticed by us all and I'm very grateful. No one wants a parent they adore in a care home, but when there's no other option, this home has made the transition so much easier for us all.
26 April 2024
Overall, I find things very satisfactory. The food is very good. The staff do a very good job and everywhere is kept spotless.
26 April 2024
Mum was 92 with complex health issues and needed to be safe as she was having lots of falls and moved to Newgate Lodge Care Home in December 2023 until she passed away in April 2024. I felt Mum was safe as she didn’t have any falls. The team were responsive to her health needs seeking a medical practitioner in a timely fashion. Staff were caring and the home did activities every day with residents. If I had any concerns I felt able to approach management and my concerns were dealt with effectively and they were open and honest. I felt listened to and concerns were addressed. When Mum was coming to the end of her life, the staff showed great compassion, I found the whole team supportive and reassuring taking time to discuss any issues or worries. Mum and family were treated with great respect and compassion in her last weeks. The team are caring and strive to deliver person-centred care.
16 April 2024
All the staff go the extra mile in caring for residents.