Submit a Review for Norley Hall Care Home
Norley Avenue, Pemberton, Wigan, WN5 9LP
View Full Details of Norley Hall Care HomeLatest Reviews for Norley Hall Care Home
31 October 2024
Every single carer at Norley Hall Care Home are absolutely amazing. They all do an incredible job looking after our loved ones. Communication from management (including the deputy), however has been appalling. At a time when your loved one needs to belong, with care and support of those they trust, for them to be rejected without even a moments consultation with family is unforgivable.
26 June 2024
I have spoken with various members of management and staff and find them all very helpful, especially taking time to listen when I have been stressed and lately filling in forms etc. Big thank you to them all.
12 March 2024
My brother has been a resident for the last 6 months and in this time he has been very well cared for. From management to staff I couldn't ask for anything more. Nothing is too much trouble for the staff whilst looking after him. Norley Hall has given me the chance to be a sister to my brother and not his carer. Thank you to you all from the bottom of my heart for caring for my brother. I can't thank you enough.
11 December 2023
We really appreciated the welcoming environment, in particular, the professional staff were supportive, capable, confident and worked with both residents and relatives. They gave stimulating, reassuring and respect which was patient-centred. They have helped with dressing, washing and hygiene issues/personal needs. Tremendous responses to the needs of all around. Food is scrumptious and ample. The activities are age-appropriate, daily, positive social interactions. I fully endorse the care home!
26 July 2023
The best care home that I visited in Wigan. It is absolutely spotless. The staff are very caring, and there is lots of interaction and encouragement given to my mother-in-law. She had settled in well in the last 5-months. It’s a home-from-home.
13 June 2023
Very pleased with the service, facilities and staff. The home itself was very clean and well maintained with good visitor facilities and lots of activities for the residents. Mother was in for a respite break and enjoyed her stay and we all found the staff friendly and helpful.
12 June 2023
Mum has been in Norley Hall since December 2022. She has settled in really well. The staff are lovely and helpful and make me feel really welcome when I visit which is most days. The new activity lady is lovely and keeps the residents active. She's not too keen on the food, it's hit and miss. I am really happy with the care she's receiving and changing doctors has been really good as well. Overall I am really happy with Norley Hall.
27 February 2023
We called to ask if our Mum could be ready to be picked up to be taken to a family party, when we picked her up the staff had given mum a shower, put her in some nice clothes and even did her hair, we always feel that our mum is in a kind and caring environment that really puts our mind at rest. Thank you Norley Hall staff you're all very appreciated.
27 February 2023
Since they had to stay in their rooms for a few days owing to an outbreak of respiratory infections this has really upset my mum. She has found it difficult to settle in an evening and has at times been very confused. The carers have been excellent in dealing with her and calming her down. The manager has also spoken to me and put my mind at ease. Mum has enjoyed all the activities they have had and enjoys taking part.
21 February 2023
My dad has been at Norley Hall Care Home since March 2020 after the sad death of his wife of 64 years, the care from all staff has been wonderful, caring and dignified, giving myself and my siblings peace of mind, I would like to thank all staff involved for the marvellous job and to management for running a great establishment a credit to you all.
31 January 2023
I would like to thank all staff that helped to make a great day for my mother on Saturday 21st January on her 95th Birthday, also the ukulele band for a fantastic session playing songs to all residents. All staff helped us arranging chairs for the band members, that's why we always feel at home here nothing is too much trouble for the staff, they always go that extra mile to help. Thank you from my family.
27 January 2023
Mum has been unwell recently and staff have gone above and beyond with making sure she is comfortable and taking the correct medication. Staff communicate with us all and are always pleasant to talk to if there are any concerns. Lovely home.
17 January 2023
After having an operation myself I was unable to visit mum. The carers knew this and took even greater care to make sure she was OK. They helped her to contact me on her mobile phone which she often struggles with. Mum often gets a little confused in the early evenings but they are very good at calming her down. When my husband and daughter took her back to Norley Hall on Christmas day mum said it is home from home.
17 January 2023
My grandma is so settled in her hotel she calls it, food is brilliant and the staff lovely. Each time I visit her the friendly faces greet me, and the happiness of the residents shines through. We as a family wanted grandma to feel loved, welcomed and safe in her surroundings and Norley has all of this. The decoration throughout the care home is beautiful making residents feel comfortable . Great place to allow the family to feel at peace that grandma's needs are being met. Thankyou all.
16 January 2023
All staff are friendly. Managers and office staff will always assist in any way they can. The home is clean. Well equipped. Weekly Hairdresser. Cafe-looking area for visiting where you can make yourself a coffee.
20 December 2022
Mum has now been a resident at Norley Hall Care Home for over twelve years. Through all that time the care home has been excellent, treating Mum with the dignity and respect she deserves and responding to her changing needs. We've never had any regrets about choosing Norley Hall.
28 November 2022
My mum has been a resident here for over six years. During this time she has had excellent care. The staff and management are caring, attentive and genuinely supportive with all our family. Unfortunately, mum has been bed bound for the last couple of years, but is looked after with the utmost care and affection. I wouldn't hesitate in recommending Norley Hall Care Home to anyone.
28 November 2022
I have high respect for this home. Spotlessly clean, always a nice smell when you walk in, usually the food fresh smelling. The staff are brilliant, they are properly hands-on.
28 November 2022
My mum has been in Norley Hall Care Home for five years. What a lovely place, spotlessly clean, with none of the usual smells when you walk in. The staff are brilliant, I've come to know every one of them and they treat my mum and every other person like their own family. They are properly trained carers and you can tell. The management are first class and very hands-on and approachable. 10 out of 10 without a doubt.
08 November 2022
Been really happy with Norley but recently not so much. They seem to be short-staffed quite often. There no longer seems to be many activities going on and a lack of stimulation is causing my parent to go downhill. Just free or cheap things like bingo, beetle drive, dominoes, cards, etc would be good. Sing-alongs, armchair exercises, stretches, balloon passing, all kinds of possibilities to keep them occupied.
Latest Reviews for Norley Hall Care Home
31 October 2024
Every single carer at Norley Hall Care Home are absolutely amazing. They all do an incredible job looking after our loved ones. Communication from management (including the deputy), however has been appalling. At a time when your loved one needs to belong, with care and support of those they trust, for them to be rejected without even a moments consultation with family is unforgivable.
26 June 2024
I have spoken with various members of management and staff and find them all very helpful, especially taking time to listen when I have been stressed and lately filling in forms etc. Big thank you to them all.
12 March 2024
My brother has been a resident for the last 6 months and in this time he has been very well cared for. From management to staff I couldn't ask for anything more. Nothing is too much trouble for the staff whilst looking after him. Norley Hall has given me the chance to be a sister to my brother and not his carer. Thank you to you all from the bottom of my heart for caring for my brother. I can't thank you enough.
11 December 2023
We really appreciated the welcoming environment, in particular, the professional staff were supportive, capable, confident and worked with both residents and relatives. They gave stimulating, reassuring and respect which was patient-centred. They have helped with dressing, washing and hygiene issues/personal needs. Tremendous responses to the needs of all around. Food is scrumptious and ample. The activities are age-appropriate, daily, positive social interactions. I fully endorse the care home!
26 July 2023
The best care home that I visited in Wigan. It is absolutely spotless. The staff are very caring, and there is lots of interaction and encouragement given to my mother-in-law. She had settled in well in the last 5-months. It’s a home-from-home.
13 June 2023
Very pleased with the service, facilities and staff. The home itself was very clean and well maintained with good visitor facilities and lots of activities for the residents. Mother was in for a respite break and enjoyed her stay and we all found the staff friendly and helpful.
12 June 2023
Mum has been in Norley Hall since December 2022. She has settled in really well. The staff are lovely and helpful and make me feel really welcome when I visit which is most days. The new activity lady is lovely and keeps the residents active. She's not too keen on the food, it's hit and miss. I am really happy with the care she's receiving and changing doctors has been really good as well. Overall I am really happy with Norley Hall.
27 February 2023
We called to ask if our Mum could be ready to be picked up to be taken to a family party, when we picked her up the staff had given mum a shower, put her in some nice clothes and even did her hair, we always feel that our mum is in a kind and caring environment that really puts our mind at rest. Thank you Norley Hall staff you're all very appreciated.
27 February 2023
Since they had to stay in their rooms for a few days owing to an outbreak of respiratory infections this has really upset my mum. She has found it difficult to settle in an evening and has at times been very confused. The carers have been excellent in dealing with her and calming her down. The manager has also spoken to me and put my mind at ease. Mum has enjoyed all the activities they have had and enjoys taking part.
21 February 2023
My dad has been at Norley Hall Care Home since March 2020 after the sad death of his wife of 64 years, the care from all staff has been wonderful, caring and dignified, giving myself and my siblings peace of mind, I would like to thank all staff involved for the marvellous job and to management for running a great establishment a credit to you all.
31 January 2023
I would like to thank all staff that helped to make a great day for my mother on Saturday 21st January on her 95th Birthday, also the ukulele band for a fantastic session playing songs to all residents. All staff helped us arranging chairs for the band members, that's why we always feel at home here nothing is too much trouble for the staff, they always go that extra mile to help. Thank you from my family.
27 January 2023
Mum has been unwell recently and staff have gone above and beyond with making sure she is comfortable and taking the correct medication. Staff communicate with us all and are always pleasant to talk to if there are any concerns. Lovely home.
17 January 2023
After having an operation myself I was unable to visit mum. The carers knew this and took even greater care to make sure she was OK. They helped her to contact me on her mobile phone which she often struggles with. Mum often gets a little confused in the early evenings but they are very good at calming her down. When my husband and daughter took her back to Norley Hall on Christmas day mum said it is home from home.
17 January 2023
My grandma is so settled in her hotel she calls it, food is brilliant and the staff lovely. Each time I visit her the friendly faces greet me, and the happiness of the residents shines through. We as a family wanted grandma to feel loved, welcomed and safe in her surroundings and Norley has all of this. The decoration throughout the care home is beautiful making residents feel comfortable . Great place to allow the family to feel at peace that grandma's needs are being met. Thankyou all.
16 January 2023
All staff are friendly. Managers and office staff will always assist in any way they can. The home is clean. Well equipped. Weekly Hairdresser. Cafe-looking area for visiting where you can make yourself a coffee.
20 December 2022
Mum has now been a resident at Norley Hall Care Home for over twelve years. Through all that time the care home has been excellent, treating Mum with the dignity and respect she deserves and responding to her changing needs. We've never had any regrets about choosing Norley Hall.
28 November 2022
My mum has been a resident here for over six years. During this time she has had excellent care. The staff and management are caring, attentive and genuinely supportive with all our family. Unfortunately, mum has been bed bound for the last couple of years, but is looked after with the utmost care and affection. I wouldn't hesitate in recommending Norley Hall Care Home to anyone.
28 November 2022
I have high respect for this home. Spotlessly clean, always a nice smell when you walk in, usually the food fresh smelling. The staff are brilliant, they are properly hands-on.
28 November 2022
My mum has been in Norley Hall Care Home for five years. What a lovely place, spotlessly clean, with none of the usual smells when you walk in. The staff are brilliant, I've come to know every one of them and they treat my mum and every other person like their own family. They are properly trained carers and you can tell. The management are first class and very hands-on and approachable. 10 out of 10 without a doubt.
08 November 2022
Been really happy with Norley but recently not so much. They seem to be short-staffed quite often. There no longer seems to be many activities going on and a lack of stimulation is causing my parent to go downhill. Just free or cheap things like bingo, beetle drive, dominoes, cards, etc would be good. Sing-alongs, armchair exercises, stretches, balloon passing, all kinds of possibilities to keep them occupied.