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70 Manchester Road, Heywood, OL10 2AW
View Full Details of Highfield Manor Care HomeLatest Reviews for Highfield Manor Care Home
02 June 2023
I have now taken my Mum out of Highfield Manor and placed her at another home in Rochdale as I lost all trust in Highfield Manor which has gone downhill rapidly. They lied about my mum's behaviour to me, had so much trouble with them. I am now making a report to CQC about the staff and the care home. I really don't think it is suitable as it is. They informed me that they could not cope any longer with my Mums behaviour as she caused trouble very often within the home. She has been assessed by lovely staff at the other home and they have found that it is not true what they said about my Mum. At the moment I would advise family not to put Highfield Manor on your list for family members to go and stay there. Most of the staff that were there have left because of the condition and the way it's run. Please be cautious about this home. My Mum is now a totally different person since leaving there. She is smiling and happy and gets on great with all the staff. I feel happier for my mum.
10 January 2023
My mother stayed at this care home for 6 weeks and the standard of care and cleanliness was poor. She was often dressed inappropriately and in other residents' clothing. All her new underwear and nightwear disappeared. Her room was dirty with dust and debris under the bed. On one occasion I found her pillow covered in vomit after the cleaner and care staff had got her up and dressed and cleaned the room. The manager didn't appear to have control or authority over her team. Upsetting to find out mum's care was so poor.
Latest Reviews for Highfield Manor Care Home
02 June 2023
I have now taken my Mum out of Highfield Manor and placed her at another home in Rochdale as I lost all trust in Highfield Manor which has gone downhill rapidly. They lied about my mum's behaviour to me, had so much trouble with them. I am now making a report to CQC about the staff and the care home. I really don't think it is suitable as it is. They informed me that they could not cope any longer with my Mums behaviour as she caused trouble very often within the home. She has been assessed by lovely staff at the other home and they have found that it is not true what they said about my Mum. At the moment I would advise family not to put Highfield Manor on your list for family members to go and stay there. Most of the staff that were there have left because of the condition and the way it's run. Please be cautious about this home. My Mum is now a totally different person since leaving there. She is smiling and happy and gets on great with all the staff. I feel happier for my mum.
10 January 2023
My mother stayed at this care home for 6 weeks and the standard of care and cleanliness was poor. She was often dressed inappropriately and in other residents' clothing. All her new underwear and nightwear disappeared. Her room was dirty with dust and debris under the bed. On one occasion I found her pillow covered in vomit after the cleaner and care staff had got her up and dressed and cleaned the room. The manager didn't appear to have control or authority over her team. Upsetting to find out mum's care was so poor.