Submit a Review for Willow Tree House
3 Sutton Road, Mansfield, NG18 5ET
View Full Details of Willow Tree HouseLatest Reviews for Willow Tree House
09 May 2024
My friend came to you form the hospital having had a stroke. The first time I came to visit him at Willow Tree Care Home, I was assured that they would feed him up, get him stronger and my word have they stuck to their words. This is such a lovely place to have a loved one in your care. Each time I have visited, I see the dedication in all of your staff, nothing is too much trouble for any of them no matter what their rank. It has been an eye-opener for me, seeing how demanding this job can be and how they cope 'very well I think'. God bless you.
05 July 2023
Mum and Dad moved into the care home together in July 2022. Dad had a fall and Mum has mild dementia. Every member of staff made Mum and Dad feel safe and comfortable from day one, offering support and reassurance as they can both be anxious at times. Nothing was too much trouble, Mum and Dad were treated with kindness, genuine fondness, respect and dignity at all times. The home manager leads from the front and was herself a huge support to Mum and Dad and when I needed a bit of support was always available to listen and reassure me. A truly wonderful group of people.
09 April 2021
This home is the best we did for my mamma. I've never seen her so happy. I have a lot of respect for all the staff working there. Thank you for everything you have done and continue to do.
06 April 2021
Willow Tree House is a beautiful care home. Light and airy, lovely decorations throughout. Colour coded to help residents find their way. Each bedroom is furnished beautifully and each room has its own door with a number to identify it, just like a front door. My mum has been in the home for over a year now. She settled in very well, which was quite a surprise, as she can be difficult as she has dementia. The staff are so caring for all residents and visitors. They care for their residents and their needs to the utmost. They keep them safe, well-fed (my mum has put weight on since staying there) and they entertain and joke with residents to keep up their moods. They have plenty of rooms for residents to meet up in and a lovely outside area. Due to Covid, the entertainment has stopped but prior to this, the home had very good entertainment to give everyone a good experience.
24 March 2021
My own experience relates to poor care and vague communication and lack of detail regarding care and basic procedures being followed, in a year when in-person visits have not been allowed it has been more important than ever to have accurate and timely information provided and in this respect the care home have failed at every level and its now apparent that the problems ran far deeper than just the visible communication issues. Following complaints regarding care and communication, it then became clear that unfortunately staff members were prepared to lie about important and critical tasks and information. The latest CQC report is damning and illustrates the problems run much deeper than communication with poor care and infection control (critical in a pandemic) illustrating a massive management failure to look after residents as they should expect. While individually some staff were very good it’s clear this is down to individuals rather than any management or organizational process – avoid.
02 July 2020
Prior to mum becoming a full-time resident at Willow Tree House, she was placed in two other care homes, so I feel I gained insight into the level of care provided by staff and also a perspective around the quality of facilities. The level of care by the staff at Willow Tree House is exceptional. Our immediate impression when we arrived with Mum to look around was extremely positive. All the rooms are well maintained, and the smell was one of cleanliness. Mum has dementia and is constantly walking around; she walks around the ground floor, which is secure and safe. Staff members are present around all the building at all times. I have been present whilst the staff washed and changed mum; she can become agitated during this task. Staff are brilliant at calming mum. I have been present during meal times, food is of good quality and varied. Staff take time to support feeding. Mum isn't able to cut food so she is given meals that she can manage. It was extremely difficult leaving mum in the care of others, and I cannot emphasize enough how well mum is cared for.
02 July 2020
This is a clean, warm and safe care home, which has a lovely family feel. Staff work hard under difficult situations - dementia residents can be unpredictable and difficult, but staff achieve a good level of care. Food/meals are good. I feel that the staff have taken time to understand my relative.
22 June 2020
My mother was 93 years old in Jan. 2020 and she needs a lifting frame to move her to chairs etc. I have been impressed with the handling of her. All aspects of care have been shown to be of the highest order during the recent pandemic. Much appreciated and thank you to all concerned.
13 May 2019
Care home is so true. Willow Tree House is so lovely. The staff are so friendly and helpful. Nothing is too much trouble for the residents or visitors. Willow Tree is very light, comfortable and spotless and the food is lovely. My sister is very happy here. Thank you.
13 May 2019
My 85 year old Mum, who has dementia, needed respite care after my Dad was admitted to hospital in Mansfield. We struck gold when we found Willow Tree. The home is fresh, clean and decorated in a contemporary style. The staff are friendly and welcoming - nothing too much trouble. They cared so well for Mum and treated her with dignity and respect. Eventually, we had to move her to a care home closer to home. However, I would unreservedly recommend Willow Tree!
15 October 2018
I have visited regularly over the past month. I have found the place to always be clean and tidy and the staff extremely helpful. I attended the autumn fair and supported my dad to join in the activities. It was evident that the residents enjoyed their time there actively getting involved as well as family and friends, they especially liked the entertainer who sang age-appropriate songs that the residents could sing along to and relate. to
11 July 2018
I enjoyed my time in Willow Village. I went in for respite care because my Mum had to have a new knee. I was in for 3 weeks in total. The meals are lovely and the care staff are very good with you. They make your stay very comfortable and cant do enough for you. I would definitely go in there again if my Mum has to go in hospital again.
26 June 2018
I will willingly come back.
01 June 2018
My mother spent two weeks respite in the care village whilst I was on holiday. The staff could not do enough for her. They made every effort to sick to mums usual routine which helped me enormously when we got her home and did not cause too much confusion. The facilities were 5 star and the staff were wonderful.
14 May 2018
We were really impressed by the care and attention my mum received. All involved were really caring and did their best.
11 May 2018
I have been visiting my brother from Scotland. I was welcomed by management and staff on several occasions I was offered drinks and sandwiches and at lunchtime, a table was set for me and my brother which was really lovely. The staff were friendly and a credit to the manager for managing a beautiful home. Well done.
21 March 2018
I am very pleased with the accommodation and the staff.
24 January 2018
My mother has come here from hospital and required rest and recovery before returning home. She has been well cared for and has now recovered from hospital. The staff have been helpful and taken good care of my mother. I would recommend this establishment as a friendly and good place to recover in.
23 August 2017
Mum was put into Willow Tree House following an illness and hospital stay for temporary respite. Whilst in the home, mum has problems regarding mental health, following the illness at her home and hospital. However we never expected mum to like it at a care home, but she does. So much so that her stress has been replaced with calm and safety. She does not wish to come home.
17 May 2017
My mother has been in this care home for six years now, (she was in Rose Court before it was taken over by My Care). The carers here are brilliant, very caring and helpful. My mum is happy in her own way and while my mum is doing well I have nothing but praise for the staff at Willow Tree House.
Latest Reviews for Willow Tree House
09 May 2024
My friend came to you form the hospital having had a stroke. The first time I came to visit him at Willow Tree Care Home, I was assured that they would feed him up, get him stronger and my word have they stuck to their words. This is such a lovely place to have a loved one in your care. Each time I have visited, I see the dedication in all of your staff, nothing is too much trouble for any of them no matter what their rank. It has been an eye-opener for me, seeing how demanding this job can be and how they cope 'very well I think'. God bless you.
05 July 2023
Mum and Dad moved into the care home together in July 2022. Dad had a fall and Mum has mild dementia. Every member of staff made Mum and Dad feel safe and comfortable from day one, offering support and reassurance as they can both be anxious at times. Nothing was too much trouble, Mum and Dad were treated with kindness, genuine fondness, respect and dignity at all times. The home manager leads from the front and was herself a huge support to Mum and Dad and when I needed a bit of support was always available to listen and reassure me. A truly wonderful group of people.
09 April 2021
This home is the best we did for my mamma. I've never seen her so happy. I have a lot of respect for all the staff working there. Thank you for everything you have done and continue to do.
06 April 2021
Willow Tree House is a beautiful care home. Light and airy, lovely decorations throughout. Colour coded to help residents find their way. Each bedroom is furnished beautifully and each room has its own door with a number to identify it, just like a front door. My mum has been in the home for over a year now. She settled in very well, which was quite a surprise, as she can be difficult as she has dementia. The staff are so caring for all residents and visitors. They care for their residents and their needs to the utmost. They keep them safe, well-fed (my mum has put weight on since staying there) and they entertain and joke with residents to keep up their moods. They have plenty of rooms for residents to meet up in and a lovely outside area. Due to Covid, the entertainment has stopped but prior to this, the home had very good entertainment to give everyone a good experience.
24 March 2021
My own experience relates to poor care and vague communication and lack of detail regarding care and basic procedures being followed, in a year when in-person visits have not been allowed it has been more important than ever to have accurate and timely information provided and in this respect the care home have failed at every level and its now apparent that the problems ran far deeper than just the visible communication issues. Following complaints regarding care and communication, it then became clear that unfortunately staff members were prepared to lie about important and critical tasks and information. The latest CQC report is damning and illustrates the problems run much deeper than communication with poor care and infection control (critical in a pandemic) illustrating a massive management failure to look after residents as they should expect. While individually some staff were very good it’s clear this is down to individuals rather than any management or organizational process – avoid.
02 July 2020
Prior to mum becoming a full-time resident at Willow Tree House, she was placed in two other care homes, so I feel I gained insight into the level of care provided by staff and also a perspective around the quality of facilities. The level of care by the staff at Willow Tree House is exceptional. Our immediate impression when we arrived with Mum to look around was extremely positive. All the rooms are well maintained, and the smell was one of cleanliness. Mum has dementia and is constantly walking around; she walks around the ground floor, which is secure and safe. Staff members are present around all the building at all times. I have been present whilst the staff washed and changed mum; she can become agitated during this task. Staff are brilliant at calming mum. I have been present during meal times, food is of good quality and varied. Staff take time to support feeding. Mum isn't able to cut food so she is given meals that she can manage. It was extremely difficult leaving mum in the care of others, and I cannot emphasize enough how well mum is cared for.
02 July 2020
This is a clean, warm and safe care home, which has a lovely family feel. Staff work hard under difficult situations - dementia residents can be unpredictable and difficult, but staff achieve a good level of care. Food/meals are good. I feel that the staff have taken time to understand my relative.
22 June 2020
My mother was 93 years old in Jan. 2020 and she needs a lifting frame to move her to chairs etc. I have been impressed with the handling of her. All aspects of care have been shown to be of the highest order during the recent pandemic. Much appreciated and thank you to all concerned.
13 May 2019
Care home is so true. Willow Tree House is so lovely. The staff are so friendly and helpful. Nothing is too much trouble for the residents or visitors. Willow Tree is very light, comfortable and spotless and the food is lovely. My sister is very happy here. Thank you.
13 May 2019
My 85 year old Mum, who has dementia, needed respite care after my Dad was admitted to hospital in Mansfield. We struck gold when we found Willow Tree. The home is fresh, clean and decorated in a contemporary style. The staff are friendly and welcoming - nothing too much trouble. They cared so well for Mum and treated her with dignity and respect. Eventually, we had to move her to a care home closer to home. However, I would unreservedly recommend Willow Tree!
15 October 2018
I have visited regularly over the past month. I have found the place to always be clean and tidy and the staff extremely helpful. I attended the autumn fair and supported my dad to join in the activities. It was evident that the residents enjoyed their time there actively getting involved as well as family and friends, they especially liked the entertainer who sang age-appropriate songs that the residents could sing along to and relate. to
11 July 2018
I enjoyed my time in Willow Village. I went in for respite care because my Mum had to have a new knee. I was in for 3 weeks in total. The meals are lovely and the care staff are very good with you. They make your stay very comfortable and cant do enough for you. I would definitely go in there again if my Mum has to go in hospital again.
26 June 2018
I will willingly come back.
01 June 2018
My mother spent two weeks respite in the care village whilst I was on holiday. The staff could not do enough for her. They made every effort to sick to mums usual routine which helped me enormously when we got her home and did not cause too much confusion. The facilities were 5 star and the staff were wonderful.
14 May 2018
We were really impressed by the care and attention my mum received. All involved were really caring and did their best.
11 May 2018
I have been visiting my brother from Scotland. I was welcomed by management and staff on several occasions I was offered drinks and sandwiches and at lunchtime, a table was set for me and my brother which was really lovely. The staff were friendly and a credit to the manager for managing a beautiful home. Well done.
21 March 2018
I am very pleased with the accommodation and the staff.
24 January 2018
My mother has come here from hospital and required rest and recovery before returning home. She has been well cared for and has now recovered from hospital. The staff have been helpful and taken good care of my mother. I would recommend this establishment as a friendly and good place to recover in.
23 August 2017
Mum was put into Willow Tree House following an illness and hospital stay for temporary respite. Whilst in the home, mum has problems regarding mental health, following the illness at her home and hospital. However we never expected mum to like it at a care home, but she does. So much so that her stress has been replaced with calm and safety. She does not wish to come home.
17 May 2017
My mother has been in this care home for six years now, (she was in Rose Court before it was taken over by My Care). The carers here are brilliant, very caring and helpful. My mum is happy in her own way and while my mum is doing well I have nothing but praise for the staff at Willow Tree House.