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Stockport Road, Gee Cross, Hyde, SK14 5EZ
View Full Details of Pole Bank HallLatest Reviews for Pole Bank Hall
26 March 2025
The team at Pole Bank have cared for our Mum for over 3yrs, they have always shown the utmost dignity and respect for her, understanding her needs and adapting her care as necessary. It is difficult when a family member is in care but I am reassured with Pole Bank that whenever they have any concerns or issues the staff contact me to discuss. Despite the pressures that understandably arise when working in care the staff are always welcoming, cheerful and respectful when I visit and are willing to answer any questions I might have. Mum has always enjoyed having a laugh and it's a pleasure to see her interactions with the staff who clearly know her well. The Management and staff work hard to create a 'Home from Home' environment at Pole Bank. I am reassured that Mum's needs are clearly understood and she is cared for with incredible kindness. I would recommend this care home to anyone considering care for their loved ones.
26 March 2025
My dad went into Pole Bank last year which was obviously a stressful and uncertain time for the family. The staff have been amazing, helping him settle, reassuring him when he has a confused moment and just generally being there night and day. Me and my sister (his only family) couldn't be more grateful or praise them highly enough
26 March 2025
My Mum's cousin has been at Polebank for quite a few years now and is very happy there. The staff are friendly, caring, cheerful and attentive. It is a safe and pleasant environment and really well run.
26 March 2025
Carers are lovely with residents, always treated with love and respect. Home is always immaculately clean. On rare occasions my mum has been in dirty clothes but that is rare and soon remedied when mentioned.
26 March 2025
The staff are well trained and meet the needs of every patient with care and attention to detail that I've not seen in other homes, the staff are welcoming and can't do enough for you or the patients in their care, The manager has been there many years and has a fantastic team around her, I wouldn't hesitate to recommend this home to anyone who is looking for care for their loved one.
26 March 2025
Both my parents were residents in Pole Bank Hall and while my father was alive they were placed in a room together. This request was accommodated swiftly, and compassionately. The care staff, kitchen staff, domestic assistants and laundry staff are incredible. From asking my dad if he needed a hand with a shave in the morning and popping on his aftershave to supporting his love of ice cream and music. They provided the care we sadly couldn't do any longer due to keeping them safe as their dementia advanced quickly. Mum is still in the home and we know she is loved, cared for with such compassion, dignity and respect. It warms your heart when you're told that a member of the team knows what is best to get mum to respond &the fact they have taken time to work that out like we would, is priceless. No one wants to see this awful disease affect any loved one but be reassured if you chose this home.... love will be given in abundance. Love all of them at Pole Bank Hall
28 January 2025
My mum has been a resident at Pole Bank for around 4 1/2 years and has been looked after very well. The home is kept clean and tidy. Mum is well into her 90's and the staff are very good with her. She is warm, comfortable and cared for. The home is secure but access is readily available for visits.
12 December 2024
My mum has been living at Polebank for 2 years. The staff are friendly and very welcoming they know my mum's needs and look after her with dignity and so much care. The manager is very approachable and nothing is too much trouble and will go above and beyond to make sure her needs are met as will the staff. The food is excellent all homemade with plenty of choices, dietary needs are also met. They have daily activities and trips out which I know my mum enjoys as do the other residents. I would not hesitate to recommend Polebank for your loved one where they are safe and very well cared for.
12 December 2024
I can't thank the manager and the staff more for how they have treated my nan. They can't do enough for her and nothing is too much. She's healthier now than when she first moved in and is so much happier as she has all of her social needs met now. The staff make sure to always keep us updated with everything. They have activities to keep the residents active, parties, garden parties and make the residents families included in all of this. It really feels like a home away from home.
26 July 2022
My Mum has been a full-time resident at Polebank for over 2 years, before this attended daycare from 2018 to 2020. The care they provide is outstanding, every member of staff is kind, respectful and gentle when managing Mum’s needs. I have total confidence in their ability, and I would completely recommend their services to any persons considering an excellent care home facility for their loved ones. I take comfort in knowing my Mum is receiving the best possible care she could ever have, and she is being well looked after and loved. The care home manager has been super supportive regarding Mum’s palliative care, the emotional support provided has been exceptional. Throughout all my years dealing with care providers (which can be stressful) I have never met anyone like Polebank who do care for the resident’s wellbeing like their own, making sure their journey is as comfortable and enjoyable as much as possible. They are an excellent home and I am so very grateful and thankful!
Latest Reviews for Pole Bank Hall
26 March 2025
The team at Pole Bank have cared for our Mum for over 3yrs, they have always shown the utmost dignity and respect for her, understanding her needs and adapting her care as necessary. It is difficult when a family member is in care but I am reassured with Pole Bank that whenever they have any concerns or issues the staff contact me to discuss. Despite the pressures that understandably arise when working in care the staff are always welcoming, cheerful and respectful when I visit and are willing to answer any questions I might have. Mum has always enjoyed having a laugh and it's a pleasure to see her interactions with the staff who clearly know her well. The Management and staff work hard to create a 'Home from Home' environment at Pole Bank. I am reassured that Mum's needs are clearly understood and she is cared for with incredible kindness. I would recommend this care home to anyone considering care for their loved ones.
26 March 2025
My dad went into Pole Bank last year which was obviously a stressful and uncertain time for the family. The staff have been amazing, helping him settle, reassuring him when he has a confused moment and just generally being there night and day. Me and my sister (his only family) couldn't be more grateful or praise them highly enough
26 March 2025
My Mum's cousin has been at Polebank for quite a few years now and is very happy there. The staff are friendly, caring, cheerful and attentive. It is a safe and pleasant environment and really well run.
26 March 2025
Carers are lovely with residents, always treated with love and respect. Home is always immaculately clean. On rare occasions my mum has been in dirty clothes but that is rare and soon remedied when mentioned.
26 March 2025
The staff are well trained and meet the needs of every patient with care and attention to detail that I've not seen in other homes, the staff are welcoming and can't do enough for you or the patients in their care, The manager has been there many years and has a fantastic team around her, I wouldn't hesitate to recommend this home to anyone who is looking for care for their loved one.
26 March 2025
Both my parents were residents in Pole Bank Hall and while my father was alive they were placed in a room together. This request was accommodated swiftly, and compassionately. The care staff, kitchen staff, domestic assistants and laundry staff are incredible. From asking my dad if he needed a hand with a shave in the morning and popping on his aftershave to supporting his love of ice cream and music. They provided the care we sadly couldn't do any longer due to keeping them safe as their dementia advanced quickly. Mum is still in the home and we know she is loved, cared for with such compassion, dignity and respect. It warms your heart when you're told that a member of the team knows what is best to get mum to respond &the fact they have taken time to work that out like we would, is priceless. No one wants to see this awful disease affect any loved one but be reassured if you chose this home.... love will be given in abundance. Love all of them at Pole Bank Hall
28 January 2025
My mum has been a resident at Pole Bank for around 4 1/2 years and has been looked after very well. The home is kept clean and tidy. Mum is well into her 90's and the staff are very good with her. She is warm, comfortable and cared for. The home is secure but access is readily available for visits.
12 December 2024
My mum has been living at Polebank for 2 years. The staff are friendly and very welcoming they know my mum's needs and look after her with dignity and so much care. The manager is very approachable and nothing is too much trouble and will go above and beyond to make sure her needs are met as will the staff. The food is excellent all homemade with plenty of choices, dietary needs are also met. They have daily activities and trips out which I know my mum enjoys as do the other residents. I would not hesitate to recommend Polebank for your loved one where they are safe and very well cared for.
12 December 2024
I can't thank the manager and the staff more for how they have treated my nan. They can't do enough for her and nothing is too much. She's healthier now than when she first moved in and is so much happier as she has all of her social needs met now. The staff make sure to always keep us updated with everything. They have activities to keep the residents active, parties, garden parties and make the residents families included in all of this. It really feels like a home away from home.
26 July 2022
My Mum has been a full-time resident at Polebank for over 2 years, before this attended daycare from 2018 to 2020. The care they provide is outstanding, every member of staff is kind, respectful and gentle when managing Mum’s needs. I have total confidence in their ability, and I would completely recommend their services to any persons considering an excellent care home facility for their loved ones. I take comfort in knowing my Mum is receiving the best possible care she could ever have, and she is being well looked after and loved. The care home manager has been super supportive regarding Mum’s palliative care, the emotional support provided has been exceptional. Throughout all my years dealing with care providers (which can be stressful) I have never met anyone like Polebank who do care for the resident’s wellbeing like their own, making sure their journey is as comfortable and enjoyable as much as possible. They are an excellent home and I am so very grateful and thankful!