Submit a Review for Sutton Court Residential Home
Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield, NG17 2AH
View Full Details of Sutton Court Residential HomeLatest Reviews for Sutton Court Residential Home
23 January 2025
Since my husband moved into Sutton Court Residential Home he has had excellent care. All the staff are kind, caring and understanding. He has got to know them and they have got to know him, which is very very reassuring.
07 January 2025
The first couple of weeks were very unsettling for Mum and her family, however, the staff were very supportive and looked after Mum as well as expected working under pressure from long hours and the amount of patients being admitted. All staff were extremely helpful at all times and are commended for their care and commitment to all residents and families.
06 December 2024
I would highly recommend the Sutton Court Residential Home for the care given to my mother. The staff are amazing, they are all so pleasant with a wonderful attitude to their work. Also, I can discuss anything with them, they always make time to listen, even when busy. The residents are always encouraged to participate in activities and there always seems to be something organised to keep them happy, especially with a particular staff member who is lovely - I really have peace of mind.
06 December 2024
Mum is extremely happy, she is very well cared for. The staff are excellent, always attentive, considerate and deliver care with a smile. Mum eats very well and her weight has increased considerably. Mum's happy therefore we are happy. Thank you to everyone, you do an excellent job.
03 December 2024
The staff are always lovely with the residents, who all appear to be happy and well looked after. There is always something happening, providing a varied itinerary of entertainment. The food is good with various options daily. My Mother is very happy at Sutton Court.
22 November 2024
Can't fault any of the staff, especially a particular member of staff she goes the extra mile for me, as in taking me shopping and taking me out on trips, she will do anything for me. The manager will also go the extra mile. The food is fantastic and the home is always a cheerful place.
19 November 2024
Since my father came to Sutton Court I have nothing but praise for all the staff. I have found all the staff including carers, receptionists, cleaning staff, managers and catering staff to be very helpful. As a family, we are relieved and happy that my father is getting all the care he needs. I am always fully informed of any changes in his status and kept well informed. He loves taking part in activities which include quizzes, bingo, arts and crafts and days out The list is endless. All the staff have been very welcoming to my mother and me. I have no hesitation in recommending Sutton Court to anyone's parents or relatives needing care.
13 November 2024
I consider this place to be neglectful. The staff were on short supply and over worked. We found their responsiveness to requests to be very poor. There was a lack of supervision of vulnerable residents. The activities coordinator appears to try really hard but activities are not always accessible to all and facilities are not utilised well. Rooms are okay, although our experience was that the room did not match needs despite management reassurance. Food appears well prepared but I did not observe residents being supported to ensure they ate/enjoyed their meals despite obviously needing support. Senior staff do not portray any sense of direction or supervision or junior staff. Basic care needs are very lacking here. This place hides behind its advertised facilities. It is all smoke and mirrors - beware! They really do need to concentrate on basic care, and get that right. I would not recommend this care home under any circumstances. I would rate it zero if I could.
13 November 2024
My mother-in-law can be very difficult and demanding, but the carers always seem to know what to say to calm the situation. She is always dressed well, and clean, hair and nails always look good. There are many activities which she enjoys joining in.
21 October 2024
All the staff are amazing and care for my mum. Always there to support my mum's care needs. The staff are friendly, helpful and supportive. The food is amazing, Mum loves the food, all freshly made.
07 October 2024
I am so impressed by the quality of the care home, the setup and most importantly, the staff. From our initial visit, we were immediately reassured that this was a caring and high-quality home, totally based on the happiness and care of the residents. All the residents we have met all seem calm and happy and to have a good relationship with the staff. The layout of the home makes this such a safe and reassuring environment for the residents and daycare users, with additional services such as the hairdresser, nail bar, tea room and pub making such a difference in the continuation of normal life and routines. The attention to detail, the activities, such a diverse range and the facilities all make it clear to us that we have found where we need for the rest of our ongoing care needs. Was such a weight off our minds when we found this lovely, lovely home.
01 October 2024
My grandad is a resident of Sutton Court and I just want to send my utmost thanks and gratitude to all the lovely staff for their kindness, respect and love you give him. My grandma visits every day and you make her feel so welcomed and loved as well. It gives me and our family such an amazing feeling that he is looked after and feels part of an extended family. Thank you Sutton Court for everything. From a granddaughter who loves her grandad more than anything in this world.
25 September 2024
My dad is a resident at the home and I cannot thank the staff enough for the love, care and attention they give him. Nothing is too much trouble for them and they also make my mum feel special everyday, when she visits my dad. I cannot rate the home high enough and would definitely recommend them to look after their loved ones. The staff make you feel like you are all one big happy family.
30 August 2024
My brother was in your care for about a week and arrived home this afternoon. I attended to transfer him from his wheelchair to find he was soaked through to the extent his pad was starting to disintegrate. His bottoms and top were also soaked, so he had been sitting in this mess for a while. He also had smearing on his pad and stated he had had his bowels open, so obviously was not cleaned afterwards. He was sent with a support bandage to prevent his splint from rubbing his leg and on visiting him I asked staff to ensure it was applied. This did not happen and he has arrived home without this preventative measure.
20 August 2024
I have found all the staff at Sutton Court very friendly and professional towards myself but most importantly my mother and all other residents. My mum has settled in well due to the way all the staff treat her, care for her and involve her in all the activities in her day-to-day life. My mum can be a little hard to deal with at meal times but this is dealt with easily with the understanding staff. Overall a great place for mum.
26 July 2024
Awful service. Left my parents here for two weeks, and had to fetch them home after one. They were neglectful and their internal investigation was a disgrace in my opinion. Please be careful if your family member resides here. There is so much more I could say.
26 June 2024
Absolutely fantastic, everyone is kind, caring and so very thoughtful. Everyone made me feel so welcome. Everything is here. Food well I ate it all. I'm truly going to miss everyone. I can't wait to come back when I'm a bit older. Thank you all.
16 May 2024
My mum has resided at Sutton Court Care Home for almost two years now and is completely settled and happy there. The staff are excellent and very person-centered to my mum's needs. They also make me feel very welcome when I visit and I love chatting to the other residents and joining in with all the fantastic entertainment. The discos every Friday ran by the staff are superb and the residents love them. She is amazing at what she does as is the activities coordinator and the care staff are wonderful. Management also keep me well informed and ensure my Mum is safe and well and gets involved with all the residents and knows them personally which is lovely. I went to a Valentine's dinner there the other day and it really was amazing. They have entertainment and something planned every single day. I know my mum is being well looked after and that makes me very happy.
12 April 2024
The staff were good and very pleasant. Good food.
10 April 2024
We are very happy with the help and care my husband has received whilst he is in your care.
Latest Reviews for Sutton Court Residential Home
23 January 2025
Since my husband moved into Sutton Court Residential Home he has had excellent care. All the staff are kind, caring and understanding. He has got to know them and they have got to know him, which is very very reassuring.
07 January 2025
The first couple of weeks were very unsettling for Mum and her family, however, the staff were very supportive and looked after Mum as well as expected working under pressure from long hours and the amount of patients being admitted. All staff were extremely helpful at all times and are commended for their care and commitment to all residents and families.
06 December 2024
I would highly recommend the Sutton Court Residential Home for the care given to my mother. The staff are amazing, they are all so pleasant with a wonderful attitude to their work. Also, I can discuss anything with them, they always make time to listen, even when busy. The residents are always encouraged to participate in activities and there always seems to be something organised to keep them happy, especially with a particular staff member who is lovely - I really have peace of mind.
06 December 2024
Mum is extremely happy, she is very well cared for. The staff are excellent, always attentive, considerate and deliver care with a smile. Mum eats very well and her weight has increased considerably. Mum's happy therefore we are happy. Thank you to everyone, you do an excellent job.
03 December 2024
The staff are always lovely with the residents, who all appear to be happy and well looked after. There is always something happening, providing a varied itinerary of entertainment. The food is good with various options daily. My Mother is very happy at Sutton Court.
22 November 2024
Can't fault any of the staff, especially a particular member of staff she goes the extra mile for me, as in taking me shopping and taking me out on trips, she will do anything for me. The manager will also go the extra mile. The food is fantastic and the home is always a cheerful place.
19 November 2024
Since my father came to Sutton Court I have nothing but praise for all the staff. I have found all the staff including carers, receptionists, cleaning staff, managers and catering staff to be very helpful. As a family, we are relieved and happy that my father is getting all the care he needs. I am always fully informed of any changes in his status and kept well informed. He loves taking part in activities which include quizzes, bingo, arts and crafts and days out The list is endless. All the staff have been very welcoming to my mother and me. I have no hesitation in recommending Sutton Court to anyone's parents or relatives needing care.
13 November 2024
I consider this place to be neglectful. The staff were on short supply and over worked. We found their responsiveness to requests to be very poor. There was a lack of supervision of vulnerable residents. The activities coordinator appears to try really hard but activities are not always accessible to all and facilities are not utilised well. Rooms are okay, although our experience was that the room did not match needs despite management reassurance. Food appears well prepared but I did not observe residents being supported to ensure they ate/enjoyed their meals despite obviously needing support. Senior staff do not portray any sense of direction or supervision or junior staff. Basic care needs are very lacking here. This place hides behind its advertised facilities. It is all smoke and mirrors - beware! They really do need to concentrate on basic care, and get that right. I would not recommend this care home under any circumstances. I would rate it zero if I could.
13 November 2024
My mother-in-law can be very difficult and demanding, but the carers always seem to know what to say to calm the situation. She is always dressed well, and clean, hair and nails always look good. There are many activities which she enjoys joining in.
21 October 2024
All the staff are amazing and care for my mum. Always there to support my mum's care needs. The staff are friendly, helpful and supportive. The food is amazing, Mum loves the food, all freshly made.
07 October 2024
I am so impressed by the quality of the care home, the setup and most importantly, the staff. From our initial visit, we were immediately reassured that this was a caring and high-quality home, totally based on the happiness and care of the residents. All the residents we have met all seem calm and happy and to have a good relationship with the staff. The layout of the home makes this such a safe and reassuring environment for the residents and daycare users, with additional services such as the hairdresser, nail bar, tea room and pub making such a difference in the continuation of normal life and routines. The attention to detail, the activities, such a diverse range and the facilities all make it clear to us that we have found where we need for the rest of our ongoing care needs. Was such a weight off our minds when we found this lovely, lovely home.
01 October 2024
My grandad is a resident of Sutton Court and I just want to send my utmost thanks and gratitude to all the lovely staff for their kindness, respect and love you give him. My grandma visits every day and you make her feel so welcomed and loved as well. It gives me and our family such an amazing feeling that he is looked after and feels part of an extended family. Thank you Sutton Court for everything. From a granddaughter who loves her grandad more than anything in this world.
25 September 2024
My dad is a resident at the home and I cannot thank the staff enough for the love, care and attention they give him. Nothing is too much trouble for them and they also make my mum feel special everyday, when she visits my dad. I cannot rate the home high enough and would definitely recommend them to look after their loved ones. The staff make you feel like you are all one big happy family.
30 August 2024
My brother was in your care for about a week and arrived home this afternoon. I attended to transfer him from his wheelchair to find he was soaked through to the extent his pad was starting to disintegrate. His bottoms and top were also soaked, so he had been sitting in this mess for a while. He also had smearing on his pad and stated he had had his bowels open, so obviously was not cleaned afterwards. He was sent with a support bandage to prevent his splint from rubbing his leg and on visiting him I asked staff to ensure it was applied. This did not happen and he has arrived home without this preventative measure.
20 August 2024
I have found all the staff at Sutton Court very friendly and professional towards myself but most importantly my mother and all other residents. My mum has settled in well due to the way all the staff treat her, care for her and involve her in all the activities in her day-to-day life. My mum can be a little hard to deal with at meal times but this is dealt with easily with the understanding staff. Overall a great place for mum.
26 July 2024
Awful service. Left my parents here for two weeks, and had to fetch them home after one. They were neglectful and their internal investigation was a disgrace in my opinion. Please be careful if your family member resides here. There is so much more I could say.
26 June 2024
Absolutely fantastic, everyone is kind, caring and so very thoughtful. Everyone made me feel so welcome. Everything is here. Food well I ate it all. I'm truly going to miss everyone. I can't wait to come back when I'm a bit older. Thank you all.
16 May 2024
My mum has resided at Sutton Court Care Home for almost two years now and is completely settled and happy there. The staff are excellent and very person-centered to my mum's needs. They also make me feel very welcome when I visit and I love chatting to the other residents and joining in with all the fantastic entertainment. The discos every Friday ran by the staff are superb and the residents love them. She is amazing at what she does as is the activities coordinator and the care staff are wonderful. Management also keep me well informed and ensure my Mum is safe and well and gets involved with all the residents and knows them personally which is lovely. I went to a Valentine's dinner there the other day and it really was amazing. They have entertainment and something planned every single day. I know my mum is being well looked after and that makes me very happy.
12 April 2024
The staff were good and very pleasant. Good food.
10 April 2024
We are very happy with the help and care my husband has received whilst he is in your care.